Trust Bank

What Trust Bank does

Trust Bank Corporation (トラストバンク株式会社) is a Tokyo-based private software company founded in 2016 that develops and operates Pochipass (ポチパス), a vertical SaaS platform purpose-built for Japan's disability welfare service providers. The platform automates and centralizes operational workflows specific to the sector, including support plan documentation, service provision records, staff attendance management (added August 2023), and automated reward-unit calculation and government billing (Filing function launched in late 2024/early 2025). Unlike generalist care-software products adapted from nursing or elderly-care systems, Pochipass is built ground-up for the regulatory and operational requirements of disability welfare facilities in Japan.

The company's go-to-market targets SMB-scale disability welfare facilities (children's, adult, and mental-disability support services) with accessible monthly subscription pricing, exemplified by the Filing add-on at ¥3,500/month. As of October 2022, the company reported 600+ contracted facilities and a 97.4-97.6% retention rate with zero cancellations over approximately 2.5 years — strong indicators of product-market fit within the niche. Distribution has been supplemented by partnerships with sector major players including LITALICO (January 2023) and Valt Japan (NEXT HERO initiative, July 2019). The company has also explored adjacent monetization concepts via the PEACE COIN blockchain/token initiative launched in September 2021.

Trust Bank appears to be bootstrapped with no disclosed institutional funding rounds, no public revenue figures, and limited headcount disclosure. Its strategic posture centers on deepening wallet share within the existing disability welfare vertical through incremental product expansion rather than geographic or adjacent-market pivots. Data on AI/ML capabilities, international expansion, and revenue scale is absent from the input.

Name

Trust Bank

Legal name

トラストバンク株式会社

Website

https://trust-bk.co.jp

Company type

Private

Founded year

2016

Operating status

Operating

Ownership category

akta.pro rank

Product category

Disability Welfare Management Software

NAICS

Services for the Elderly and Persons with Disabilities (62412), Facilities Support Services (561210)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Disability Benefits Administration (BPAIAKAC)

akta.pro secondary industry

Disability & Leave Administration (STD/LTD/FMLA/Paid Leave) (HLAEALAM)

Keywords

• Disability welfare software
• SaaS business support
• Workforce management SaaS
• Staff scheduling software
• Claims processing software

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Pochipass SaaS Subscription: Monthly subscription fees for the Pochipass business support system for disability welfare facilities. The core revenue driver with over 600 contracted businesses as of October 2022.
2. Filing Function Add-on: Additional monthly fee for filing management functionality as an add-on to the base Pochipass subscription.
3. Consulting Services: Business consulting services for disability welfare facility startups, special subsidiary companies for large enterprises, and web marketing support for disability welfare facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Trust Bank develops, sells, and supports Pochipass (ポチパス), a SaaS business support system purpose-built for disability welfare employment facilities in Japan. The platform records and visualizes daily work activities and health/biorythm data of disabled workers, manages staff attendance, schedules, and leave, and handles filing and simple billing claims. Additional offerings include a Filing Function add-on, a Staff Attendance Schedule Management add-on, and consulting services for disability welfare facility startups.

Product overview

Trust Bank operates a unified product ecosystem centered on ポチパス, a disability welfare facility management system. The core ポチパス platform handles work activity recording, health visualization, and facility operations. Additional modules expand this foundation: ファイリング機能 adds document and compliance management; 職員勤怠スケジュール管理機能 provides staff attendance and scheduling; and かんたん請求ソフト handles billing and claims processing. A PEACE COIN token system, currently in demonstration trial, incentivizes user participation. Trust Bank also resells the NEXT HERO system for mental disability employment support through a partnership.

Differentiator

Problem solved

Functional benefit

Brands

• ポチパス (Pochipass): Business support system for disability welfare employment facilities. Records and visualizes daily work activities, health conditions, and biometry data for people with intellectual, physical, and mental disabilities. Includes staff attendance scheduling, leave management, filing functions, and integration with billing systems.

