Factory Authorized Service
Factory Authorized Service is a California-based commercial HVAC and cooling tower service company that provides OEM parts, maintenance, repair, retrofit, and water treatment for enterprise customers across healthcare, education, hospitality, and industrial sectors.
- Company typePrivate
- Founded1990
- HeadquartersSanta Fe Springs, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Factory Authorized Service does
Factory Authorized Service, Inc. is a California-based commercial HVAC and cooling tower service company founded in the 1990s and headquartered in Santa Fe Springs, with regional offices in San Diego and Sacramento. The company is the first EVAPCO representative in the United States and operates as a certified Mr. GoodTower® Service Center, holding direct access to OEM thermal performance guarantees and replacement parts for EVAPCO equipment. Its core offering spans preventive maintenance, repair, rebuild, retrofit, turnkey installation, and OEM parts supply for cooling towers, chillers, pumps, boilers, VFDs, and rooftop units, with multi-brand coverage of EVAPCO, Baltimore Aircoil (BAC), Marley, and Recold. Service is delivered by factory-trained technicians through an enterprise field-sales motion across the state of California.
The company monetizes through a mix of recurring service contracts, project-based installation and retrofit work, OEM parts sales, and advanced water treatment solutions including Pulse~Pure non-chemical treatment, EVAPCO Water Saver capacitive deionization, and EVAPCO Smart Shield controlled-release chemistry. Customers include hospitals and teaching medical centers (Arrowhead Regional Medical Center, Hoag Hospital), higher education campuses (East Los Angeles College, CSU Channel Islands), hotels (The Westin Los Angeles Airport), and large industrial facilities (American Honda Motor). Marketing channels include a free 40+ point cooling tower inspection as the primary lead-generation tool, an educational blog ("Commercial HVAC Today"), published case studies, and organic social presence on LinkedIn, Facebook, and Twitter.
FAS is a privately held, founder-owned California corporation with 11-50 employees, no disclosed funding, no parent company, and no subsidiaries. The business is led by CEO/Owner Blair Boyce with Operations Manager Omar Castaneda and a small team of sales engineers and service technicians. Strategic positioning centers on premium specialty service rather than scale: deep OEM authorization, multi-decade technician tenure, and a narrow California-only geographic footprint, with no publicly disclosed revenue, no institutional investors, and no identified M&A or capital-raise activity.
Factory Authorized Service firmographics
Firmographics- Name
- Factory Authorized Service
- Legal name
- Factory Authorized Service, INC.
- Website
- https://faservice.net
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Factory Authorized Service is a California-based commercial HVAC and cooling tower service company that provides OEM parts, maintenance, repair, retrofit, and water treatment for enterprise customers across healthcare, education, hospitality, and industrial sectors.
- Ownership category
- akta.pro rank
Factory Authorized Service industry classification
Industry- Product category
- Commercial HVAC and Cooling Tower Services
- NAICS
- Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing (33341)
- SIC
- Refrigeration & Service Industry Machinery (3580), Industrial & Commercial Fans & Blowers & Air Purifing Equip (3564)
- akta.pro primary industry
- Commercial HVAC Maintenance Agreements & PM Programs (HSAOAHAJ)
- akta.pro secondary industries
- HVAC & Industrial Ventilation (Chillers, AHUs, Exhaust, Filtration) (EUAEAFAE), Industrial Control Cabinets & Power Distribution (Panels, Switchgear for Automation) (IMAHAHAK)
Keywords
Where Factory Authorized Service is headquartered
LocationHeadquarters
- HQ city
- Santa Fe Springs
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Factory Authorized Service business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others
Revenue model
- Service and Maintenance: Recurring service contracts, preventive maintenance, and repair services for commercial cooling towers and HVAC equipment. Includes inspection services, scheduled maintenance, and emergency repairs.
- Parts Sales: Sale of OEM replacement parts for cooling towers and HVAC equipment including coils, fill media, fans, motors, gear drives, bearings, and water treatment components. Quick shipment from stock available.
- Installation and Commissioning: New equipment installation, start-up, shut-down services, and turnkey tower installation. Includes customer training for equipment operation.
- Rebuild and Retrofit: Rebuild and retrofit services for outdated or failing units, including mechanical, thermal, structural and energy upgrades to extend equipment life and improve efficiency.
