Lincolnshire Housing Partnership

What Lincolnshire Housing Partnership does

Lincolnshire Housing Partnership (LHP) is a charitable Community Benefit Society (registered number 7748) and regulated provider of social housing operating across North East Lincolnshire, Boston, and East Lindsey in the United Kingdom. The organization was formed in April 2018 through the consolidation of Shoreline Housing Partnership and Boston Mayflower, and is headquartered in Grimsby with a secondary office in Boston. LHP employs between 251 and 500 staff and serves individual tenants rather than commercial customers, providing affordable rented homes, shared ownership, Right to Buy and Right to Acquire schemes, Rent to Buy, extra care housing (Mayfields, 40 flats in Boston with on-site Cera Care delivery), sheltered housing, telecare, and a Dementia Day Care service branded Memory Lane. Its Independent Living and Support Service team visits over 400 customers daily.

The underlying technology stack is built on the Aareon UK 360 housing management platform (evidenced by the MyLHP tenant, gateway, and backoffice URLs), with Azure cloud infrastructure, a WordPress public website, ASP.NET/Laravel web frameworks, and Google Analytics. LHP operates the MyLHP customer portal and smartphone application for self-service repairs reporting, rent management, and tenancy administration. The Lincolnshire Telecare Service is delivered through a partnership with Tunstall and uses Digital Smart Hubs with embedded SIM cards for landline-independent 24/7 monitoring. Distribution is multi-channel: choice-based letting portals (Home Choice Lincs, East Lindsey Housing Register on HousingJigsaw), the LHP Property Search portal, Rightmove listings, Help to Buy agents, and direct sales for telecare.

LHP's revenue model is dominated by recurring social housing rents collected monthly by Direct Debit, supplemented by shared ownership rent (2.75% of unowned equity), leaseholder service charges, telecare subscriptions (six published tiers from £19.68 to £41.81 per month), and one-time Right to Buy/Acquire sales with maximum £9,000 discounts. Customer acquisition relies on social housing waiting lists, county-level home choice portals, the LHP property portal, and Rightmove; the YourVoice Hub engagement platform supports community involvement and governance participation. The organization holds accreditations including Cyber Essentials, UKHDS (Assets and Repairs), TEC Services Association Quality Standards Framework, Customer Service Excellence Standard, and Housemark complaints accreditation.

Name

Lincolnshire Housing Partnership

Legal name

Lincolnshire Housing Partnership Limited

Website

https://lincolnshirehp.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

Lincolnshire Housing Partnership is a charitable Community Benefit Society providing affordable rental housing, shared ownership, telecare, and independent living services to social housing tenants, older people, and vulnerable residents across North East Lincolnshire, Boston, and East Lindsey in the United Kingdom.

Ownership category

akta.pro rank

Product category

Social Housing Services

NAICS

Other Community Housing Services (624229), Other Residential Care Facilities (623990), Home Health Care Services (6216)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-Home Health Care Services (8082)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Senior & Assisted Living Residential Property Management (BPAJAFAE)

Keywords

• Social housing services
• Affordable rental housing
• Shared ownership properties
• Telecare monitoring services
• Independent living support

Headquarters

HQ city

Grimsby

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Social Housing Rents: Rental income from social housing tenants across Lincolnshire. Tenants pay rent monthly in advance through Direct Debit, online, phone, PayPoint, or Post Office.
2. Shared Ownership: Part-buy, part-rent model where customers purchase initial shares (25-75%) and pay rent on remaining share. Shared ownership rent calculated at 2.75% on unowned equity.
3. Telecare Services: Monthly monitoring and equipment rental services for independent living support. Packages range from £19.68 to £41.81 per month (plus VAT).
4. Leaseholder Service Charges: Service charges for leaseholders covering building maintenance, communal areas, insurance, lift maintenance, door entry systems, and major repairs.
5. Right to Buy/Right to Acquire: Discounted property sales to qualifying secure tenants. Maximum Right to Acquire discount is £9,000.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Lincolnshire Housing Partnership is a charitable Community Benefit Society providing affordable rented homes, shared ownership properties, and telecare/independent living services across Lincolnshire, UK. The organization also runs extra care housing, sheltered schemes, and dementia day care, supported by the MyLHP tenant portal and app for self-service tenancy management.

Product overview

Lincolnshire Housing Partnership operates as a social housing provider offering a comprehensive portfolio of housing services through both physical properties and digital platforms. The core offering centers on MyLHP (customer portal and smartphone app) for tenancy management, Property Search for finding homes, and the Lincolnshire Telecare Service for independent living support. Housing products include Shared Ownership (part-buy/part-rent), Right to Buy, Right to Acquire, and Rent to Buy schemes. Specialized care services include Extra Care Housing at Mayfields, Independent Living schemes, and Dementia Day Care. Supporting services encompass Money Support, Employment & Skills, Health & Wellbeing, Complaints Handling, and ASB Reporting. The YourVoice Hub provides customer engagement across different neighbourhood areas. Together, these form an integrated housing ecosystem covering the complete tenant lifecycle from housing search through long-term tenancy support.

