What PACK & SEND Systems does

PACK & SEND Systems is a UK-based franchise logistics operator specialising in the packing, shipping, and freight handling of fragile, large, awkward, and high-value items. Operating through a network of over 150 independently owned service centres across the UK, the company serves both business customers (art galleries, auction houses, exhibition organisers, SMEs, and enterprises such as Caterham F1) and consumers (eBay sellers, students relocating, personal effects shippers). Its core differentiator is bespoke packing expertise — including custom crating for fine art, antiques, musical instruments, and IT equipment — combined with access to global carrier networks (DHL, UPS, FedEx/TNT) enabling deliveries to 80,000+ worldwide destinations and 30+ freight service variants from 20gm letters to 1 tonne consignments.

The technology stack centres on the PowerSender online self-service platform for items under 30kg, parcel and volumetric weight calculators, and an integrated booking and tracking layer connecting franchisees to underlying carrier APIs. There is no disclosed AI capability; competitive advantage derives from human specialist packing, 30+ years of accumulated expertise, LAPADA approval for art/antiques handling, and the physical retail footprint of service centres. The company holds UK GDPR compliance certification and is GDPR-compliant in personal data handling.

PACK & SEND UK Ltd. generates revenue through a hybrid model: franchise fees and royalties from the UK service centre network, transaction-based take rates on managed packing and shipping services, materials sales, and ancillary services such as loss and damage cover and customs documentation. Pricing is quote-based across two tiers — Managed Service (full-service packing and shipping) and Self-Service (customer-packed). The company has been a subsidiary of MBE Worldwide S.p.A. since March 2023, operating alongside Mail Boxes Etc. and World Options within the UK market; the parent group structure provides capital, brand synergies, and group-level data-sharing arrangements.

Name

PACK & SEND Systems

Legal name

PACK & SEND UK Ltd.

Website

https://packsend.co.uk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

PACK & SEND Systems is a UK franchise logistics network of 150+ service centres providing specialist packing and shipping services for fragile, large, and high-value items to businesses and consumers, operating under MBE Worldwide.

Ownership category

akta.pro rank

Product category

Specialist Shipping and Logistics Services

NAICS

Packing and Crating (488991), Couriers and Express Delivery Services (492110)

SIC

Wholesale-Paper & Paper Products (5110), Wholesale-Professional & Commercial Equipment & Supplies (5040)

akta.pro primary industry

Packaging, Repackaging & Co-Packing Services (TLAIAAAG)

akta.pro secondary industries

Fragile-Item Packing (Glassware, China, Antiques) (HSAKADAD), Commercial & Office Packing Services (HSAKADAB), Packing Materials Supply & Delivery (Boxes, Tape, Bubble Wrap) (HSAKADAK)

Keywords

• Specialist packing services
• International shipping services
• Courier delivery services
• Freight forwarding services
• Custom crating solutions

Headquarters

HQ city

Reading

HQ country

United Kingdom

HQ region

Europe

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Packing Services: Professional packing services for fragile, large, awkward, and valuable items. Charges based on item complexity, materials used, and time required.
2. Domestic Shipping: UK domestic courier, freight, and delivery services including same-day, next-day, and standard delivery options
3. International Shipping: International delivery services to 80,000+ locations worldwide via air freight, sea freight, and road freight options
4. Franchise Fees: Franchise partners pay initial fees and ongoing royalties for brand, systems, and support. Revenue generated from franchise network expansion and franchisee sales.
5. Packaging Materials: Sale of packing supplies including boxes, cartons, bubble wrap, and custom crating materials

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

PACK & SEND Systems is a UK-based specialist packing and shipping company operating through a franchise network of independently owned service centres. It provides professional packing, custom crating, and shipping for fragile, large, awkward, and valuable items, ranging from 20gm letters to 1 tonne consignments, delivered domestically and internationally to 80,000+ locations via partnerships with DHL, UPS, FedEx, and TNT. The company serves both business (B2B) and consumer (B2C) customers through managed full-service and self-service options, including a PowerSender online platform.

