Goldtel

What Goldtel does

Goldtel is a South African unified IT and telecommunications services provider and an established distributor of voice-related equipment, operating under the legal entity Goldtel Industries Pty Ltd. Founded in 1985 and headquartered in George, Western Cape, the company serves South African businesses of all sizes with a portfolio spanning hosted VoIP services, business connectivity, customer premises hardware, and software licenses. It operates four regional offices across George (headquarters), Johannesburg/Benoni (Gauteng), Durban (KwaZulu-Natal), and Cape Town/Saldanha (Western Cape), with a wholly-owned branch Advanced Voice operating out of Durban and a second internal unit Radiospoor referenced in privacy policy materials.

Goldtel's technology stack centers on SIP-based communications, hosted/cloud PBX platforms, session border controllers, and FXS/FXO/PRI gateway technologies. Its principal service offering, Goldtel Anywhere, is a bundled VoIP solution that includes free local minutes and can either integrate with customers' existing on-premises PBX or replace them with a fully hosted cloud alternative. The company distributes third-party hardware from brands including Dinstar (IP phones, IP PBX systems including the UC200 and UC350, session border controllers SBC300/1000/3000/8000, gateways, IP paging speakers and door phones), Ericsson-LG (iPECS ip100e, LIP and LDP-series phones), Zycoo (IP PBX, IP audio and paging systems), and networking equipment from Huawei, ZTE, Mikrotik, Reyee/UltraLAN, Cudy, and Poynting. The Goldtel NG Communicator mobile application provides softphone functionality on iOS and Android, and the Goldtel NG Operator Standard and Professional licenses provide PC-based operator consoles compatible with Goldtel Hosted, Goldtel IPPBX, Dinstar, and Zycoo platforms.

Goldtel generates revenue through four streams: one-time hardware sales (IP phones, gateways, routers, switches, antennas, PBX systems), recurring subscription revenue from VoIP hosted services, one-time software licenses (user/extension/maintenance), and recurring connectivity subscriptions (FTTx, LTE, wireless, satellite) delivered via layer 2 and 3 service agreements with approximately 13 fibre network operator partners. Pricing is quoted in South African Rand including VAT, with hardware unit prices ranging from roughly R77 (power adaptors) to over R581,000 (enterprise SBC systems), while service packages are quotation-based. The company sells through a combination of direct enterprise account managers at regional offices, an e-commerce hardware storefront at goldtel.co.za, and a "Become A Reseller" channel program allowing partners to rebrand and resell Goldtel products with access to sales and technical support. Goldtel maintains POPIA and PAIA compliance under South African privacy and information-access legislation.

Name

Goldtel

Legal name

Goldtel Industries Pty Ltd

Website

https://goldtel.co.za

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Goldtel is a South African unified IT and telecommunications services provider and equipment distributor, offering hosted VoIP, business connectivity, and PBX hardware to businesses nationwide through four regional offices and a reseller network.

Ownership category

akta.pro rank

Product category

Business Unified Communications & Telecommunications

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), All Other Telecommunications (517810), Telecommunications Resellers (517121)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Unified communications
• VoIP services
• Hosted PBX
• Telecom equipment distribution
• Business connectivity

Headquarters

HQ city

Cape Town

HQ country

South Africa

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of telecommunications equipment including IP phones, gateways, routers, switches, antennas, and PBX systems from brands like Dinstar, Ericsson-LG, Zycoo, Huawei, and Mikrotik.
2. VoIP Hosted Services: Recurring subscription-based hosted PBX and VoIP services providing cloud-based telephony with free local minutes bundled into packages.
3. Software Licenses: Sales of software licenses including user licenses, extension licenses, maintenance contracts, and service agreements for PBX and IP audio systems.
4. Connectivity Services: Internet services including fibre, LTE, wireless, and satellite connectivity solutions through partnerships with multiple network operators.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Goldtel provides unified business communications to South African businesses, combining hosted/cloud VoIP and PBX services (including the Goldtel Anywhere bundled solution with inclusive local minutes), multi-network connectivity services (FTTx, LTE, wireless, satellite), and distribution of voice-related customer premises equipment such as IP phones, IP PBX systems, session border controllers, voice gateways, IP audio/paging systems, and routers/switches from brands including Dinstar, Ericsson-LG, Zycoo, Huawei, ZTE, and Mikrotik.

Product overview

Goldtel is South Africa's original telecommunications distributor (established 1985) and a provider of comprehensive business communications solutions. The company operates as both a product distributor and service provider, offering a unified portfolio of hosted/cloud services and on-premises equipment. The core offering combines Goldtel's VoIP Hosted Services and Goldtel Anywhere bundled solution with an extensive hardware portfolio spanning IP phones, PBX systems, session border controllers, voice gateways, LTE/5G routers, network switches, and IP audio/paging systems. The product portfolio includes Goldtel-branded software licenses (NG Operator console applications) alongside distributed brands Dinstar, Ericsson-LG, and Zycoo. Goldtel maintains layer 2 & 3 service agreements with multiple fiber network operators (FNOs) including Openserve, MTN, Frogfoot, and Vumatel, enabling nationwide connectivity solutions via FTTx, dedicated business fiber, LTE, wireless, and satellite.

Differentiator

Problem solved

Functional benefit

Brands

• Goldtel Anywhere: Cloud-based hosted solution bundled with VoIP services featuring inclusive free local minutes, designed for flexibility, remote working, and work-from-anywhere capabilities.

