GettingOut

What GettingOut does

GettingOut is a consumer-facing communication platform that enables friends and family members to stay connected with incarcerated individuals in correctional facilities across the United States and Canada. The platform unifies phone calls, video visitation (scheduled and on-demand), messaging, photo sharing, and financial deposit services (Trust & Commissary, prepaid phone, bail) into a single account system accessible via web, native iOS/Android apps, 24/7 phone customer service, and physical kiosks installed in facility lobbies. Identity verification (Telmate Verified) is enforced at facilities requiring caller authentication, and the platform is offered with bilingual English/Spanish support.

The underlying technology integrates with facility-based tablet systems, Telmate phone infrastructure, and ConnectNetwork account portability, all operated under parent Global Tel*Link Corporation d/b/a ViaPath Technologies. Financial transactions are processed by TouchPay Holdings, LLC d/b/a GTL Financial Services, a Licensed Money Transmitter. The product is tightly bound into the ViaPath/Telmate ecosystem, which limits its standalone architectural autonomy but provides deep facility-side integration that would be difficult for an independent competitor to replicate.

The business model is transaction-based and direct-to-consumer: users create self-serve accounts, deposit prepaid funds, and pay per use for communication services at facility-specific rates that are not publicly disclosed. Revenue is generated through transaction fees on communications (phone, video, messages, photos), commissary and trust deposits, and bail payments, with all flows captured within the ViaPath corporate structure. The addressable customer base consists of families and friends of the approximately 1.9 million individuals incarcerated in US correctional facilities, a captive and recurring demand pool that supports stable per-transaction economics rather than rapid top-line expansion.

Name

GettingOut

Legal name

TouchPay Holdings, LLC d/b/a GTL Financial Services

Website

https://gettingout.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

GettingOut is a consumer-facing communication platform enabling friends and family of incarcerated individuals to connect via phone calls, video visits, messaging, photos, and fund deposits across US and Canadian correctional facilities.

Ownership category

akta.pro rank

Product category

Correctional Communications Software

NAICS

Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI)

akta.pro secondary industries

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ), Embedded Payments (Pay-ins, Pay-outs, Wallets) (FSAGALAB)

Keywords

• Correctional communications
• Inmate communication services
• Video visitation platform
• Prison phone services
• Inmate fund deposits

Headquarters

HQ city

Fruitland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Software

Cost components

Technology or R&D, Operations, Infrastructure, Marketing or Sales, Personnel

Revenue model

1. Communication Services Transaction Fees: GettingOut generates revenue through transaction fees charged to friends and family members who deposit funds to pay for inmate communication services including phone calls, video visits, messaging, and photo sharing. Fees vary by facility and service type.
2. Trust & Commissary Deposits: Funds deposited into inmate trust and commissary accounts allow incarcerated individuals to purchase items from facility commissaries including snacks, toiletries, and clothing. Transaction processing fees apply.
3. Bail Payments: Bail payments processed through phone or facility kiosk, subject to transaction fees. This service is not available at all facilities and cannot be made online.
4. Prepaid Phone Time: Prepaid phone time purchases allow inmates to make outbound calls. Deposits over $50 include free voicemails valid for 60 days after purchase.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

GettingOut is a communication platform that enables incarcerated individuals to connect with friends and family through phone calls, video visitation (scheduled and on-demand), messaging, and photo sharing. The service also handles financial transactions including inmate trust/commissary deposits, prepaid phone funding, and bail payments. Access is provided via web, iOS/Android mobile apps, phone, and in-facility lobby kiosks, with identity verification handled through the proprietary Telmate Verified system.

Product overview

GettingOut is a communication services platform designed to help friends and family stay connected with incarcerated loved ones. The platform operates as a unified system combining multiple service modules: a web-based portal and mobile applications (Android and iOS) providing access to phone services via the Telmate Phone System, video visitation (both scheduled and on-demand via Visit Now), messaging with photo sharing, and deposit services for funding inmate accounts, commissary, and prepaid phone time. The system also integrates identity verification through Telmate Verified for facilities requiring caller authentication. All services are operated in partnership with ViaPath Technologies (formerly GTL/Telmate), with financial transactions processed through TouchPay Holdings LLC.

Differentiator

Problem solved

Functional benefit

Brands

• GTL Financial Services: GTL Financial Services is the d/b/a name under which TouchPay Holdings, LLC operates the deposit and financial services for GettingOut.

Products and services

• GettingOut Web Platform

Quantifiable outcome

• Inmates who are better connected to the outside world are more likely to obtain early release.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• TouchPay Holdings, LLC (d/b/a GTL Financial Services)coreTechnology or IntegrationTouchPay Holdings processes all cash transactions for prepaid phone accounts, as well as Trust/Commissary and bail payments. GTL Financial Services is the owner and manager of the GettingOut website and is a wholly-owned subsidiary of Global Tel*Link Corporation d/b/a ViaPath Technologies. TouchPay operates as a Licensed Money Transmitter.
• ConnectNetworkcoreTechnology or IntegrationConnectNetwork provides phone services and AdvancePay accounts for inmates. GettingOut links to ConnectNetwork for phone service setup and video visitation features. The platforms share user authentication and account systems.
• Global Tel*Link Corporation (d/b/a ViaPath Technologies)coreTechnology or IntegrationParent company of GettingOut and GTL Financial Services. ViaPath Technologies provides correctional facility communication solutions including phone, video visitation, and messaging services. GettingOut operates as a consumer-facing product under the ViaPath umbrella.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• JPay (Securus / Aventiv): Corrections-focused platform for inmate messaging, email, video visitation, and commissary/money deposits; now part of the Securus/Aventiv portfolio and historically a leading direct competitor in the same niche as GettingOut.
• NCIC Inmate Communications: Provider of inmate telephone, video visitation, and related communication services to county, state, and federal correctional agencies; competes for the same facility contracts as GettingOut and offers a parallel consumer deposit/communication stack.
• Paytel Communications: Regional inmate telephone and communication services provider; competes head-to-head with the larger platforms for facility contracts and offers analogous Friends & Family deposit and call-pricing economics.
• Prodigy Telephone Systems: Provider of inmate telephone services and related communication products to county and regional jails; a direct competitor in the same correctional communications RFP-driven market.
• Securus Technologies (Aventiv / AIP): Largest U.S. inmate communications provider, offering phone, video visitation, messaging, and commissary deposit services to correctional facilities — directly comparable product set and customer base to GettingOut.

Emerging players

• CorrLinks: Smaller-scale inmate messaging/email platform used in select correctional agencies; overlaps with GettingOut's messaging/photo feature set but is narrower in scope and facilities served.

Others

• ConnectNetwork: ViaPath-owned phone/video account platform directly linked from GettingOut for AdvancePay and video visitation; functions as a co-distribution channel for the same end-user rather than an external competitor.
• TouchPay Holdings (GTL Financial Services): Sister entity under the same ViaPath parent that processes GettingOut's cash, credit/debit, Trust/Commissary, and bail transactions as a licensed money transmitter; an internal/captive payments partner rather than a competing channel.

Broad incumbents

• Keefe Group: Major corrections-industry supplier providing commissary, technology, and inmate services; overlaps with GettingOut through Trust/Commissary deposits and facility-channel reach into the same customer base.
• ViaPath Technologies (Global Tel*Link): Parent of GettingOut and a top-tier incumbent in correctional phone, video visitation, and tablet services; while not a peer competitor, it operates the broader product line whose contracts underpin GettingOut's distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GettingOut