What Best Service Heating & Cooling does

Best Service Heating and Cooling, Inc. is a family-owned residential HVAC service company headquartered at 13100 National Rd SW, Reynoldsburg, Ohio, operating continuously in central Ohio since 1992 under owners Russ and Cookie Christian. The company provides installation, repair, maintenance, and replacement services for air conditioning, furnaces, heat pumps, boilers, ductless/mini-split systems, water heaters (including tankless), and indoor air quality products (whole-house air purifiers, dehumidifiers, humidifiers, ventilation) to homeowners across 35+ communities in the Columbus metropolitan area including Columbus, Dublin, Westerville, Hilliard, Gahanna, Pickerington, Powell, and Reynoldsburg. The business has maintained BBB A+ accreditation continuously since 2014.

The operating model is a direct-to-consumer, sales-led field service motion: customers schedule via phone ((614) 575-2378) or online booking, receive in-home estimates for installations and replacements, and are served by licensed technicians. Revenue is generated through three streams: one-time service and repair work (labor and parts), equipment installation and replacement sales (furnaces, AC units, heat pumps, boilers, water heaters), and a recurring subscription layer via three-tier Service Agreement Membership (SAM) plans priced at $19 (Silver), $27 (Gold), and $40 (Platinum) per month — providing annual tune-ups, priority service, diagnostic fee benefits, and equipment purchase discounts of $100-$250. A financing partnership with GoodLeap supports monthly payment plans for higher-ticket equipment purchases, and acquisition is driven by the company website, Google Business Profile (4.5-star rating), Facebook presence, and a customer referral program ($25 off per referral).

The company carries no external funding, no institutional investors, no parent company, no patents, no proprietary technology platform, no API, and no disclosed AI/ML capabilities. It is a traditional, owner-operated residential trade services business whose strategic posture emphasizes local density, recurring maintenance contracts, and brand trust within a single regional market rather than technology-led differentiation or multi-region expansion.

Name

Best Service Heating & Cooling

Legal name

Best Service Heating and Cooling, Inc.

Website

https://bestservicehvac.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Best Service Heating & Cooling is a family-owned residential HVAC contractor in central Ohio, founded in 1992, providing heating, cooling, water heater, and indoor air quality services plus tiered subscription maintenance plans to homeowners across 35+ Columbus-area communities.

Ownership category

akta.pro rank

Product category

Residential HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers (42373)

SIC

Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

Heat Pump Repair & Maintenance (HSAOAHAD), Humidifier & Dehumidifier Installation & Service (HSAOAIAJ), Hydronic/Baseboard Radiant Heating Service (HSAOACAE)

Keywords

• Residential HVAC services
• Heating and cooling
• Furnace installation
• Air conditioning repair
• HVAC maintenance plans

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Service and Repair: One-time service calls for HVAC repair, diagnostic services, and maintenance. Revenue generated from labor and parts for repair services.
2. Equipment Installation and Replacement: Sales and installation of new HVAC equipment including furnaces, air conditioners, heat pumps, boilers, and water heaters. One-time revenue from equipment sales and installation labor.
3. Service Agreement Membership (SAM) Plans: Monthly recurring subscription plans (Silver $19/mo, Gold $27/mo, Platinum $40/mo) providing annual tune-ups, priority service, and discounts on repairs and equipment purchases.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Best Service Heating & Cooling sells and delivers residential heating, ventilation, air conditioning, indoor air quality, and water heater services to homeowners in central Ohio. Offerings include installation, repair, maintenance, and replacement of furnaces, air conditioners, heat pumps, boilers, mini-split ductless systems, whole-house air purifiers, dehumidifiers, humidifiers, and tankless water heaters, plus monthly Service Agreement Membership (SAM) plans that bundle tune-ups, priority service, and equipment purchase discounts.

Product overview

Best Service Heating & Cooling is a residential HVAC service company offering a unified suite of climate control services. The core offerings include HVAC installation, maintenance, repair, and replacement services; air conditioning services; heating services (furnaces, boilers, heat pumps); ductless/mini-split systems; indoor air quality products (air purifiers, dehumidifiers, humidification); and water heater services (including tankless). The company also offers three tiers of Service Agreement Membership (SAM) plans—Silver, Gold, and Platinum—that provide ongoing maintenance, discounts, and priority service benefits. All services are delivered through a network of trained technicians serving the central Ohio area.

