Emergency Medical Care

What Emergency Medical Care does

Emergency Medical Care Inc. (EMC) is a privately held Canadian company, founded in 1997 and headquartered in Dartmouth, Nova Scotia, that operates the full continuum of pre-hospital emergency medical services for the province of Nova Scotia under a long-term performance-based contract with the provincial government's Emergency Health Services (EHS) division. EMC runs the EHS ground ambulance system across Nova Scotia with a fleet of 180+ vehicles, the EHS LifeFlight air medical transport program (rotor wing, fixed wing, and critical care ground) accredited by CAMTS, and the Medical Communications Centre that handles all 911 emergency and non-emergency medical dispatch province-wide, IAED-accredited since 2002.

The company's service portfolio also includes TeleHealth (the 811 nurse triage line and Tobacco Free Nova Scotia program), the EHS AED Registry linking defibrillators, volunteer responders, and cardiac arrest patients, the Medical First Response Program coordinating volunteer first responders, a Special Patient Program for complex-case patients, and the EPSO (Emergency Preparedness and Special Operations) capability. In 2016, EMC assumed management of TeleHealth from McKesson Canada, extending 811 services into Prince Edward Island and creating a second provincial government client. The company is a wholly owned subsidiary of Medavie Health Services (part of the Medavie Blue Cross group) and was formerly known as Medavie EMS Inc.

EMC employs 1,600+ staff including paramedics, critical care nurses, respiratory therapists, medical communication officers, and support personnel. Revenue is derived entirely from managed-services contracts with two provincial governments (Nova Scotia Department of Health and Wellness for EHS operations, PEI Department of Health and Wellness for 811 TeleHealth) and is not publicly disclosed. EMC is the first organization in Canada to achieve CAAS accreditation (2004, continuously renewed) and was the first telehealth organization to receive Accreditation with Exemplary Standing from Accreditation Canada. The business model is best characterized as a contracted public-utility operator: revenue and growth are tied to provincial contract scope, performance-based renewal cycles, and incremental expansion of TeleHealth and integrated-care services within the existing mandate rather than commercial market sales.

Name

Emergency Medical Care

Legal name

Emergency Medical Care Inc.

Website

https://emci.ca

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Emergency Medical Care Inc. operates Nova Scotia's ground ambulance, air medical (LifeFlight), 911 medical communications, and TeleHealth (811) services under a long-term performance-based contract with the provincial government, employing 1,600+ staff and serving as a wholly owned subsidiary of Medavie Health Services.

Ownership category

akta.pro rank

Headquarters

HQ city

Dartmouth

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Healthcare Services Contract: EMC operates under a long-term performance-based contract with the Nova Scotia government's Emergency Health Services (EHS) division and Department of Health and Wellness. Revenue is derived from managing ground ambulance, air medical transport, medical communications, and TeleHealth operations. Success is measured on clinical care, response time reliability, and financial efficiencies.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Emergency Medical Care Inc. (EMC) manages and operates Nova Scotia's province-wide Emergency Health Services (EHS) system under a long-term performance-based contract with the provincial government. Its core offering covers ground ambulance response, EHS LifeFlight air medical transport (rotor and fixed wing), the Medical Communications Centre handling 911 dispatch and hospital transfers, and TeleHealth 811 non-emergency nurse triage lines for Nova Scotia and Prince Edward Island. The company also runs the EHS AED Registry, Medical First Response Program, Special Patient Program and System Support (fleet and physical resources) as integrated components of the public pre-hospital care system.

Differentiator

Problem solved

Functional benefit

Brands

• EHS LifeFlight: Critical care air medical transport program providing rotor wing, fixed wing or ground ambulance transport. Operating in Nova Scotia since 1996.
• 811 Telecare
• Tobacco Free Nova Scotia
• EHS AED Registry
• Medical First Response Program
• Special Patient Program

Products and services

• Ground Ambulance Services 24/7 province-wide ground ambulance response and patient transport across Nova Scotia, including emergency response, hospital transfers and special operations, delivered under contract with the Nova Scotia Department of Health and Wellness EHS division using 180+ vehicles and dedicated fleet centres.
• EHS LifeFlight Air Medical Transport Critical care transport via rotor wing, fixed wing or ground ambulance, accredited by the Commission on Accreditation of Medical Transport Services (CAMTS) and staffed by Critical Care Paramedics, Critical Care Nurses and Registered Respiratory Therapists.
• Medical Communications Centre (MCC) Centralized communications centre in Burnside Industrial Park handling all emergency (911) and non-emergency (hospital transfers) medical calls across Nova Scotia and coordinating dispatch of paramedics and medical first responders.
• TeleHealth 811 Nurse Line 24/7 telephone service connecting residents of Nova Scotia and Prince Edward Island with registered nurses for non-emergency health concerns, plus tobacco cessation support through Tobacco Free Nova Scotia. First telehealth organization to receive Accreditation with Exemplary Standing from Accreditation Canada.
• EHS AED Registry Provincial registry linking automated external defibrillators, AED responders and sudden cardiac arrest patients across Nova Scotia; integrated with the Medical Communications Centre to dispatch volunteer responders and send AED maintenance and expiry notifications to inspectors.
• Medical First Response Program Province-wide program that enhances pre-hospital patient care by coordinating medical first responders across Nova Scotia in support of paramedic response.
• Special Patient Program Specialized response program for patients with complex medical conditions requiring customized protocols and coordinated pre-hospital care across Nova Scotia.
• System Support (Fleet and Physical Resources) Fleet management and physical resource support for EMC's 180+ vehicle ambulance fleet across Nova Scotia, including dedicated fleet centres for on-site repairs and routine maintenance.
• EPSO (Emergency Protective Services / Special Operations) Emergency Protective Services / Special Operations program supporting disaster response, special patient programs and specialized emergency operations across Nova Scotia.

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Friends UnitedminorStrategic or Co-development Partner · 1 August 2022Partnership between EHS Operations and Friends United to showcase Indigenous artwork at select paramedic stations across Nova Scotia. Friends United, based in Cleveland, Richmond County, will donate up to 60 pieces of artwork from Mi'kmaw artists including Loretta Gould and Mandy Julian. First pieces unveiled at Eastern Regional office/paramedic station in Sydney on National Indigenous Peoples Day.
• City of Markham Fire and Emergency ServicesminorStrategic or Co-development Partner · 1 August 2022Markham Fire donated 13 automated external defibrillators (AEDs) they were replacing to benefit residents of Victoria County in Cape Breton. Connection made through EHS Operations paramedic Lyle Donovan who serves as Fire Services Coordinator for Municipality of Victoria County. AEDs placed in businesses across Victoria County and added to EHS AED Registry.
• Heart and Stroke FoundationcoreStrategic or Co-development PartnerPrimary sponsorship partnership for RESTART a Heart, RESTART a Life program. Part of EMC's four sponsorship pillars including Injury and Trauma Prevention, Cardiac Health and Safety, Future Generation Paramedics, and Medavie Health Foundation.
• Provincial Protect Your Noggin (Helmets for Wheeled Activities)coreStrategic or Co-development PartnerPrimary sponsorship partnership for helmet safety program for wheeled activities. Part of EMC's injury prevention sponsorship strategy.
• Medavie Health ServicescoreOthersMedavie Health Services (formerly Medavie EMS Inc.) is the parent company of Emergency Medical Care Inc. EMC is a wholly owned direct subsidiary operating within the Medavie Blue Cross Group of Companies. Medavie Health Services manages subsidiary companies in pre-hospital EMS, mobile integrated health, telehealth, public safety delivery, and clinical training.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Customer concentration

• Xtwitter.com/EHS_NS
• Facebookfacebook.com/EHSNS
• LinkedInlinkedin.com/company/emergency-medical-care-inc-/mycompany
• Instagraminstagram.com/ehsnovascotia

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Medical Care