What Sompo Health Support does

Sompo Health Support Inc. (ＳＯＭＰＯヘルスサポート株式会社) is a privately held, Tokyo-headquartered B2B health support services provider and wholly owned subsidiary of SOMPO Holdings, one of Japan's largest insurance and financial services conglomerates. The company serves two primary customer segments: health insurance organizations (健保組合, 国保, 共済組合), for which it delivers statutory specific health guidance (特定保健指導), severity-prevention programs, incentivized checkup programs, and customized member communication via QUPiO Plus; and corporate employers, for which it provides integrated occupational health, mental health, and health management (健康経営) solutions, including occupational physician placement (月額業務委託 and 人材紹介 routes under license 13-ユ-315488), stress checks (LLax seed), presenteeism measurement (WFun and LLax WLQ-J), resilience assessment (LLax MRP), mental health counseling and return-to-work support (LLax standard, LLax counseling, LLax first call), harassment reporting, e-learning (LLax training), and the Growbase health and HR data management platform.

The company sells through a direct enterprise field-sales model using dedicated consultants, lead-capture web forms, seminars/webinars and a heavy white-paper/content-marketing motion targeting HR and occupational health buyers; no marketplace or reseller channels are used. Pricing is mostly quote-based, anchored on company size, sites, and service scope, supplemented by a regulated 30% placement success fee for paid introductions of physicians, public health nurses, and related medical professionals. According to its own disclosures, it serves approximately 610 insurer organizations with roughly 475,000 specific health guidance encounters per year and approximately 1,100 corporate clients annually, while supporting a nationwide specialist network of around 2,000 professionals on top of a 291-person internal headcount as of FY2024. It has held the White 500 (健康経営優良法人大規模法人部門) certification for 10 consecutive years through 2026.

SOMPO Health Support was effectively reorganized into its current form through a series of mergers inside the SOMPO Group (notably the 2018 tri-merger and a 2019 combination with Healthcare Committee Co., followed by SOMPO Holdings' 2019 capital participation in Wellness Communications), which consolidated the group's scattered healthcare operations into a single specialized entity. Revenue is not publicly disclosed, and the company has no external institutional investors, sitting inside a group with broad resources, channel reach, and brand trust — assets it leverages to compete with other Japanese B2B health-management and EAP vendors.

Name

Sompo Health Support

Legal name

ＳＯＭＰＯヘルスサポート株式会社

Website

https://sompo-hs.co.jp

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

Sompo Health Support is a Tokyo-based B2B health support services subsidiary of SOMPO Holdings that delivers statutory health guidance, occupational physician placement, mental health, and health management (健康経営) solutions to Japanese health insurers and corporate employers via its ~2,000-strong specialist network and proprietary LLax/Growbase digital platforms.

Ownership category

akta.pro rank

Product category

Occupational Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Other Health Practitioners (6213), Vocational Rehabilitation Services (6243)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Healthcare Clinical & Allied Health Staffing (BPACADAJ)

akta.pro secondary industries

Mental Health Parity (MHPAEA) Compliance & Reporting (HLAEAHAG), Administrative Services Only (ASO) for Employers (HLAEAAAD)

Keywords

• Occupational health services
• Health management consulting
• Stress check programs
• Presenteeism measurement
• Mental health support

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Occupational Health Services (産業保健サービス): Ongoing professional services contracts for occupational physician placement (嘱託産業医サービス), public health nurse services, mental health coordination, and health management consulting. Delivered through a national network of ~2,000 specialized professionals (occupational physicians, nurses, nutritionists, clinical psychologists, psychiatric social workers). Billed on retainer/fee-per-visit basis.
2. Placed Employee Fee (有料職業紹介): Fee-based placement service for physicians, public health nurses, and other medical/healthcare professionals. Licensed under permit 13-ユ-315488. Success fee is 30% of the placed candidate's annual salary (permanent contracts) or up to 12 months salary (fixed-term contracts). Charged to the employer (求人者).
3. Health Management / Wellness Services: Subscriptions and project fees for health management (健康経営) consulting, stress check services (LLax seed), presenteeism/engagement surveys, training programs, health data management (Growbase), and other digital/web-based health services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

