International Programs Group

What International Programs Group does

International Programs Group (IPG) is an independent Third-Party Administrator (TPA) headquartered in Toronto, Canada, providing claims administration and adjusting services across Canada, the United States, and the Lloyd's of London market. Founded in 2008 and operating as a subsidiary of SCM Insurance Services (partnership entity ClaimsPro LP in Canada; ARM Claims Incorporated in the United States), IPG serves Lloyd's syndicates, London market brokers, coverholders, domestic P&C insurers, and self-insured entities with high deductibles or self-insured retention. The firm is licensed across all Canadian provinces and 35+ US states and operates from offices in Toronto, Montreal, New Westminster (Vancouver), St. Louis, and Little Rock. As of November 2025, IPG is being acquired by Davies, which will bring combined revenues of approximately $1.4 billion and 9,500 colleagues across 22 countries.

IPG's product offering is anchored in a full-cycle claims administration workflow: 24/7 bilingual Emergency Claims Services, Desktop Adjusting (in-house, cycle-time-reducing model), Claims Intake and Triage, Examining and Litigation Management, Financial Management and Compliance (trust accounts, Lineage payment processing, bordereau production with Lloyd's Solvency Tier II compliance), Specialty Lines (E&O, D&O, Environmental, Construction Wrap-Up, Medical Malpractice), and Insurance Expert Witness services. The Open Market Triage Centre (OMTC) packages open-market adjusting for Lloyd's coverholders at Basic and Plus tiers. Underlying technology includes the proprietary iAdjust claims management platform and the IPG Insights data services platform — MI reporting with hundreds of customizable data fields accessible 24/7. ClaimPilot is the claims processing product suite being upgraded with AI and agentic AI features under the incoming Davies ownership.

IPG generates revenue through B2B managed-services and professional-services fees tied to claims volume, complexity, and the regulatory/operational work required per file (intake, examination, litigation management, bordereau production, financial settlement, reporting). Specific pricing is not publicly disclosed; gross salary bands for in-scope roles range from approximately $35k USD (Call Center Specialist) to $111.5k CAD (Specialty Lines Examiner). Distribution is relationship-driven — direct sales by Managing Directors for Canada and US, Vice Presidents and Directors of Business Development, and Lloyd's market relationships — supported by a website and client portal. Web pricing model is custom/quoted based on client needs, volume, and complexity. Recent leadership changes have formalized a dual-region operating structure (separate Heads of Claims and Operations for Canada and US) preparing the firm for integration into Davies' global insurance services platform.

Name

International Programs Group

Legal name

ARM Claims Incorporated dba International Programs Group

Website

https://ipgclaims.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

International Programs Group (IPG) is a Toronto-based Third-Party Administrator providing claims administration, adjusting, and specialty lines services to Lloyd's of London syndicates, domestic P&C insurers, and self-insured entities across Canada and the United States.

Ownership category

akta.pro rank

Product category

Insurance Claims Administration (Third Party Administration)

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF)

akta.pro secondary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

Keywords

• Third party administration
• Claims administration services
• Lloyd's market claims
• Insurance claims adjusting
• Specialty lines claims

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Third Party Administration Services: IPG operates as a TPA providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high deductibles. Revenue is generated through fees for claims handling, management, and administration services.
2. Claims Adjusting Services: Desktop adjusting, field adjusting, and specialty lines claims handling. Services include Emergency Claims Services, Desktop Adjusting, Risk Management Services, MI Reporting, Claims Intake and Triage, Examining and Litigation Management, Financial Management and Compliance, Customer Surveys, Specialty Lines, and Open Market Triage Centre services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

International Programs Group (IPG) is an independent Third-Party Administrator (TPA) providing end-to-end claims administration services to Lloyd's of London syndicates, domestic insurers, and self-insured entities across Canada and the United States. Core deliverables include emergency claims handling, desktop adjusting, examining and litigation management, financial management and compliance (trust accounts, bordereaux, Lloyd's regulatory reporting), specialty lines claims, and risk management. The firm holds adjuster licensing across all Canadian provinces and 35+ US states, with bilingual 24/7 service and proprietary platforms (iAdjust, IPG Insights) supporting its claims operations.

