PKP Informatyka

What PKP Informatyka does

PKP Informatyka spółka z o.o. is a Polish IT services company founded in 2001 and wholly owned by PKP Group (Polskie Koleje Państwowe), the state railway holding. It is the primary IT services provider for PKP Group companies and a broad set of Polish railway operators, delivering managed services across passenger ticketing and reservations, freight document handling, ERP, IT infrastructure, and cybersecurity.

The company's product portfolio is organized around railway-domain platforms. The passenger stack comprises BILKOM (an internet and mobile ticketing/reservation platform serving multiple carriers and powering the Wspólny Bilet unified offer), Kurs90 (the central reservation and dynamic-pricing system for PKP Intercity, being replaced by a successor system), Kasa Uniwersalna (stationary POS), Konduktor+ (mobile conductor app), and Tablica+ (crew information). The freight stack includes EWD (electronic data exchange), Elektroniczny List Przewozowy (electronic waybill), LEMON (locomotive positioning with GIS), BOMAN (siding management), and Terminal Graniczny (border crossing). Cybersecurity is delivered through a tiered Security Operations Center (SOC 1/2/3) and a dedicated CERT PKP Informatyka team accredited by GÉANT TF-CSIRT Trusted Introducer; infrastructure services run from a 24/7 Network Operations Center and a three-line helpdesk.

Commercially, PKP Informatyka operates as an enterprise B2B provider with contract-based pricing; pricing is not publicly disclosed and there is no public listing. Distribution is direct enterprise sales to railway operators and, for consumer ticketing, the BILKOM.pl platform. Revenue streams include managed IT services for PKP Group, professional services for systems integration and SAP consulting, cybersecurity services, and transaction-based revenue from BILKOM. The company holds ISO/IEC 27001:2022, ISO/IEC 20000-1:2018, ISO 9001:2015, and GDPR compliance, maintains a ten-office national footprint headquartered in Warsaw, and reported between 251 and 500 employees.

Name

PKP Informatyka

Legal name

PKP Informatyka spółka z o.o.

Website

https://pkp-informatyka.pl

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

251–500 employees

Short description

PKP Informatyka is the wholly-owned IT services subsidiary of Polish state railway holding PKP Group, delivering ticketing, freight, ERP, NOC, SOC, and CERT services to Polish railway operators and adjacent critical infrastructure.

Ownership category

akta.pro rank

Product category

Railway IT Services

NAICS

Support Activities for Rail Transportation (488210), Support Activities for Transportation (488)

SIC

Transportation Services (4700), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Rail Asset & Infrastructure Status Monitoring within OCC (Condition/Alarm Management) (TLAJAEAK)

akta.pro secondary industry

Rail Operations Performance Monitoring, Analytics & Decision Support (KPI, Predictive Ops) (TLAJAEAJ)

Keywords

• Railway IT services
• Cybersecurity services
• Ticketing systems
• Freight management software
• ERP consulting

Headquarters

HQ city

Ochota

HQ country

Poland

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. IT Services for PKP Group: Comprehensive IT services including systems development, maintenance, and support for railway companies within the PKP Group and wider railway sector
2. Cybersecurity Services: SOC, CERT, penetration testing, and cybersecurity consulting services for critical infrastructure
3. Systems Integration: ERP implementation, railway information systems integration, and custom software development
4. Ticketing Platform (BILKOM): Online ticket sales platform serving multiple railway carriers with reservation capabilities

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

PKP Informatyka is the primary IT services provider for the PKP Group and the Polish railway sector, delivering integrated IT solutions spanning passenger ticketing systems (BILKOM, Kurs90), freight management (EWD, Elektroniczny List Przewozowy, LEMON, BOMAN), enterprise management (ERP, document management, LMS), cybersecurity (SOC, CERT, penetration testing), and 24/7 IT/OT infrastructure monitoring (NOC). The company develops and maintains proprietary railway information systems while providing managed IT services, systems integration, and cybersecurity operations to railway carriers, infrastructure managers, and critical infrastructure operators in Poland.