SOMPO Health Support provides occupational health, lifestyle disease prevention, and mental health support services to Japanese health insurers and corporate employers, supported by a nationwide network of approximately 2,000 specialized professionals and digital platforms including the LLax series (stress checks, presenteeism, counseling, training, return-to-work, online physician consultation) and Growbase (integrated health/HR data management). The company also operates a licensed paid placement service for occupational physicians and healthcare professionals under permit 13-ユ-315488.

Product overview

SOMPO Health Support (ＳＯＭＰＯヘルスサポート株式会社) operates a broad healthcare services portfolio organized primarily by customer segment. For health insurance organizations (保険者), it offers lifestyle disease prevention services including 特定保健指導, 糖尿病性腎症重症化予防事業, 受診勧奨事業, 脳卒中・心筋梗塞予防事業, and the 疾病発症予防事業 for non-obese/under-40 populations, alongside 前期高齢者訪問健康相談事業, the QUPiO Plus customized information delivery tool, and diagnostic tests such as SalivaChecker® (saliva-based cancer risk) and マイキンソー Hana (gut flora testing for hay fever). For corporate clients (企業), it provides a unified SaaS platform spanning the LLax family (LLax seed for stress checks, LLax WLQ-J for organizational presenteeism measurement, WFun for individual presenteeism, LLax MRP for resilience assessment, LLax standard for mental health and return-to-work support, LLax counseling for counseling access, LLax training for health education/e-learning/video, LLax come-back support online for online rehabilitation, and LLax first call for online physician consultation), complemented by 産業医With for occupational physician matching, 保健師サービス for public health nurse staffing, 健康経営推進総合コンサルティング for strategic consulting, 職場環境改善サービス, 健康相談窓口 (health/nursing care telephone), ハラスメント通報受付サービス, ネットワーク健康診断サービス, and グロウベース for integrated health/HR data management. The company also provides health literacy seminars and various 其他 services for both segments.

