Western Queensland Primary Health Network
Western Queensland Primary Health Network is a nonprofit organization that provides health and aged care and disability services.
- Company typePrivate
- Founded2015
- HeadquartersMiles, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Western Queensland Primary Health Network does
Western Queensland Primary Health Network (WQPHN) is an independent, not-for-profit organisation funded by the Australian Government to commission and coordinate primary healthcare services across Western Queensland. Established in 2015 as one of 31 Primary Health Networks nationally and one of seven in Queensland, WQPHN operates under a statutory commissioning mandate covering nearly one million square kilometres, including seven Commissioning Localities and three Hospital and Health catchments (Central West, North West, South West). It serves a sparsely distributed population of roughly one person per 13 square kilometres, making it the most geographically expansive and least densely populated PHN in Australia, with service locations spanning from Birdsville to Mount Isa across more than 55 communities. WQPHN delivers no direct clinical care itself; instead, it assesses regional needs, funds commissioned providers, and coordinates a stepped-care service portfolio spanning mental health (Medicare Mental Health, CPSP, NewAccess, LIME, Universal Aftercare, suicide prevention), alcohol and other drug services (Clean Slate Clinic telehealth detox, Drug and Alcohol Program), allied health, cancer screening, immunisation, child and youth health, disability and ageing services, and First Nations health programs through the Nukal Murra Alliance.
WQPHN's operational backbone is a telehealth-enabled commissioning model supported by a digital health toolset that includes My Health Record, Electronic Prescribing, Provider Connect, QScripts, Smart Referrals, HealthPathways, and Primary Sense practice-level analytics. The Medicare Mental Health Intake Line (1800 595 212) acts as the front-door access mechanism for stepped-care mental health services, while Psychosocial Support Connectors provide community outreach across the region. Commissioned providers include selectability (North West Universal Aftercare), Anglicare (Central West Universal Aftercare), Stride (South West Universal Aftercare), Lives Lived Well (LIME program), Clean Slate Clinic (telehealth detox), and OzHelp (truckie wellbeing trial), alongside partnerships with Hospital and Health Services and crisis lines (Lifeline, Suicide Call Back Service, Beyond Blue).
WQPHN generates no commercial revenue; it is funded by the Australian Government Department of Health and Aged Care and provides all commissioned services free of charge to consumers. Its governance is autonomous through its own board (chaired by Dallas Leon), and its 2023-2026 strategic plan articulates the goal of ensuring every Western Queenslander has access to care closer to home. The go-to-market is purely institutional: WQPHN does not sell to end users, instead channeling Commonwealth funding through commissioned providers, telehealth infrastructure, and integrated partnerships with Hospital and Health Services. As a geographically delineated public-health commissioning body, WQPHN's competitive dynamics are defined by federal policy, PHN boundary allocation, and the strength of its provider ecosystem rather than traditional commercial competition.
Western Queensland Primary Health Network firmographics
Firmographics- Name
- Western Queensland Primary Health Network
- Legal name
- Western Queensland Primary Health Network
- Website
- https://www.wqphn.com.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Western Queensland Primary Health Network is a nonprofit organization that provides health and aged care and disability services.
- Ownership category
- akta.pro rank
Western Queensland Primary Health Network industry classification
Industry- Product category
- Primary Healthcare Commissioning Services
- NAICS
- Social Assistance (624), Individual and Family Services (6241), Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)
- SIC
- Services-Health Services (8000), Services-Social Services (8300)
- akta.pro primary industry
- Public Health & Health Equity Organizations (BPAGACAL)
- akta.pro secondary industries
- Local Public Health & Human Services Administration (BPAIACAK), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH), Health Research Funding Agencies (Public/Quasi-Public) (HLAJALAB)
Keywords
Where Western Queensland Primary Health Network is headquartered
LocationHeadquarters
- HQ city
- Miles
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Western Queensland Primary Health Network business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Funding: WQPHN is an independent not-for-profit organisation funded by the Australian Government to improve primary healthcare service delivery. The organisation receives funding from the Department of Health, Disability and Ageing to commission health services across Western Queensland.
