What Fly Service does

Fly Service Turkey (legal entity: F.L.Y. Hava Kargo Servis Havacılık ve Turizm Hizm. Ltd. Şti.) is a privately held Turkish aviation services company founded in 1995 and headquartered in Bakırköy, Istanbul. The company operates a 24/7 Operations Control Centre (OCC) staffed by a multi-lingual team that coordinates worldwide flight supervision, landing and overflight permits, airline representation, and credit facilities for fuel, handling, and landing fees. Fly Service maintains a physical presence at 32 Turkish airports and operates a regional coordination office in Toronto, Canada. Its service portfolio spans General Sales Agent (GSA) representation, ground handling, fuel, VIP/CIP airport services, catering, hotel accommodation, crew visa assistance, dispatch, aircraft spare parts, aircraft management, ambulance aircraft rental, and private jet/aircraft charter.

The business serves three primary customer segments: commercial airlines requiring local representation and supervision in Turkey (including Air Serbia, S7 Airlines, UT Air, Kam Air, Air Samarkand, Iceland Air, and Titan Airways); private aviation and VIP travelers seeking charter and premium airport services; and aircraft operators needing ground handling, permit processing, and crew support. Government clients (notably Ukrainian presidential travel) have also been served. Revenue mechanics are a mix of recurring commission-based GSA contracts, per-transaction handling/permit/fuel fees, charter fees on luxury aircraft (Falcon, Gulfstream, Cessna Citation, Hawker models), and referral commissions on the 500+ hotel accommodation network. Go-to-market is enterprise B2B relationship selling combined with direct-to-consumer charter sales, supported by industry press releases and aviation-event participation (e.g., Eurasia Show 2020 Silver Partner). The company employs 101-250 people, is founder/CEO Gökhan Sarıgöl-led, has no disclosed external funding, and shows no M&A activity, making it a stable, organically grown niche operator in the Turkish aviation services market.

Name

Fly Service

Legal name

F.L.Y. Hava Kargo Servis Havacılık ve Turizm Hizm. Ltd. Şti.

Website

https://flyserviceturkey.com.tr

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Fly Service is a privately held Turkish aviation services company operating since 1995, providing airline representation, ground handling, OCC/permit services, charter, and VIP support at 32 Turkish airports for commercial carriers, private aviation clients, and governments.

Ownership category

akta.pro rank

Product category

Aviation Ground Services

NAICS

Support Activities for Air Transportation (4881), Nonscheduled Air Transportation (4812), Other Support Activities for Air Transportation (48819)

SIC

Air Transportation, Nonscheduled (4522), Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Flight Operations Control & Dispatch (OCC/IOCC) (THABAIAA)

akta.pro secondary industries

Ground Handling (Ramp, Baggage, Turnaround) (THABAIAC), Private Aviation Ground Support & Trip Services (Dispatch, Permits, Handling) (THABAFAK)

Keywords

• Airline representation services
• Ground handling services
• Private jet charter
• Flight support services
• Operations control centre

Headquarters

HQ city

Bakirkoy

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Airline Representation & Supervision (GSA Services): General Sales Agent services providing airline representation and supervision in Turkey, including credit facilities for fuel, handling and landing fees. Commission-based revenue from airline operations.
2. Aircraft Charter Services: Private jet charter, aircraft charter, and helicopter charter services. Revenue from charter fees, fleet management, and empty leg opportunities.
3. Ground Handling & Support Services: Ground operations including landing permits, fuel services, catering coordination, immigration and customs control. Revenue from service fees per operation.
4. Hotel Accommodation & Travel Services: Hotel bookings throughout Turkey with over 500 options, ground transportation, conference organization, and VIP handling. Commission-based revenue from travel arrangements.
5. VIP/CIP Services: Premium airport services including private check-in, fast track, lounge access, priority baggage, and personalized passenger services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Fly Service is a Turkish aviation services company that provides airline representation and supervision (GSA services), 24/7 Operations Control Centre (OCC) flight support worldwide, ground handling, fuel, catering, VIP/CIP airport services, private jet and aircraft charter, hotel accommodation, crew visa assistance, aircraft spare parts supply, and ambulance aircraft rental. The company serves commercial airlines, private aviation clients, and aircraft operators across 32 Turkish airports and globally.

