London School of Mediation

What London School of Mediation does

London School of Mediation Limited (LSM) is a UK-based private training organization specializing in accredited civil, commercial, and workplace mediation education. Founded in 2004 under the European Training Team banner and formally incorporated in 2007, the company delivers a portfolio of courses including a 5-day full accredited mediator qualification (40 hours), modular pathways (Module 1, 2, 3), specialist workplace and employment mediation courses, and CPD practice days. The core methodology is a 1:6 tutor-to-delegate ratio intensive format combining classroom theory, practical role-play workshops, independent assessment, and written examination. LSM holds triple regulatory recognition from the Civil Mediation Council (CMC), Chartered Institute of Arbitrators (CIArb), and International Mediation Institute (IMI), with courses also approved by the Bar Council.

The business operates a primarily transactional, course-fee-based revenue model with prices ranging from £200+VAT for CPD practice days to £2,750+VAT for the full 5-day accredited course. Revenue streams include individual delegate bookings, in-house bespoke training for organizations (10+ staff), an online international course, and a mediation panel service for dispute resolution. The company is directed by Judith Kelbie (founder and lead mediator) and Michelle Baines (Director of Business Administration), with a faculty of practicing mediators delivering training. LSM is self-funded, privately held, and not run for external profit distribution.

The customer base spans legal professionals, HR practitioners, in-house corporate teams, judiciary, and government bodies. Named clients include the UK Judiciary, NHS Trusts, Parklane Plowden Chambers, major UK supermarket chains, and European manufacturers. Training is delivered primarily at CIArb's London offices at Bloomsbury Square, with recent expansion to Leeds Beckett University and a dedicated online offering for international delegates in Sweden, Belgium, Netherlands, Cayman Islands, and Hong Kong.

Name

London School of Mediation

Legal name

London School of Mediation Limited

Website

https://londonschoolofmediation.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

London School of Mediation is a UK-based private training organization delivering accredited civil, commercial, and workplace mediation courses, modular qualifications, and CPD programs to legal professionals, HR teams, and organizations across domestic and international markets.

Ownership category

akta.pro rank

Product category

Mediation Training and Education

NAICS

Professional and Management Development Training (611430), Professional and Management Development Training (61143), Colleges, Universities, and Professional Schools (611310)

SIC

Services-Educational Services (8200), Services-Legal Services (8111)

akta.pro primary industry

Legal & Compliance (CLE, Paralegal CE) (EDAAALAB)

akta.pro secondary industry

Compliance, Certification & Continuing Education LMS (EDAFAAAD)

Keywords

• Mediation training courses
• Accredited mediator qualification
• Workplace conflict resolution
• Alternative dispute resolution
• In-house corporate training

Headquarters

HQ city

Harrogate

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Course Fees: Primary revenue from accreditation course fees, with courses priced at £200-£2750+ VAT depending on course type and duration. The full 5-day accredited mediator course is £2450-£2750+ VAT, with discounts for early booking.
2. Modular Course Fees: Revenue from individual course modules (Module 1: £490-£550, Module 2: £980-£1100, Module 3: £980-£1100) which can be booked separately and combined to form the full qualification.
3. In-House Training: Customized training delivered at client organizations for groups of 10+ staff. Standard courses may be delivered flexibly or compressed to meet organizational requirements.
4. Online International Training: Online accredited mediator course for international delegates at £2450+ VAT, providing 40 hours of training with practical role play and mentoring delivered virtually.
5. CPD and Specialist Courses: Continuing professional development days at £200 and workplace/employment specialist courses at £400 for qualified mediators seeking additional skills or accreditation.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

London School of Mediation (LSM) delivers accredited mediation training programs—primarily a 5-day, 40-hour full accreditation course (or equivalent Module 1/2/3 pathway)—leading to CMC, CIArb, and IMI recognized mediator status. The company supplements core training with specialist workplace/employment conversion courses, CPD practice days, a 3-day Workplace Certificate, and a panel of accredited mediators available to resolve civil, commercial, workplace, and employment disputes. LSM also delivers bespoke in-house training to organizations with 10+ staff.

Product overview

London School of Mediation operates a portfolio of modular training products leading to accredited mediator qualification. The core offering consists of a 5-day Full Accredited Mediation Course (40 hours) or equivalent modular pathway via Modules 1, 2, and 3. Supplementary offerings include the Workplace and Employment Mediation add-on for qualified mediators, the non-accredited Workplace Certificate in Mediation Skills, and CPD/Mediation Practice Days. The company also provides a panel of accredited mediators for dispute resolution services, and delivers bespoke in-house training programs for organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Accredited Mediation Course (5-Day)
• Online International Mediation Course A 40-hour online accredited mediator course designed exclusively for international delegates, with practical role play and mentoring delivered virtually. Not suitable for UK practice.
• Module 1 - Introduction to Mediation A one-day (8-hour) foundation module covering mediation theory, negotiation, active listening, and questioning skills. Bookable standalone or as Module 1 of the full 5-day accredited pathway.
• Module 2 - Mediation Core Skills A two-day (16-hour) module building on Module 1, covering core mediator skills and ethics consolidated through practical role plays.
• Module 3 - Consolidation and Assessment A two-day module including independent assessment, leading to full LSM Accredited Mediator status.
• Workplace and Employment Mediation Course An 8-hour specialist course for qualified civil/commercial mediators to acquire workplace and employment mediation skills, providing 8 CPD hours.
• Workplace Certificate in Mediation Skills A 3-day non-accredited course for HR professionals, managers, and key staff to mediate workplace disputes internally; certifies mediators to practice within their own organization only.
• Mediation Practice Day (CPD) A 6-hour refresher course providing practical coached role play opportunities for qualified mediators, satisfying annual CPD requirements.
• Mediation Services (Mediator Panel) A panel of fully accredited and insured civil and commercial mediators, including specialists in workplace and employment disputes, available for dispute resolution booking.
• In-House Training Courses Flexible in-house training including 5-day accredited courses, 3-day workplace certificates, 2-day skills training, and various 1-day workshops tailored to organizational needs for groups of 10+ staff.

Quantifiable outcome

• 5,000+ mediators worldwide have become accredited through LSM
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Leeds Beckett University Law SchoolminorStrategic or Co-development Partner · 16 March 2026LSM partnered with Leeds Beckett University to deliver 5-day accredited civil and commercial mediation training using the university's mediation suite facilities.
• Civil Mediation Council (CMC)coreStrategic or Co-development PartnerCMC is the overarching regulatory body for civil, commercial, workplace, and employment mediation in the UK. LSM is a CMC Registered training provider, meeting their quality standards for mediator training. CMC also provides audit and oversight of LSM's assessment processes.
• Chartered Institute of Arbitrators (CIArb)coreStrategic or Co-development PartnerLSM is a CIArb Recognized Course Provider. Delegates who successfully complete LSM courses may apply for professional membership of CIArb. Courses are held at CIArb's London offices at Bloomsbury Square.
• International Mediation Institute (IMI)coreStrategic or Co-development PartnerIMI is a global organization setting standards for mediation. LSM is an IMI Recognized Certified Mediation Training Provider, meeting international standards that enable LSM graduates to apply for IMI certification.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/londonmediation
• Facebookfacebook.com/londonschoolofmediation
• LinkedInlinkedin.com/company/londonschoolofmediation

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about London School of Mediation