- Service Commissioning: WQPHN commissions health service providers to deliver primary healthcare services including mental health, alcohol and other drugs, allied health, and community health programs to Western Queensland communities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free community health services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Western Queensland Primary Health Network product offering
Product offeringCore offering
WQPHN is an independent not-for-profit organisation funded by the Australian Government that commissions and coordinates primary healthcare services across Western Queensland, including mental health programs, alcohol and other drug treatment, allied health, cancer screening, immunisation, child and youth health, First Nations health, suicide prevention, and disability services. It functions as a commissioner rather than direct provider, funding GPs, allied health professionals, mental health organisations, and community groups to deliver free services to community members, with telehealth used to bridge distance barriers across nearly one million square kilometres.
Product overview
Western Queensland Primary Health Network (WQPHN) operates as a not-for-profit organisation funded by the Australian Government to improve primary healthcare service delivery across nearly one million square kilometres of Western Queensland. Rather than a unified software product, WQPHN commissions and coordinates a portfolio of health services including mental health programs (Medicare Mental Health/Head to Health, CPSP, NewAccess, LIME, Suicide Prevention/Universal Aftercare, Stepped Care Approach), alcohol and other drug services (Clean Slate Clinic detox, Drug and Alcohol Program), allied health services, cancer screening, digital health tools (Electronic Prescribing, My Health Record, Provider Connect, QScripts, Smart Referrals, Telehealth, HealthPathways), First Nations health services, child and youth health, immunisation, and disability services. The network supports clinicians and communities across seven Commissioning Localities through partnerships with service providers including Stride, selectability, Anglicare, Lives Lived Well, and Clean Slate Clinic.
Differentiator
Problem solved
Functional benefit
Products and services
- Clean Slate Clinic At-home Detox Service
Quantifiable outcome
- 100% satisfaction rate reported by Clean Slate Clinic clients
- +1 more outcomes
Companies that use Western Queensland Primary Health Network
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
Western Queensland Primary Health Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Western Queensland Primary Health Network partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- SelectabilitycoreSelectability delivers Universal Aftercare suicide prevention services in the North West region of Western Queensland. This is a collaborative initiative between WQPHN, the Hospital and Health Service, and WQPHN-commissioned providers to support individuals who have experienced suicidal crisis.
- AnglicarecoreAnglicare delivers Universal Aftercare suicide prevention services in the Central West region of Western Queensland. The service integrates aftercare support into hospitals, primary healthcare centres, and community-based services.
- StridecoreStride delivers Universal Aftercare suicide prevention services in the South West region of Western Queensland. The organisation is a leader in early intervention mental health services.
- Clean Slate CliniccoreClean Slate Clinic provides at-home alcohol and other drug withdrawal (detox) services for people across Western Queensland. WQPHN has negotiated funding with Clean Slate Clinic to support places for remote community members. The service is delivered via telehealth.
- Lives Lived WellcoreLives Lived Well delivers the LIME (Low Intensity Mental Empowerment) Program providing confidential one-on-one mental health support sessions. They also provide the Low Intensity Mental Empowerment program for people aged 12 and above with five free sessions available in person, by phone, or via video call.
- OzHelpminorOzHelp delivered the Health in Gear truckie wellbeing program trial at truck stop locations in Cloncurry, Winton, and Morven to address suicide prevention for heavy truck drivers.
- Hospital and Health Services (HHS)coreWQPHN works with Hospital and Health Services across Central West, North West, and South West regions to deliver integrated healthcare. The HHS partners on Universal Aftercare services and broader health commissioning coordination.
- Head to Health / Medicare Mental HealthcoreMedicare Mental Health (formerly Head to Health) is a free mental health service funded by the Commonwealth Government. WQPHN supports access to these services for Western Queensland communities via the 1800 595 212 intake line.
- Lifelinecore24/7 crisis support service available to Western Queensland communities. WQPHN promotes Lifeline (13 11 14) alongside Suicide Call Back Service and Beyond Blue as part of its commissioned crisis services.
- Suicide Call Back Servicecore24/7 crisis support service available to Western Queensland communities at 1300 659 467 as part of WQPHN commissioned crisis services.
- Beyond Bluecore24/7 mental health support service available at 1300 22 46 36 as part of WQPHN commissioned crisis services for Western Queensland.
Scale indicators6 records
Expansion highlights5 records
Western Queensland Primary Health Network competitors and assessment
Company assessmentDirect peers
- North Western Melbourne Primary Health Network: Another of the 31 federally funded Primary Health Networks in Australia. Directly comparable as a PHN performing the same commissioning role for primary healthcare, mental health and AOD services in a defined geographic catchment, with similar reliance on government funding and commissioned providers.
