Quality Matters

What Quality Matters does

Quality Matters Inc. is a privately held Canadian professional services firm headquartered in St. John's, Newfoundland & Labrador, that provides consulting, auditing, training, and personnel placement services for internationally recognized HSEQ (Health, Safety, Environment, and Quality) management systems. The firm was founded in 1997 and operates with 11-50 employees, serving clients in service and manufacturing sectors including offshore oil & gas, aerospace composites & metals, food and beverage manufacturing, and public sector organizations. Its service portfolio is organized around the ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental), and ISO 45001:2018 (Occupational Health & Safety) standards, and extends to AS 9100 Aerospace, ISO 17025, ISO 29001, and FSM 22000 systems.

The firm's core offerings span consulting engagements (GAP assessment, system development and implementation, quality planning, internal audit program development, supply chain management, software support), auditing services (internal and external audits against ISO management systems), quality improvement tools (statistical process control, benchmarking, TQM), quality control services (calibration control, HACCP/QMPR), and technical services (process re-engineering, process mapping, technical writing). Training is delivered through public and in-house workshops priced at $425 to $2,220 per course, including ISO 9001 Overview ($425), Internal Auditor ($850), and Lead Auditor Exemplar Global-certified ($2,220) programs, with sessions offered both in-person and virtually.

Quality Matters monetizes almost entirely through professional services fees rather than software or subscription revenue. It reaches clients primarily through direct engagement (phone and email) and extends its geographic reach beyond Newfoundland through a network of global partners. Its lead auditor and lead environmental auditor training is delivered in partnership with Omnex as an Exemplar Global Certified TPECS provider, allowing the firm to issue formal competency certifications. Leadership is concentrated in President and Senior Consultant Karen Noftall, whose 24+ years of cross-industry QHSE experience and portfolio of certifications (PMP, RAB/QMS Lead Quality Auditor, CSA Certified Trainer, QMPR/HACCP) represent the firm's principal credentialing asset.

Name

Quality Matters

Legal name

Quality Matters Inc.

Website

https://qualitymatters.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Quality Matters Inc. is a Canadian HSEQ consulting firm based in St. John's, Newfoundland that delivers ISO 9001, 14001, and 45001 consulting, auditing, certified training, and personnel placement to manufacturing, offshore oil & gas, aerospace, and food and beverage clients via direct engagement and a global partner network.

Ownership category

akta.pro rank

Product category

HSEQ Management Consulting

NAICS

Environmental Consulting Services (541620), Management, Scientific, and Technical Consulting Services (5416), Other Scientific and Technical Consulting Services (541690)

akta.pro primary industry

EHS Management Systems & ISO Consulting (ISO 14001/45001) (BPAHAJAF)

akta.pro secondary industries

EHS Auditing, Inspections & Assurance (BPAHAJAG), Health, Safety & Environment (HSE) Training (EDAGANAI), Quality KPIs, Reporting & Management Review Systems (AFALALAK)

Keywords

• HSEQ consulting services
• ISO management systems
• Quality management auditing
• Environmental management consulting
• Occupational health safety

Headquarters

HQ city

St. John's

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Consulting Services: HSEQ system project management, assessment, development, implementation, standard integration, and software support services for internationally recognized management systems
2. Auditing Services: Internal and external auditing services for ISO management systems including ISO 9001, ISO 14001, and ISO 45001 standards
3. Training Workshops: Public and in-house training workshops for ISO standards including Overview, Internal Auditor, and Lead Auditor certifications. Workshops offered in-person and virtual formats with fees ranging from $425 to $2,220 per course
4. Personnel Placement Services: Qualified consulting teams and personnel placements to meet clients' growing HSEQ program requirements

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Quality Matters Inc. is an HSEQ (Health, Safety, Environment, and Quality) management consulting firm providing consulting, auditing, training, and personnel placement services for internationally recognized management systems. The firm helps organizations implement and certify ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety) systems, alongside specialty standards such as AS 9100 (Aerospace), HACCP/QMPR (Food Safety), and ISO 17025 (Testing Laboratories). Services are delivered by qualified consulting teams supported by a network of global partners to reach national and international markets.

Product overview

Quality Matters Inc. is a health & safety, environmental, quality and business management firm offering consulting, auditing, training and personnel placement services. The company provides a portfolio of services organized around internationally recognized HSEQ management systems including ISO 9001:2015 Quality Management Systems, ISO 14001:2015 Environmental Management Systems, and ISO 45001:2018 Occupational Health & Safety Management Systems. Their offering includes consulting services (GAP Assessment, System Development, Quality Planning, Internal Audit Program Development, Auditing Services, Quality Improvement Tools, Supply Chain Management), training workshops (ISO 9001 Overview, Internal Auditor, and Lead Auditor courses; ISO 14001 and ISO 45001 Overview courses), Quality Control services (Calibration Control Systems, Inspection and Test Planning, HACCP/QMPR), Quality Technical Services (Process Re-engineering, Process Mapping, Technical Writing), and Quality Improvement Tools (Statistical Process Control, Benchmarking, TQM). The company operates through a network of global partners to serve clients in national and international markets.

