What Teleperformance USA does

Teleperformance USA operates as part of Teleperformance SE, a French public company listed on Euronext Paris (ticker: TEP) and a constituent of the CAC 40 index. Founded in 1977, the group provides digital business services spanning customer experience management, trust & safety, collections, back-office operations, recruitment process outsourcing, language interpretation, and revenue-as-a-service across nearly 100 countries and 170 markets. Its client base includes approximately 1,500 brands globally, with 62% of Kantar Brandz Top 100 brands and 53% of Forbes Top 100 companies as clients, supported by an average partnership tenure of 14 years among top 100 customers. Daniel Julien serves as Chairman and CEO.

The company's technology stack centers on the TP.ai FAB Suite, an AI-enabled platform with modules for Connect, Assist, Growth, Collect, and Dataservices, overlaid on top of the proprietary T.A.P. (Trust, Absorb, Perform) operating methodology and Lean Six Sigma delivery discipline. TP combines proprietary AI with foundation-model architectures (including third-party LLMs such as those accessed via its ODIN platform) and feeds these with proprietary interaction data generated across roughly 490,000 employees fluent in 400+ languages and dialects. Verticalized offerings target healthcare revenue cycle management, language interpretation (through the LanguageLine Solutions acquisition), recruitment, and visa services, in addition to omnichannel customer experience delivery.

Teleperformance generates revenue primarily through enterprise B2B managed services contracts with Fortune-class brands, priced via per-interaction, per-agent, and outcome-based engagement models. Multi-year contracts, dedicated delivery teams, and embedded AI tooling create high switching costs and recurring revenue. The 2023 acquisition of Majorel substantially expanded scale, content moderation capability, and emerging-market footprint, while ongoing product investment (TP.ai FAB Suite) signals a shift toward AI-augmented and outcome-based service delivery. Recognition as an Everest Group CXM Services PEAK Matrix Leader (2025 EMEA, 2021 Work-at-Home Agent) and a multi-year UNICEF partnership round out the company's enterprise positioning.

Name

Teleperformance USA

Legal name

Teleperformance SE

Website

https://teleperformanceusa.com

Company type

Public

Founded year

1977

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Teleperformance USA is part of Teleperformance SE, a CAC 40-listed global digital business services provider founded in 1977. It delivers AI-enabled customer experience, trust & safety, collections, interpretation, and back-office services to roughly 1,500 enterprise brands across nearly 100 countries.

Ownership category

akta.pro rank

Product category

Customer Experience Management Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• Customer experience management
• Business process outsourcing
• Digital business services
• AI-augmented contact center
• Outsourced omnichannel support

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Customer Experience (CX) Services: End-to-end customer experience management including omnichannel customer service, tech support, digital experience management, and customer journey optimization. Revenue generated through service contracts with enterprise clients.
2. Revenue-as-a-Service (RaaS): B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven models. Performance-based pricing structure.
3. Trust and Safety Services: AI-enabled content moderation, fraud prevention, and risk controls for platforms and brands
4. Collection Services: AI-powered debt collection combining predictive intelligence with regulated-sector expertise, managing billions in receivables annually
5. Back-office Support: Operations across finance, accounting, HR, data processing, and workflow management
6. Technology Services: AI-powered technology services that run, secure, modernize, and scale enterprise platforms with end-to-end accountability
7. Data Services and Analytics: Advanced analytics and data engineering powering AI, machine learning, and generative AI initiatives

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Teleperformance USA provides outsourced digital business services for Fortune 500 and top global brands, encompassing AI-augmented customer experience management (omnichannel customer service, tech support, collections, trust and safety), back-office operations, business transformation consulting, and specialized capabilities such as healthcare support, interpretation, RPO, and visa/consular services. Services are delivered through a global platform spanning approximately 100 countries with 400+ languages, combining proprietary AI (TP.ai FAB suite, ODIN platform), operational methodology (T.A.P., Lean Six Sigma), and human expertise.

Product overview

Teleperformance (TP) is a global digital business services company with ~48 years of experience operating across ~100 countries and serving ~170 markets. The company serves 62% of Kantar Brandz's Top 100 brands and 53% of Forbes' Top 100. TP's portfolio is organized around three core pillars: (1) TP.ai FAB Suite — AI-powered Human+AI solutions including FAB Connect (human-AI collaboration), FAB Assist (AI-powered operational scaling), FAB Growth (AI-powered B2B sales acceleration), FAB Collect (AI-powered debt collections), and TP.ai Dataservices (data infrastructure for AI/ML); (2) End-to-End CX Services — Customer Service, Revenue-as-a-Service (RaaS), Trust and Safety (AI moderation and fraud prevention), Collection Services, and Back-office Support; and (3) Consulting Services — Advanced Analytics, Business Transformation, and Technology Services. Additionally, TP offers specialized platforms including TP Client (omnichannel CRM), TP Unify (robotic screen consolidation), ODIN (GPT-3-based AI platform), Artflow (BPM/workflow), Simply Delivery (logistics case management), Sales Assistant (telesales CRM), WeSupport (help desk), TP Sentiment (employee mood tracking), Circle of Excellence (HCM), and TP Village (virtual employee community). TP also operates proprietary delivery models including TP Cloud Campus (virtual work), Smartshoring (global delivery optimization), and Multilingual Hubs. The company differentiates through 'High Tech-High Touch' — balancing technology with human empathy and Lean Six Sigma discipline. Notable quantitative results include 38% sales conversion improvement (FAB Growth) and 46% first-contact resolution (FAB Connect in banking).

