What Arteria does

Arteria S.A. is a privately-held Polish business process outsourcing group founded in 2004 and headquartered in Warsaw, operating as a capital group (Grupa Kapitałowa) of six wholly-owned subsidiaries under a 'single point of contact' delivery model. Through Polymus (full-service advertising agency), Sellpoint (field marketing, merchandising BTL, POS auditing), TrimTab (proprietary IT tools including CRM systems, knowledge bases, AI-powered chatbots and voicebots), ADS (document archiving), Arteria Logistics (warehousing and transport), and Arteria Customer Experience (multichannel contact center), the group provides integrated outsourcing services spanning marketing, sales support, IT, logistics, document management, and customer experience.

The group serves both private-sector enterprises and public-sector institutions in Poland across regulated industries including telecommunications, tobacco, financial services, insurance, healthcare, and government. Service delivery is supported by 4,663 full-time employees across 18 Polish locations, with capability in 20+ languages and a reported 400+ active clients with 932 cumulative completed projects. Proprietary technology developed by TrimTab — including the Wirtualny Urzędnik chatbot (>90% independent query resolution) and voicebot (>97% call answer rate on the Ministry of Development and Technology FENG project) — provides automation layers over the BPO labor base.

Arteria generates revenue through managed services contracts on a quote-based, multi-year basis, with no publicly disclosed pricing. Go-to-market is sales-led, with dedicated enterprise and public-sector business development teams. The customer base is diversified across industries and segments with named logos including the Ministry of Development and Technology, Centrum e-Zdrowia (CeZ), OMAZE, and undisclosed telecom and tobacco clients. The company is positioned as the largest Polish outsourcing group and has won multiple Polish Contact Center Awards, including three recognitions in 2026.

Name

Arteria

Legal name

Arteria S.A.

Website

https://arteria.pl

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Arteria S.A. is a privately-held Polish business process outsourcing group operating six subsidiaries (Polymus, Sellpoint, TrimTab, Arteria Logistics, ADS, Arteria Customer Experience) to deliver integrated marketing, IT, logistics, and customer experience services to 400+ private and public-sector clients in Poland.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Advertising Agencies (541810), Corporate, Subsidiary, and Regional Managing Offices (551114), Management of Companies and Enterprises (55)

SIC

Services-Advertising Agencies (7311), Services-Employment Agencies (7361)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

Keywords

• Business process outsourcing
• Contact center services
• Field marketing merchandising
• Document archiving logistics
• Customer experience management

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Business Process Outsourcing Services: Comprehensive outsourcing services covering marketing and sales, IT, logistics and archiving, and customer experience. Revenue generated through long-term contracts with private and public sector clients. Services delivered through specialized subsidiaries (Polymus, Sellpoint, TrimTab, Arteria Logistics, ADS, Arteria Customer Experience) under a single point of contact model.
2. Contact Center Services: Omnichannel customer service operations including inbound/outbound calls, chat, email support. Delivered with AI and automation combined with human expertise.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Arteria S.A. is a Polish outsourcing group delivering end-to-end business process outsourcing through six wholly-owned subsidiaries. Services span integrated marketing and advertising, sales force support and field merchandising, proprietary IT tools (CRM, chatbots, voicebots), logistics and warehousing, secure document archiving, and multichannel contact center / customer experience operations for private and public sector clients in Poland.

Product overview

Arteria S.A. is a Polish capital group and market leader in business process outsourcing, offering comprehensive end-to-end solutions through multiple subsidiary brands under a single point of contact model. The group comprises six specialized sub-brands: Polymus (full-service integrated marketing and advertising agency), Sellpoint (field marketing, merchandising BTL, and POS auditing), TrimTab (custom IT tools and business solutions including chatbots, voicebots, and CRM systems), ADS/Arteria Document Solutions (secure document archiving and management), Arteria Logistics (transport and warehousing), and Arteria Customer Experience/Contact Center (multichannel customer service combining AI and automation with human expertise). These subsidiaries operate synergistically, allowing clients to access marketing and sales support, IT technology, logistics and archiving, and customer experience services from one unified partner.

Differentiator

Problem solved

Functional benefit

Brands

• Arteria x Muzyka: Cultural initiative bridging business and music, including partnership with JIMEK and Note The Note agency.
• Note The Note
• Generations United

Products and services

• Arteria S.A. Group Outsourcing Services End-to-end business process outsourcing delivered through a single point of contact, coordinating multiple subsidiaries to provide marketing, sales support, IT, logistics, archiving, and customer experience services to enterprise and public sector clients.
• Arteria Customer Experience (Contact Center) Multichannel customer service combining AI-driven automation (chatbots, voicebots) with human expert support, delivered in Polish and English for private and public sector clients.
• Polymus - Integrated Marketing Agency Full-service advertising agency providing integrated marketing campaigns across all communication channels for enterprise clients.
• Sellpoint - Sales Force Support Sales process support services specializing in Field Marketing, Merchandising BTL, and Point-of-Sale (POS) auditing for retail and consumer goods clients.
• TrimTab - IT Tools and Business Solutions Proprietary IT tools and customized business solutions including CRM systems, knowledge bases, AI-powered chatbots, and voicebots delivered to enterprise and public sector clients.
• Arteria Document Solutions (ADS) Secure document archiving and intelligent document management services for organizations requiring high confidentiality standards.
• Arteria Logistics Tailored logistics services using the company's own transport and warehouse capacity for storage, inventory management, and delivery operations.

Quantifiable outcome

• Customer base: over 400 clients from private and public sectors
• +6 more outcomes

Named customers5 records

Segments5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core, minor and flagship.

• Centrum e-Zdrowia (CeZ)coreStrategic or Co-development Partner · 1 January 2026Strategic partnership between Arteria Customer Experience and TrimTab for healthcare digital services. The collaboration combines operational expertise from ACX with TrimTab's technology solutions to deliver comprehensive e-health services. This partnership won the Best Partnership Cooperation award at PCCA 2026 and was recognized for the second consecutive year.
• The Best Age FoundationcoreStrategic or Co-development Partner · 1 January 2026Strategic partnership for the 'Strength of Experience in the AI Era' research report examining the value of experienced workers 50+ in the workforce. Arteria contributed case study 'Generations United' on generational workforce management in financial/insurance sector operations. The report analyzed 50+ ESG strategies and thousands of workers.
• Note The NoteminorGTM or Marketing Partner · 1 January 2026Co-sponsorship of Polish Contact Center Awards 2026 in the 'Customer Communication' section. Joint initiative 'Arteria x Muzyka' created unique awards including double invitations to JIMEK Historia Polskiego Hip Hopu concerts. Note The Note is a creative agency within the Arteria Group.
• Ministry of Development and Technology (MRiT)flagshipStrategic or Co-development Partner · 1 January 2024Comprehensive communication support and initiative management for Fundusze dla Nowoczesnej Gospodarki project. Three Arteria subsidiaries (Polymus, TrimTab, Arteria Customer Services) collaborated to deliver digital marketing, omnichannel customer service center in Polish and English, and technological infrastructure. The project achieved 2.1M+ impressions and >97% call answer rate.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arteria-s.a.
• Facebookfacebook.com/arteriasa

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arteria