St.Elizabeth Hospice

What St.Elizabeth Hospice does

St Elizabeth Hospice is an independent registered charity (No. 289154) and company limited by guarantee, founded in 1989 and headquartered at 565 Foxhall Road, Ipswich. It delivers specialist palliative and end-of-life care across East & Mid-Suffolk and Great Yarmouth & Waveney, serving approximately 5,000-6,000 patients and families per year. Core services include the 18-bed Ipswich Inpatient Unit (three bays plus six single side rooms), 6 palliative care beds at Minsmere Ward in Beccles Hospital, a 24/7 specialist telephone and video advice line (OneCall — the first of its kind in East Anglia), Care at Home teams (doctors, clinical nurse specialists, physiotherapists, occupational therapists, healthcare assistants), outpatient services, therapies, emotional and spiritual support, and bereavement services via the LivingGrief programme (including Walk On walking groups and the 565 children's service). Specialised offerings include the Zest young adult service for ages 14+ with progressive illness, delivered with East Anglia's Children's Hospices, and the Hospice Education training division for healthcare professionals. The CQC-rated 'Outstanding' hospice delivers roughly 70% of its clinical care in patients' homes or community settings rather than in the inpatient building.

The underlying technology stack is purposeful rather than novel. It comprises the OneCall helpline, the Attend Anywhere NHS video consultation platform, SignVideo for BSL interpretation, a Recite Me accessibility toolbar, and a Palliative Virtual Ward model that coordinates multi-disciplinary community care. A network of 20+ charity shops, an online shop, the Moments Coffee Shop, and the Local Hospice Lottery provide diversified retail and fundraising revenue, alongside donations, legacies, corporate partnerships, and annual community events (Midnight Walk, Suffolk Dog Day, Wing Walk, Skydive).

The business model is a hybrid non-profit combining NHS/ICB healthcare commissioning, charitable donations and legacies, charity retail, a weekly lottery, professional training fees (£60-£102 per course), and corporate partnerships. Core hospice services are provided free to patients. Revenue is geographically anchored in two regional catchments, with a 2023 merger adding East Coast Hospice and a planned new community hospice at Gorleston (planning approved 2025, up to 16 beds) underwritten partly by the Louise Hamilton Trust and designed by LSI Architects. Key operational partners include East Coast Community Healthcare (since 2019, Great Yarmouth & Waveney), East Anglia's Children's Hospices (since 2015), and James Paget University Hospital. Leadership is headed by Chief Executive Judi Newman, with Hanna McDowell as Associate Director of Care Operations driving the Gorleston development.

Name

St.Elizabeth Hospice

Legal name

St Elizabeth Hospice

Website

https://stelizabethhospice.org.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

St Elizabeth Hospice is a registered UK charity (founded 1989, Ipswich) delivering specialist palliative and end-of-life care across East Suffolk and Great Yarmouth & Waveney. It operates an 18-bed inpatient unit, 24/7 OneCall advice line, home-based community care, Zest young adult service, bereavement support, training, and 20+ charity shops.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Routine In-Home Hospice Care (HSABAFAA), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Palliative care services
• Hospice care
• End-of-life care
• Bereavement support
• Community healthcare

Headquarters

HQ city

Ipswich

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Donations and Fundraising: Voluntary donations from individuals, corporate donors, and community fundraisers. Includes one-off donations, regular giving, memorial donations, and legacy gifts.
2. Charity Retail: Revenue from network of charity shops selling donated goods, including dedicated Zest shop for young adult services.
3. Local Hospice Lottery: Weekly lottery program generating regular income for hospice operations.
4. Training Course Fees: Fees charged for professional healthcare training courses ranging from £60-102 per course.
5. NHS/Healthcare Partnerships: Partnership arrangements with NHS trusts and healthcare organizations for specialist palliative care services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

St Elizabeth Hospice is a registered charity that delivers specialist palliative and end-of-life care to adults (and some services to young adults aged 14+) with progressive, life-limiting illnesses across East Suffolk and Great Yarmouth & Waveney. Core services include 24/7 telephone advice (OneCall), home-based clinical care, an 18-bed inpatient unit, outpatient therapies, emotional and spiritual support, bereavement services (LivingGrief), and the Zest young adult program, supplemented by charity retail, lottery, and professional training.

Product overview

St Elizabeth Hospice is a charitable hospice providing an integrated portfolio of palliative and end-of-life care services across East Suffolk, Great Yarmouth, and Waveney. The core offering centers on OneCall (24/7 telephone advice line), inpatient and home-based clinical care, therapies, and emotional/spiritual support. Specialized services include Zest (young adult care for ages 14+), LivingGrief (bereavement support including counselling, Walk On groups, and 565 children's service), and Hospice Education (professional training). The hospice operates retail outlets (shops and Moments Coffee Shop), an online shop, and manages fundraising through donations, lottery, and events. A new Gorleston Community Hospice facility is in development to expand Great Yarmouth & Waveney services.

