Northeast Indiana Veterinary Emergency & Specialty Hospital

What Northeast Indiana Veterinary Emergency & Specialty Hospital does

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is a 24/7, 365-day veterinary emergency and specialty hospital headquartered at 5818 Maplecrest Rd, Fort Wayne, Indiana. Founded in 2004 by Dr. Bradley Coolman, it grew out of an AAHA-accredited primary care clinic originally established at the site in 1967. The hospital operates three specialty departments — Cardiology, Internal Medicine, and Surgery — staffed by board-certified veterinary specialists (DACVIM, DACVS, DACVECC), alongside an always-open emergency department and a critical care unit. It holds VECCS Level II Critical Care Facility certification (the only Indiana hospital with this designation as of 2015) and AAHA accreditation.

The clinical technology stack includes CT imaging, digital radiography with radiologist consultations, ultrasonography, echocardiography, electrocardiography (ECG), Holter monitoring, endoscopy, and an in-house laboratory diagnostic suite. Supporting infrastructure encompasses a 24/7 ICU with on-site emergency veterinarians, an on-site blood bank with specialized refrigeration and freezers, and a volunteer pet blood donor program that supplies transfusion services. Channel infrastructure includes a referral portal and dedicated Referral Relationship Manager servicing primary care veterinarians across the Northeast Indiana, Southeast Michigan, and Northwest Ohio region.

NIVES operates a professional services revenue model with no publicly disclosed pricing. Revenue streams comprise emergency and critical care fees (pay-as-you-go, payment at time of service), specialty consultation fees, and a transactional online pharmacy dispensing prescription medications and therapeutic diets through Hill's to Home, MyVetStoreOnline, and Purina Pro Plan Vet Direct. Two customer segments are served: pet owners (walk-in emergency and scheduled specialty appointments) and primary care veterinarians (referral partners, treated as a B2B channel). NIVES operates as a portfolio hospital within National Veterinary Associates (NVA), and has 51-100 employees. Financing partners CareCredit and ScratchPay support client payment flexibility, while Fear Free Certification practices aim to reduce pet stress during visits.

Name

Northeast Indiana Veterinary Emergency & Specialty Hospital

Legal name

Northeast Indiana Veterinary Emergency & Specialty Hospital

Website

https://nives24h.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is a 24/7 veterinary emergency and specialty hospital in Fort Wayne, Indiana, serving pet owners and referring veterinarians across the tri-state region with board-certified specialists in cardiology, internal medicine, surgery, and critical care.

Ownership category

akta.pro rank

Product category

Veterinary Emergency and Specialty Healthcare Services

NAICS

Veterinary Services (54194)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Internal Medicine & Oncology Centers (HLAMACAD)

akta.pro secondary industries

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Cardiology & Respiratory Specialty Centers (HLAMACAE)

Keywords

• Emergency veterinary services
• Veterinary specialty care
• Small animal surgery
• Veterinary diagnostic imaging
• Veterinary critical care

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Emergency Veterinary Services: Emergency and critical care services provided 24 hours a day, 365 days a year. Patients are seen on a first-come, most-critical basis with payment due at time of service.
2. Specialty Veterinary Services: Board-certified specialist consultations in Internal Medicine, Surgery, and Cardiology available Monday through Friday. Appointments required.
3. Online Pharmacy and Pet Food Delivery: Online pharmacy for pet medications and prescription diets including Purina Pro Plan Vet Direct, Hill's to Home, and MyVetStoreOnline with direct-to-home delivery.
4. Blood Donor Program: Voluntary blood donor program where pet owners receive $75 per donation and annual health screenings valued at $500 at no cost.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

NIVES is a 24/7/365 emergency and specialty veterinary hospital providing critical care, cardiology, internal medicine, and surgery for small animals in the Fort Wayne area and tri-state region. Services are delivered by board-certified specialists and emergency veterinarians supported by advanced in-house diagnostics (CT, ultrasound, digital radiography, lab) and an on-site blood bank. The hospital also operates an online pharmacy offering prescription medications and therapeutic pet foods with direct home delivery.

