What Milligan Partners does

Milligan Partners is a Dallas-headquartered, family-owned professional services firm founded in 2012 by Matt and Tyler Milligan that specializes exclusively in tolling and mobility advisory. The company delivers six core service lines—Strategy, Technology, Operations, Market Analysis, Staff Augmentation, and Research—addressing system modernization, technology deployment, operational optimization, regulatory adaptation, and customer experience for public toll agencies, private toll operators, system vendors, and engineering firms. Its technical practice spans end-to-end multi-lane free-flow tolling modernization, back-office system validation (FAT/UAT/SAT), human-centered design for customer experience, and an emerging AI-powered KPI monitoring capability positioned to reduce audit times by more than 75%.

The firm generates revenue through project-based, quote-driven consulting engagements delivered via direct enterprise sales, with managing partners personally leading each client team. Distribution is intentionally narrow—no resellers, marketplaces, or self-serve channels—relying on industry presence (IBTTA), referrals, and long-term advisor relationships. Customer evidence includes multi-year engagements with the Texas Department of Transportation (TxDOT), Harris County Toll Road Authority (HCTRA), North Texas Tollway Authority (NTTA), Metro Pacific Toll Corporation (MPTC, Philippines), and Navient Corporation (Puerto Rico AutoExpreso), among 40+ active clients.

Milligan operates from offices in Dallas, Houston, New York, Lisbon, and Manila, with 20+ employees across four continents serving clients in 7 countries. The firm is privately held with no institutional investment, underwent a brand refresh in 2024, and officially rebranded from 'Milligan Partners' to 'Milligan' in March 2025 to mark its evolution from a specialized consultancy into a global tolling and mobility advisor.

Name

Milligan Partners

Legal name

Milligan

Website

https://milligan.co

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Milligan is a Dallas-headquartered, family-owned consulting firm founded in 2012 that advises tolling agencies and operators on strategy, technology, operations, and modernization across the U.S., Europe, and Asia-Pacific.

Ownership category

akta.pro rank

Product category

Tolling and Mobility Consulting Services

NAICS

Management Consulting Services (54161), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Supply Chain & Procurement Consulting (BPAHACAC)

Keywords

• Tolling advisory services
• Transportation consulting
• Mobility strategy
• Back-office system testing
• Toll operations consulting

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Professional Consulting Services: Project-based consulting engagements for tolling strategy, technology implementation, operations optimization, market analysis, and research services

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Milligan Partners is a consulting and advisory firm that delivers strategy, technology, operations, market analysis, staff augmentation, and research services exclusively to the tolling and mobility industry. Engagements are scoped around client-specific needs such as toll system modernization, back-office system overhaul, RFP and vendor evaluation, multi-lane free-flow transitions, and independent validation and testing. Service delivery is led by managing partners using hand-picked project teams of former toll operations managers, technical project managers, QA managers, and research directors.

Product overview

Milligan Partners operates as a consulting and advisory firm specializing in tolling and mobility services. The company offers six core service offerings: Strategy, Technology, Operations, Market Analysis, Staff Augmentation, and Research. These services are delivered through hand-picked project teams tailored to client needs. Founded in 2012 and headquartered in Dallas, Texas, the firm serves clients across multiple continents and has performed brand relaunches (most recently in 2024) to reflect its global expansion and evolved service offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategy Services Strategic advisory services helping tolling and mobility clients with top-level decision-making, organizational positioning, and navigating complex industry challenges.
• Technology Services IT and toll systems solutions including evaluating, improving, and implementing technology for tolling clients, with creative ideation and out-of-the-box solution development.
• Operations Services Operational optimization services including inspecting and assessing toll facility operations, policies, and procedures, delivered by former cash collection operations managers, technical project managers, and quality assurance managers.
• Market Analysis Services Market exploration and expansion guidance analyzing current trends, new technologies, and industry newcomers to help tolling clients develop new approaches for market entry and positioning.
• Staff Augmentation Flexible staffing support covering job description development, candidate screening, initial interviews, coordination of additional interviews, and management of the full recruitment lifecycle through onboarding for tolling clients.
• Research Services Research-informed advisory guiding tolling organizations through policy development, funding mechanisms, technology deployment, and public outreach with a research-driven approach.