Products and services

• Pochipass (ポチパス) SaaS business support system purpose-built for Japanese disability welfare employment facilities. Records and visualizes daily work activities and health/biorythm data for disabled workers (intellectual, physical, mental disabilities), manages staff attendance, schedules, paid leave, transportation expenses, and treatment improvement allowances, supports filing and report creation, and integrates with simple billing software for claims processing from support planning through wage calculation to national insurance union claims. Over 600 contracted business locations with 97.4-97.6% continuous usage rate since founding.
• Filing Function (ファイリング機能) Optional add-on subscription (¥3,500/month excluding tax) for Pochipass providing meeting-minute and report management, field guidance (audit) preparation folders, and one-click printing with approval stamping, targeted at disability welfare facilities seeking to streamline regulatory document handling.
• PEACE COIN (ピースコイン) Cryptocurrency/token reward initiative that distributes PEACE COIN tokens to disability welfare facility users based on their Pochipass-recorded health data and labor activity, and to facility staff for work activities. Tokens can be exchanged for goods and agricultural products at partner facilities, creating a new incentive mechanism for disabled workers.
• NEXT HERO (via Valt Japan partnership) Work and health dual-support system for mentally disabled workers enabling flexible, self-paced, remote computer-based work with health data visualization. Trust Bank acts as a sales/reseller partner, introducing this partner-provided system to Pochipass customers.
• Business consulting for disability welfare facilities and special subsidiary companies Professional consulting services for new business establishment of disability welfare facilities, special subsidiary company (特例子会社) setup by large enterprises, and web marketing support for disability welfare facilities.

Quantifiable outcome

• 97.4-97.6% customer retention rate since founding with zero cancellations over nearly 2.5 years
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Two partnerships are on record, tiered core and innovative.

• LITALICO (リタnico)coreGTM or Marketing Partner · 13 January 2023Co-hosted online seminar with LITALICO in January 2023 covering the April 2024 triple reward revision and Pochipass integration with billing software. LITALICO is a major player in the disability employment support industry, and the partnership enables joint marketing to disability welfare facilities seeking business efficiency solutions.
• PEACE COIN (ピースコイン)innovativeStrategic or Co-development Partner · 14 September 2021Trust Bank is collaborating with PEACE COIN to distribute cryptocurrency tokens to disabled workers based on their Pochipass work activity records and health data. The tokens can be exchanged for goods and services at partner facilities, creating a new incentive mechanism for disabled workers.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Emerging players

• Medley: Medley operates Japanese medical professional SaaS platforms (jobMedley, kakari, etc.) targeting healthcare providers and facilities. It is an emerging vertical SaaS peer with overlapping customer base of care/medical facilities.
• MICIN: MICIN provides telemedicine and online medical SaaS in Japan (curon, Pharms). It is an emerging vertical SaaS player in healthcare technology, addressing adjacent but overlapping facility/provider workflows.
• Welby: Welby provides patient-facing SaaS and apps for chronic disease self-management in Japan. It operates in the healthcare data ecosystem adjacent to welfare/care, with overlapping patient/provider data themes.

Direct peers

• eWeLL: eWeLL provides SaaS for home-visit nursing and care agencies in Japan, including scheduling, billing, and electronic record functionality. It is a direct vertical SaaS peer using a similar recurring-subscription model for care/welfare providers.
• Canamic Network: Canamic Network provides regional cloud-based systems for medical, nursing, and welfare service providers in Japan, including care planning, billing, and recordkeeping — a direct vertical SaaS peer in the care/welfare ecosystem.
• LITALICO: LITALICO is a publicly listed Japanese disability employment and education services company operating LITALICO仕事ナビ job-matching and welfare services. It serves the same Japanese disability welfare customer base as Trust Bank and is both a distribution partner and adjacent competitor.
• Kaigo DX: Kaigo DX operates カイポケ, a SaaS platform for Japanese care service providers covering operations, billing, and HR. It is a direct vertical SaaS peer serving care/welfare facilities with a bundled, subscription-based model.

Broad incumbents

• Software Service Inc. Software Service Inc. is a long-established Japanese vendor of electronic medical records and welfare/care facility systems. It is a broad incumbent with extensive hospital and welfare facility software footprint.
• DONUTS: DONUTS is a Japanese company operating multiple SaaS products including medical/care vertical software. As a multi-vertical SaaS operator with healthcare exposure, it is a broad incumbent with overlapping capability footprint.

Others

• MTI: MTI is a Japanese mobile content and healthcare/lifestyle services company with adjacent health data and consumer wellness offerings. It is an adjacent ecosystem participant rather than a direct vertical SaaS competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TRUSTBANK2016

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trust Bank