Mac Service

What Mac Service does

Mac Service.de GmbH is a privately held German IT services company founded in 2011 and headquartered in Oberbiberg/Oberhaching near Munich. The company originated as an Apple repair workshop and has evolved into a brand-agnostic on-site IT full-service provider serving both private households and business customers across Germany, Austria (Kitzbühel), and Spain (Mallorca). Its portfolio spans video surveillance (HD camera systems with remote access via iPhone/iPad), central music storage (1 TB to 80 TB), Office for Mac and Office 365 solutions, network cabling and infrastructure, centralized backup systems (1 TB to 72 TB), WLAN technology (up to 1,300 Mbps with hotel voucher systems), and Cisco-based security including firewalls, VPN, and site-to-site networking. The company operates across multiple vendor platforms including Apple, Cisco, Synology, Ubiquiti, Mobotix, Konica, Snom, ABUS, and AXIS.

The business model combines four revenue streams: one-time IT equipment sales, recurring IT equipment leasing through a partnership with a leading German leasing company, managed on-site services delivered cyclically or on-demand, and professional IT planning and consulting. The go-to-market is sales-led and highly consultative, relying on initial non-binding meetings to assess mutual fit before engagement, with on-site service delivery as the core distribution model. Customers span private residences (SMB/consumer), professional services firms, engineering offices, real estate developers, medical practices, and hospitality properties. Marketing is relationship-driven via word-of-mouth, a single phone hotline, and a content website, with no disclosed digital advertising or paid acquisition channels.

Mac Service extends its offering into smart-home and building intelligence through the IQ-Concept sub-brand (launched 2018) and partners with a planning company for electrical and IT infrastructure in Bichl. The company is bootstrapped with no external investors, parent company, or disclosed leadership team. It operates as a German GmbH with no subsidiaries, no funding rounds, no M&A activity, and no publicly disclosed revenue, headcount, or AI/ML capabilities.

Name

Mac Service

Legal name

Mac Service.de GmbH

Website

https://mac-service.de

Company type

Private

Founded year

2011

Operating status

Operating

Short description

Mac Service.de GmbH is a German on-site IT services provider founded in 2011, serving private households and business customers with video surveillance, networking, backup, WLAN, and Cisco security solutions across Germany, Austria, and Spain.

Ownership category

akta.pro rank

Product category

IT Services / Managed IT Infrastructure

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Rental & Leasing (7377), Communications Services, Nec (4899)

akta.pro primary industry

Endpoint Support & Device Lifecycle Services (IMACD) (BPAEAJAF)

akta.pro secondary industries

Moves/Adds/Changes (MAC) Execution (BPABAFAD), SDN & Controller-Based Management (Campus/DC Fabrics) (HDAFAMAD), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• On-site IT services
• Network infrastructure
• Apple IT support
• Video surveillance systems
• Backup and WLAN solutions

Headquarters

HQ city

Oberbiberg

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Equipment Leasing: Tailored leasing solutions developed in partnership with leading German leasing companies. Equipment leasing for IT products with transparent, needs-based offerings.
2. IT Equipment Sales: Direct purchase of IT products with honest consultation ensuring customers purchase only what they need.
3. On-Site Service and Maintenance: On-site IT support and maintenance for both private and business customers. Services include planning, installation, maintenance of all IT systems. Provided cyclically or on-demand.
4. IT Planning and Consulting: IT infrastructure planning, analysis of existing setups, and development of concepts for future IT structures. Includes network cabling and documentation services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Mac Service is a German on-site IT services provider offering video surveillance, network cabling, Cisco firewall/VPN security, WLAN deployment, centralized backup, central music storage, and Office for Mac/365 solutions to both private and business customers. The company combines IT and electrical expertise and operates an in-house Apple repair workshop to deliver integrated on-premise deployments across Germany, Austria, and Spain.

Product overview

Mac Service is a full-service IT provider offering a portfolio of on-site services spanning equipment leasing and sales, video surveillance, central music storage, Office solutions, network cabling, backup systems, WiFi technology, and security infrastructure. The company specializes in Apple products while supporting a multi-vendor environment including Cisco, Synology, Ubiquiti, and others. The IQ-Concept partnership extends their offering into smart-home and building intelligence. The portfolio is unified by an on-site service model delivering personalized IT support to both private and business customers across Germany.

Differentiator

Problem solved

Functional benefit

Brands

• IQ-Concept: Smart-Home, professional building intelligence, and building security services.

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• IQ-ConceptcoreStrategic or Co-development PartnerMac Service extends services beyond IT to smart-home, professional building intelligence, and building security through the IQ-Concept brand (iq-concept.eu). This partnership allows offering of integrated building technology solutions combining electrical and IT systems.
• Leading German Leasing CompanycoreChannel Partner/ Reseller/ DistributorPartnership with one of Germany's leading leasing companies for providing IT equipment leasing solutions. Collaborative approach to create customized leasing offers for customers.
• Planungsgesellschaft für Elektro & IT Infrastruktur (Bichl)coreStrategic or Co-development PartnerNetwork partner planning company for electrical and IT infrastructure based in Bichl. Part of the service network providing comprehensive building technology services.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mac-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mac Service