- Replacement Units: Supply and installation of replacement cooling towers including EVAPCO REP towers designed specifically for replacement projects, minimizing total installed cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | One-time | Free Cooling Tower Inspection |
| Other | Pay-as-you-go | Service and Parts (Quote-based) |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Factory Authorized Service product offering
Product offeringCore offering
Factory Authorized Service is a commercial HVAC and cooling tower service company that provides OEM parts, preventive maintenance, repairs, rebuilds, retrofits, and replacements for cooling towers, chillers, pumps, boilers, VFDs, and rooftop units. Operating as a certified Mr. GoodTower® Service Center, FAS ships OEM parts and dispatches factory-trained technicians across California from offices in Los Angeles, San Diego, and Sacramento.
Product overview
Factory Authorized Service is a commercial HVAC and cooling tower service company providing a comprehensive portfolio of services and OEM parts. The core offering includes cooling tower parts and service (maintenance, repair, replacement, retrofit), water treatment solutions (EVAPCO Water Saver, Smart Shield, Pulse~Pure), and general HVAC equipment service (chillers, pumps, boilers, VFDs, rooftop units). The company operates as a Mr. GoodTower® Service Center and supplies parts for major brands including EVAPCO, Baltimore Aircoil (BAC), Marley, and Recold. Key product components include Evapjet nozzle systems, coils, fill media, fan components, gear drives, motors, and LAKOS filtration systems. Services range from preventive maintenance and inspections to full turnkey tower installation and healthcare facility water/air quality management.
Differentiator
Problem solved
Functional benefit
Products and services
- Cooling Tower Service and Parts Comprehensive cooling tower parts, maintenance, repair, rebuild, retrofit, installation, and turnkey services for commercial facilities. Serves facility operators across California with OEM parts for EVAPCO, BAC, Marley, and Recold brands.
- Commercial HVAC Equipment Service Service for cooling towers, chillers, pumps, boilers, VFDs, rooftop units, and more, performed by factory-trained and certified technicians for commercial customers across California.
- Rebuild and Retrofit Services Rebuild and repair services that upgrade outdated or failing cooling tower and HVAC units with advanced technology, including mechanical, thermal, structural, and energy upgrades to extend equipment life and improve efficiency.
- Replacement Services Cooling tower and HVAC equipment replacement services with high-efficiency units and advanced technology to increase efficiency and update equipment, including EVAPCO REP towers designed specifically for replacement projects.
- Installation, Start-up, and Shut-down Services Professional installation, start-up, and shut-down services for cooling tower and HVAC equipment, including customer training for equipment operation.
- Healthcare Water and Air Quality Management Water treatment and air quality management programs for healthcare facilities, including Legionella prevention and CDC-compliant water management programs to meet CMS mandates and infection prevention requirements.
- Free 40+ Point Cooling Tower Inspection Comprehensive inspection service covering operating levels, worn parts, noise and vibration, biological control, fan systems, VFDs, water distribution, and more, offered free to potential customers to identify service opportunities.
- Pulse~Pure Non-Chemical Water Treatment Non-chemical water treatment system using pulsed electric fields to control microbiological growth, scale, and corrosion through electroporation and agglomeration, replacing conventional chemical water treatment programs.
- Mr. GoodTower® Service Center Specialized service brand for cooling tower restoration and upgrade of all types of evaporative cooling equipment, backed by EVAPCO's thermal performance guarantees and quick-shipment parts capabilities.
Quantifiable outcome
- VFDs can reduce cooling tower operating costs by up to 30% compared to two-speed motor systems and up to 70% compared to single-speed motor systems
- +5 more outcomes
Companies that use Factory Authorized Service
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Factory Authorized Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Factory Authorized Service partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered primary and supporting.
- EVAPCOprimaryFAS is the first EVAPCO® rep in the United States, having worked with Evapco since the 1990s. They are a certified Mr. GoodTower® Service Center with direct access to EVAPCO parts, thermal performance guarantees, and factory support. EVAPCO is described as 'the #1 in the Industry in Providing Solutions for Replacement Projects.'
- ArmstrongsupportingBrand partner for commercial HVAC equipment and components.
- SmardtsupportingBrand partner for chiller technology.
- Thermal SolutionssupportingBrand partner for thermal management solutions.
- DanfosssupportingBrand partner for HVAC components and VFDs.
- Baltimore Aircoil (BAC)supportingFAS services BAC cooling towers and provides replacement parts including hot water boxes, fan assemblies, and structural components.
- MarleysupportingFAS services Marley cooling towers and provides replacement parts for Marley equipment.
- RecoldsupportingFAS services Recold cooling towers and equipment.