Differentiator

Problem solved

Functional benefit

Brands

• Zest: Young adult care service supporting young adults aged 14 and above with progressive and incurable illnesses
• LivingGrief
• OneCall

Products and services

• OneCall 24/7 Advice Line A specialist 24/7 telephone helpline providing palliative care advice and guidance to patients, families, carers, and healthcare professionals across Ipswich, East Suffolk, Great Yarmouth and Waveney. It can arrange urgent visits and coordinate with other healthcare professionals, and is complemented by video consultations via Attend Anywhere and SignVideo BSL interpretation.
• Care at Home (Palliative Virtual Ward) Home-based clinical care delivered by doctors, clinical nurse specialists, therapists, registered nurses and community healthcare assistants. Approximately 70% of the hospice's clinical care is provided through this service in patients' homes or care homes across Ipswich, East & Mid-Suffolk, Great Yarmouth and Waveney.
• Inpatient Unit (IPU) An 18-bed short-stay inpatient unit at the Ipswich hospice on Foxhall Road for patients requiring complex symptom management, comprising three bays with four beds each and six single side rooms.
• Outpatients Outpatient appointments for patients able to travel to the hospice site, providing one-to-one and group sessions with nurses, physiotherapists, occupational therapists, emotional wellbeing professionals, and doctors, plus wellbeing services such as hairdressing.
• Therapies (Physiotherapy and Occupational Therapy) Physiotherapy and occupational therapy services delivered in patients' own homes, at the Inpatient Unit, or as outpatients, including exercise sessions, pain management, breathlessness support, and mobility assistance.
• Emotional & Spiritual Support (LivingGrief Bereavement) Emotional and spiritual support for patients and families facing illness, bereavement, and staff welfare, including one-to-one counselling, family group work, art or music therapy, and the LivingGrief bereavement service with counselling, group sessions, Walk On walking groups, and the 565 Service for children.
• St Elizabeth East Coast Hospice Specialist palliative care services delivered in the Great Yarmouth & Waveney area in partnership with East Coast Community Healthcare (ECCH), including 6 palliative care beds at Beccles Hospital and community-based care.
• Community Care Units Day appointments for patients with complex needs and symptom control where multiple professionals see patients in one location on the same day, with locations at Beccles Hospital (Mondays) and Martham Medical Centre (Thursdays).
• Zest Young Adult Care Specialist care service for young adults aged 14 and above with progressive and incurable illnesses, including Zest X-Change social groups, Zest Days, Family Drop-In sessions, and nurse-led Short Breaks weekends for those aged 18+.
• Charity Retail (Online Shop and Network of Shops) E-commerce platform and physical network of 20+ charity shops across Suffolk selling donated and new items, including a specialty Zest shop featuring second-hand designer clothing, with all proceeds supporting hospice services.
• Moments Coffee Shop Coffee shop operated by the hospice at the Ipswich hospice site, providing refreshments to visitors and supporters with all proceeds supporting hospice care.
• Hospice Education (Training & Masterclasses) Specialist training and education centre for end-of-life and palliative care, offering courses for healthcare professionals, social care professionals, and hospice staff, including the Palliative Care Masterclass series, communication skills training, and end-of-life care foundations at £60–£102 per course, with some courses free for eligible professionals.
• Local Hospice Lottery Lottery program allowing supporters to play for weekly prizes while raising funds for the hospice, administered in partnership with Local Hospice Lottery.

Quantifiable outcome

• 5,000-6,000 patients and families supported annually across service areas
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Six partnerships are on record, tiered minor and core.

• LSI ArchitectsminorOthers · 1 January 2025Norwich-based architecture firm engaged to design the new community hospice facility in Gorleston.
• North East Essex Working GroupminorStrategic or Co-development Partner · 1 January 2025Funding provider for Hospice Education Podcasts available to staff across North East Essex region.
• East Coast HospicecoreStrategic or Co-development Partner · 1 January 2023East Coast Hospice merged with St Elizabeth Hospice in 2023, combining resources for Great Yarmouth & Waveney palliative care services. East Coast Hospice site being developed for new community hospice.
• East Coast Community Healthcare (ECCH)coreStrategic or Co-development Partner · 1 January 2019Partnership since 2019 delivering specialist palliative care services in Great Yarmouth & Waveney area. Includes 6 palliative care beds at Beccles Hospital and community nursing services. Referrals processed through ECCH website.
• James Paget University HospitalcoreStrategic or Co-development Partner · 1 January 2019Hospice medical team provides specialist palliative care support at James Paget University Hospital as part of the Great Yarmouth & Waveney service provision.
• East Anglia's Children's Hospices (EACH)coreStrategic or Co-development Partner · 1 January 2015Partnership since 2015 for Zest young adult service, ensuring smooth transition from children's hospice services to adult care. Co-staffing of Zest X-Change and Family Drop-In sessions.

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/StElizabethHospice
• Facebookfacebook.com/Stelizabethhospice
• LinkedInlinkedin.com/company/st-elizabeth-hospice
• Instagraminstagram.com/stelizabethhospice
• Xx.com/StElizabethHosp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St.Elizabeth Hospice