Product overview

PACK & SEND Systems is a franchise-based logistics and packing services company operating as a platform-plus-services model. The core offering consists of specialist packing and shipping services for fragile, large, awkward, and valuable items through a network of retail service centres across the UK. The product portfolio is organized into: Business Solutions (corporate logistics, freight delivery, returns services, exhibition equipment, IT equipment moves), Consumer Solutions (domestic and international delivery, eBay services, excess baggage, student shipping), Packing Solutions (materials and specialist packing services), International Shipping (air freight, sea freight, country-specific shipping routes, customs documentation), Specialist Shipping (Fine Art, Antiques, Bikes, Motorbikes, Books, Food, Fragile Parcels, IT & Electronics, Large & Heavy Parcels, Medical & Lab Equipment, Musical Instruments, Sports Equipment, Furniture), Online Self-Service platform (PowerSender for batch shipping, parcel tracking, instant quotes), and Security & Cover (loss and damage protection). The company differentiates through its 'No Limits' approach, handling items of any size, value, or weight with bespoke packing solutions. PACK & SEND operates as part of MBE Worldwide group, with strategic carrier partnerships (DHL, UPS, TNT, FedEx) for underlying logistics fulfillment.

Differentiator

Problem solved

Functional benefit

Products and services

• UK Business & Freight Delivery Services Domestic UK freight and delivery services for businesses of all sizes, including flexible shipping options for office relocations and commercial moves.
• Courier Services Flexible courier delivery services for business shipments across the UK with options for same-day and next-day delivery.
• Exhibition Equipment Shipping Specialist packing and international shipping solutions for exhibition materials, trade show equipment, and event-related cargo.
• Home Worker IT Equipment Moves Specialist logistics services for moving IT equipment for home workers, including collection, packing, and delivery.
• Palletised & Bulky Freight Shipping solutions for large, heavy, and palletised freight items requiring specialist handling and transportation.
• Returns Services (Reverse Logistics) Reverse logistics and returns management solutions for businesses to handle customer returns efficiently.
• Same & Next Day Delivery Priority delivery services including overnight and same-day delivery options for urgent business shipments.
• Order Fulfilment E-commerce order fulfilment and logistics services for online retailers and businesses.
• eCommerce Services Integrated e-commerce shipping solutions for online sellers including integration with platforms like eBay.
• UK Domestic Delivery & Courier Services Domestic courier and delivery services for individual consumers shipping within the United Kingdom.
• International Delivery International shipping services delivering to destinations worldwide with comprehensive customs documentation support.
• Air Freight International air freight services for time-sensitive shipments requiring fast delivery across the globe.
• Sea Freight International sea freight services for cost-effective shipping of large volumes and heavy cargo.
• Customs Documentation Expert assistance with customs paperwork and documentation for international shipments.
• Specialist Packing Professional packing services by trained specialists for fragile, valuable, awkward, or complex items requiring expert handling.
• Boxes & Cartons Range of packaging materials including boxes and cartons for secure shipping of items.
• Palletised Shipping Crates Large crates and pallets for shipping bulky or heavy items that require reinforced packaging.
• Fine Art Shipping Specialist shipping for artworks, paintings, sculptures, and gallery pieces with custom crating and careful handling.
• Antiques Shipping Specialist packing and shipping services for antiques, ensuring secure transport of valuable historical items.
• Musical Instrument Shipping Specialist packing and shipping for musical instruments of all types, including guitars, pianos, and orchestral instruments.
• IT & Electronics Shipping Specialist packing and shipping for IT equipment and electronics including subcategories for lithium batteries, PCs/laptops/monitors, and servers/switches.
• Medical & Lab Equipment Shipping Specialist shipping for medical devices and laboratory equipment requiring careful handling and often compliance documentation.
• Furniture Shipping Specialist packing and shipping services for furniture, including disassembly, custom crating, and protective packaging.
• Fragile Parcel Delivery Specialist delivery services for fragile items requiring extra care and protective packaging.
• Large & Heavy Parcel Delivery Specialist delivery services for oversized, heavy, or awkward parcels requiring custom handling solutions.
• Excess Baggage Shipping Services for shipping excess luggage and baggage, particularly useful for travellers and those relocating.
• Personal Effects Shipping Shipping services for personal belongings and household items, including small moves and relocations.
• Small Moves Packing and shipping solutions for part loads and small household or office moves.
• Student Shipping Specialist shipping services for students relocating, including university moves and international student transfers.
• Cars & Parts Shipping Specialist shipping for automotive parts and vehicles, handling the logistics of car and parts transportation.
• eBay Services Shipping solutions tailored for eBay buyers and sellers, including safe packing and reliable delivery of e-commerce items.
• Loss & Damage Cover Optional protection coverage for shipments against loss or damage during transit, including marine transit insurance for international deliveries, providing peace of mind for valuable items.
• Online Self-Service (PowerSender) Online platform for self-service shipping booking and management, including PowerSender for frequent and batch shipping, parcel tracking, and instant quotes for items under 30kg.

