What RFM does

RFM (Robertson Facilities Management Limited) is a UK facilities management operator headquartered in Stirling, Scotland, founded in 1998 and operating as part of the family-owned Robertson Group. The company delivers hard FM (planned and reactive mechanical and electrical maintenance, building fabric and lifecycle management), soft FM (cleaning, security, catering, waste, grounds maintenance including robotic mowing), integrated FM bundles, total FM contracts assuming full operational responsibility, managed services, lifecycle asset management, and minor project works. Its technology backbone is third-party MRI Evolution for CAFM (asset tracking, work order management, helpdesk), MRI Energy plus Agora analytics for real-time energy monitoring and decarbonisation, BIM-to-CAFM data integration, and ISO 9001-based quality audits.

RFM serves UK public and private sector clients through multi-year competitive tenders and framework agreements (Crown Commercial Service, Clear Futures with AECOM, Bloom, Aura/NYOP, WEPCo, hub East Central Scotland, Scottish Futures Trust). Visible customer segments include local authorities (Stockport, Tameside, Wakefield, Bolton, Redcar & Cleveland, North Tyneside), education (Tameside BSF, Newcastle BSF, Dundee Schools PPP, Rhondda Cynon Taf, Teesside University, Queen Margaret University, Forfar Community Campus), NHS and healthcare (NHS Highland New Craigs, NHS Orkney, NHS BSA, County Durham & Darlington, UHND, Mersey Care), blue light services (Scottish Fire and Rescue, North East Fire & Rescue), commercial (EnQuest), heritage (National Galleries of Scotland), hospitality (Speyside distillery) and transport (ScotRail). The business model is managed services under long-duration contracts (typically 3–30 years) priced via competitive tender, with revenue derived from contractual service fees covering both hard and soft FM, decarbonisation projects, and lifecycle replacement programmes. The 1,300-strong workforce manages over 4,500 buildings across Scotland, North East, North West and Yorkshire England, and Wales.

Name

RFM

Legal name

Robertson Facilities Management Limited

Website

https://rfm.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

RFM is a UK facilities management operator delivering hard, soft, integrated, total and managed FM plus lifecycle and decarbonisation services to public and private sector estates. It manages over 4,500 buildings with 1,300 employees under long-duration PFI, DBFM and framework contracts.

Ownership category

akta.pro rank

Product category

Facilities Management Services

NAICS

Facilities Support Services (5612)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard FM (Technical Facilities Management: MEP/HVAC/Plumbing/Electrical) (IMAIAAAA)

akta.pro secondary industries

Soft FM (Cleaning/Janitorial/Sanitation) (IMAIAAAB), Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE), Waste & Resource Management (General Waste/Recycling/Composting) (IMAIAAAG), Integrated Facilities Management (IFM) & Hard/Soft Services (EDAEAAAA)

Keywords

• Facilities management services
• Building maintenance solutions
• Energy management decarbonisation
• Lifecycle asset management
• PFI contract management

Headquarters

HQ city

Paisley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Facilities Management Contracts: RFM generates revenue primarily through long-term FM service contracts with public and private sector organisations. Contracts are typically multi-year (3-30 years) and cover hard FM, soft FM, integrated FM, total FM, managed services, lifecycle management, and project works. Revenue is generated through contractual service fees, typically priced as all-inclusive service packages.
2. Total FM Contracts: RFM handles all FM functions including cleaning, catering, hard maintenance, and embedded management roles such as property and corporate landlord support under total FM contracts.
3. Total FM for Tameside Council: Large-scale maintenance and management for Tameside MBC including FM, estates management and catering for 53 primary schools and 186 buildings.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

RFM delivers integrated and total facilities management services for public and private sector organisations across the UK, covering Hard FM (mechanical & electrical maintenance, building fabric, lifecycle), Soft FM (cleaning, catering, security, grounds), Integrated FM (tailored service bundles), Total FM (full responsibility for every FM function), Managed Services (building/estates management with CAFM via MRI Evolution), and energy/decarbonisation support via MRI Energy and Agora analytics. Customers are typically local authorities, NHS trusts, schools, universities, blue light services, and commercial operators managing multi-site, multi-year estates.

Product overview

RFM (Robertson Facilities Management) is a facilities management company providing a comprehensive portfolio of services across the UK. The offering consists of core FM service lines including Hard FM (mechanical and electrical maintenance), Soft FM (cleaning, security, waste management, grounds maintenance), Integrated FM (tailored service bundles), Total FM (complete FM responsibility), Managed Services (building/estates management with CAFM via MRI Evolution platform), Lifecycle Asset Management, Project Works, and Grounds Maintenance. The technology stack includes MRI Evolution CAFM platform, MRI Energy analytics, and Agora analytics for energy management and decarbonisation services. RFM serves diverse sectors including education, healthcare, local authorities, commercial, blue light services, and heritage environments.