Product overview

International Programs Group (IPG) is a Third-Party Administrator (TPA) providing claims services across Canada and the United States for Lloyd's of London, domestic insurers, and self-insured entities. The company operates a multi-module platform centered around core claims handling services including Emergency Claims Services (ECS), Desktop Adjusting, Specialty Lines, and Insurance Expert Witness. Supporting capabilities include MI Reporting, Financial Management and Compliance, Risk Management Services, Open Market Triage Centre (OMTC), Claims Intake and Triage, Examining and Litigation Management, Customer Surveys, Branding, and Stewardship Meetings. The IPG Insights platform provides data analytics capabilities, while iAdjust serves as the proprietary technology foundation enabling real-time dashboards and management information delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Claims Services (ECS) 24/7 bilingual emergency claims handling service available across Canada and the US, with local jurisdictional knowledge and an understanding of Lloyd's syndicate requirements, designed to protect client brands.
• Desktop Adjusting End-to-end claims adjusting handled completely in-house, reducing cycle time and offsetting costs associated with third-party adjusting by using field adjusters only as required.
• Risk Management Services Comprehensive risk management for insurance clients including risk inspections, claim trends analysis, and policyholder education, delivered in partnership with Opta Precise Services.
• MI Reporting Management Information reporting platform providing 24/7 accessible reports tailored to client specifications with hundreds of customizable data fields to monitor portfolios.
• Claims Intake and Triage Claims handling process starting from receipt, triaging to desktop units for in-house adjustment or field adjusters, with single-mailbox reporting across Canada.
• Examining and Litigation Management Claims examination with coverage confirmation, reserve setting, and field work coordination, plus active litigation management and cost control procedures using professional contacts across the country.
• Financial Management and Compliance Fully operational backroom service for trust account management, Lineage payment processing, and bordereau production with Lloyd's regulation compliance including Solvency Tier II reporting, Lloyd's reporting Standards Version 5, and AML/AFL/TCF and Sanctions requirements.
• Customer Surveys Net Promoter Score (NPS) system measuring customer satisfaction and enabling identification of service improvement areas.
• Branding White-label service providing branded emergency claims services, professional hotline access, and signature banners that represent client brand identity.
• Open Market Triage Centre (OMTC) Open market adjusting services for Lloyd's including claims intake, triage, data management, fund processing, claims examining, and litigation management, available in OMTC Basic and OMTC Plus tiers.
• Stewardship Meetings Client partnership meetings for reviewing program results, conducting planning, and discussing service enhancements, held semi-annually, quarterly, or monthly based on claim volume.
• Specialty Lines Specialized claims handling for Professional, Financial, and related lines including Errors & Omissions, Directors & Officers Liability, Environmental Impairment Liability, Construction Wrap-Up, and Medical Negligence.
• Insurance Expert Witness Expert witness services for bad faith, claims handling, breach of duty, and other legal proceedings, led by Mark Pollack with 30+ years of claims experience.

Quantifiable outcome

• Reduced cycle times through desktop adjusting model
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Four partnerships are on record, tiered major and core.

• Affirmative Risk Management (ARM)majorStrategic or Co-development Partner · 30 September 2019Affirmative Risk Management (ARM) was consolidated under IPG as part of SCM's expansion of its TPA offering across North America. ARM brought industry-leading teams of experts and, combined with CMI, made IPG the preeminent provider of TPA services in North America.
• Claims Management Inc. (CMI)majorStrategic or Co-development Partner · 30 September 2019Claims Management Inc. (CMI) was consolidated under IPG alongside ARM as part of SCM's North American TPA expansion. Together, ARM and CMI combined with IPG's Canadian operations created a unified North American TPA platform.
• Nixon & Company, Inc.majorStrategic or Co-development Partner · 3 May 2017Nixon & Company, Inc., founded over 40 years ago and headquartered in St. Louis, Missouri, was acquired by SCM Insurance Services for its initial entry into the United States. The acquisition provided a platform from which SCM could build out its service offerings both domestically and into the Lloyd's of London marketplace.
• SCM Group of CompaniescoreStrategic or Co-development PartnerIPG is part of SCM Insurance Services Group of Companies which includes ClaimsPro, Xpera Risk Mitigation & Investigation, Cira Health Solutions, Pario Engineering & Environmental Sciences, SCM Risk Management Services, Opta Information Intelligence, and Nixon & Company. This provides IPG clients access to a full continuum of risk mitigation services including claims adjusting, forensic accounting, property evaluations, engineering and environmental services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/international-programs-group

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about International Programs Group