Differentiator

Problem solved

Functional benefit

Products and services

• ISO 9001:2015 Quality Management Systems (QMS) Services Comprehensive QMS consulting services for ISO 9001:2015 including GAP Assessment, System Development and Implementation, Quality Planning, Internal Audit Program Development, Management Review, Auditing Services, Quality Improvement Tools, Supply Chain Management, and Software Support, for organizations seeking internationally recognized quality management certification.
• ISO 14001:2015 Environmental Management Systems (EMS) Services Environmental management system services including Risk Assessment to help organizations comply with ISO 14001:2015 environmental management standards.
• ISO 45001:2018 Occupational Health & Safety Management Systems Services Occupational Health & Safety management system services including Workplace Inspections and Loss Prevention Programs for ISO 45001:2018 compliance.
• Quality Control Services Quality control offerings including Calibration Control Systems, Inspection and Test Planning, and HACCP/QMPR Food Safety Systems implementation.
• Quality Technical Services Technical services including Process Re-engineering, Process Mapping, and Technical Writing support for HSEQ programs.
• Specialty Management Systems Support Support for additional management systems including QHSE integrated systems, AS 9100 Aerospace, ISO 17025 Testing and Calibration Laboratories, ISO 29001 Petroleum/Petrochemical/Natural Gas Industries, and FSSC 22000 Food Safety Management Systems.
• ISO 9001:2015 Overview Workshop A one-day workshop providing practical understanding of ISO 9001:2015 standard requirements and how they influence daily operations across all industries. Priced at $425.00 with materials included; offered in-person and virtually.
• ISO 9001:2015 Internal Auditor Workshop A two-day workshop covering internal audit principles and practices for ISO 9001 quality management systems, including audit planning, execution, and follow-up. Priced at $850 with materials included; offered in-person and virtually.
• ISO 9001:2015 Lead Auditor (Exemplar) Workshop A five-day seminar covering ISO 9001:2015 requirements and auditing topics from ISO 19001, including techniques for leading auditing teams. Delivered through Omnex as an Exemplar Global Certified TPECS provider; attendees receive Certificate of Attainment for Exemplar Global-QM, AU, and TL competency units. Priced at $2,220.00 plus HST, meals and materials included.
• ISO 14001:2015 Environmental Management Systems Overview (Exemplar) Workshop A two-day competency-based workshop explaining ISO 14001:2015 requirements and the design of functional environmental management systems through the TPECS scheme. Priced at $888.00 plus HST, meals and materials included.
• ISO 45001:2018 Health & Safety Management Systems Overview Workshop A two-day course providing general understanding of ISO 45001 Management Systems with overview of guidelines and review of each element of the standard. Priced at $888.00 plus HST, meals and materials included.
• ISO 9001:2015 Overview (Exemplar) Workshop A two-day competency-based workshop providing knowledge and interpretation of ISO 9001:2015 Quality Management Standard requirements; completion satisfies Exemplar Global-QM competency units. Priced at $888.00 plus HST, meals and materials included.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• OmnexcoreTechnology or IntegrationOmnex is an Exemplar Global Certified TPECS provider offering the ISO 9001:2015 Lead Auditor (Exemplar) training program through Quality Matters. Quality Matters offers this five-day seminar which covers ISO 9001:2015 requirements and auditing topics from ISO 19001. Attendees receive Certificate of Attainment for Exemplar Global-QM, AU, and TL competency units.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Pinchin Ltd. Canadian EHS and quality consulting firm serving industrial, commercial, and public-sector clients across provinces — a geographically comparable regional peer to Quality Matters that competes for the same Canadian QHSE consulting and auditing engagements.

Broad incumbents

• NSF International: NSF provides ISO management systems certification, food safety (FSSC 22000/HACCP), and training services — a near-direct fit with Quality Matters' QMS/EMS/OHS plus food safety (HACCP/QMPR) portfolio, particularly relevant given QM's stated food and beverage clients.
• Intertek: Global TIC major with an active management systems certification and training practice covering ISO 9001, 14001, 45001 and industry-specific standards (AS 9100, FSSC 22000). Overlaps Quality Matters' full portfolio and competes at both the training-room and enterprise level.
• TÜV SÜD: Global certification and training body with deep ISO management systems and industry-specific certifications (AS 9100, ISO 22000), mirroring the complete training and consulting stack Quality Matters offers. Comparable as an incumbent alternative for clients weighing a recognized brand.
• SGS: World-leading TIC company offering ISO management systems certification, auditing, and training services spanning quality, environmental, and occupational health and safety — the same verticals Quality Matters serves. Comparable in service mix, outsized in geography and headcount.
• Bureau Veritas: Global testing, inspection, and certification (TIC) major with a substantial management systems certification and training practice across ISO 9001/14001/45001 and industry-specific standards. Directly comparable to Quality Matters' ISO consulting, auditing, and training services, but at vastly greater global scale.
• BSI Group: BSI is the originator of ISO standards and one of the world's largest ISO management systems certification bodies, operating a global training and consulting practice that directly mirrors Quality Matters' ISO 9001/14001/45001 consulting and training offering. BSI is the canonical broad incumbent that QM competes against at the high end.
• LRQA (Lloyd's Register Quality Assurance): Specialized ISO management systems certification and training provider with focus on QHSE and supply-chain programs — services that overlap directly with Quality Matters' implementation, auditing, and supply chain management offerings, especially in oil & gas and manufacturing.
• DNV (Business Assurance): DNV's Business Assurance division is one of the world's leading ISO 9001/14001/45001 certification and training providers, especially strong in offshore oil & gas and maritime — overlapping directly with Quality Matters' stated offshore and aerospace exposure. Closest direct competitor in the niche verticals QM emphasizes.

Others

• Exemplar Global: Certification body that issues competency units (QM, AU, TL) underpinning Quality Matters' Exemplar-accredited Lead Auditor training. Listed as OTHERS because it is an enabler/partner rather than a competitor, but it shapes the universe in which QM's certified training is positioned.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Matters