What Jackson Care Connect does

Jackson Care Connect (JCC) is a nonprofit Coordinated Care Organization (CCO) headquartered in Medford, Oregon, and a subsidiary of CareOregon. Founded in 2013, JCC contracts with the Oregon Health Authority (OHA) to deliver integrated managed care services to approximately 67,599 Oregon Health Plan (Medicaid) members in Jackson County — covering roughly 1 in 3.25 county residents. The organization operates with 11–50 employees and a contracted-provider model in which clinical services are delivered through a local network rather than employed staff.

JCC's core product is a fully integrated care delivery platform spanning physical health, behavioral health, oral health, and social-needs services. Following Oregon's 1115 Medicaid waiver, JCC launched Health-Related Social Needs (HRSN) benefits in March 2024 covering climate, housing, nutrition, and transitional supports, with nutrition benefits expanded in July 2026. The OHP Bridge program (2024) added a new eligibility cohort. Operational infrastructure was modernized in May 2026 through transitions to HealthHelp for prior authorization and OptumRx for pharmacy authorization. Community integrations include a long-standing Mobile Integrated Healthcare partnership with Mercy Flights, recognized with the 2025 AIMHI Excellence in EMS Integration Award.

JCC's business model is capitation-based: it receives per-member-per-month payments from OHA for enrolled Medicaid beneficiaries and bears utilization risk across the covered benefit package. There is no commercial, employer, or Medicare revenue disclosed; all revenue is concentrated with a single government payer under a regulated county-level license. Operational governance is provided by clinical leadership including Medical Director Leona O'Keefe, MD, with a CEO transition to Tricia Wilder scheduled for May 2026 succeeding Jennifer Lind.

Name

Jackson Care Connect

Legal name

Jackson Care Connect

Website

https://jacksoncareconnect.org

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Jackson Care Connect is a nonprofit Coordinated Care Organization in Medford, Oregon, serving approximately 67,599 Oregon Health Plan (Medicaid) members in Jackson County under a capitation contract with the Oregon Health Authority.

Ownership category

akta.pro rank

Product category

Medicaid Managed Care

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Hospital & Medical Service Plans (6324), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Integrated Physical-Behavioral-Social Care (Whole-Person) Medicaid Plans (HLAEAEAI)

akta.pro secondary industry

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Medicaid managed care
• Coordinated care organization
• Health plan administration
• Behavioral health services
• Social determinants of health

Headquarters

HQ city

Medford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Capitation Payments: As a Coordinated Care Organization (CCO), Jackson Care Connect receives capitation payments from the Oregon Health Authority (OHA) to provide healthcare services to Oregon Health Plan (Medicaid) members. The organization uses these funds to reimburse network providers and fund care coordination programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Jackson Care Connect is a state-certified Coordinated Care Organization (CCO) that administers Oregon Health Plan (Medicaid) benefits for approximately 67,599 members in Jackson County, Oregon. It coordinates physical health, behavioral health, oral health, and pharmacy benefits and supplements these clinical services with Health Related Social Needs (HRSN) supports covering housing, nutrition, and climate devices. The organization is part of the CareOregon family and leverages shared health-plan administration systems, member and provider portals, and community partnerships to deliver integrated whole-person care.

Product overview

Jackson Care Connect is a nonprofit Coordinated Care Organization (CCO) providing Oregon Health Plan (Medicaid) coverage for approximately 67,599 members in Jackson County, Oregon. The organization operates as part of the CareOregon family, coordinating physical, behavioral, and oral health care. Core offerings include a Member Portal and MyCareOregon mobile app for member access, a Provider Portal (Connect) for clinical workflows and prior authorizations, and HealthHelp WebConsult for specialty authorization management. Social support programs include Health Related Social Needs (HRSN) benefits and Flexible Services (HRSF) addressing housing, nutrition, climate devices, and other social determinants. Innovative care delivery programs include Mobile Integrated Healthcare (MIH) and the Alternate Destination Pilot in partnership with Mercy Flights. Provider education is delivered through the JCC Learning Series, Spring Conference, and Southern Oregon Medical Society CME activities. Youth leadership development is supported through the Youth Advisory Council.