Differentiator

Problem solved

Functional benefit

Brands

• MyLHP: Customer portal and smartphone app for tenants to manage their tenancy, pay rent, and report repairs
• Lincolnshire Telecare Service
• Mayfields Extra Care Scheme
• Memory Lane
• YourVoice Hub
• Former Tenant Arrears Officer

Products and services

• MyLHP Tenant Portal and App Online portal and mobile application for tenants of Lincolnshire Housing Partnership to report repairs, view rent balances, manage tenancy details, make payments, and contact LHP services 24/7.
• Lincolnshire Telecare Service Subscription-based telecare and monitoring service providing personal alarms, pendants, fall detectors, smoke/heat detectors, key safes, and 24/7 monitoring to help elderly and vulnerable people live independently at home.
• LHP Property Search Searchable online catalogue of available rental and shared ownership homes across Lincolnshire, filterable by location, property type, and price.
• Shared Ownership Homes Affordable home-buying scheme where customers purchase a share (25-75%) of a property and pay rent on the remaining share, with the ability to staircase to full ownership over time. Rent is set at 2.75% of the unowned equity.
• Right to Buy Scheme allowing eligible secure tenants of Lincolnshire Housing Partnership to purchase their rented home at a discount linked to the length of their tenancy.
• Right to Acquire Scheme allowing eligible LHP tenants with at least three years of public sector tenancy to purchase their home with a maximum discount of £9,000.
• Rent to Buy Scheme Affordable housing scheme offering homes at intermediate rent to working households who are unable to save for a deposit, giving them the opportunity to save before purchasing.
• Mayfields Extra Care Housing Self-contained extra care accommodation in Boston comprising 40 flats with communal facilities including a restaurant, cinema, and hair salon, supported by 24/7 on-site care from Cera Care.
• Independent Living Service (Sheltered Housing) Sheltered housing schemes across Lincolnshire providing warden services, telecare, and visiting support to over 400 customers daily to help older and vulnerable people live independently.
• Memory Lane Dementia Day Care Specialist day care service for individuals with dementia, located at Mayfields in Boston, providing safe and enjoyable experiences for attendees while giving carers opportunity to rest or socialize.
• YourVoice Hub Online customer engagement platform enabling LHP tenants to get involved in shaping and improving services, access neighbourhood information, and participate in community decision-making.

Quantifiable outcome

• 400+ customers visited daily by Independent Living team
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• TunstallcoreTechnology or IntegrationLHP works with Tunstall to deliver digital Technology Enabled Care Services (TECS). The partnership is driven by customer-focused goals and working to achieve the same outcomes. Tunstall provides the digital technology solutions that power LHP's telecare monitoring services.
• HousemarkcoreOthersLHP received complaints accreditation from Housemark, recognizing their improved approach to handling customer complaints. Housemark is the sector data benchmarking organisation for housing associations.
• HomeswappercoreChannel Partner/ Reseller/ DistributorFree mutual exchange service helping LHP tenants find property swaps locally or nationwide. LHP is subscribed to Homeswapper allowing tenants to advertise homes and search for suitable exchanges. Free app available for managing swaps.
• Cera CarecoreStrategic or Co-development PartnerCera Care provider is based on-site 24/7 at Mayfields extra care scheme in Boston to support residents needing extra help with daily living activities.
• Help to Buy AgentscoreChannel Partner/ Reseller/ DistributorHelp to Buy agents support shared ownership allocations, particularly for properties built with government grant monies. LHP markets shared ownership properties through Help to Buy agent networks.
• Humberside Police and Humberside Fire & Rescue ServiceminorStrategic or Co-development PartnerPartner organizations behind My Community Alert system that provides live information about incidents and events in customers' local areas.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Orbit Group: Large UK housing association providing affordable rental, shared ownership, retirement living, and supported housing across the Midlands and South — comparable diversified housing-services model.
• Longhurst Group: A large housing association operating across the East Midlands, including Lincolnshire, providing general needs housing, sheltered housing, supported living, and home care services — the closest geographic and product-mix peer to LHP.
• Sanctuary Housing: Major UK housing association with general needs, supported living, sheltered, and extra-care housing plus technology-enabled care elements — directly comparable operating model to LHP at significantly larger scale.
• Home Group: One of the UK's largest housing associations, combining affordable rentals, supported housing, extra care, and digital care services — directly comparable end-to-end housing-plus-care proposition.
• Platform Housing Group: Large Midlands-based housing association operating general needs, supported housing, and extra-care schemes — directly comparable operational profile to LHP.
• Together Housing: Northern UK housing association providing affordable rental, supported housing, and older-persons accommodation — comparable affordable-housing-plus-care proposition.
• LiveWest: South West housing association offering affordable rent, shared ownership, retirement living, and support services — comparable multi-product housing association model.
• Stonewater: National housing association with significant shared ownership and affordable rental stock, plus retirement living — comparable ownership-pathway and supported-living focus.

Emerging players

• Tunstall Healthcare: UK telecare/technology-enabled care platform provider and LHP's technology partner — comparable on the telecare product line, but as a vendor rather than a housing operator.

Regional players

• Aspire Housing: Midlands-based housing association offering affordable rent, shared ownership, and supported living — comparable small-to-mid-scale association operating model, though serving a different region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/lincolnshirehousingpartnership
• Facebookfacebook.com/LincolnshireHP
• LinkedInlinkedin.com/company/lincolnshire-housing-partnership
• Instagraminstagram.com/lincolnshirehousingpartnership
• Xx.com/lincolnshirehp

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lincolnshire Housing Partnership