Quantifiable outcome

• Deliveries to 80,000+ worldwide locations
• +2 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, strategic and minor.

• MBE WorldwidecoreOthers · 1 March 2023MBE Worldwide acquired PACK & SEND UK in March 2023. The group consists of three brands operating in the UK market: Mail Boxes Etc., PACK & SEND, and World Options. PACK & SEND UK is now part of this global business services group.
• DHLcoreChannel Partner/ Reseller/ DistributorStrategic carrier partnership for international shipping services. PACK & SEND offers DHL shipping services as part of their international delivery options.
• UPScoreChannel Partner/ Reseller/ DistributorStrategic carrier partnership for package delivery services. PACK & SEND offers UPS shipping services as part of their international delivery options.
• FedEx (including TNT)coreChannel Partner/ Reseller/ DistributorStrategic carrier partnership for express and freight delivery services. TNT services integrated under FedEx. PACK & SEND offers TNT & FedEx shipping services.
• LAPADA (Association of Art & Antiques Dealers)strategicStrategic or Co-development PartnerLAPADA, the Association of Art & Antiques Dealers, has approved PACK & SEND as a service provider. This partnership recognises PACK & SEND's expertise in handling delicate and valuable artworks and antiques, providing trusted referral channel for art dealers and collectors.
• World Options Ltd.minorOthersWorld Options Ltd. is a UK company belonging to the same MBE Worldwide group as PACK & SEND. Personal data may be shared between companies for service provision and marketing purposes.
• Mail Boxes Etc. (UK) Ltd.minorOthersMail Boxes Etc. (UK) Ltd. is a UK company belonging to the same MBE Worldwide group as PACK & SEND. Personal data may be shared between companies for service provision and marketing purposes.
• British Franchise Association (BFA)strategicStrategic or Co-development PartnerPACK & SEND UK is a member of the British Franchise Association. BFA membership demonstrates commitment to ethical franchising standards and provides framework for franchisee selection and support processes.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Regional players

• CitySprint: UK same-day courier and delivery specialist serving businesses with time-sensitive shipments. Comparable UK market exposure and B2B courier focus, though without PACK & SEND's specialist packing depth.

Emerging players

• uShip: Online marketplace connecting shippers with carriers for large, bulky, and unusual items. Comparable handling of awkward, oversized, and specialty shipments though delivered via a digital marketplace model.
• Masterpiece International: Specialist fine art and antiques logistics provider offering custom crating, climate-controlled shipping, and exhibition logistics. Comparable to PACK & SEND's art and antiques vertical.

Direct peers

• The UPS Store: Global UPS-branded franchise network offering packing, shipping, and printing services to consumers and SMBs. Closely comparable retail franchise model with parcel and freight shipping as core offering.
• PostNet: International franchise chain providing packing, shipping, printing, and business services through owned retail centres. Comparable franchise-based, multi-carrier shipping model serving both B2B and B2C.
• Mail Boxes Etc. (UK): Multi-service shipping, packing, and print franchise network operating across the UK under the same MBE Worldwide parent as PACK & SEND. Closest direct peer in terms of franchise model, service offering, and customer base.
• Pak Mail Centers of America: Franchise network specialising in custom packing, crating, and shipping of fragile, valuable, and oversized items. Very similar specialist positioning to PACK & SEND, particularly for art and antiques.

Broad incumbents

• FedEx Office: Retail arm of FedEx offering packing, shipping, and printing services globally. Overlaps with PACK & SEND on packing and drop-off, but is owned by a primary carrier rather than being an independent multi-carrier aggregator.
• Mail Boxes Etc. (MBE) Worldwide: Global parent brand under Fortidia, providing shipping, logistics, and business services through franchise networks. Strategic peer at the group level, with overlapping service portfolio.

Others

• DHL ServicePoint: DHL's own retail drop-off and shipping network operated in partnership with high-street retailers. Provides the underlying linehaul that PACK & SEND relies on, and serves as an adjacent ecosystem participant.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/packsenduk
• Facebookfacebook.com/packsenduk

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PACK & SEND Systems