DHH Insurance Agency

What DHH Insurance Agency does

DHH Insurance Agency LLC is a privately held, deaf-owned full-service insurance agency headquartered in Rochester, New York, operating as a division of C.H. Insurance Brokerage, Inc since 2005. Founded in 1999 by Gary Meyer, a deaf insurance professional with 20+ years of industry experience, the agency focuses on serving the Deaf and Hard of Hearing community and the professionals and organizations that serve them, including deaf-owned businesses, nonprofit organizations (schools for the deaf, video relay companies, nursing/retirement homes), interpreting and translation agencies, freelance sign language interpreters, and deaf/HoH individuals seeking personal lines coverage.

The company's product portfolio spans sign language interpreter liability and Professional Liability/E&O insurance (marketed via a dedicated LanguageProtect.com site), commercial packages for interpreting agencies and deaf-owned businesses (General Liability, Business Owners Policy, Workers Compensation, Commercial Auto, Umbrella, Directors and Officers), nonprofit insurance, Health & Benefits brokerage (disability income, dental, vision, life) for freelancers, and personal lines (auto, homeowners, renters, condo, motorcycle, umbrella). Distribution combines direct phone sales, web-based applications, a 24/7 customer portal at portal.csr24.com, in-person offices in Rochester, Syracuse and Rome NY, and strategic partnerships with the Registry of Interpreters for the Deaf (RID, preferred provider since July 2008), the Association of Language Companies (ALC), and Philadelphia Insurance Companies as program underwriter. Geographic reach spans all 50 states and the District of Columbia, with 150+ interpreting agencies served.

Revenue is generated through insurance brokerage commissions paid by carrier partners across P&C, professional liability, and benefits lines. DHH employs 22 dedicated associates, including a leadership team led by President Joseph Convertino Jr., VP and primary owner Gary Meyer, VP of Marketing Michele Porto, SR VP Risk Management and Operations Tony D'Amato, VP Group Benefits Joe Courcy, and VP Digital Operations and IT David Graham. The agency operates with no disclosed external funding, no subsidiaries, and no public-market or M&A activity on record.

Name

DHH Insurance Agency

Legal name

DHH Insurance Agency LLC

Website

https://dhhinsurance.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

DHH Insurance Agency LLC is a deaf-owned, full-service insurance brokerage serving Deaf and Hard of Hearing owned businesses, nonprofits, interpreting agencies, and freelance sign language interpreters across all 50 US states as a division of C.H. Insurance Brokerage.

Ownership category

akta.pro rank

Product category

Commercial Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Individual Health Insurance Brokerage & Distribution (FSAIAEAL)

akta.pro secondary industry

Directors & Officers (D&O) Liability (FSAJADAF)

Keywords

• Commercial insurance agency
• Deaf owned business insurance
• Sign language interpreter insurance
• Nonprofit insurance programs
• Personal lines insurance

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance Brokerage Commissions: As an insurance agency/brokerage, DHH Insurance generates revenue through commissions paid by insurance carriers for placing policies with customers. They represent multiple insurance companies allowing them to offer competitive options to their clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

DHH Insurance Agency is a full-service independent insurance agency and brokerage providing commercial and personal insurance products. It serves Deaf Owned Businesses, Nonprofit Agencies, Interpreting/Translation Agencies, and Freelance Interpreters throughout the United States by placing policies with multiple insurance carriers and earning commissions. The agency operates as a division of C.H. Insurance Brokerage, Inc., with offices in Rochester, Syracuse, and Rome, NY.

Product overview

DHH Insurance Agency is a full-service insurance agency that provides comprehensive commercial and personal insurance products primarily serving Deaf Owned Businesses, Non Profit Agencies, Interpreting Agencies, and Freelance Interpreters throughout the United States. The company operates as a single integrated agency offering multiple insurance products including Sign Language Interpreter Insurance (via LanguageProtect.com partnership), Interpreting/Translation/LSC Agency Insurance, Non Profit Insurance, Business Owners Insurance, Health & Benefits Insurance, and Personal Lines Insurance. The portfolio ranges from specialized liability coverage for interpreters to broader commercial coverage including General Liability, Professional/E&O, Workers Compensation, Umbrella policies, and Directors & Officers Liability. Since 1996, the agency has focused on serving the Deaf and Hard of Hearing community and the professionals who provide services to these individuals.

Differentiator

Problem solved

Functional benefit

Products and services

• Sign Language Interpreter Insurance Essential liability coverage for sign language professionals, providing affordable protection tailored to the unique coverage needs of sign language interpreters. Distributed via the LanguageProtect.com platform.
• Freelance Translator/Interpreter Insurance
• Interpreting/Translation/LSC Agency Insurance
• Non Profit Insurance
• Business Owners Insurance
• Health & Benefits Insurance
• Personal Lines Insurance

Quantifiable outcome

• Over 150 interpreting agencies served across the United States
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Registry of Interpreters for the Deaf (RID)coreStrategic or Co-development Partner · 1 July 2008RID selected DHH Insurance on July 1, 2008 as the preferred provider for the Freelance Interpreter Insurance Program. RID members receive a 15% association discount on disability income insurance. DHH provides comprehensive General Liability and Professional Liability/E&O coverage specifically designed for interpreters.
• Association of Language Companies (ALC)coreStrategic or Co-development PartnerDHH Insurance partnered with ALC to provide discounted insurance programs for individual interpreters and translators. ALC members benefit from competitive package programs designed for the language services industry.
• C.H. Insurance Brokerage, InccoreOthersDHH Insurance became a division of C.H. Insurance Brokerage in 2005, providing Property & Casualty Insurance and Employee Benefits products. C.H. Insurance provides access to diverse risk management services and multiple insurance carriers.
• Philadelphia Insurance CompaniescoreTechnology or IntegrationUnderwriter for the RID Freelance Interpreter Insurance Program offered through DHH Insurance. Philadelphia Insurance Companies provides the admitted insurance carrier with A+ Superior rating for the program.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Brown & Brown, Inc. One of the largest independent insurance brokerages in the U.S., offering commercial P&C, personal lines, and benefits across diversified industries and geographies. Comparable as a broad-line insurance distribution platform; would be the type of large incumbent that could enter specialty niches like DHH's deaf/HoH vertical.
• Marsh McLennan: Global insurance brokerage and risk advisory firm with substantial commercial insurance placement capabilities. Comparable as a large-scale insurance intermediary offering similar products (commercial liability, professional liability/E&O, D&O) but serving enterprise customers across all industries rather than a focused niche.

Peers

• Aon plc:

Others

• C.H. Insurance Brokerage, Inc. Parent company of DHH Insurance since 2005. C.H. Insurance Brokerage is an independently owned agency providing Property & Casualty Insurance and Employee Benefits across New York State, with the same 22 associates serving both organizations. Directly comparable as a multi-line independent insurance agency but operates as a holding/parent relationship rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DHH Insurance Agency