Differentiator

Problem solved

Functional benefit

Products and services

• Jackson Care Connect CCO (Medicaid Health Plan) Coordinated Care Organization providing Oregon Health Plan (Medicaid) coverage for physical, behavioral, and oral health care to approximately 67,599 members in Jackson County, Oregon.
• CareOregon Connect Member Portal Secure online portal enabling members to access health information, submit documents, check request status, and communicate with CareOregon regarding social needs and care coordination.
• MyCareOregon Mobile App Mobile application enabling members to access health plan information and services on their smartphones.
• Provider Portal (Connect) Online portal for in-network providers to submit prior authorizations, durable medical equipment requests, care coordination referrals, and manage patient care documentation.
• HealthHelp WebConsult Prior Authorization Portal Specialty benefit management portal for prior authorizations covering cardiac services, diagnostic imaging, musculoskeletal/pain management, sleep medicine, and genetic testing.
• Mobile Integrated Healthcare (MIH) Program Preventive care program using trained paramedics and EMTs to provide follow-up care, health education, and care coordination for JCC members after hospital discharge, in partnership with Mercy Flights.
• Alternate Destination Pilot Program Program allowing paramedics to transport 911 callers to urgent care (Providence or La Clinica) instead of emergency departments when clinically appropriate, in partnership with Mercy Flights, Providence Medical Group, and La Clinica.
• Health Related Social Needs (HRSN) Benefit Medicaid-funded social support benefit including housing assistance, nutrition benefits (fresh fruits and vegetables, pantry foods), and climate devices for members experiencing qualifying life transitions under Oregon's 1115 Medicaid waiver.
• Flexible Services (HRSF) Non-covered Medicaid services addressing social determinants of health including housing supports, nutrition assistance, and other social needs. Members limited to $1,500 per calendar year.
• Care Coordination Services Programs helping members navigate healthcare systems, connect with providers, and access appropriate levels of care including behavioral health and substance use treatment, transportation, language services, and traditional health workers.
• JCC Learning Series Virtual continuing education series for providers and health professionals offering CEU and CME credits focused on health equity, cultural competency, and clinical best practices, held every other month.
• Jackson Care Connect Spring Conference Annual provider conference offering education sessions, networking, and professional development for the Southern Oregon healthcare community.
• PHLOW Psychiatric Consultation Program Psychiatric consultation and brief intervention program providing psychiatric support in primary care settings at La Clinica, with PCP residents completing 200 hours of in-person mentorship.
• OHP Bridge Implementation Implementation support for the OHP Bridge program expanding access to affordable health coverage for Oregon residents who do not qualify for traditional Medicaid.
• Bulk Purchasing Program for Providers Program providing bulk items to providers including cell phones, transit passes, sleeping bags, shelter materials, and hygiene products for distribution to members.

Quantifiable outcome

• 46 members served through medical respite with 748 bed days, with 1 in 4 discharged to stable housing
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Ten partnerships are on record, tiered core and secondary.