Products and services

• Goldtel VoIP Hosted Services Cloud-based hosted VoIP voice services for South African businesses, integrating with existing PBX or delivered as a fully hosted solution, with mobility and remote-working features.
• Goldtel Anywhere Solution Bundled VoIP solution with inclusive free local minutes, paired with on-premises equipment for work-from-anywhere, mobility, and Hosted/Cloud PBX functionality.
• Goldtel Connectivity Services Business internet services including FTTx, dedicated business fibre, LTE, wireless, and satellite connectivity delivered through multi-FNO Layer 2 and Layer 3 partnerships.
• Goldtel NG Communicator Application Mobile softphone application for Android and iOS providing contact management and mobility features for Goldtel Hosted PBX users.
• Goldtel NG Operator Console Software Licences PC-based DSS operator console software in Standard (24-button) and Professional (250-button) editions, compatible with Goldtel Hosted, Goldtel IPPBX, Dinstar, and Zycoo platforms.
• IP PBX Systems Business telephone systems distributed by Goldtel, including Dinstar UC200 (up to 60 users), Dinstar UC350 (500-1000 users), Ericsson-LG iPECS ip100e, and Zycoo T100/T200/T600, supporting SIP trunks, ISDN PRI, and unified communications.
• IP Phones IP telephone endpoints distributed by Goldtel including Dinstar C60-C66 Series (entry to executive with LTE, WiFi, Bluetooth variants), Ericsson-LG LIP-1010i through LIP-1050i IP phones, and Ericsson-LG LDP-9200 series digital phones.
• Session Border Controllers (Dinstar SBC Series) Enterprise SBCs distributed by Goldtel from Dinstar, including SBC300 (5-20 concurrent calls), SBC1000 (50-100), SBC3000 (up to 2000 calls, 300 transcoding sessions), and SBC8000 (up to 2000 calls, 500 transcoding sessions) for securing and transcoding VoIP traffic.
• Voice Gateways (FXS/FXO/PRI) Analog and digital voice gateways from Dinstar (DAG1000 2-8 port, DAG2000 8-72 port, DAG3000 up to 128 port, MTG2000 PRI with up to 360 channels) and Zycoo EX16S, connecting analog phones and PSTN/ISDN lines to VoIP networks.
• IP Door Phones and IP Audio / Paging Systems SIP door intercoms and IP paging/audio systems, including Dinstar DP91S/Dp98S door phones, Dinstar DS10 ceiling speaker and DPA paging gateway, plus Zycoo IP Audio speakers, amplifiers, audio server, paging gateways, and SLP starter/ELP expansion software licences.
• LTE / 5G Routers and Customer Premises Connectivity Equipment Wireless and fixed-line CPE distributed by Goldtel, including Huawei B535 LTE router, ZTE MC801A 5G Wi-Fi 6 CPE and ZTE G5C Flybox, Mikrotik RouterBoard (RB941, RB750GR3, RBE50UG), Reyee RG-ES PoE switches, Ul/UltraLAN PoE switches, Cudy WiFi routers, and Poynting MIMO LTE antennas.
• Goldtel Reseller Program Channel partnership program granting resellers and dealers access to Goldtel's hosted VoIP, connectivity, hardware, custom bundle creation tools, technical and sales support for resale to end customers under their own branding.

Named customers3 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Fibre Network Operators (FNOs)coreTechnology or IntegrationGoldtel has layer 2 & 3 service agreements with multiple Fibre Network Operators providing extensive coverage across South Africa. Partnerships include providers for FTTx, dedicated business fibre, wireless, LTE, and satellite connectivity solutions. The logos section shows approximately 13 different FNO partner logos.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Trinsic Communications: South African hosted PBX and VoIP service provider with overlapping SME/enterprise customer base and recurring subscription model.
• Connection Telecom: SA-based VoIP, UCaaS, and cloud PBX operator competing for the same hosted communications buyers as Goldtel.
• Euphoria Telecom: South African cloud PBX and hosted VoIP provider targeting SMEs — directly comparable to Goldtel Anywhere in product, customer segment, and country focus.

Regional players

• Afrihost: South African ISP and telecommunications reseller providing fibre, LTE, and VoIP-adjacent services — comparable go-to-market as a digital-first reseller.

Broad incumbents

• Vox Telecom: Established South African telco offering business fibre, hosted PBX, and connectivity — broader portfolio but overlapping UCaaS and connectivity offerings to Goldtel's customer base.
• Liquid Intelligent Technologies: Pan-African fibre and cloud services provider offering enterprise connectivity and UCaaS — operates at broader scale but overlaps in fibre backbone and business voice.
• Telkom SA (Telkom Business): Largest fixed-line operator in South Africa offering hosted voice, fibre, and LTE for enterprises — competes with Goldtel's bundled voice + connectivity play.

Others

• Comztek: South African IT/telecom distribution company — comparable as a parallel channel distributing third-party telecom brands to resellers in the same market.
• Dinstar: Chinese VoIP equipment OEM whose IP phones, PBX, SBC, and gateways underpin much of Goldtel's hosted offering — an upstream supplier and ecosystem partner.
• MikroTik (RouterBOARD distribution partners): Networking vendor whose RouterOS equipment Goldtel resells; useful as a vendor/ecosystem reference rather than a competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/goldtel
• Facebookfacebook.com/Goldtel.Industries
• LinkedInza.linkedin.com/company/goldtel-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Goldtel