- Brisbane North Primary Health Network: One of seven Queensland PHNs alongside WQPHN. Operates the same PHN model — commissioning primary care, mental health and AOD services — but in a denser urban/regional catchment, making it a useful structural comparator for funding scale and program mix.
- Central Queensland, Wide Bay, Sunshine Coast PHN: A large Queensland PHN covering mixed regional/remote geography similar to WQPHN. Comparable mandate to commission primary healthcare and mental health services, with telehealth and provider partnership models that mirror WQPHN's approach.
- Darling Downs and West Moreton PHN: Another Queensland PHN performing primary health commissioning across a similarly mixed regional/remote catchment. Useful peer for benchmarking rural program design, telehealth uptake and First Nations health commissioning.
- Western NSW Primary Health Network: An interstate PHN that is arguably the closest functional peer to WQPHN — covering a similarly vast, sparsely populated inland region with high reliance on telehealth, commissioned providers and First Nations health programs. Provides a near-direct comparison for rural/remote commissioning economics.
- Northern Territory Primary Health Network: PHN covering the Northern Territory — remote geography, small dispersed population, high Indigenous population share, heavy telehealth reliance. Most comparable peer in terms of remote-area health commissioning challenges and First Nations service design.
- Country SA PHN (Wellbeing SA): South Australia's rural/regional PHN entity. Comparable as a regional primary health commissioning body serving dispersed communities with telehealth and provider partnership models similar to WQPHN.
Others
- Stride Mental Health: Major Australian mental health and AOD service provider and a key commissioned partner of WQPHN (delivers Universal Aftercare in the South West). Listed as a peer because as a leading specialist provider it competes for the same PHN commissioning dollars that fund WQPHN's programs.
- Lives Lived Well: National AOD and mental health provider commissioned by WQPHN to deliver the LIME Low Intensity Mental Empowerment program. Comparable as a commissioned community-services provider competing for PHN contracts across Queensland and nationally.
- Rural Health Alliance (National Rural Health Alliance): National peak body advocating for rural and remote health in Australia, including the same communities WQPHN serves. Comparable as a sector-level stakeholder shaping rural health funding and policy that directly affect WQPHN's mandate.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Western Queensland Primary Health Network social profiles
Digital presenceWestern Queensland Primary Health Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Western Queensland Primary Health Network leadership team
Management profileNumber of profiles
Western Queensland Primary Health Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Western Queensland Primary Health Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Western Queensland Primary Health Network
What does Western Queensland Primary Health Network do?
WQPHN is an independent not-for-profit organisation funded by the Australian Government that commissions and coordinates primary healthcare services across Western Queensland, including mental health programs, alcohol and other drug treatment, allied health, cancer screening, immunisation, child and youth health, First Nations health, suicide prevention, and disability services. It functions as a commissioner rather than direct provider, funding GPs, allied health professionals, mental health organisations, and community groups to deliver free services to community members, with telehealth used to bridge distance barriers across nearly one million square kilometres.
Is Western Queensland Primary Health Network a public or private company?
Western Queensland Primary Health Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Western Queensland Primary Health Network founded?
Western Queensland Primary Health Network was founded in 2015. It employs 11 to 50 people.
Where is Western Queensland Primary Health Network based?
Western Queensland Primary Health Network is headquartered in Miles, Australia, in the Oceania region.
How does Western Queensland Primary Health Network make money?
Two revenue lines are on record. Government Funding is the primary driver. The others are service Commissioning.
Who are Western Queensland Primary Health Network's main competitors?
Direct peers on record are North Western Melbourne Primary Health Network, Brisbane North Primary Health Network, Central Queensland, Wide Bay, Sunshine Coast PHN, Darling Downs and West Moreton PHN, Western NSW Primary Health Network, Northern Territory Primary Health Network and Country SA PHN (Wellbeing SA). Others are Stride Mental Health, Lives Lived Well and Rural Health Alliance (National Rural Health Alliance).
Does Western Queensland Primary Health Network have an API?
No public API is recorded for Western Queensland Primary Health Network.
What industry is Western Queensland Primary Health Network in?
Western Queensland Primary Health Network's product category is Primary Healthcare Commissioning Services. Its primary akta.pro industry code is BPAGACAL, Public Health & Health Equity Organizations, with a secondary code of BPAIACAK, Local Public Health & Human Services Administration. Its NAICS code is 624 and its SIC code is 8000.