Austin Travis County Emergency Medical Services

What Austin Travis County Emergency Medical Services does

Austin-Travis County Emergency Medical Services (ATCEMS), also operating as Austin-Travis County EMS and ATCEMS, is a municipal government department of the City of Austin, Texas, founded in 1976. It serves as the designated 9-1-1 Advanced Life Support (ALS) emergency medical response provider for Austin and Travis County, covering a population of over 1.4 million residents across a service region of more than 1,039 square miles. It operates as a unified single-service department under the authority of the City of Austin and Travis County, employing an estimated 501-1,000 staff.

The department's service portfolio centers on 9-1-1 ALS emergency medical response delivered through dispatched EMS units. This is complemented by community-facing programs: the Regional Training Center (located at 4201 Ed Bluestein Blvd., Austin, TX 78725), which delivers Basic Life Support (BLS) CPR and First Aid courses as official American Heart Association-certified training issuing AHA completion cards; an online AED Registration portal for publicly placed Automated External Defibrillators; Injury Prevention and Outreach programs; and a public System Performance Dashboard built on Power BI for transparency into response metrics. Non-emergency services are distributed through in-person training at the Regional Training Center and a self-service online AED registration system.

As a public sector entity, ATCEMS does not operate on a commercial revenue model; it is funded through the municipal budget rather than private capital, and has no venture capital, private equity, or external ownership interests. It does maintain medical Billing Services and an Online Payment system for EMS billing, though fee schedules are not publicly disclosed. Contact is provided through the City of Austin 3-1-1 line and a dedicated AED registration email ([email protected]).

Name

Austin Travis County Emergency Medical Services

Legal name

Austin-Travis County Emergency Medical Services

Website

https://atcems.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Austin-Travis County EMS is a City of Austin municipal department providing 9-1-1 Advanced Life Support emergency medical response, CPR/First Aid training, AED registration, and injury prevention to over 1.4 million residents across Austin and Travis County, Texas.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency medical services
• Advanced life support
• CPR first aid training
• AED registration services
• Community paramedicine

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels2 records

Core offering

Austin-Travis County EMS provides 9-1-1 Advanced Life Support (ALS) emergency medical response to Austin and Travis County, covering a population of over 1.4 million residents across more than 1,039 square miles. The department complements its core emergency response with American Heart Association-certified Basic Life Support CPR and First Aid training at its Regional Training Center, public Automated External Defibrillator (AED) registration, electronic billing and online payment, and injury-prevention community outreach.

Product overview

Austin-Travis County EMS provides emergency medical services as a unified single-service department offering 9-1-1 ALS emergency medical response to over 1.4 million residents. The portfolio includes core emergency response services complemented by community programs including Regional Training Center CPR Training (offering American Heart Association BLS courses), AED Registration services, Online Payment and Billing services, Customer Service Hub, Injury Prevention and Outreach programs, and a System Performance Dashboard for public transparency.

Differentiator

Problem solved

Functional benefit

Brands

• Austin-Travis County EMS Regional Training Center: Provides Basic Life Support (BLS) courses in CPR and First Aid to anyone who wants to learn how to save a life. All courses are official American Heart Association courses.

Products and services

• 9-1-1 ALS Emergency Medical Response Provides Advanced Life Support emergency medical response to Austin and Travis County via 9-1-1 dispatch, serving over 1.4 million residents across 1,039 square miles. Delivered to residents and visitors of Austin and Travis County requiring emergency medical assistance.
• Regional Training Center CPR Training Provides Basic Life Support (BLS) courses in CPR and First Aid as official American Heart Association courses at the Regional Training Center; issues official AHA completion cards upon successful completion. Targeted at members of the public who want to learn life-saving skills.
• AED Registration Online self-service registration of publicly placed Automated External Defibrillators (AEDs) with the local Emergency Response Agency, including notification of location changes for existing AEDs. Available to AED owners/operators in Austin and Travis County.
• EMS Billing and Online Payment Electronic billing and online payment processing for EMS services, enabling patients and insurers to pay EMS charges online.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Falck USA: Global private ambulance and emergency-services operator with a U.S. footprint providing 9-1-1 and interfacility EMS. Comparable in service portfolio and competes with public agencies for municipal 911 contracts.
• American Medical Response (AMR): Largest private U.S. ambulance operator providing 9-1-1, interfacility, and special-event EMS under municipal contracts. Comparable in core ambulance service delivery and competes with ATCEMS for non-emergency transport and contracted response.

Direct peers

• Houston Fire Department EMS: Municipal 9-1-1 EMS provider for the City of Houston operating out of a large fire-based public-safety department. Comparable in metro scale, Texas operating environment, and tax-funded public-agency model.
• Phoenix Fire Department: Municipal fire-based ALS response agency for Phoenix — one of the fastest-growing U.S. metros. Comparable in growth-driven demand profile and city-government operating model.
• FDNY EMS: New York City's municipal 9-1-1 ALS emergency medical response division. Operates as a city-government EMS agency in a dense metro — the closest functional analog to ATCEMS in scale, mandate, and operating model.
• Dallas Fire-Rescue: City of Dallas's municipal fire-based EMS agency providing 9-1-1 response and community programs. Directly comparable as a Texas municipal ALS provider with city-budget funding.
• Chicago Fire Department EMS: City of Chicago's municipal 9-1-1 EMS service. Operates as a fire-department-based ALS response agency in a major U.S. metro, mirroring ATCEMS's municipal public-safety operating model.
• San Antonio Fire Department EMS: City of San Antonio's municipal EMS agency delivering 9-1-1 ALS response. Comparable Texas municipal-government EMS operating context to ATCEMS.
• Los Angeles County Fire Department - EMS Bureau: County-government ALS provider for Los Angeles County, including 9-1-1 response, specialty transport, and community programs. Comparable in jurisdiction, tax-base funding, and large-metro scale.
• Mecklenburg EMS Agency (MEDIC): Charlotte-area county-government EMS agency structured as a public utility model. Closely comparable governance and operating posture to ATCEMS — single-county 9-1-1 provider with publicly reported performance data.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/austin-travis-county-emergency-medical-s

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Austin Travis County Emergency Medical Services