Differentiator

Problem solved

Functional benefit

Products and services

• Health Management Promotion Consulting (健康経営推進総合コンサルティング) Comprehensive consulting service supporting corporate health management strategy for Japanese corporations, covering diagnosis, KPI design, and strategy map creation aligned with the 健康経営 framework and White 500 certification pathway.
• LLax seed (Stress Check Service / ストレスチェック) Cloud-based stress check service for Japanese employers offering 57- or 80-item occupational stress surveys, bundled as standard with the WFun presenteeism measurement tool, and including physician interviews for high-stressor employees. Delivered via the sompo-seed.jp web platform.
• LLax WLQ-J (Organizational Presenteeism Survey / プレゼンティーズムサーベイ) Organizational-level presenteeism measurement SaaS using the WLQ-J (Work Limitations Questionnaire – Japan) scale. Originally adapted from Tufts University by SOMPO Health Support in 2012. Measures productivity loss due to health issues at the organizational level.
• WFun (Work Functioning Impairment Scale / プレゼンティーズムサーベイ) Individual-level presenteeism measurement tool based on the Work Functioning Impairment Scale developed by the University of Occupational and Environmental Health, Japan (UOEH). SOMPO Health Support holds the license to provide this tool to enterprises. Standard-bundled with LLax seed stress check service.
• LLax MRP (Resilience Measurement Survey / レジリエンス測定サーベイ) Cloud-based resilience measurement survey for assessing individual psychological resilience to support hiring and placement decisions. Available as a SaaS platform for Japanese employers.
• LLax standard (Mental Health and Return-to-Work Support / メンタルヘルス・休復職者対応サービス) Mental health support and return-to-work coordination service using occupational mental-health coordinators (OMC). Provides both individual support for employees on leave and organizational advisory functions for Japanese employers.
• LLax training (Healthcare Training / ヘルスケア研修) Health and wellness training platform offering classroom-style programs, e-learning modules, and web video streaming covering topics from stress management to occupational health. Delivered as a SaaS/training platform for Japanese employers.
• LLax counseling (Counseling Window / カウンセリング窓口) External counseling hotline offering 24/7 support via phone, web, and in-person sessions delivered by clinical psychologists and certified professionals. Provided to Japanese employers as a counseling benefit for employees.
• LLax come-back support online (Online Return-to-Work Support / オンライン復職支援) Online return-to-work support service for employees on leave, providing structured rehabilitation and reintegration programs via digital channels. Targeted at Japanese employers managing mental health-related absences.
• LLax first call (Online Physician Consultation / オンライン医師面談) Online physician consultation service enabling employees to speak with doctors via web-based appointments for health-related inquiries. Delivered as part of the LLax series for Japanese employers.
• Harassment Consultation and Reporting Service (ハラスメント通報受付サービス) External harassment reporting and consultation portal enabling employees to report workplace harassment with confidentiality, forwarding findings to contracted companies. Targets Japanese employers seeking external harassment reporting channels.
• Growbase (Integrated Health Examination and HR Data Management / 健診・人事データの統合管理) Integrated health examination and HR data management SaaS platform consolidating examination results, stress check data, and employment records with automated判定 and occupational physician decision-support functions. Enables cross-analysis of health and HR data for Japanese employers.
• Network Health Examination Service (ネットワーク健康診断サービス) Outsourced health examination management service covering medical institution referral, appointment booking, settlement, and result data consolidation across approximately 2,000 partner clinics nationwide. Serves both health insurers and corporate employers in Japan.
• Health and Nursing Care Telephone Consultation (健康・介護電話相談) 24/7 nurse-led telephone health and caregiving consultation hotline offering medical guidance, hospital referrals, health checkup booking, and nursing care information. Delivered as a benefit to employees of contracted Japanese corporations.
• Occupational Physician Matching Service (産業医With) Platform matching Japanese enterprises with occupational physicians. Offers both contract occupational physician placement (月額業務委託, monthly retainer) and full-time physician recruitment placement (人材紹介, paid placement under permit 13-ユ-315488). Covers all regions of Japan.
• QUPiO Plus (Custom-Made Health Information Delivery Tool / オーダーメイド型情報提供ツール) Customized health information delivery tool for Japanese health insurers, providing personalized printed and digital health guidance content tailored to individual member health data. Supports specific health guidance and disease prevention programs.
• SalivaChecker (Saliva-Based Cancer Risk Screening / 唾液によるがんリスク検査) Saliva-based cancer risk assessment test for use in workplace health programs, enabling non-invasive screening. Sold as a diagnostic service offering to health insurers and corporate health programs in Japan.
• Mykinso Hana (Gut Flora Examination / 腸内フローラ検査) Gut flora examination service targeting hay fever self-care, helping reduce allergy-related medical costs by analyzing individual microbiome data. Sold as a diagnostic service to Japanese health insurers and corporate wellness programs.

Quantifiable outcome

• 610 organizations served with ~475,000 lifestyle disease prevention services per year (specific health guidance + disease severity prevention)
• +2 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• ウェルネス・コミュニケーションズ株式会社 (Wellness Communications)coreStrategic or Co-development Partner · 1 July 2019包括業務提携を結ぶ。SOMPOホールディングス株式会社が资本参加しグループ会社化。ネットワーク健康診断サービス(医療機関紹介・予約・精算代行)や健診データ管理システム(Growbase)等领域で的事业提携を構築。
• SOMPOホールディングス株式会社 (SOMPO Holdings)flagshipOthersSOMPOヘルスサポートはSOMPOグループの完全子会社（损害保险ジャパングループ）。グループ会社のリソース、品牌、知見を共有하며、健康経営・ウェルビーイングビジネスの一翼を担っている。グループ会社还包括SOMPOケア、SOMPOiskin、GoogleTagManagerなど。

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Market position

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sompo Health Support