Product overview

Fly Service Turkey operates as a comprehensive aviation services company offering a portfolio of interlinked services for airline operators, private jet clients, and cargo operations. The core offering centers on 24/7 Operations Control Centre (OCC) providing worldwide flight supervision, airline representation, landing/overflight permits, and flight clearance coordination. The company serves as a General Sales Agent (GSA) for multiple airlines and provides ground handling, fuel services, and VIP/CIP airport services. Supporting services include private jet and aircraft charter, catering, hotel accommodation, crew visa assistance, aircraft spare parts supply, and ambulance aircraft rental. The company has established itself as Turkey partner for AirSerbia and handles representation for airlines including S7, UT Air, Kam Air, Ukraine International, and Air Samarkand.

Differentiator

Problem solved

Functional benefit

Products and services

• Private Jet Charter Luxury private jet charter services for business and personal travel, offering flexible scheduling, personalized service, and access to aircraft models including Falcon 2000 LX, Falcon 7X, Gulfstream series, Cessna Citation series, and Hawker Beechcraft.
• Aircraft Charter Charter flight services providing private travel solutions including ground operations, ground services, flight support services, and fleet management for various aircraft types.
• 24/7 Operations Control Centre (OCC) Round-the-clock operations control center providing worldwide flight supervision, airline representation, credit facilities for fuel and handling, landing permits, and flight clearance services. Includes flight planning, weather monitoring, crew planning, and aircraft maintenance tracking. Multi-lingual team supports operations into and out of any country worldwide.
• VIP & CIP Services Premium airport services including priority check-in, fast track security, private lounges with complimentary food and beverages, wireless internet, private car transfers to aircraft, priority baggage handling, and personalized passenger assistance.
• Ground Handling Services Comprehensive ground handling including landing and overflight permits, baggage handling, passenger transfer, ground support logistics coordination, immigration and customs control coordination.
• Fuel Services Aircraft fuel supply services providing reliable and efficient fuel delivery ensuring aircraft are always fueled for smooth journeys.
• Catering Services VIP airline catering for private jets and executive flights, featuring customized menus, fresh high-quality ingredients, special dietary accommodations, and professional presentation for both short-haul and long-haul flights.
• Hotel Accommodation Travel arrangement services specializing in passenger and crew hotel bookings with over 500 options throughout Turkey at competitive rates, including conference and meeting organizations, rent-a-car, and ground transportation.
• Airline Representation & Supervision Local representation services enabling airlines to conduct international operations including customer relations, booking management, operational support, compliance with local regulations, and obtaining necessary authorizations. Supervision services include flight operations monitoring, safety protocols, and quality control.
• GSA Services (General Sales Agent) General sales agent services for airlines including ticket sales, distribution, and marketing support in designated territories.
• Permit Acquisition Services (PERMI) Landing and overflight permit acquisition services for international flight operations.
• Aircraft Spare Parts Supply Procurement services for original aircraft spare parts supporting aircraft maintenance and repair needs.
• Crew Visa Assistance Visa assistance services for flight crew members facilitating international crew travel documentation.
• Dispatch Services Flight dispatch services for operational planning and coordination.
• Securities and Custodies Services for Aircraft Security and custody services for aircraft including securities services and custody coordination.
• Aircraft Management Comprehensive aircraft management services covering maintenance programs, flight operations planning, financial management, fuel management, insurance arrangements, and tax optimization for aircraft owners.
• Ambulance Aircraft Rental Emergency medical aircraft rental for rapid patient transport, equipped with medical equipment and coordinated through the OCC for medical and non-medical emergencies, natural disasters, and urgent operations.

Quantifiable outcome

• 24/7 worldwide flight supervision capability
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core, strategic and supporting.