- LAKOSsupportingTower-Clean Systems by LAKOS for side-stream filtration to control solids accumulation in cooling towers, reducing manual cleaning and chemical usage.
- Alfa LavalsupportingBrand partner for heat transfer equipment.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Factory Authorized Service competitors and assessment
Company assessmentRegional players
- ACCO Engineered Systems: California-based commercial HVAC, plumbing, and building-controls contractor serving commercial, healthcare, and industrial customers. Comparable in geography, vertical mix, and project/service delivery model to FAS.
- Pan-Pacific Mechanical: California-based commercial HVAC, plumbing, and service contractor with strong healthcare and education focus. Directly comparable in California commercial service coverage and customer verticals to FAS.
- Murray Company: California-based commercial mechanical contractor specializing in HVAC, plumbing, and process piping for healthcare, education, and commercial buildings. Overlaps with FAS in California enterprise cooling service work.
Broad incumbents
- EVAPCO: Global cooling tower manufacturer and FAS's primary OEM partner. EVAPCO's broader service network and Mr. GoodTower® program overlap directly with FAS's service offering, especially as EVAPCO expands its own direct-service reach.
- ABM Industries: Large facilities-services platform offering HVAC maintenance alongside janitorial, parking, and energy services. Bundles recurring HVAC service into facility-management contracts that overlap with FAS's preventive-maintenance book.
- EMCOR Group: National facilities services and commercial HVAC contractor with significant California presence. Competes for the same multi-site commercial and institutional service contracts that FAS pursues.
- Comfort Systems USA: National commercial HVAC mechanical contractor with West Coast operations. Competes with FAS in commercial service, retrofit, and installation work across healthcare, education, and industrial facilities.
Direct peers
- SPX Cooling Technologies (Marley): Manufacturer of cooling towers and evaporative heat rejection equipment under the Marley brand. FAS services Marley equipment and supplies Marley parts, making SPX Cooling a direct equipment-side peer.
- Baltimore Aircoil Company (BAC): Manufacturer of evaporative cooling equipment (cooling towers, closed-circuit coolers, ice thermal storage). FAS services and supplies parts for BAC cooling towers and is a partner, making BAC the closest direct peer on the equipment side of the relationship.
- Service Logic: National commercial HVAC, mechanical, and energy-services provider with West Coast operations. Directly competes with FAS for commercial cooling-service and energy-retrofit contracts in California.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Factory Authorized Service social profiles
Digital presenceFactory Authorized Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Factory Authorized Service leadership team
Management profileNumber of profiles
Profiles6 records
Factory Authorized Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Factory Authorized Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Factory Authorized Service
What does Factory Authorized Service do?
Factory Authorized Service is a commercial HVAC and cooling tower service company that provides OEM parts, preventive maintenance, repairs, rebuilds, retrofits, and replacements for cooling towers, chillers, pumps, boilers, VFDs, and rooftop units. Operating as a certified Mr. GoodTower® Service Center, FAS ships OEM parts and dispatches factory-trained technicians across California from offices in Los Angeles, San Diego, and Sacramento.
Is Factory Authorized Service a public or private company?
Factory Authorized Service is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Factory Authorized Service founded?
Factory Authorized Service was founded in 1990. It employs 11 to 50 people.
Where is Factory Authorized Service based?
Factory Authorized Service is headquartered in Santa Fe Springs, United States, in the North America region.
How does Factory Authorized Service make money?
Five revenue lines are on record. Service and Maintenance is the primary driver. The others are parts Sales, installation and Commissioning, rebuild and Retrofit and replacement Units.
Who are Factory Authorized Service's main competitors?
Regional players on record are ACCO Engineered Systems, Pan-Pacific Mechanical and Murray Company. Broad incumbents are EVAPCO, ABM Industries, EMCOR Group and Comfort Systems USA. Direct peers are SPX Cooling Technologies (Marley), Baltimore Aircoil Company (BAC) and Service Logic.
Does Factory Authorized Service have an API?
No public API is recorded for Factory Authorized Service.
What industry is Factory Authorized Service in?
Factory Authorized Service's product category is Commercial HVAC and Cooling Tower Services. Its primary akta.pro industry code is HSAOAHAJ, Commercial HVAC Maintenance Agreements & PM Programs, with a secondary code of EUAEAFAE, HVAC & Industrial Ventilation (Chillers, AHUs, Exhaust, Filtration). Its NAICS code is 33341 and its SIC code is 3580.