Differentiator

Problem solved

Functional benefit

Brands

• TP.ai: AI-powered solutions platform including FAB Connect, FAB Assist, FAB Growth, and FAB Collect
• TP.ai FAB Connect
• TP.ai FAB Assist
• TP.ai FAB Collect
• TP.ai FAB Growth
• TP.ai Dataservices
• Cloud Campus
• TP Village
• Circle of Excellence
• Sales Assistant
• Simply Delivery
• Artflow
• We Support
• ODIN
• TP Unify
• TP Client
• TP Sentiment
• Smartshoring
• Majorel

Products and services

• Customer Service Omnichannel customer service, tech support, digital experience management, and customer journey optimization delivered across voice, digital, and social channels for enterprise clients.
• Revenue-as-a-Service (RaaS) B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven models designed to accelerate B2B revenue growth.
• Trust and Safety AI-enabled content moderation, fraud prevention, and risk controls protecting users, platforms, and brands while ensuring compliance and safe digital experiences.
• Collection Services AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise, managing billions in receivables annually.
• Back-office Support Back-office operations across finance, accounting, HR, data processing, and workflow management designed to drive efficiency and accuracy at scale.
• Advanced Analytics Speech, text, and interaction analytics consulting that harnesses customer data to anticipate needs and expectations, driving data-informed decision-making.
• Technology Services AI-powered technology services that run, secure, modernize, and scale enterprise platforms with end-to-end accountability for outcomes.
• Business Transformation Consulting Transformation consulting leveraging TP's proprietary T.A.P. (Technology, Analytics, Process) methodology to optimize client operations.
• Healthcare Support Specialized healthcare customer support services for payers, providers, and life sciences organizations.
• Interpretation and Translation

Quantifiable outcome

• 38% increase in sales conversions
• +1 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability15 records

Feature6 records

Partnerships

One partnership is on record.

• UNICEFcoreStrategic or Co-development PartnerTP UNICEF partnership is helping bring better opportunities to millions of children and their families worldwide, demonstrating TP's commitment to corporate social responsibility and community impact through sustainable development initiatives.

Scale indicators12 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Sutherland Global: Digital transformation and BPO company specializing in CX, analytics, and AI-driven automation. Comparable as a CX/BPO peer with similar digital services emphasis and Fortune 500 clients.
• Foundever: Customer experience provider (formerly Sitel/StarTek) offering multilingual CX, sales, and technical support globally. Comparable in scale, multilingual delivery, and enterprise BPO focus.
• TTEC: Digital customer experience and CX technology company providing omnichannel support and consulting. Directly competes with TP in enterprise CX outsourcing and increasingly in AI-enabled contact center solutions.
• Infosys BPM: BPM subsidiary of Infosys providing customer service, finance, and digital process services. Comparable as a global BPO peer with significant India-based delivery and enterprise client base.
• TaskUs: Outsourced CX and digital services provider serving high-growth clients in tech, fintech, and e-commerce. Comparable as a specialized BPO peer with significant trust & safety and content moderation overlap.
• Genpact: Global professional services and BPO firm focused on digital transformation, finance & accounting, and customer operations. Comparable in enterprise BPO scope, AI-enabled services, and global delivery footprint.
• Concentrix: Global CX and BPO services company serving enterprise clients across customer management, digital, and analytics. Directly comparable as a Tier-1 outsourced CX/BPO competitor with overlapping Fortune 500 client base.
• WNS Holdings: Business process management company offering CX, finance & accounting, and analytics services to global enterprises. Comparable as a mid-to-large BPO peer with similar vertical mix and offshore delivery model.

Broad incumbents

• Accenture: Global professional services firm with large CX, BPO, and AI consulting practices. Comparable as a broad incumbent that competes with TP on enterprise digital transformation and managed services deals.
• Genesys: Cloud contact center platform vendor providing CX orchestration and AI-powered agent assistance. Comparable as an incumbent in the contact center technology stack that TP competes with and integrates alongside.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/teleperformance
• Facebookfacebook.com/teleperformanceglobal

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teleperformance USA