Columbus Water Works through Westaff Staffing Agency

What Columbus Water Works through Westaff Staffing Agency does

Columbus Water Works (CWW) is a municipally owned water and wastewater utility headquartered in Columbus, Georgia, operating as an executive department of the Columbus Consolidated Government under authority granted by the Georgia General Assembly in 1903. Established in 1902 after a private provider failed to deliver adequate service, CWW sources raw water from the Chattahoochee River and operates a portfolio of treatment assets including the North Columbus Water Resource Facility, South Columbus Water Resource Facility, Fort Benning (Fort Moore) Water Resource Facility, an in-house Environmental Services Laboratory, and combined sewer overflow treatment infrastructure. It serves over 250,000 residents across the Columbus-Fort Benning region, including parts of Harris and Talbot Counties, and operates a 50-year contract to provide water and wastewater service to Fort Moore (formerly Fort Benning) military installation since 2004. Approximately 290 employees run 24/7/365 operations; CWW is entirely funded through ratepayer fees with no tax-dollar subsidy.

CWW's product surface spans core utility delivery (drinking water production, wastewater collection/treatment, combined sewer overflow management) and customer-facing transactional layers, including the online account management portal at link.cwwga.org, 24/7 automated phone payments, the JACK bilingual payment kiosk, Auto Pay, paperless billing, DIY leak detection, a low-income credit program, and a Fats/Oils/Grease recycling program. It also serves as billing agent for Columbus Consolidated Government's garbage collection. Pricing follows a tiered monthly model: meter-based fixed charges ($11.16 for 5/8" residential up to $645.81 for 10"), volume charges of $2.30-$2.64 per CCF for water and $3.72-$4.60 per CCF for wastewater, plus a regulatory compliance fee ($5-$25/month) and a combined sewer overflow charge scaled by consumption.

Revenue is generated through subscription/recurring water and sewer rates plus usage-based volume charges, with a 4.95% rate increase effective January 1, 2026 layered in alongside the new compliance fee to fund PFAS and nutrient-limits capital projects. GTM motion is hybrid: a regulated franchise with direct-to-consumer residential and commercial service in Columbus plus long-tenor government contracts (Fort Moore, Harris County, Talbot County, CCG billing agency). The organization is governed by a five-member Board of Water Commissioners plus the Mayor ex officio, and is led by President/CEO Jeremy W. Cummings, appointed September 1, 2024.

Name

Columbus Water Works through Westaff Staffing Agency

Legal name

Columbus Water Works

Website

https://cwwga.org

Company type

Private

Founded year

1902

Operating status

Operating

Headcount range

101–250 employees

Short description

Columbus Water Works is a municipally owned water and wastewater utility serving 250,000+ residents across the Columbus-Fort Benning region of Georgia, including Fort Moore military installation and parts of Harris and Talbot Counties, funded entirely through ratepayer fees.

Ownership category

akta.pro rank

Product category

Municipal Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310), Utilities (221), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Stormwater Management & MS4 Compliance Services (BPALAMAL), Water Systems & Treatment (Pumps/Boilers/Water Heaters/Filtration) (IMAIABAK)

Keywords

• Drinking water supply
• Wastewater treatment
• Municipal water utility
• Water resource management
• Sewer collection services

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Water and Sewer Service Fees: Rates and fees from water and sewer services funded through fees received from ratepayers. Does not receive tax dollars.
2. Billing Agent Services: Acts as billing agent for Columbus Consolidated Government's garbage collection services. Collects payments on behalf of the city.
3. Regulatory Compliance Fees: Fixed monthly charges supporting investments needed to meet federal and state regulatory requirements including PFAS and nutrient limits compliance.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Columbus Water Works operates drinking water treatment, wastewater collection and treatment, and combined sewer overflow management for over 250,000 residents across the Columbus-Fort Benning region of Georgia, including Harris and Talbot Counties. The utility also serves as the billing agent for Columbus Consolidated Government's garbage collection services. Its customer-facing offerings include an online account management portal, automated phone payments, a 24/7 self-service payment kiosk, and a low-income credit assistance program.