Differentiator

Problem solved

Functional benefit

Products and services

• Hard FM Planned and reactive maintenance services including mechanical and electrical (M&E) maintenance, building fabric maintenance, and lifecycle management for buildings and facilities, delivered to public and private sector clients across the UK.
• Soft FM Non-technical facility services including professional cleaning, security, waste management, pest control, grounds maintenance, reception services, and catering, delivered across UK estates.
• Integrated FM Tailored facilities management packages bundling specific services required by the customer into a single, easy-to-manage contract with one point of contact, combining Hard FM and Soft FM elements.
• Total FM Complete facilities management service where RFM assumes full responsibility for every FM function from cleaning and catering to hard maintenance and embedded management roles including property and corporate landlord support.
• Managed Services Building management and estates services including CAFM solutions (MRI Evolution), 24/7 in-house helpdesk, ISO 9001-based quality management, and energy management using MRI Energy and Agora analytics platforms.
• Lifecycle Asset Management Long-term maintenance planning and asset management services ensuring buildings and facilities are maintained optimally over their operational lifetime, including BIM data integration and PFI handback expertise.
• Project Works Minor works, refurbishments and capital projects including decarbonisation retrofit, building management system upgrades, and office moves for client estates.
• Grounds Maintenance External area maintenance services including lawn care, grass pitches, seasonal upkeep, tree and shrub care, robotic mowing, biodiversity-friendly practices, and winter gritting services.
• CAFM Solutions Computer-aided facilities management platform (MRI Evolution) enabling asset tracking, maintenance scheduling, real-time task monitoring, work order management, workflow allocation, and detailed reporting for FM operations.
• Energy Management In-house energy team service using MRI Energy and Agora analytics for real-time energy usage tracking, decarbonisation audits, net zero transition planning and grant funding applications.

Quantifiable outcome

• £605,228 of savings over a 5-year renewed term at Stockport Metropolitan Borough Council through supply chain re-evaluation and smart systems
• +10 more outcomes

Named customers27 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• Clear FuturescoreStrategic or Co-development PartnerClear Futures is a strategic procurement partnership between Eastbourne and Lewes Councils and strategic delivery partners AECOM and Robertson. RFM is a tier 1 supply chain partner providing facilities management, project works, and energy/decarbonisation services through this framework. The partnership serves public sector bodies including Bolton Council and Stockport Council, providing advisory, investment, asset management, energy, decarbonisation, and FM services.
• Robertson Group (Parent)coreOthersRFM is a proud part of the Robertson portfolio of businesses. Robertson Group (Holdings) Limited is the parent company. The relationship provides access to construction, infrastructure and support services capabilities, enabling integrated project delivery from build through to operational FM.
• Aura (Newcastle Local Education Partnership)coreChannel Partner/ Reseller/ DistributorRFM is the main subcontractor for Aura, the Newcastle Local Education Partnership (LEP), providing hard and soft FM services to 11 schools in Newcastle under a 25-year contract. RFM supports Aura in the regeneration of the area.
• Tameside Metropolitan Borough CouncilcoreStrategic or Co-development PartnerRFM has partnered with TMBC since 2018, delivering total FM for 186 buildings across the corporate estate, total FM for Tameside BSF schools, catering for 53 primary schools, and events/estates management. The relationship was extended beyond the initial 3-year agreement.
• Scottish Fire and Rescue ServicecoreStrategic or Co-development PartnerRFM is specialist hard services partner to SFRS (world's fourth largest fire and rescue service), covering all planned and reactive maintenance across 600 buildings totalling 209,133 square metres, including fire stations, offices, headquarters and training facilities. Won PFM Partnership Awards Overall Winner and Partners in Expert Services in 2025.
• AECOMmajorImplementation/ SI/ Consulting PartnerAECOM is a key strategic delivery partner within the Clear Futures framework. RFM works with AECOM on feasibility studies, energy modelling, and decarbonisation proposals for public sector clients including Bolton Council and Stockport Council.
• Supplier Development ProgrammeminorGTM or Marketing PartnerRFM is a corporate member of the Supplier Development Programme, engaging with SMEs and third sector organisations to ensure local delivery of specialist services and spend for contracts such as the SFRS FM contract.
• Bolton Metropolitan Borough CouncilcoreStrategic or Co-development PartnerThrough the Clear Futures partnership, RFM provided property and asset management, planned FM, and project works for Bolton Council's corporate estate. The 5-year relationship included a 100-day development plan, compliance establishment, and £4.5m decarbonisation project delivering 354 tonnes CO2e reduction.
• Stockport Metropolitan Borough CouncilcoreStrategic or Co-development PartnerRFM supports SMBC through an integrated FM role covering facilities management, asset management and supply chain management. £15.4m, 7-year contract covering 250 buildings, delivering £94,000 annual savings and 607.4 tonnes CO2e reduction per year.
• WEPCo (Welsh Education Partnership Company)coreStrategic or Co-development PartnerWEPCo is the Welsh Education Partnership Company managing PFI/MIM school projects. RFM delivers Hard FM Services to new build primary schools for Rhondda Cynon Taf Council under 25-year concession agreements through WEPCo.
• Consort ( Newcastle Hospitals NHS Foundation Trust subsidiary)majorImplementation/ SI/ Consulting PartnerRFM was selected by Consort to provide estate services at University Hospital of North Durham following competitive tender, delivering hard and soft FM for the 450-bed acute hospital under a 4-year contract.
• Covesea LtdminorOthersCovesea Ltd and Infrastructure Managers Ltd were joint venture partners for the RAF Lossiemouth PFI housing project (first privately financed government project in the military residential sector, 279 homes). Robertson and joint venture partners constructed in 1999; RFM provided maintenance services from 2013-2018.
• hub East Central ScotlandmajorStrategic or Co-development Partnerhub East Central Scotland is the development partner for DBFM projects in east central Scotland. RFM provides hard FM and lifecycle management for projects including Forfar Community Campus (via Robertson Tayside as Tier 1 contractor and Scottish Futures Trust).
• Scottish Futures TrustmajorStrategic or Co-development PartnerThe Scottish Futures Trust is a non-profit company improving public infrastructure investment in Scotland. It partners with hub East Central Scotland on DBFM education projects including Forfar Community Campus, where RFM provides long-term hard FM and lifecycle management.
• EnQuestcoreOthersRFM delivered total FM services to EnQuest (UK-based independent oil company) at Annan House Aberdeen, an initial 5-year contract (2015-2020) subsequently extended for two more years, covering 120,000 sq ft across 8 storeys for 800 people on a 24/7 basis.
• Robertson Construction / Farrans HeronmajorStrategic or Co-development PartnerRFM works closely with Robertson Group construction divisions (Robertson North East, Robertson Tayside, Robertson Capital Projects) and construction partners (Farrans Heron, Sewell Group) on DBFM/PFI projects where RFM provides FM services from design phase through to long-term operation.

