MAPS

What MAPS does

MAPS (Motor Accident Protection Services Limited), trading as MAPS Legal Assistance, is a UK-based, FCA-regulated legal claims assistance firm founded in 1995 and headquartered at Imperial Court, 2 Exchange Quay, Manchester. The company operates a single-country, family-owned business (the Tattersall family) providing uninsured loss recovery, legal expenses insurance, full claims management outsourcing, and immobile property damage claims services. Its client base spans UK insurers, insurance brokers and agents, public sector organisations (including NHS, local and central government, police, and fire and rescue services), commercial fleet owners, and private individuals. The company reports 11-50 employees, has no subsidiaries, no external investors, no parent company, and no disclosed funding rounds.

The firm monetises through three primary revenue streams: (1) recurring insurance premiums on legal expenses policies providing up to £100,000 of legal expenses cover; (2) transaction-fee based uninsured loss recovery, where charges are a percentage of the settled claim with no fee if recovery is unsuccessful; and (3) managed services revenue from full motor claims department outsourcing, where MAPS acts as an integrated extension handling claims in the client's name. Distribution occurs through direct B2B relationships with insurers and public sector organisations, an insurance broker/agent reseller channel (with broker access provisioned via [email protected]), and an online self-service portal for private individuals.

The technical platform consists of an in-house secure online claims portal (hosted at secure.mapslegal.co.uk) providing 24/7 claim submission, real-time status tracking, and MI reporting capabilities for trend identification and planning. The portal integrates with an in-house claims handling system featuring automated client contact within one hour during business hours. No APIs, SDKs, mobile apps, AI capabilities, or external technology integrations are disclosed. The technology stack reflects operational workflow automation rather than AI/ML-driven functionality, with regulatory compliance (FCA firm number 304973, ICO registration Z6840753) and data protection serving as a baseline rather than differentiator.

Name

MAPS

Legal name

Motor Accident Protection Services Limited

Website

https://mapslegal.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

MAPS (Motor Accident Protection Services Ltd) is a UK-based, FCA-regulated, family-run firm providing uninsured loss recovery, legal expenses insurance, claims outsourcing, and property damage claims to insurers, brokers, public sector organisations, fleets, and private individuals.

Ownership category

akta.pro rank

Product category

Legal Claims Assistance Services

SIC

Fire, Marine & Casualty Insurance (6331), Accident & Health Insurance (6321)

akta.pro industry

PRIMARYTLABANAI

Accident Management Services (Incident Response, Towing, Repair Coordination)

Transportation & Logistics/Fleet Leasing, Rental & Management/Fleet Insurance, Risk & Accident Management (Claims, Loss Control)

SECONDARYFSAJAMAC

Motor Vehicle Liability Insurance

Financial & Insurance/Insurance — Motor, Property & Casualty/Motor Vehicle Liability Insurance

SECONDARYFSAJAJAD

Personal Accident Insurance (Injury, Disability & Income Benefit)

Financial & Insurance/Insurance — Motor, Property & Casualty/Travel & Accident (Non-Life) Insurance

SECONDARYTLABANAB

Physical Damage / Comprehensive & Collision (Owned & Hired Vehicles)

Transportation & Logistics/Fleet Leasing, Rental & Management/Fleet Insurance, Risk & Accident Management (Claims, Loss Control)

Keywords

• Legal claims assistance
• Uninsured loss recovery
• Legal expenses insurance
• Claims management outsourcing
• Motor accident claims

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Insurance Premiums: Collects insurance premiums from insurers, brokers, and direct customers for legal expenses insurance coverage. Coverage includes £100,000 of legal expenses cover.
2. Uninsured Loss Recovery Fees: Charges based on a percentage of the settled claim for uninsured loss recovery services. No fee charged if recovery is unsuccessful.
3. Claims Outsourcing Services: Full motor claims department outsourcing to insurers and organisations, acting as integrated extension handling claims in the client's name.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

MAPS provides legal claims assistance and uninsured loss recovery for non-fault motor accidents, backed by £100,000 legal expenses insurance and a 24/7 secure online claims portal. It also offers full motor claims management outsourcing to insurers and organisations, plus immobile property damage claim recovery.

Product overview

MAPS (Motor Accident Protection Services) operates as a unified legal assistance platform offering multiple integrated services for motor accident claims and legal protection. The core portfolio consists of Uninsured Loss Recovery, Legal Expenses Insurance, FNOL/Claims Management & Outsourcing, and Immobile Property Damage Claims services, all supported by the Claims Portal & MI Reports platform which provides secure online claims tracking and management reporting. The services are designed for insurers, brokers, public sector organisations, fleet owners and private individuals, delivered through a single point of contact and an industry-leading online portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Uninsured Loss Recovery (ULR) Recovers losses for clients when their driver is not at fault for a motor accident, including arranging like-for-like replacement vehicle hire and repairs for private, commercial and specialist vehicles. Charges a percentage of the settled claim with no fee if recovery is unsuccessful.
• Legal Expenses Insurance Insurance product providing £100,000 of legal expenses cover to protect against the risk of extra legal costs. Covers all classes of vehicle and can be tailored to include or exclude personal injury of authorised drivers and passengers. Also covers legal protection at home.
• FNOL, Claims Management & Outsourcing Full outsourcing of motor claims department, acting as an integrated extension handling claims in the client's name from first notification of loss through to resolution. Designed for insurers, public sector organisations, and fleet owners.
• Immobile Property Damage Claims Non-insured uninsured loss recovery service for pursuing claims where a negligent motorist has damaged immobile property such as street furniture, buildings or infrastructure. Charges based on percentage of settled claim.
• Claims Portal & MI Reports Secure online portal enabling clients to make claims and track progress of existing claims 24/7, with additional management information (MI) reporting capabilities to identify trends and support planning.