Differentiator

Problem solved

Functional benefit

Products and services

• HVAC Services Comprehensive residential climate control service covering installation, maintenance, repair, replacement, and tune-up of heating, ventilation, and air conditioning systems to maintain comfortable indoor temperatures, enhance air quality, and ensure energy-efficient year-round performance.
• Air Conditioning Services Efficient residential cooling solutions that regulate indoor temperatures, remove humidity, and improve comfort using modern, energy-saving air conditioning units; includes AC maintenance, repair, replacement, service, and tune-up.
• Heating Services Reliable residential heating service keeping homes warm during cold seasons through furnaces, boilers, and heat pumps; includes furnace and heating installation, maintenance, repair, replacement, service, and tune-up.
• Ductless / Mini-Split Services Compact, ductless systems offering zoned climate control for individual rooms without extensive ductwork; includes mini-split installation, maintenance, repair, replacement, service, and tune-up for energy-efficient, quiet, targeted heating and cooling.
• Heat Pump Services Versatile residential systems that provide both heating and cooling by transferring heat between indoors and outdoors for year-round comfort with high energy efficiency and lower utility costs; includes heat pump installation, maintenance, repair, replacement, service, and tune-up.
• Boiler Services Professional residential boiler maintenance and repair service including inspection, cleaning, and performance checks to ensure safe and efficient operation, prevent breakdowns, improve energy efficiency, and extend system lifespan; includes boiler tune-up, service, repair, and maintenance.
• Indoor Air Quality Products Residential indoor air quality solutions including whole-house air purifiers, dehumidifiers, humidification, and ventilation products for total home comfort and improved air quality.
• Water Heater Services Residential water heater services including tankless water heater installation, repair, and replacement, plus traditional water heater installation, repair, and replacement.
• Service Agreement Membership (SAM) Plans Monthly recurring maintenance membership program for residential customers with three tiers (Silver, Gold, Platinum) providing pre-season cooling and heating tune-ups, priority appointment scheduling for no-heat/no-cool service, discounted or free diagnostics, repair discounts, and new-equipment purchase discounts.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Mr. Sparky: National residential HVAC and electrical service franchise. Comparable as a brand-driven, marketing-heavy residential services franchise competing for the same homeowner service calls.
• Roto-Rooter: National residential plumbing, drain, and HVAC services company. Comparable as a household-name residential services franchise with overlapping HVAC and water heater service lines.
• ARS / Rescue Rooter: National residential HVAC, plumbing, and drain services brand. Comparable as a multi-trade residential services operator offering heating, cooling, and indoor air quality services through local branches.
• One Hour Heating & Air Conditioning: National franchise network of residential HVAC service contractors. Comparable as a direct competitor offering residential HVAC repair, replacement, and maintenance under a recognized brand with localized owner-operators.
• Atlas Butler Heating & Cooling: Central Ohio-based residential HVAC, plumbing, and electrical service company. Comparable as a regional residential trade services contractor serving the same Columbus metro market with similar installation, repair, and maintenance offerings.

Others

• GoodLeap: Point-of-sale financing provider for residential HVAC and home improvement. Comparable as an existing financing partner (Best Service uses GoodLeap) that shapes customer purchase decisions and equipment replacement affordability.
• Ferguson Enterprises: Large plumbing, HVAC, and water heating equipment distributor. Comparable as a key supply chain counterparty — Best Service sources furnaces, AC units, water heaters, and parts through wholesalers of this scale.

Broad incumbents

• Lennox International: Manufacturer of residential and light commercial HVAC equipment with a national dealer network. Comparable as an incumbent whose Dave Lennox Signature Collection dealers compete directly in the residential replacement and service market.
• Carrier: Global HVAC equipment manufacturer with a large dealer and service network. Comparable as the dominant equipment supplier whose dealers (including Best Service's installation business) install and service Carrier products in residential settings.
• Trane Technologies: Global HVAC equipment manufacturer with an extensive residential dealer network. Comparable as a broad incumbent whose dealer-contractor ecosystem competes with independent local HVAC service companies for installation and service revenue.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bestservicehvac
• Facebookfacebook.com/BestServiceHVAC
• LinkedInlinkedin.com/company/bestservicehvac

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best Service Heating & Cooling