FIXIT

What FIXIT does

FIXIT SA is a Polish electronics repair service provider headquartered in Kraków, with a branch in Krosno and active service coverage across nine European countries (Poland, Germany, Czech Republic, Slovakia, Hungary, Switzerland, Lithuania, Latvia, Estonia). Founded around 2004 and operating for over 20 years, the company functions as an authorized service center for 40+ consumer electronics, IT, and appliance brands — including Logitech, LG, PocketBook, Mio, Optoma, Dewalt, D-Link, and Avery Dennison — handling warranty and post-warranty repairs, technical support, and device refurbishment across categories such as gaming peripherals, projectors, e-book readers, car navigation, dashcams, and photovoltaic systems.

The technology backbone is the FIXIT RMA (Return Merchandise Authorization) web portal, supporting 14 languages and enabling online repair registration, status tracking, and customer communication. Service delivery is organized around four modules: FIX&REPAIR (warranty and post-warranty repairs), FIX&GO (logistics for devices, parts, and accessories), FIX&HELP (multilingual phone and email technical support), and FIX&REWORK (advanced BGA-level motherboard rework and refurbishment). Through these modules, the company processes more than 450,000 devices annually.

FIXIT runs a dual B2B/B2C model. B2B revenue is generated through authorized service agreements with OEMs, which pay service fees for warranty repairs performed on their behalf; B2C revenue comes from post-warranty paid repairs and diagnostics funneled through the RMA portal and multilingual phone support. Go-to-market is sales-led for OEM acquisition and self-serve/PLG via the RMA portal for end consumers, with country-specific phone numbers across the European footprint. The company claims an environmental impact of 5,500 tonnes CO2e compensated annually through extended device lifecycle, and received the GOZ Biznes – Lider Małopolski 2024 award for circular economy leadership.

Name

FIXIT

Legal name

FIXIT SA

Website

https://fixit-service.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

FIXIT SA is a Poland-based authorized electronics repair service provider operating in nine European countries, serving as the warranty and post-warranty service partner for 40+ brands including Logitech, LG, PocketBook, Mio, and Optoma, processing over 450,000 devices annually through its multilingual RMA platform.

Ownership category

akta.pro rank

Product category

Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Appliance Repair and Maintenance (811412)

SIC

Services-Miscellaneous Repair Services (7600), Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Major Appliance Repair & Service (CRACAJAB)

akta.pro secondary industry

Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD)

Keywords

• Electronics repair services
• Warranty management
• Device refurbishment
• RMA processing
• Post-warranty support

Headquarters

HQ city

Kraków

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Warranty Repair Services: Authorized warranty repairs performed for electronics manufacturers under partnership agreements. Revenue generated through service fees paid by brand partners.
2. Post-Warranty Repair Services: Paid repair services for devices outside warranty period. Customers pay diagnostic fees and repair costs.
3. Device Refurbishment: Refurbishment services restoring returned devices to functional condition for resale or continued use. Revenue from original manufacturers or as part of circular economy services.
4. Technical Support Services: Pre-sale technical consultation, device configuration assistance, and customer support services for manufacturers and end users.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

FIXIT SA provides authorized warranty and post-warranty electronics repair services for consumer electronics, IT equipment, and household appliances on behalf of manufacturer partners across Europe. Services are delivered through four modules—FIX&REPAIR (device diagnostics and repair), FIX&GO (reverse logistics and spare parts handling), FIX&HELP (technical customer support), and FIX&REWORK (advanced BGA-level motherboard rework and refurbishment)—coordinated via a multilingual online RMA portal.

Product overview

FIXIT is a multi-brand electronics repair service provider operating across Europe. The company offers a unified service platform built around four core service modules: FIX&REPAIR for warranty and post-warranty device repairs, FIX&GO for coordinated logistics of devices and parts, FIX&HELP for remote technical customer support, and FIX&REWORK for advanced BGA-level motherboard repairs and device refurbishment. These services are delivered through the FIXIT RMA web portal, which supports multilingual customer access in 14 European languages. The company specializes in repairing products from over 50 consumer electronics brands including Logitech, LG, PocketBook, Mio, Optoma, and many others, covering categories such as consumer electronics, IT equipment, e-sports peripherals, e-book readers, car navigation, projectors, and photovoltaic systems. Additionally, FIXIT offers device refurbishment services that restore returned or display equipment to working condition for remarketing, contributing to circular economy objectives.

Differentiator

Problem solved

Functional benefit

Products and services

• FIXIT RMA (Repair Portal) Web-based repair management portal enabling customers to register repair requests, track repair status, and manage documentation online. Supports 14 European languages including Polish, English, German, Hungarian, Czech, Slovak, French, Latvian, Lithuanian, Estonian, Bulgarian, Spanish, Romanian, and Dutch.
• FIX&REPAIR Warranty and post-warranty repair service for consumer electronics, IT equipment, and appliances. Handles device diagnosis, component replacement, and functional restoration using original or high-quality replacement parts, performed by technicians trained on specific device types.
• FIX&GO Logistics service coordinating transportation of repaired devices, spare parts, and accessories. Manages reverse logistics, spare parts warehousing, and delivery optimization to minimize repair turnaround times across European markets.
• FIX&HELP Technical customer support service providing phone and email assistance. Dedicated Customer Care team helps users troubleshoot device issues, reducing unnecessary physical repair visits.
• FIX&REWORK Specialized advanced repair service including BGA-level motherboard rework and component-level repairs. Enables recovery of spare parts from defective units and device refurbishment for remarketing.
• Device Refurbishment Service

Quantifiable outcome

• Compensates 5,500 tonnes of CO2e annually through extended device lifecycle
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• PocketBookcoreStrategic or Co-development Partner · 1 January 2014General service partner for PocketBook e-book readers since 2014. Started with Hungarian market and expanded across Europe. Fixit coordinates the entire service structure including FIX&REPAIR, FIX&GO, FIX&HELP, and FIX&REWORK services.
• OptomacoreStrategic or Co-development Partner · 1 January 2008Authorized service center since 2008 for projectors and AV solutions in Poland, Czech Republic, Slovakia, and Hungary. Services include warranty repairs, BGA-level motherboard rework, and customer technical support.
• Mio (MiTAC Digital Technology Corporation)coreStrategic or Co-development Partner · 1 January 2007Since 2007, Fixit serves as recommended service center for Mio car navigation and dashcam products. Partnership expanded in 2019 with FIXIT RMA platform implementation. Provides warranty repairs, post-warranty service, and FIX&HELP customer care support.
• Państwowa Wyższa Szkoła Zawodowa w KrośnieminorOthersAcademic partnership supporting education and youth development. Part of community engagement and CSR initiatives.
• Koalicja na Rzecz Przyjaznej RekrutacjiminorOthersFixit participates in the Coalition for Friendly Recruitment, supporting open and inclusive workplace culture.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/fixit-s-a

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FIXIT