Product overview

PKP Informatyka is the primary IT services provider for the PKP Group, operating as a multi-product platform with distinct service lines spanning passenger ticketing, freight management, ERP, cybersecurity, and IT infrastructure. The core passenger ticketing portfolio includes BILKOM (internet and mobile sales), Kasa Uniwersalna (stationary POS), Konduktor+ (mobile conductor app), Tablica+ (passenger information), and the underlying Kurs90 central reservation system. Freight operations are supported by EWD (data exchange), Elektroniczny List Przewozowy (electronic bill of lading), LEMON (locomotive monitoring with GIS), BOMAN (siding management), and Terminal Graniczny (border crossing). Management systems include ERP-class solutions, document circulation systems, internet platforms, and LMS/e-learning. Cybersecurity is delivered through a tiered Security Operations Center (SOC 1/2/3) and a dedicated CERT PKP Informatyka team offering penetration testing, SIEM, vulnerability management, and incident response. Infrastructure services encompass a 24/7 NOC, VMware hosting, Active Directory, telecommunications management, and three-line technical helpdesk. SAP FI and FI-AA consulting rounds out the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• BILKOM: Online ticket sales platform and mobile application for railway passengers, supporting multiple carriers including PKP Intercity, POLREGIO, PKP SKM, Łódzka Kolej Aglomeracyjna, and others.
• LEMON
• BOMAN
• Elektroniczna Wymiana Danych (EWD)
• Elektroniczny List Przewozowy
• Terminal Graniczny
• Kasa Uniwersalna
• Konduktor+
• Tablica+
• CERT PKP Informatyka
• Security Operations Center (SOC)
• Network Operations Center (NOC)

Products and services

• BILKOM Railway ticket sales and reservation platform providing internet and mobile access for purchasing and booking domestic and international train tickets across multiple carriers including PKP Intercity, POLREGIO, PKP SKM, Łódzka Kolej Aglomeracyjna, and regional operators.
• Kurs90 Central booking and ticketing system for PKP Intercity handling domestic and international passenger reservations, dynamic pricing configuration, advance booking windows, and carrier integrations.
• Kasa Uniwersalna (Universal Cash Register) Stationary ticket sales and seat reservation system enabling railway carriers to sell tickets and manage seat reservations at physical ticket counters.
• Konduktor+ Mobile conductor application for onboard ticket sales and reservation management, used by train crews on passenger services.
• Tablica+ (Passenger Information System) Information system for conductor crews providing real-time passenger-related information and service management tools.
• LEMON Locomotive positioning and monitoring system with GIS visualization for rail freight operations.
• Elektroniczna Wymiana Danych (EWD) Electronic Data Exchange system enabling data sharing on rail freight trains and shipments between railway undertaking IT systems.
• Elektroniczny List Przewozowy (Electronic Bill of Lading) System for electronic handling of domestic and international railway bills of lading for freight customers.
• BOMAN Railway siding process management system supporting freight operations at rail sidings.
• Terminal Graniczny (Border Terminal) System for handling train and shipment transfers between railway undertakings at international border points.
• ERP Management Systems Integrated ERP systems (including SAP FI and FI-AA) for managing key business areas of railway enterprises, supporting business process optimization, data integration, and operational efficiency.
• Document Management Systems Electronic document workflow and circulation systems, including creation, development, and integration services.
• Internet Platforms and LMS (e-learning) Design, implementation, and maintenance of web-based platforms and Learning Management Systems for railway organizations.
• Security Operations Center (SOC) Round-the-clock cybersecurity monitoring service (SOC 1, SOC 2, SOC 3 tiers) handling event classification, incident response, network monitoring, service/process integrity, and user activity monitoring.
• CERT PKP Informatyka Computer Emergency Response Team providing cybersecurity incident analysis, malware analysis, vulnerability management, threat intelligence, digital forensics, and cybersecurity training for railway organizations.
• Penetration Testing Services Infrastructure and web application penetration testing services using OWASP TOP 10 and OWASP ASVS methodologies, including automated and manual testing, controlled attacks, and detailed reporting.
• Network Operations Center (NOC) 24/7/365 monitoring of IT infrastructure availability and reliability, covering applications, systems, services, networks, and hardware for PKP Informatyka and its clients.
• System Dynamicznej Informacji Pasażerskiej (SDIP) Real-time passenger information system for railway stations and trains, maintaining passenger information displays and related components.
• Helpdesk (Three-Tier Technical Support) Three-tier technical support available 24/7/365, handling technical incidents, IT asset administration, hardware and software maintenance, and license management.
• SAP FI / FI-AA Consulting SAP Financial Accounting (FI) and Asset Accounting (AA) consulting services including requirements analysis, system design, configuration, implementation, testing, user training, and ongoing support for railway enterprise financial processes.