Scale indicators16 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sodexo UK: Sodexo is a global FM and food services group with substantial UK presence in hard FM, soft FM and integrated FM for public and private sector clients. Operates across education, healthcare, defence and corporate estates, overlapping with RFM's service lines and customer base.
• Equans UK: Equans (formerly Engie Services) provides UK FM, energy services, technical FM and decarbonisation solutions to public sector, healthcare and commercial clients. Comparable to RFM in energy management, hard FM and integrated FM, with broader infrastructure services portfolio.
• Engie UK: Engie is a global energy and facilities services provider with UK FM, energy management and decarbonisation capability serving public sector, healthcare and commercial estates. Overlaps with RFM in hard FM, energy management and integrated FM, with broader scale and capital base.

Direct peers

• Serco Group: Serco is a major UK and international public services operator with significant facilities management, healthcare and education estates contracts for government clients. Directly competes with RFM for NHS, local authority and blue light service FM tenders, including PFI/PPP-style engagements.
• Kier Group: Kier is a UK infrastructure services group with facilities management and property services divisions serving local authorities, education, healthcare and blue light clients. Comparable to RFM in lifecycle asset management, PFI/PPP delivery and integrated public sector FM contracts.
• Amey UK: Amey is a UK infrastructure and facilities management provider delivering hard FM, soft FM, lifecycle asset management and PFI/PPP services to local authorities, education, justice and highways clients. Comparable to RFM in integrated public sector FM, PFI lifecycle management and decarbonisation projects.
• Atalian Servest: Atalian Servest is a UK and European integrated FM provider delivering hard FM, soft FM, cleaning, catering and security services to public and private sector clients. Direct competitor to RFM in soft FM, integrated FM and education/local authority contracts.
• BAM Construct / BAM FM: BAM operates construction, PFI/PPP and facilities management services in the UK, with BAM FM delivering integrated FM and lifecycle services to education, healthcare and public sector clients. Comparable to RFM's Robertson Group-backed construction-to-FM delivery model.
• Mitie Group: Mitie is the UK's largest facilities management and professional services company, providing integrated FM, hard FM, soft FM, energy management and decarbonisation services across public sector, healthcare, education and commercial estates. Direct competitor to RFM in UK integrated and total FM tenders, particularly for public sector framework wins.
• OCS Group: OCS is an international FM group with a strong UK presence in soft services (cleaning, catering, security) and integrated facilities management for healthcare, education, public sector and commercial clients. Direct competitor to RFM in catering-led school contracts and integrated NHS/healthcare FM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rfm-marketing
• Xx.com/rfmltd
• Facebookfacebook.com/RFMmarketing

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RFM