Quantifiable outcome

• Over 850,000 customer accounts migrated successfully in major TxDOT to HCTRA transition
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Metro Pacific Toll Corporation (MPTC)coreStrategic or Co-development Partner · 1 January 2025Milligan has been instrumental in helping MPTC modernize its tolling system and transition to multi-lane free-flow tolling. Services include deep analysis of current operations, RFP development, functional and technical requirements, vendor evaluation, and regulatory framework adaptation for all-electronic tolling in the Philippines.
• Navient CorporationcoreImplementation/ SI/ Consulting Partner · 1 January 2021Engaged by Navient Corporation to provide independent tolling expertise, business oversight, and application validation services for Puerto Rico's statewide AutoExpreso tolling program back-office system overhaul. Oversaw Factory Acceptance Testing, operational audits, and defect reporting.
• Texas Department of Transportation (TxDOT)coreStrategic or Co-development PartnerTxDOT engaged Milligan for project management services to coordinate the transfer of back-office account management, operations, and transaction processing to Harris County Toll Road Authority. Project involved analysis of millions of existing accounts and coordination across multiple authorizing entities.
• IBTTA (International Bridge, Tunnel and Turnpike Association)coreStrategic or Co-development PartnerMilligan is an active member and Council of Platinum Sponsors (CoPS) member. Participates in strategic planning sessions and helps shape IBTTA's 5-year strategic plan. Team members serve on committees including Young Professionals Committee and Women in Tolling.
• North Texas Tollway Authority (NTTA)minorStrategic or Co-development PartnerNTTA submitted response to TxDOT RFI and was involved in industry collaboration. Milligan participates in NTTA-hosted events and strategic planning.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Kimley-Horn: Major US planning and engineering consulting firm with a transportation and toll practice supporting public agencies on toll feasibility, technology, and operations studies. Comparable because it competes for toll agency advisory work, though it spans many disciplines beyond tolling.
• Kapsch TrafficCom: Global provider of intelligent transportation systems and tolling technology, including the Multi-Lane Free Flow solution that MPTC is implementing. Comparable because it competes for both toll systems and adjacent advisory work in the same modernization programs Milligan supports, often in different roles on the same deals.
• TRC Companies: Engineering and consulting firm with a transportation practice advising public agencies on mobility, tolling, and infrastructure programs. Comparable because it competes for similar advisory and program management work with toll authorities, though from a broader environmental and infrastructure platform.
• AECOM: Global infrastructure consulting firm with a significant transportation practice advising toll authorities and departments of transportation on technology, operations, and capital programs. Comparable as a large incumbent competing for similar public-sector tolling modernization and operations advisory engagements.
• TransCore: Major US toll and intelligent transportation systems provider that designs, builds, and operates toll systems for agencies like TxDOT and many turnpike authorities. Comparable because it operates in the same tolling ecosystem as Milligan, although TransCore is a systems vendor and operator rather than an independent advisor.
• Conduent: Business services and transportation technology company that operates back-office tolling and customer service systems for US toll authorities. Comparable because it provides systems and operations services in the same tolling back-office environment that Milligan supports with validation and oversight engagements.
• WSP Global: Global engineering and professional services firm with a large transportation and mobility consulting practice serving toll agencies and DOTs. Comparable because it competes for the same public-sector advisory work as Milligan, but at much larger scale and across many other infrastructure verticals.
• Stantec: International engineering, architecture, and consulting firm with a transportation practice supporting toll agencies and DOTs on systems, planning, and program management. Comparable because it pursues the same tolling and mobility advisory RFPs that Milligan targets, though from a much broader infrastructure platform.

Direct peers

• HNTB Corporation: US infrastructure consulting firm with deep toll practice serving agencies such as state DOTs and turnpike authorities on toll program management, system implementation oversight, and operations. Comparable as a closely aligned peer in tolling-focused advisory and program management for public agencies.
• Iteris: US intelligent transportation systems consulting firm providing planning, systems engineering, and program management to DOTs and toll agencies. Comparable as a more specialized ITS/mobility consulting peer focused on similar public-sector transportation clients as Milligan.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/milliganpartnrs
• LinkedInlinkedin.com/company/milliganpartners

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Milligan Partners