Quantifiable outcome

• Contact clients within one hour of a claim being made during business hours
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• Financial Conduct Authority (FCA)coreOthersMAPS is authorised and regulated by the FCA (Firm number 304973). FCA oversight ensures compliance with financial services regulations and consumer protection standards.
• Information Commissioner's Office (ICO)coreOthersMAPS is registered with the ICO (Registration Number: Z6840753), ensuring compliance with data protection legislation.
• Insurance Companies/UnderwriterscoreStrategic or Co-development PartnerMAPS works with insurance companies and underwriters to arrange, administer and process insurance policies and claims on their behalf.
• Insurance Brokers/Agents/IntermediariescoreChannel Partner/ Reseller/ DistributorInsurance brokers and agents distribute MAPS services to their clients. Access for brokers must be requested from [email protected] or organisation administrator.
• Third Party Claim HandlerssupportingImplementation/ SI/ Consulting PartnerThird party claim handlers perform services on behalf of MAPS for handling motor accident claims.
• Vehicle Hire/Repair CompaniessupportingStrategic or Co-development PartnerMAPS arranges like-for-like replacement vehicle hire and repairs for private, commercial and specialist vehicles through partner companies.
• Medical Service ProviderssupportingStrategic or Co-development PartnerMedical service providers support MAPS in handling claims involving personal injury with health information including medical reports and records.
• Loss Adjusters/Loss AssessorssupportingStrategic or Co-development PartnerProfessional loss adjusters and assessors assist in evaluating and settling insurance claims.
• Solicitors/Legal ProviderssupportingStrategic or Co-development PartnerLegal service providers support claims handling and legal proceedings for uninsured loss recovery and legal expenses insurance.
• Financial Ombudsman ServicesupportingOthersComplaints unresolved by MAPS can be referred to the Financial Ombudsman Service for independent resolution (contact: 0800 023 4567).

Scale indicators1 record

Recent moves3 records

Expansion highlights4 records

Direct peers

• DAS UK Group: DAS UK is the UK's leading specialist legal expenses insurer, providing motor legal protection, family law, and commercial legal expenses cover. DAS directly competes with MAPS on legal expenses insurance for motor and broker-distributed channels.
• Claims.co.uk: Claims.co.uk is a UK claims management and uninsured loss recovery provider serving non-fault motorists. Operates a similar online self-service portal and legal expenses insurance model to MAPS, targeting the same consumer segment.
• Direct Group: Direct Group provides claims handling, policy administration, and insurance services outsourcing for UK insurers. Direct comparator to MAPS's claims outsourcing and motor claims handling proposition for enterprise insurance clients.
• Customer Claims: Customer Claims is a UK claims management company offering uninsured loss recovery and motor claims assistance to consumers. Directly comparable to MAPS's private-individual self-service claim offering and the 24/7 online portal model.
• Coplus (formerly Helphire): Coplus (formerly Helphire) provides credit hire, claims management, and accident management services in the UK, including like-for-like replacement vehicle hire after non-fault accidents. Directly comparable to MAPS's accident management and vehicle-hire coordination services.
• BTS (Brokers Technical Services): BTS provides claims administration, loss adjusting, and broker technical services to the UK insurance market. Overlaps with MAPS on broker-distributed claims handling and motor claims management, though BTS is more loss-adjustment focused.
• ARAG Legal Services UK: ARAG UK is one of the largest legal expenses insurance providers in the UK, offering motor legal protection, uninsured loss recovery, and claims handling services. ARAG is a direct competitor to MAPS across insurers, brokers, and direct customers with overlapping product portfolio.
• Minster Law Services: Minster Law is a UK law firm that handles motor claims on behalf of insurers and corporates, including uninsured loss recovery and credit-hire litigation. Comparable to MAPS in claims outsourcing model and insurer customer base.

Broad incumbents

• Slater and Gordon: Slater and Gordon is a major UK consumer law firm handling personal injury and motor claims. Overlaps with MAPS on personal injury claim handling and uninsured loss recovery but operates as a broader legal services incumbent rather than a specialist motor legal expenses insurer.
• First Central Insurance: First Central is a UK motor insurer with in-house claims handling capabilities and broker distribution. Overlaps with MAPS on motor claims management and uninsured loss recovery but is a vertically integrated insurer rather than a pure service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/mapslegal

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MAPS