Indiana Department of Administration

What Indiana Department of Administration does

The Indiana Department of Administration is a state government entity of the State of Indiana that operates IN.gov, the official web portal serving as the central digital gateway for all executive branch agencies (Governor, Auditor, Treasurer, Secretary of State, Attorney General, BMV, Department of Health, DNR, Department of Revenue, Higher Education, and Department of Correction). The entity serves Indiana residents, businesses, visitors, and other government entities with services including driver's license and BMV transactions, professional licensing, health program enrollment, tax filing, job applications, outdoor recreation permits, education and financial aid resources (via Learn More Indiana, ScholarTrack, and 21st Century Scholars), and corrections/law-enforcement support (via IDOC, Indiana SAVIN).

IN.gov is built and maintained by Indiana Interactive, LLC under contract with the Indiana Office of Technology. Core platform architecture rests on a Content Management System, single sign-on authentication via Access Indiana, bulk email and subscription services, advanced search (Funnelback), and analytics integrations (Google Analytics, Zendesk). A mobile app is available on iOS and Android. In 2025, the department deployed Ask Indiana, an AI-powered chatbot that answers natural-language citizen queries about state services, and won multiple industry awards (W3 Gold for Best Use of AI and Automation, Davey Gold for Government AI, GovTech Government Experience Awards).

The business model is funded primarily through Indiana state government appropriations as the official state portal. Secondary revenue includes transaction fees on credit card payments (Visa, MasterCard) for instant-access transactions, ECheck processing through the Treasurer of State, and monthly subscription holder account billing. Most services are free; user/refund transactions are handled through a dedicated customer service ticketing system. The department also extends platform services (website design and hosting, CMS, forms, email) to local government entities through the IN.gov Web Portal (INWP) program.

Name

Indiana Department of Administration

Legal name

State of Indiana

Website

https://in.gov

Company type

Public

Founded year

1816

Operating status

Operating

Headcount range

101–250 employees

Short description

The Indiana Department of Administration operates IN.gov, the official web portal of the State of Indiana, providing centralized digital access to state services for Indiana residents, businesses, visitors, and government entities across executive branch agencies.

Ownership category

akta.pro rank

Product category

State Government Digital Services

NAICS

Web Search Portals and All Other Information Services (51929), Web Search Portals, Libraries, Archives, and Other Information Services (5192), Web Search Portals, Libraries, Archives, and Other Information Services (519)

SIC

Services-Social Services (8300)

akta.pro primary industry

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

akta.pro secondary industry

News & Content Aggregation Portals (BPAMAAAI)

Keywords

• State government portal
• Government digital services
• Online licensing services
• State agency web platform
• Government e-government services

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Appropriation: IN.gov is funded through Indiana state government appropriations as the official state portal.
2. Online Transaction Fees: Credit card processing fees for instant access transactions, eCheck payments through Treasurer of State, and monthly subscription holder transactions. Refunds handled through Altiris ticketing system.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

IN.gov is the official web portal of the State of Indiana, providing centralized digital access to state government services, information, and online transactions for residents, businesses, visitors, and government entities. The portal aggregates services from multiple agencies including the Bureau of Motor Vehicles (myBMV), Department of Health, Department of Natural Resources, Department of Revenue, Department of Correction, Commission for Higher Education, and the Secretary of State's office. Core offerings include the AI-powered Ask Indiana virtual assistant, Access Indiana single sign-on authentication, ScholarTrack financial aid tracking, Indiana SAVIN victim notification, and the Forms.IN.gov online form platform.

Product overview

IN.gov is a unified state government web portal platform operated by Indiana Interactive, LLC under contract with the Indiana Office of Technology. The portal aggregates services from multiple state agencies into a single access point. The core IN.gov Portal (in.gov/core/index.html) serves as the main entry point, supplemented by AI-powered assistance through Ask Indiana chatbot. The platform offers agency-specific portals including myBMV for motor vehicle services, the Indiana Commission for Higher Education site for education and financial aid, IDOC for corrections, and ScholarTrack for student scholarship tracking. Additional services include a mobile app, authentication (Access Indiana), content management system, forms platform, bulk email services, link shortening, search functionality, and local government website hosting.