• Air SamarkandcoreStrategic or Co-development Partner · 29 December 2023Air Samarkand represents Fly Service Turkey at Istanbul. Uzbek airline providing services between Uzbekistan and Turkey with support for operations, handling, and representation services.
• Kam AircoreStrategic or Co-development Partner · 1 April 2021Afghan airline Kam Air operating Mazar-i-Sharif to Istanbul flights. Fly Service serves as Turkey representative. 2 flights per week using B737/500 aircraft.
• UT AircoreStrategic or Co-development Partner · 26 October 2020Russia's largest regional airline operating Grozny-Istanbul New Airport route. Fly Service serves as representative and GSA. 4 flights per week using B737/800 aircraft.
• S7 AirlinescoreStrategic or Co-development Partner · 11 August 2020Russian airline operating charter flights to Antalya and Dalaman. Fly Service provides representation and handling. 3 daily flights using Airbus A321 and A320 aircraft.
• Air SerbiacoreStrategic or Co-development Partner · 11 December 2019Air Serbia appointed Fly Service as Turkey partner. Fly Service provides representation, supervision and handling services for Air Serbia flights to Istanbul Airport (new routing from Ataturk Airport). Operations include Antalya, Dalaman and Bodrum charter routes with 4 flights per week using AT72, A319, A320 and B733 aircraft.
• AcukwikstrategicTechnology or IntegrationAcukwik is a travel platform providing convenience at every stage of travel. Partnership provides flight ticket booking, hotel reservations, car hire services, visa counselling, and VIP/CIP services integration with Fly Service's aviation expertise.
• TAV PrimeclasssupportingStrategic or Co-development PartnerCIP lounge services partnership at International Terminal providing 24-hour wired and wireless internet, television, daily newspapers, magazines, and snack service. Bar provided by BTA Complimentary Services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• SATS: SATS is a leading Asia-based provider of gateway services and food solutions at airports. As a broad incumbent, it competes with Fly Service in ground handling, catering, and airline services, particularly for international carriers seeking global handling partners.
• dnata: dnata is one of the world's largest air services providers offering ground handling, cargo, catering, and travel services globally. It is a broad incumbent competing with Fly Service in airline representation, ground handling, and VIP/CIP services across international markets.
• Menzies Aviation: Menzies Aviation is a global provider of passenger, ramp, and cargo services across more than 200 airports. It is a broad incumbent competing with Fly Service for airline ground handling and aviation services contracts worldwide.
• Swissport: Swissport is a global leader in airport ground services and air cargo handling, operating at hundreds of airports worldwide. As a broad incumbent, it competes with Fly Service for airline ground handling contracts and charter support at Turkish and international airports.

Direct peers

• Signature Flight Support: Signature Flight Support operates a global FBO network providing ground handling, fueling, and passenger services to business aviation. It competes directly with Fly Service's private aviation ground support, VIP/CIP, and charter handling offering.
• Universal Weather & Aviation: Universal Weather & Aviation provides flight planning, weather, OCC, and trip support services for business aviation operators worldwide. It is a direct OCC/flight support competitor to Fly Service's 24/7 Operations Control Centre, particularly for private jet and charter clients.
• Havas (Havaalanları Yer Hizmetleri): Havas is the ground handling arm of Turkish Airlines operating across Turkish airports. It is a direct competitor to Fly Service for ground handling, passenger services, and cargo handling at the same Turkish airports.
• Çelebi Aviation: Çelebi Hava Servisi is a Turkey-headquartered ground handling and aviation services company with operations at multiple Turkish airports. It directly competes with Fly Service in ground handling, cargo, and airline representation services across the same country and airport network.
• Turkish Ground Services (TGS): TGS is a major Turkish ground handling joint venture serving Turkish Airlines and other carriers at Turkish airports. It competes directly with Fly Service's ground handling and ramp services at the same 32-airport Turkish footprint.

Regional players

• Aviapartner: Aviapartner is a European-headquartered aviation services group providing ground handling and passenger services across multiple European airports. It is a regional peer with comparable service offerings to Fly Service, primarily competing in European markets rather than directly in Turkey.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fly-service-turkey
• Xx.com/fly_service
• Facebookfacebook.com/flyserviceturkey

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fly Service