Named customers15 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature8 records

Partnerships

14 partnerships are on record, tiered core and minor.

• SAPcoreTechnology or IntegrationERP technology partner for SAP FI, FI-AA implementations and SAP consulting services
• NASKcoreTechnology or IntegrationNational research institute providing cybersecurity expertise; conducted CERT PKP Informatyka accreditation audit
• TenablecoreTechnology or IntegrationVulnerability management platform used by security teams for vulnerability scanning and management
• ArcSight (Micro Focus/Broadcom)coreTechnology or IntegrationSIEM technology partner providing security information and event management for SOC operations
• SplunkcoreTechnology or IntegrationSIEM technology partner used in Security Operations Center for log analysis and threat detection
• VMwarecoreTechnology or IntegrationCore virtualization platform for server infrastructure and cloud hosting services
• Politechnika CzęstochowskacoreStrategic or Co-development PartnerAcademic partnership for joint study program 'Inteligentne systemy transportu kolejowego' (Intelligent Railway Transport Systems) launching October 2026
• Uniwersytet Warmińsko-Mazurski w OlsztynieminorStrategic or Co-development PartnerAcademic partnership with Faculty of Mathematics and Computer Science for student recruitment and collaborative projects
• Akademia Ekonomiczno-Humanistyczna w WarszawieminorStrategic or Co-development PartnerAcademic partnership for educational and research projects in IT and cybersecurity
• UIC (Międzynarodowy Związek Kolei)coreStrategic or Co-development PartnerInternational railway organization member based in Paris; participating in working groups representing PKP Group
• CER (Wspólnota Kolei Europejskich)coreStrategic or Co-development PartnerCommunity of European Railways and Infrastructure Managers based in Brussels
• OSZD (Organizacja Współpracy Kolei)coreStrategic or Co-development PartnerOrganization of Cooperation of Railways for Central and Eastern Europe and Asia countries, based in Warsaw
• HiTraidminorStrategic or Co-development PartnerCompany owned by 12 railway administrations, operating Hermes network infrastructure
• ISAC - KolejcoreTechnology or IntegrationInformation Sharing and Analysis Center for Railway sector - enables rapid knowledge exchange on cybersecurity incidents

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT subsidiary providing managed services, cloud, and rail-sector IT (including for Deutsche Bahn and adjacent rail projects across Europe). Large generalist with rail-specific capabilities comparable in scale.
• Capgemini: Global IT services and engineering firm with a strong transport and rail practice providing systems integration, ERP (SAP), and digital transformation for European railway operators and infrastructure managers.
• Asseco Poland: One of the largest Polish IT software groups providing banking, ERP, and transport-sector solutions; competes in Polish railway and public-sector IT. Broad IT incumbent with partial rail practice overlap.
• Atos: European IT services group with rail and transportation industry practice providing digital transformation, managed services, and critical-systems engineering for European rail clients. Broad IT incumbent with comparable service offering.
• Comarch: Large Polish IT/software vendor with dedicated transport practice (Comarch Transport & Logistics) covering rail passenger, ticketing, and freight. Listed as a technology partner of PKP Informatyka and broader competitor for railway software engagements.

Direct peers

• MÁV Szolgáltató Központ: Hungarian State Railways service center providing IT and shared services to MÁV Group companies. Comparable role as IT services arm for a Central/Eastern European national rail holding.
• DB Systel: Wholly-owned IT subsidiary of Deutsche Bahn providing IT services, cybersecurity, and digital solutions for German railway operations. Direct functional analog to PKP Informatyka: captive IT arm serving national rail group with similar service portfolio.
• ÖBB-Business Competence Center: Internal IT/services arm of Austrian Federal Railways (ÖBB) and a sister rail-IT operating model across the Central European rail ecosystem (CER/UIC network).
• ČD - Telematika: Czech rail telecommunications and IT subsidiary providing infrastructure, data services, and IT solutions for Czech Railways (ČD/SŽ). Closest Central European peer given shared OSZD rail-IT mission and similar captive-customer model.

Others

• NASK: Polish national research institute and CERT Poland operator. Mutual partner that conducted the SIM3 maturity audit leading to PKP Informatyka's Trusted Introducer accreditation; relevant peer for cybersecurity capability benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xfacebook.com/p/PKP-Informatyka-61564830017212
• Facebookfacebook.com/p/PKP-Informatyka-61564830017212
• LinkedInpl.linkedin.com/company/pkp-informatyka

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PKP Informatyka