ImpactOffice

What ImpactOffice does

ImpactOffice Technologies (IOT, legal name Impact Office) is a B2B office solutions provider founded in 2001 and headquartered in Elkridge, Maryland, operating as the Mid-Atlantic region's exclusive independent provider of copiers, printers, and related office technology. The company serves Mid-Atlantic organizations, including the Washington DC market, with a single-point-of-contact value proposition spanning hardware (Canon multifunction copiers and printers, HP printers and multifunction devices, wide format, laser, digital presses, production printers, and document scanners), managed print services, managed IT services with Microsoft cloud technologies, network solutions, and document management systems. Revenue is generated through four streams: managed print services contracts, hardware sales of Canon and HP equipment, managed IT services, and professional services for document management system implementation, with quote-based, customized pricing tied to fleet size and service scope.

The company operates a sales-led go-to-market model built on direct phone outreach (866-787-7534), a website with a client portal and blog, and a Facebook presence, targeting organizations that want to consolidate multiple office equipment and IT vendors under one provider. Core technology partnerships are with Canon (imaging), HP (printers), and Microsoft (cloud and network infrastructure), and the company claims a 99.93% technical uptime on Canon equipment in 2019 and operates a Twelve Month Risk Elimination Program as a customer-facing differentiator. ImpactOffice is a privately held subsidiary of a parent company whose combined revenues exceed $175M, employs 251-500 people, and shows no disclosed funding rounds, M&A activity, patents, awards, or leadership team information in the source data.

Name

ImpactOffice

Legal name

Impact Office

Website

https://impactoffice.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

251–500 employees

Short description

ImpactOffice Technologies is a Mid-Atlantic B2B office solutions provider offering Canon and HP copiers, managed print services, managed IT services, and document management systems to organizations in the Washington DC region under a single-source service model.

Ownership category

akta.pro rank

Product category

Office Equipment & Document Management Services

NAICS

Support Activities for Printing (32312)

SIC

Computer & Office Equipment (3570), Service Industries For The Printing Trade (2790), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

Keywords

• Managed print services
• Office copier solutions
• Managed IT services
• Document management systems
• Multifunction printer sales

Headquarters

HQ city

Beltsville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Managed Print Services (MPS): Ongoing managed print services providing proactive monitoring and management of Canon and HP copier and printer fleets. Revenue generated through service contracts with monthly/annual billing.
2. Copier and Printer Hardware Sales: Sales of Canon multifunction copiers/printers, HP printers, wide format printers, laser printers, digital presses, production printers, and document scanners.
3. Managed IT Services: Proactive monitoring and management of IT infrastructure including network solutions, Microsoft cloud technologies, and security/risk management services.
4. Document Management Systems: Implementation and ongoing support of document management systems including scanners and workflow solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ImpactOffice Technologies is the Mid-Atlantic area's exclusive independent office solutions provider, selling and servicing Canon and HP copiers, multifunction printers, wide-format and production printing equipment, and document scanners, complemented by Document Management Systems, Copier Service, Managed Print Services, Managed IT Services, and Network Solutions. The company serves as a single point of contact for all office technology needs ranging from hardware acquisition to managed document and IT workflow support.

Product overview

ImpactOffice Technologies offers a comprehensive office solutions portfolio as the Mid-Atlantic area's exclusive independent provider of copiers, printers, and office solutions. The offering consists of a unified managed services approach combining Canon and HP hardware products with associated support services. The core hardware portfolio includes Multifunction Copier/Printers, Wide Format Printers, Laser Printers, Digital Presses, Production Printers, and Document Scanners. These are complemented by Document Management Systems software and supported by Copier Service, Managed IT Services, Network Solutions, and Managed Print Services. The company leverages technology partnerships with Canon (imaging products) and HP (printers) while utilizing Microsoft Cloud Technologies for managed IT delivery. With revenues exceeding $175M and a parent company backing, IOT provides a single point of contact for office technology needs ranging from copiers to managed print services.

Differentiator

Problem solved

Functional benefit

Products and services

• Multifunction Copier/Printers High-speed copiers and printers with quality imaging and on-demand printing capabilities, primarily Canon-based technology, sold to organizations in the Mid-Atlantic seeking consolidated office document output devices.
• Wide Format Printers Large-format printing solutions for technical drawings, posters, banners, and other oversized documents, supplied to organizations with specialized large-format output needs.
• HP Printers and Multifunction Devices HP-branded printer and multifunction devices offered alongside managed print services for improved document workflow in office environments.
• Laser Printers Business-grade laser printing solutions sold to office environments for everyday document output needs.
• Digital Presses High-volume digital printing systems for production-level printing needs, including tailored offerings for print shops in the Washington DC area.
• Production Printers Industrial-grade production printing equipment for high-volume output environments requiring continuous, large-run printing capacity.
• Document Scanners Scanning solutions for converting physical documents into digital formats as part of document management workflows.
• Document Management Systems Software and systems for organizing, storing, and managing digital documents and workflows, implemented and supported for organizations seeking paperless and streamlined document processes.
• Copier Service Technical maintenance and support services for copier and printer fleets, structured to deliver high uptime and responsive service to office technology buyers.
• Managed IT Services Proactive monitoring and management of IT infrastructure, including Microsoft Cloud Technologies, delivered to organizations seeking to ensure their IT environment runs at optimal performance.
• Network Solutions Network support and infrastructure solutions that leverage Microsoft technologies to enable secure data storage and anywhere-access capabilities for office environments.
• Managed Print Services Comprehensive Managed Print Services program that delivers invisible copier and printer management across Canon and HP fleets, optimizing fleet performance and reducing document-output costs for organizations.

Quantifiable outcome

• 99.93% Uptime achieved in 2019
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• CanoncoreTechnology or IntegrationCanon is a core technology partner providing imaging products including multifunction copiers and printers. ImpactOffice's technical group focuses exclusively on Canon copiers and printers, achieving 99.93% uptime in 2019.
• HPcoreTechnology or IntegrationHP provides printers and multifunction solutions that are managed through ImpactOffice's managed print services program. The company manages both Canon and HP equipment fleets.
• MicrosoftcoreTechnology or IntegrationMicrosoft provides cloud technologies used by ImpactOffice for network support and data management. The company offers Microsoft-based managed IT and cloud services.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ImpactOfficeProducts
• LinkedInlinkedin.com/company/impact-office-products

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ImpactOffice