• Southern Oregon Medical Society (SOMS)coreStrategic or Co-development Partner · 1 January 2025JCC provided staff time and seed money to start SOMS, a collaborative community of physicians, NPs, and PAs. SOMS provides monthly CME activities with average attendance of 65 people per session. JCC is a founding sponsor of this learning/social series.
• La ClinicacoreStrategic or Co-development Partner · 1 January 2025JCC partners with La Clinica for PHLOW psychiatric consultation program serving 531 patients in 2025. Also partnered for Rogue River Health Center school-based health center and pharmacy coordination services.
• Mercy FlightscoreStrategic or Co-development Partner · 1 January 2016Jackson Care Connect partnered with Mercy Flights to implement Mobile Integrated Healthcare (MIH) program and Alternate Destination pilot program. MIH provides post-discharge preventive care through trained paramedics, serving 3,000+ members annually. The Alternate Destination program allows paramedics to transport appropriate 911 callers to urgent care instead of emergency departments, reducing ER overcrowding.
• Rogue RetreatcoreStrategic or Co-development PartnerMedical respite partnership providing shelter and support for unhoused members with medical needs. Served 46 members in 2025 with 748 total bed days; more than 25% discharged to stable housing.
• ACCESScoreStrategic or Co-development PartnerJCC partnered with ACCESS to transform lives through building stability initiatives. Partnership focuses on addressing social determinants of health and supporting vulnerable populations.
• Southern Oregon Head StartcoreStrategic or Co-development PartnerJCC invested $100,000 in Early Learning and Wellness Center in Rogue River, housing expanded Head Start preschool program and school-based health center, doubling local pediatric care capacity.
• AllCare CCOsecondaryStrategic or Co-development PartnerJCC co-hosted the 2025 Southern Oregon Healthcare Interpreter Summit with AllCare CCO, providing training and community-building for healthcare interpreters. More than 60 interpreters attended, earning 212 CEU hours.
• Providence Medical GroupcoreImplementation/ SI/ Consulting PartnerAlternate Destination pilot program partner where Mercy Flights paramedics can transport appropriate 911 patients to Providence urgent care clinics instead of hospital emergency departments.
• Reclaiming LivessecondaryStrategic or Co-development PartnerJCC-funded recovery circles offered by Reclaiming Lives, serving 813 community members through peer-based recovery support programs.
• CareOregoncoreStrategic or Co-development PartnerJackson Care Connect is part of the CareOregon family, a nonprofit community organization based in Portland that has provided health plan services since 1994. CareOregon provides administrative infrastructure, shared services, and strategic direction.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Columbia Pacific CCO: Sister CCO under the CareOregon family serving Columbia, Clatsop, and Tillamook counties. Operates with identical back-office infrastructure, contracts, and parent oversight as JCC, making it the closest functional and operational peer.
• Advanced Health: Oregon CCO serving Coos and Curry counties. Comparable as a small/medium regional CCO operating under the same coordinated care framework with capitation revenue and integrated physical-behavioral-oral health delivery.
• Trillium Community Health Plan: Oregon CCO serving Lane County and recently expanded into Jackson County via the OHP Bridge program (2024-2025). Trillium is now a direct in-region competitor for Medicaid enrollment and provider contracting within JCC's historical territory.
• HealthShare of Oregon: Largest Oregon CCO under the CareOregon family, serving Clackamas, Multnomah, and Washington counties. Shares CareOregon infrastructure and governance model, providing direct comparability on integrated Medicaid managed care delivery at greater scale.
• PacificSource Community Solutions: Oregon CCO serving Marion, Polk, Linn, Benton, Crook, Deschutes, Hood River, Jefferson, Wasco, and Wheeler counties. Operates under the same state CCO framework as JCC with comparable capitation-based integrated care delivery model.
• AllCare CCO: Oregon Coordinated Care Organization serving Josephine, Jackson, Curry, and Douglas counties. AllCare directly overlaps with Jackson Care Connect in Jackson County and has even co-hosted the Southern Oregon Healthcare Interpreter Summit with JCC, making it the closest direct competitor in the regional Medicaid market.

Broad incumbents

• Kaiser Permanente Northwest: Integrated health system and managed care plan operating in Oregon. While not a Medicaid CCO, its vertically integrated physical-behavioral-social care model represents the broader archetype that Oregon's CCO framework was designed to emulate.
• Centene Corporation: Largest US Medicaid managed care insurer with national scale. Comparable as a Medicaid-focused MCO serving low-income populations, though operating at vastly greater scale and across multiple states versus JCC's single-county focus.
• CareOregon: Parent organization of Jackson Care Connect and other CCOs. Operates as a broader nonprofit community health plan administrator providing shared services, technology, and strategic direction across the CCO family—relevant as the operational backbone for JCC.

Regional players

• Umpqua Health Alliance: Oregon CCO serving Douglas County in Southern Oregon. Geographic proximity to Jackson County and similar rural Medicaid population make it a comparable peer, though it does not directly compete in JCC's territory.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/CareOregon
• Facebookfacebook.com/jacksoncareconnect
• LinkedInlinkedin.com/company/jackson-care-connect-cco
• Instagraminstagram.com/careoregon

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jackson Care Connect