Product overview

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is a multi-specialty veterinary hospital offering emergency, critical care, and specialty veterinary services. The hospital operates 24/7 emergency care and critical care units alongside three specialty departments: Cardiology, Internal Medicine, and Surgery. Supporting clinical services include an in-house pharmacy, diagnostic imaging (digital radiography, CT, ultrasound), and blood transfusion services. An online pharmacy provides home delivery of medications and prescription pet foods through third-party partners. The hospital also runs a volunteer blood donor program for pets.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Veterinary Care Around-the-clock emergency veterinary care available 24 hours a day, 365 days a year, with emergency veterinarians and experienced technical support staff on-site at all times. Patients are seen on a first-come, most-critical basis with no appointment required.
• Critical Care Services Specialized intensive care for hospitalized patients delivered by board-certified critical care specialists, offering advanced treatments including arterial blood gas analysis, blood transfusions, and multimodal pain management.
• Cardiology Services Veterinary cardiology department led by a board-certified cardiologist offering non-invasive diagnostics and management of cardiac diseases including echocardiography, electrocardiography, and Holter monitoring.
• Internal Medicine Services Specialty care for complex internal medicine cases including ultrasonography, endoscopy, bone marrow aspiration, and cancer care, staffed by board-certified internal medicine specialists.
• Surgery Services Advanced surgical services including orthopedic, soft tissue, oncologic, neurologic, and thoracic surgery, plus minimally invasive laparoscopic procedures including spay and gastropexy.
• Blood Donor Program Volunteer-based blood donor program for client and employee pets to support blood and plasma transfusions, with free annual health screenings valued at $500 for participating donors.
• Online Pharmacy Online pharmacy service for NIVES clients offering medication ordering and home delivery through integrated partners including Hill's to Home, MyVetStoreOnline, and Purina Pro Plan Vet Direct.
• Blood Transfusion Services Blood and plasma transfusion services for pets suffering from trauma, anemia, and bleeding disorders, with blood products stored on-site in specialized blood bank refrigerator or freezer.
• Diagnostic Imaging Advanced diagnostic capabilities including digital radiography with radiologist consultations, emergency ultrasound, and computed tomography (CT) imaging.

Quantifiable outcome

• Only Level II Critical Care Facility in Indiana as of 2015 certification date
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Hill's to HomecoreGTM or Marketing PartnerPet food delivery partnership offering Hill's Prescription Diet and Science Diet products delivered directly to pet owners' homes. Part of the hospital's online pharmacy services.
• MyVetStoreOnlinecoreGTM or Marketing PartnerOnline pharmacy partner providing prescription medications and pet health products for NIVES clients with direct home delivery options.
• Purina Pro Plan Vet DirectcoreGTM or Marketing PartnerPet food delivery partnership offering Purina Pro Plan veterinary formulas delivered directly to pet owners' homes through the online pharmacy.
• National Veterinary Associates (NVA)coreStrategic or Co-development PartnerNVA is the parent company of NIVES. NVA is a major veterinary hospital network providing resources, support, and shared services across multiple veterinary hospitals. The privacy policy indicates NVA as the controlling entity.
• CareCreditminorOthersThird-party healthcare financing option accepted for pet care payment plans, enabling pet owners to manage emergency and specialty care costs.
• ScratchPayminorOthersThird-party payment plan option accepted for pet care, providing flexible financing solutions for veterinary expenses.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• BluePearl Veterinary Partners: Large network of emergency and specialty veterinary hospitals operating 24/7 with board-certified specialists across surgery, internal medicine, cardiology, oncology, and emergency/critical care — directly comparable multi-specialty referral model to NIVES.
• Veterinary Emergency Group (VEG): Fast-growing emergency-only veterinary hospital chain operating 24/7 with a focus on customer-experience-driven ER care — directly comparable emergency service line to NIVES's 24/7 ER, though narrower on the specialty side.
• DoveLewis Emergency Animal Hospital: Non-profit 24/7 emergency and critical care hospital in Portland, OR with specialty services and a blood bank — directly comparable 24/7 ER/specialty hospital operating model with on-site transfusion capability like NIVES.
• Angell Animal Medical Center: Boston-based emergency, specialty, and primary care veterinary hospital staffed by board-certified specialists across multiple disciplines — same multi-specialty 24/7 referral model as NIVES, with a longer urban footprint.
• Pet Emergency & Specialty Center of Marin: Northern California 24/7 emergency and specialty veterinary hospital offering surgery, internal medicine, cardiology, and critical care — comparable single-site multi-specialty referral profile to NIVES.
• MedVet: Veterinary-owned network of emergency and specialty hospitals offering 24/7 ER, internal medicine, surgery, cardiology, and critical care staffed by board-certified specialists — same specialty/ER referral model and target customers as NIVES.

Regional players

• IndyVet Emergency & Specialty Hospital: Indianapolis-based 24/7 emergency and specialty veterinary hospital with board-certified specialists in surgery, internal medicine, cardiology, oncology, and critical care — same specialty/ER model as NIVES, but anchored to a different Indiana metro.

Broad incumbents

• VCA Animal Hospitals: One of the largest veterinary hospital networks in North America, offering general practice plus specialty and emergency services at many locations — overlapping capabilities with NIVES, but broader and less focused on a single specialty referral site.
• Animal Medical Center (NYC): Large non-profit veterinary center in New York offering 24/7 emergency, specialty, and teaching hospital services across nearly every specialty — overlapping multi-specialty and ER capabilities with NIVES, but at significantly larger scale.

Others

• National Veterinary Associates (NVA): NIVES's parent company and a large multi-site operator of companion animal and equine veterinary hospitals; comparable as the parent/portfolio company rather than a direct competitor, and relevant for understanding NIVES's strategic context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NIVEShospital

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital