Factory Authorized Service

What Factory Authorized Service does

Factory Authorized Service, Inc. is a California-based commercial HVAC and cooling tower service company founded in the 1990s and headquartered in Santa Fe Springs, with regional offices in San Diego and Sacramento. The company is the first EVAPCO representative in the United States and operates as a certified Mr. GoodTower® Service Center, holding direct access to OEM thermal performance guarantees and replacement parts for EVAPCO equipment. Its core offering spans preventive maintenance, repair, rebuild, retrofit, turnkey installation, and OEM parts supply for cooling towers, chillers, pumps, boilers, VFDs, and rooftop units, with multi-brand coverage of EVAPCO, Baltimore Aircoil (BAC), Marley, and Recold. Service is delivered by factory-trained technicians through an enterprise field-sales motion across the state of California.

The company monetizes through a mix of recurring service contracts, project-based installation and retrofit work, OEM parts sales, and advanced water treatment solutions including Pulse~Pure non-chemical treatment, EVAPCO Water Saver capacitive deionization, and EVAPCO Smart Shield controlled-release chemistry. Customers include hospitals and teaching medical centers (Arrowhead Regional Medical Center, Hoag Hospital), higher education campuses (East Los Angeles College, CSU Channel Islands), hotels (The Westin Los Angeles Airport), and large industrial facilities (American Honda Motor). Marketing channels include a free 40+ point cooling tower inspection as the primary lead-generation tool, an educational blog ("Commercial HVAC Today"), published case studies, and organic social presence on LinkedIn, Facebook, and Twitter.

FAS is a privately held, founder-owned California corporation with 11-50 employees, no disclosed funding, no parent company, and no subsidiaries. The business is led by CEO/Owner Blair Boyce with Operations Manager Omar Castaneda and a small team of sales engineers and service technicians. Strategic positioning centers on premium specialty service rather than scale: deep OEM authorization, multi-decade technician tenure, and a narrow California-only geographic footprint, with no publicly disclosed revenue, no institutional investors, and no identified M&A or capital-raise activity.

Name

Factory Authorized Service

Legal name

Factory Authorized Service, INC.

Website

https://faservice.net

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Factory Authorized Service is a California-based commercial HVAC and cooling tower service company that provides OEM parts, maintenance, repair, retrofit, and water treatment for enterprise customers across healthcare, education, hospitality, and industrial sectors.

Ownership category

akta.pro rank

Product category

Commercial HVAC and Cooling Tower Services

NAICS

Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing (33341)

SIC

Refrigeration & Service Industry Machinery (3580), Industrial & Commercial Fans & Blowers & Air Purifing Equip (3564)

akta.pro primary industry

Commercial HVAC Maintenance Agreements & PM Programs (HSAOAHAJ)

akta.pro secondary industries

HVAC & Industrial Ventilation (Chillers, AHUs, Exhaust, Filtration) (EUAEAFAE), Industrial Control Cabinets & Power Distribution (Panels, Switchgear for Automation) (IMAHAHAK)

Keywords

• Commercial HVAC service
• Cooling tower maintenance
• Water treatment solutions
• HVAC parts supply
• Cooling tower retrofit

Headquarters

HQ city

Santa Fe Springs

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. Service and Maintenance: Recurring service contracts, preventive maintenance, and repair services for commercial cooling towers and HVAC equipment. Includes inspection services, scheduled maintenance, and emergency repairs.
2. Parts Sales: Sale of OEM replacement parts for cooling towers and HVAC equipment including coils, fill media, fans, motors, gear drives, bearings, and water treatment components. Quick shipment from stock available.
3. Installation and Commissioning: New equipment installation, start-up, shut-down services, and turnkey tower installation. Includes customer training for equipment operation.
4. Rebuild and Retrofit: Rebuild and retrofit services for outdated or failing units, including mechanical, thermal, structural and energy upgrades to extend equipment life and improve efficiency.
5. Replacement Units: Supply and installation of replacement cooling towers including EVAPCO REP towers designed specifically for replacement projects, minimizing total installed cost.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Factory Authorized Service is a commercial HVAC and cooling tower service company that provides OEM parts, preventive maintenance, repairs, rebuilds, retrofits, and replacements for cooling towers, chillers, pumps, boilers, VFDs, and rooftop units. Operating as a certified Mr. GoodTower® Service Center, FAS ships OEM parts and dispatches factory-trained technicians across California from offices in Los Angeles, San Diego, and Sacramento.

Product overview

Factory Authorized Service is a commercial HVAC and cooling tower service company providing a comprehensive portfolio of services and OEM parts. The core offering includes cooling tower parts and service (maintenance, repair, replacement, retrofit), water treatment solutions (EVAPCO Water Saver, Smart Shield, Pulse~Pure), and general HVAC equipment service (chillers, pumps, boilers, VFDs, rooftop units). The company operates as a Mr. GoodTower® Service Center and supplies parts for major brands including EVAPCO, Baltimore Aircoil (BAC), Marley, and Recold. Key product components include Evapjet nozzle systems, coils, fill media, fan components, gear drives, motors, and LAKOS filtration systems. Services range from preventive maintenance and inspections to full turnkey tower installation and healthcare facility water/air quality management.

Differentiator

Problem solved

Functional benefit

Products and services

• Cooling Tower Service and Parts Comprehensive cooling tower parts, maintenance, repair, rebuild, retrofit, installation, and turnkey services for commercial facilities. Serves facility operators across California with OEM parts for EVAPCO, BAC, Marley, and Recold brands.
• Commercial HVAC Equipment Service Service for cooling towers, chillers, pumps, boilers, VFDs, rooftop units, and more, performed by factory-trained and certified technicians for commercial customers across California.
• Rebuild and Retrofit Services Rebuild and repair services that upgrade outdated or failing cooling tower and HVAC units with advanced technology, including mechanical, thermal, structural, and energy upgrades to extend equipment life and improve efficiency.
• Replacement Services Cooling tower and HVAC equipment replacement services with high-efficiency units and advanced technology to increase efficiency and update equipment, including EVAPCO REP towers designed specifically for replacement projects.
• Installation, Start-up, and Shut-down Services Professional installation, start-up, and shut-down services for cooling tower and HVAC equipment, including customer training for equipment operation.
• Healthcare Water and Air Quality Management Water treatment and air quality management programs for healthcare facilities, including Legionella prevention and CDC-compliant water management programs to meet CMS mandates and infection prevention requirements.
• Free 40+ Point Cooling Tower Inspection Comprehensive inspection service covering operating levels, worn parts, noise and vibration, biological control, fan systems, VFDs, water distribution, and more, offered free to potential customers to identify service opportunities.
• Pulse~Pure Non-Chemical Water Treatment Non-chemical water treatment system using pulsed electric fields to control microbiological growth, scale, and corrosion through electroporation and agglomeration, replacing conventional chemical water treatment programs.
• Mr. GoodTower® Service Center Specialized service brand for cooling tower restoration and upgrade of all types of evaporative cooling equipment, backed by EVAPCO's thermal performance guarantees and quick-shipment parts capabilities.

Quantifiable outcome

• VFDs can reduce cooling tower operating costs by up to 30% compared to two-speed motor systems and up to 70% compared to single-speed motor systems
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered primary and supporting.

• EVAPCOprimaryTechnology or Integration · 1 January 1990FAS is the first EVAPCO® rep in the United States, having worked with Evapco since the 1990s. They are a certified Mr. GoodTower® Service Center with direct access to EVAPCO parts, thermal performance guarantees, and factory support. EVAPCO is described as 'the #1 in the Industry in Providing Solutions for Replacement Projects.'
• ArmstrongsupportingTechnology or IntegrationBrand partner for commercial HVAC equipment and components.
• SmardtsupportingTechnology or IntegrationBrand partner for chiller technology.
• Thermal SolutionssupportingTechnology or IntegrationBrand partner for thermal management solutions.
• DanfosssupportingTechnology or IntegrationBrand partner for HVAC components and VFDs.
• Baltimore Aircoil (BAC)supportingTechnology or IntegrationFAS services BAC cooling towers and provides replacement parts including hot water boxes, fan assemblies, and structural components.
• MarleysupportingTechnology or IntegrationFAS services Marley cooling towers and provides replacement parts for Marley equipment.
• RecoldsupportingTechnology or IntegrationFAS services Recold cooling towers and equipment.
• LAKOSsupportingTechnology or IntegrationTower-Clean Systems by LAKOS for side-stream filtration to control solids accumulation in cooling towers, reducing manual cleaning and chemical usage.
• Alfa LavalsupportingTechnology or IntegrationBrand partner for heat transfer equipment.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• ACCO Engineered Systems: California-based commercial HVAC, plumbing, and building-controls contractor serving commercial, healthcare, and industrial customers. Comparable in geography, vertical mix, and project/service delivery model to FAS.
• Pan-Pacific Mechanical: California-based commercial HVAC, plumbing, and service contractor with strong healthcare and education focus. Directly comparable in California commercial service coverage and customer verticals to FAS.
• Murray Company: California-based commercial mechanical contractor specializing in HVAC, plumbing, and process piping for healthcare, education, and commercial buildings. Overlaps with FAS in California enterprise cooling service work.

Broad incumbents

• EVAPCO: Global cooling tower manufacturer and FAS's primary OEM partner. EVAPCO's broader service network and Mr. GoodTower® program overlap directly with FAS's service offering, especially as EVAPCO expands its own direct-service reach.
• ABM Industries: Large facilities-services platform offering HVAC maintenance alongside janitorial, parking, and energy services. Bundles recurring HVAC service into facility-management contracts that overlap with FAS's preventive-maintenance book.
• EMCOR Group: National facilities services and commercial HVAC contractor with significant California presence. Competes for the same multi-site commercial and institutional service contracts that FAS pursues.
• Comfort Systems USA: National commercial HVAC mechanical contractor with West Coast operations. Competes with FAS in commercial service, retrofit, and installation work across healthcare, education, and industrial facilities.

Direct peers

• SPX Cooling Technologies (Marley): Manufacturer of cooling towers and evaporative heat rejection equipment under the Marley brand. FAS services Marley equipment and supplies Marley parts, making SPX Cooling a direct equipment-side peer.
• Baltimore Aircoil Company (BAC): Manufacturer of evaporative cooling equipment (cooling towers, closed-circuit coolers, ice thermal storage). FAS services and supplies parts for BAC cooling towers and is a partner, making BAC the closest direct peer on the equipment side of the relationship.
• Service Logic: National commercial HVAC, mechanical, and energy-services provider with West Coast operations. Directly competes with FAS for commercial cooling-service and energy-retrofit contracts in California.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/FAServiceInc
• Facebookfacebook.com/FactoryAuthorizedService
• LinkedInlinkedin.com/company/factory-authorized-service-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Factory Authorized Service