Product overview

Columbus Water Works (CWW) is a municipal water utility providing drinking water supply and treatment, and wastewater collection and treatment services to over 250,000 residents in the Columbus-Fort Benning region of Georgia. The organization operates as a billing agent for Columbus Consolidated Government's garbage collection. CWW's customer-facing offerings center on its online account management portal (link.cwwga.org), which enables bill payment, consumption tracking, and service management. Ancillary services include automated phone payments, a 24/7 payment kiosk (JACK), Auto Pay and e-bill options, low-income assistance programs, self-service leak detection and problem reporting tools, community education programs (speakers bureau and facility tours), and annual Consumer Confidence Reports. CWW does not operate as a software product company and has no documented API, integrations with third-party software platforms, or AI/ML capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Drinking Water Supply and Treatment Core drinking water service treating and distributing water from the Chattahoochee River source to over 250,000 residents across the Columbus-Fort Benning region, including Harris and Talbot Counties. Provided through the North Columbus Water Resource Facility (NCWRF) and Fort Benning/Fort Moore Water Resource Facility (FBWRF).
• Wastewater Collection and Treatment Core wastewater service including collection through the sewer system and treatment at the South Columbus Water Resource Facility (SCWRF), including secondary treatment, combined sewer overflow (CSO) management, and industrial wastewater discharge with pollutant surcharges.
• Garbage Collection Billing Service (Billing Agent) Billing agent service where CWW collects payments on behalf of Columbus Consolidated Government for garbage collection and yard waste pickup, appearing as a line item on customer water/sewer bills at $24/month (with a discounted rate available for low-income customers).

Quantifiable outcome

• Drinking water quality meets or exceeds all state and federal guidelines
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• SJW Group: A holding company for water utilities serving approximately 1.5 million people across California, Texas, Connecticut, and Maine. Comparable to CWW as a regulated water utility with similar customer service and rate-regulated revenue model.
• Artesian Resources Corporation: A publicly traded water and wastewater utility serving approximately 300,000 people in the Delmarva Peninsula. Comparable to CWW in regulated water utility operations, customer base scale, and rate-regulated revenue model.
• Middlesex Water Company: A publicly traded water and wastewater utility serving approximately 500,000 people in New Jersey, Delaware, and Pennsylvania. Comparable to CWW in regulated water/wastewater operations and community-focused utility model.
• York Water Company: The oldest investor-owned water utility in the United States, serving approximately 200,000 people in Pennsylvania. Comparable to CWW in regulated water utility operations and historic operating heritage.
• Cincinnati Water Works: A large municipal water utility serving approximately 1 million people in the Greater Cincinnati area. Comparable to CWW as a municipal water and wastewater utility of similar structure (government-owned, ratepayer-funded) and operational scale.

Broad incumbents

• California Water Service: A publicly traded investor-owned water utility serving approximately 2 million people in California, Washington, New Mexico, Hawaii, and Texas. Comparable to CWW in regulated water utility operations and customer service orientation, though with a regional focus on the western US.
• Veolia North America: Operates and manages water and wastewater treatment facilities for municipalities across North America, serving millions of customers. Comparable to CWW through municipal water/wastewater service delivery, though as a private operator rather than a municipal entity.
• Essential Utilities, Inc. (formerly Aqua America): A large diversified utility holding company providing water, wastewater, and natural gas services to approximately 5 million people across 9 states. Comparable to CWW in regulated water/wastewater operations, though diversified across multiple states and service lines.
• American Water Works Company, Inc. The largest publicly traded water and wastewater utility company in the United States, serving over 14 million people across 14 states. Comparable to CWW in providing regulated water and wastewater services, though operating at much greater scale and across multiple states.

Emerging players

• Suez Water Technologies & Solutions: Provides water treatment technologies and services to municipal and industrial customers, including treatment plant operations. Comparable to CWW through water/wastewater treatment operations, though primarily a technology and services provider rather than a utility owner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCKdyKN0IWV8HGfUZijkro0g/feed?view_as=public
• Facebookfacebook.com/columbusgawaterworks
• LinkedInlinkedin.com/company/columbuswaterworks

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Columbus Water Works through Westaff Staffing Agency