Wai on Services

What Wai on Services does

Wai On Services Limited is a privately held Hong Kong-based IT professional services and consultancy firm, established in April 2005, that delivers Microsoft cloud solutions, IT outsourcing (ITO), business process outsourcing (BPO), IT training, and proprietary workflow systems to Hong Kong enterprises, government departments, financial institutions, and educational establishments. Its core offering is built around Microsoft's cloud platform: Office 365 (with modules Exchange Online, SharePoint Online, Lync Online, OneDrive for Business), Microsoft Dynamics CRM Online, and Symantec.cloud for hosted security, complemented by a proprietary cloud-based HRIS for HR management including recruitment, attendance, and payroll. The firm operates a platform-plus-modules architecture in which Microsoft productivity and communication products serve as the core and CRM, HR, and security are layered add-ons.

Name

Wai on Services

Legal name

Wai On Services Limited

Website

https://waiongroup.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Wai On Services is a Hong Kong-based IT professional services firm, founded in 2005, that delivers Microsoft cloud solutions (Office 365, Dynamics CRM, Symantec.cloud), IT outsourcing, BPO, and training to enterprises, government departments, financial institutions, and educational establishments in Hong Kong.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

akta.pro secondary industries

Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Cloud solutions
• IT outsourcing
• Business process outsourcing
• Microsoft Office 365
• IT training services

Headquarters

HQ city

Hong Kong

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. IT Outsourcing (ITO): Provides end-user support, technical solutions, server administration, and IT infrastructure management for corporate clients through remote or onsite support.
2. Business Process Outsourcing (BPO): Outsourcing services designed to help clients optimize enterprise applications and business operations through best practice methodologies.
3. Cloud Solutions: Design and implementation of Microsoft cloud solutions including Office 365, Exchange Online, SharePoint Online, and related services. Revenue generated through product licensing, implementation fees, and ongoing support.
4. IT Training: Training services related to IT solutions and cloud technologies to help clients maximize their technology investments.
5. Microsoft Office 365 Product Sales: Resale of Microsoft Office 365 licenses to SMEs and enterprises with annual subscription pricing models.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Wai On Services Limited is an IT Professional Services provider and consultancy that designs and builds Microsoft cloud solutions and delivers IT outsourcing (ITO), business process outsourcing (BPO), IT solutions, and IT training services. Its portfolio includes resale and implementation of Microsoft Office 365 (Exchange Online, SharePoint Online, Lync Online), Microsoft Dynamics CRM Online, Symantec.cloud security, and a proprietary Cloud-based HRIS.

Product overview

Wai On Services operates as an IT Professional Services provider specializing in Microsoft cloud solutions. Their product portfolio consists of a combination of their own cloud-based HRIS combined with Microsoft ecosystem products including Microsoft Office 365 (encompassing Exchange Online, SharePoint Online, and Lync Online), Microsoft Dynamics CRM Online, and Symantec.cloud for security services. The offering is structured as a platform-plus-modules architecture where Microsoft Office 365 serves as the core productivity and communication platform, with specialized add-on modules for CRM, HR management, and security services. The company provides implementation, migration, and technical support services alongside these products.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud-based HRIS (Human Resource Information System) Cloud-based Human Resource Information System providing HR management capabilities including personnel tracking, payroll integration, attendance, recruitment, and employee self-service functions for enterprise HR departments.
• Microsoft Office 365 Unified messaging and productivity platform offering enterprise email, document sharing, instant messaging, and collaboration services for cross-region operations; sold as annual subscription to SMEs and enterprises.
• Microsoft Dynamics CRM Online Customer relationship management solution providing centralized customer activity records, sales force automation, marketing management, and customer service process tracking for sales and service teams.
• Symantec.cloud Cloud-based security management platform providing email security, endpoint protection, data loss prevention, anti-spam, antivirus, and secure computing environment enforcement for enterprise information resources.
• Cloud Solutions Implementation Services Design, implementation, and migration of Microsoft cloud solutions including Office 365, Exchange Online, SharePoint Online, Lync Online, OneDrive for Business, and Dynamics CRM Online for enterprise and SME clients.
• IT Outsourcing (ITO) End-user support, technical solutions, server administration, and IT infrastructure management delivered to corporate clients via remote or onsite support under managed services agreements.
• Business Process Outsourcing (BPO) Services Outsourcing services that help clients optimize enterprise applications and business operations using best-practice methodologies, including data entry, scanning, and data processing for enterprises and government.
• IT Training Services Training services related to IT solutions and Microsoft cloud technologies to help clients maximize their technology investments, delivered through workshops and seminars.
• IT Solutions Services Custom IT solution design and implementation services including intranet portals, knowledge management systems, workflow systems, and application development for enterprise clients.

Quantifiable outcome

• 99.9% SLA uptime reliability for cloud email systems
• +2 more outcomes

Named customers21 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreChannel Partner/ Reseller/ DistributorWai On Services is a Microsoft partner offering Microsoft Office 365 solutions including Exchange Online, SharePoint Online, Lync Online, OneDrive for Business, and Microsoft Dynamics CRM Online. They provide system consultation, migration services, and technical support for Microsoft cloud products. The company participates in Microsoft partner programs and promotes Office 365 through their website and events.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Accenture (Hong Kong): Global consulting and IT services giant with substantial HK delivery — competes for enterprise cloud, BPO and managed services engagements with significantly deeper bench and brand.
• Computacenter: European-headquartered IT infrastructure and managed services provider with APAC presence; broad incumbent in the same IT outsourcing and infrastructure services category.
• HCLTech (Hong Kong): Global IT services and engineering firm with established Hong Kong and Greater China delivery — comparable IT outsourcing and managed services scope, competing for multinational client mandates.
• NTT DATA (Asia Pacific / Hong Kong): Global IT services and managed services incumbent with significant Hong Kong presence; competes for large enterprise and government outsourcing mandates on a much larger scale.
• SoftwareOne: Global software and cloud licensing specialist and Microsoft LSP — competes on Office 365 resale economics and broader cloud cost optimization for enterprise clients across APAC.

Direct peers

• PCCW Solutions: Hong Kong-headquartered IT outsourcing and digital transformation arm of PCCW; competes for the same enterprise and government IT outsourcing RFPs that Wai On targets, with much larger scale.
• Microware Limited: Hong Kong-based IT services and Microsoft partner with overlapping Office 365, cloud migration and managed services offerings to enterprise and SME clients. Closest scale and product-market fit to Wai On Services within HK.
• Automated Systems (Holdings) Limited: Listed Hong Kong IT services firm providing system integration, managed services and outsourcing to enterprises and government — directly comparable customer mix and managed IT services portfolio.
• ClusterTech Limited: Hong Kong IT services firm focused on system integration, managed services and cloud enablement — directly overlapping with Wai On's ITO and cloud solution practices.

Emerging players

• InTWO (formerly greenlight.tech / Microsoft Dynamics specialists): Microsoft-focused cloud services partner specializing in Dynamics 365 and Microsoft 365 implementation — comparable Dynamics CRM Online expertise, though typically more international in scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wai on Services