Differentiator

Problem solved

Functional benefit

Brands

• Indiana General Assembly: The legislative branch of Indiana state government
• Access Indiana
• Ask Indiana
• Indiana Transparency Portal
• Learn More Indiana
• 21st Century Scholars
• ScholarTrack

Products and services

• IN.gov Portal The official web portal of the State of Indiana providing centralized access to all state government services, information, and online transactions. The portal aggregates services from multiple agencies including BMV, Health, DNR, Revenue, and others under a unified domain, serving residents, businesses, visitors, and government entities.
• Ask Indiana AI Assistant AI-powered chatbot on the IN.gov portal that processes natural language queries and answers user questions about government services including driver's license renewal, Medicaid applications, state tax filing, and contacting state representatives.
• myBMV Online portal for Indiana Bureau of Motor Vehicles services allowing Hoosiers to manage driver licenses, vehicle registrations, and complete BMV transactions online.
• Access Indiana Authentication Single sign-on authentication service for IN.gov allowing users to access multiple state government online services with one login.
• IN.gov Mobile App
• Learn More Indiana Indiana's college and education resource website helping Hoosiers access higher education information, financial aid resources, and the 21st Century Scholarship program in partnership with the Commission for Higher Education.
• ScholarTrack Student financial aid tracking system for Indiana students to monitor their 21st Century Scholars status, complete required activities, and manage scholarship requirements.
• Indiana Department of Correction (IDOC) Portal Correctional services portal for the Indiana Department of Correction providing offender locator, visitation scheduling, commissary services, reentry resources, and operating 18 adult correctional facilities and 3 juvenile facilities statewide.
• Indiana SAVIN Statewide Automated Victim Information & Notification system providing free alerts about offender status changes and emergencies near correctional facilities.
• IN.gov Content Management System (CMS) State Content Management System provided to state agencies for managing IN.gov website content, available through IN.gov Web Portal (INWP).
• Forms.IN.gov Online form building and submission platform for Indiana government agencies.
• Local Government Website Design and Hosting Website design and hosting services for local Indiana government entities provided through IN.gov Web Portal (INWP).

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Indiana Interactive, LLCcoreTechnology or IntegrationIndiana Interactive, LLC develops and maintains IN.gov under contract with the Indiana Office of Technology on behalf of Indiana state agencies and governmental units approved to appear on the portal.
• Indiana Office of TechnologycoreTechnology or IntegrationIOT manages the IN.gov service contract and provides technology oversight for the state portal.
• Ivy Tech Community CollegecoreStrategic or Co-development PartnerHigher education institution partner for 21st Century Scholars program, College GO! initiatives, and Indiana College Core articulation agreements. Hosted Ivy+ tuition model discussions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Granicus: Government experience platform providing citizen engagement, digital communications, and forms/automation tools to state and local agencies — comparable technology category to the IN.gov Forms/Subscriber Center stack and increasingly to AI citizen-service assistants like Ask Indiana.

Broad incumbents

• Tyler Technologies: Largest US provider of software and payment-processing services to state and local governments, including former NIC state portal contracts and the billing/payment-processing rail that integrates with IN.gov — broad incumbent in the same government-services technology category.

Direct peers

• State of California (CA.gov): Official web portal of the California state government, serving residents, businesses, and visitors with multi-agency digital services — directly comparable to IN.gov in role, customer base (state citizens/businesses), and service breadth (BMV-equivalent DMV, licensing, taxes, benefits).
• State of New York (NY.gov): Official New York State Government portal aggregating services across DMVs, taxation, health, and licensing — directly comparable to IN.gov in service mix, citizen-centric GTM motion, and centralized portal architecture.
• State of Ohio (Ohio.gov): Unified Ohio state government portal delivering motor vehicle, professional licensing, benefits, and business services under a single domain — comparable in structure, scale, and Midwest service mix to IN.gov.
• State of Illinois (Illinois.gov): Official Illinois state government portal aggregating services for residents and businesses across a similar Midwest citizen base — a directly comparable state-government digital service property to IN.gov.
• State of Florida (FL.gov): Official state of Florida portal providing centralized resident and business services (driver licenses, professional regulation, benefits) — same role and customer base as IN.gov at comparable population scale.
• State of Texas (Texas.gov): Official web portal operated for the State of Texas providing access to driver services, professional licensing, taxes, and benefits — a same-function state-government digital portal operated under a public-private model with NIC/Tyler, comparable to IN.gov's Indiana Interactive contract.

Others

• Code for America: Nonprofit civic technology organization building digital services for benefits access, criminal justice, and government user experience — thematically aligned with IN.gov's mission of digital government service delivery and AI-assisted benefit navigation.
• U.S. Digital Service / USDS: Federal digital services organization that sets national standards and provides consulting to state government portals on modernization, identity, and AI deployment — adjacent enabling organization that shapes the standards IN.gov must comply with and benchmarks against.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/in_gov
• YouTubeyoutube.com/@GovBraun
• Facebookfacebook.com/GovernorBraun
• Instagraminstagram.com/governorbraun

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indiana Department of Administration