Neptune Shipping Agency

What Neptune Shipping Agency does

Neptune Shipping Agency Ltd is a UK-headquartered freight forwarding and logistics services company operating from Callington, Cornwall since 1957, providing sea, air, road, and rail freight forwarding alongside in-house customs clearance and Port Health advisory services. The company holds Authorised Economic Operator (AEO) accreditation from HM Revenue and Customs, which enables expedited customs processing for its clients, and operates under British International Freight Association (BIFA) Standard Trading Conditions. Neptune's customer base spans UK importers and exporters across multiple verticals including rice, herbs and spices, organic food, and construction materials (natural stone/tiles), with documented trade lanes into Italy, the Netherlands, China, Portugal, and Ireland.

The company's technology stack centres on the proprietary MyNSA customer portal, which provides registered shippers with self-service capabilities including detailed shipment routing, quay-to-quay vessel tracking, real-time status updates, document uploads, operator messaging, and a two-year shipment archive. Neptune generates revenue primarily through transactional fees on freight movements (sea, air, road, rail), professional services fees for customs clearance and Port Health advisory, ancillary carrier surcharges (BAF, CAF, GRI, PSS, EBS, ECA, ETS), and licensing/commission on cargo insurance arranged through a third-party insurer on Institute Cargo Clauses A terms. Pricing is uniformly quote-based with no published rate card.

The go-to-market model is sales-led, anchored by a dedicated business development team (Director Steve Wyatt and Business Development Representative Andrew Clark) plus a sales support function reachable via [email protected], a request-a-quote form, and direct phone lines. The 51-100 person organisation also maintains a separate customs clearance team and Port Health department, and supports five trained Mental Health First Aiders as part of an employee wellbeing programme. The company is privately held with no disclosed external investment, subsidiaries, or parent entities.

Name

Neptune Shipping Agency

Legal name

Neptune Shipping Agency Ltd

Website

https://nsa.com

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

51–100 employees

Short description

Neptune Shipping Agency is a privately held UK freight forwarder founded in 1957, offering sea, air, road and rail freight plus in-house customs clearance and Port Health services to importers and exporters, supported by its proprietary MyNSA shipment tracking portal and AEO accreditation.

Ownership category

akta.pro rank

Product category

Freight Forwarding Services

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Ocean Export Forwarding (Booking/VGM/SI/BL) (TLACABAF)

Keywords

• Freight forwarding services
• Customs clearance
• Sea freight shipping
• Air freight forwarding
• Port health compliance

Headquarters

HQ city

Callington

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Freight Forwarding Services: Core revenue from sea freight, air freight, road and rail freight forwarding services. Services include competitive rates for shipping from all areas of the world, fast and reliable transit for part and full loads.
2. Customs Clearance: In-house customs team handles HM Revenue and Customs procedures, commodity tariff classification, import/export declarations, and coordination with port authorities. Leverages AEO accreditation for expedited processing.
3. Marine/Cargo Insurance: Arranges cargo insurance through an insurance facility with a reputable insurer, typically on Institute Cargo Clauses A basis. Premium calculated as percentage of goods value (CIF value).
4. Ancillary Charges: Various surcharges including BAF (Bunker Adjustment Factor), CAF (Currency Adjustment Factor), GRI (General Rate Increase), PSS (Peak Season Surcharge), EBS (Emergency Bunker Surcharge), ECA (Emission Control Area), ETS (Emissions Trading System), and other operational charges.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Neptune Shipping Agency is a UK-based freight forwarding and shipping agency that arranges the international movement of goods via sea, road, rail, and air. The company provides in-house customs clearance and Port Health compliance services, supported by an Authorised Economic Operator (AEO) accreditation, and operates a proprietary MyNSA customer portal for shipment tracking and document management.

Product overview

Neptune Shipping Agency operates as a global freight solutions provider offering a unified suite of logistics services. The core offerings include Sea Freight, Road and Rail Freight, Air Freight, Customs Clearance, and Port Health services. The company also provides MyNSA, an online shipment management portal that enables customers to track shipments, access sailing dates, upload documents, and communicate with operators. The services are delivered through an in-house customs clearance team and operate under BIFA Standard Trading Conditions.

Differentiator

Problem solved

Functional benefit

Brands

• MyNSA: A comprehensive shipment management solution providing detailed shipment information, vessel tracking, timeline features, seamless communication, and an archive feature dating back 2 years.

Products and services

• Sea Freight International ocean freight shipping services offering competitive rates and expertise in shipping from all areas of the world, for businesses importing and exporting goods.
• Road and Rail Freight Land transport services for both part and full loads, ensuring fast and reliable transit of goods within the UK and across Europe.
• Air Freight Express international shipping via carefully selected carriers with access to airports across the globe for swift consignment movement, particularly suitable for perishable items or urgent consignments.
• Customs Clearance In-house customs team providing HM Revenue and Customs declarations, commodity tariff classification, and preferential origin documentation for both imports and exports. AEO-accredited for expedited processing.
• Port Health In-house department providing guidance on port health controls and restrictions for food products imported into the UK, including organic imports and Products of Animal Origin (POAO).
• MyNSA Customer Portal Online self-service shipment management portal providing detailed shipment information, intuitive timeline tracking, quay-to-quay vessel tracking, document uploads, operator messaging, and an archive feature dating back up to 2 years for registered business customers.

Quantifiable outcome

• AEO consignments receive priority examination processing
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• British International Freight Association (BIFA)coreOthersMember of BIFA, operating under BIFA Standard Trading Conditions. The company transacts all business under the current edition of BIFA STCs, providing standardized trading terms and industry credibility.
• FIATA (International Federation of Freight Forwarders Associations)minorOthersReferenced as a useful industry resource, representing freight forwarders in 150 countries with 114 Association Members and 6,000+ Individual Members.
• RHA (Road Haulage Association)minorOthersReferenced as useful resource for road transport industry professionals, providing advocacy and support for members on legislation, fuel costs, and Net Zero transition.
• CILT (Chartered Institute of Logistics & Transport)minorOthersReferenced as professional body for logistics and transport professionals, providing career development, networking, and professional recognition.
• UK Organic Control Bodies (OF&G, Soil Association, OGF, BD Certification, WLPB)minorStrategic or Co-development PartnerApproved UK organic control bodies for certifying importers of organic goods. Neptune advises clients on registration requirements and COI processes for organic imports from outside the EU.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/NeptuneShipping
• LinkedInlinkedin.com/company/neptune-shipping-agency-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neptune Shipping Agency