What Concierge does

株式会社コンシェルジュ (Concierge) is a Japanese operational services company headquartered in Izumi, Osaka, founded on April 1, 2004 as a wholly-owned subsidiary of the Osaka Izumi Citizens' Cooperative (大阪いずみ市民生活協同組合). The company operates as the dedicated execution arm of its parent cooperative, delivering an integrated portfolio of 13 business domains organized across eight core service lines: Store Division (COOP retail store operations), Transportation Division (home delivery), Logistics Division (warehouse and distribution), Call Center Division, Izumi Food Factory (cut vegetables, salads, and meal kits), Coop Energy Division (LP gas and electricity), Wholesale Division (sourcing for cooperatives across Kansai, Chugoku-Shikoku, and Kyushu), and Welfare Services (in-house childcare and cafeteria).

Concierge generates revenue primarily through service contracts (運営受託) with the parent cooperative, operating two logistics centers that process approximately 250,000 member orders weekly (about 50,000 daily deliveries, five days per week), a call center handling roughly 1.2 million inquiries annually via phone, email, chat, and TV video, and an Izumi Food Factory producing more than 300 menu items under HACCP and JFS-B certified processes. The company also sells LP gas and high-voltage electricity directly to cooperative members and partner facilities, with CO2-zero electricity since FY2021 and a stated target of 100% renewable energy supply to all cooperative facilities by 2030. Supporting infrastructure includes a registered capital of 50.45 million JPY, a headcount of 2,836 as of March 2025 (502 regular employees, supplemented by contract, part-time, fixed-term, and temporary workers), and a broad set of regulated permits spanning food manufacturing, electricity retail, LP gas safety, general freight transport, industrial waste, electrical contracting, and temporary staffing.

The business model is B2B2C, anchored on long-standing mandates from a single counterparty (the parent cooperative), with revenue mechanics combining managed-services fees, subscription/utility recurring revenue (LP gas, electricity), transaction-based wholesale distribution, and hardware sales from the food factory. End customers are primarily cooperative members (組合員) in eastern Osaka, served through physical retail stores, home delivery, call center support, and energy utilities. The company is led by Representative Director and President Aikane Akihiro (相根 明広) and has no external shareholders, public listing, or external fundraising — ownership is held entirely within the cooperative group, with three wholly-owned affiliated companies (Co-op Osaka Service Center, Heart Co-op Izumi, Izumi Ecology Farm) operating under the same umbrella.

Name

Concierge

Legal name

株式会社コンシェルジュ

Website

https://co-concie.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

Concierge is a wholly-owned operational services subsidiary of Osaka Izumi Citizens' Cooperative, providing retail store management, home delivery, logistics, call center, food manufacturing, energy (LP gas and electricity), and wholesale distribution services across 13 business domains to cooperative members in the Osaka region.

Ownership category

akta.pro rank

Product category

Cooperative Operations Services

NAICS

All Other Business Support Services (561499), All Other Support Services (56199)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

Workplace Experience & Concierge Services (BPABAFAG)

akta.pro secondary industries

Internal Logistics & Porterage (Interoffice Deliveries, Shipping/Receiving, Furniture Moves) (IMAIALAJ), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Cooperative operations services
• Retail store management
• Home delivery logistics
• Food manufacturing services
• Wholesale product distribution

Headquarters

HQ city

Izumi

HQ country

Japan

HQ region

Asia

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Store Operations Revenue: Retail store operations under contract from Osaka Izumi Citizens' Cooperative. Operates multiple COOP store locations across the Osaka/Izumi region, managing fresh produce, daily necessities, and COOP products.
2. Transportation/Delivery Services: Individual household delivery (個配) services since 2004. Delivers cooperative products to member homes using 1.5t trucks. Revenue generated through service contracts with the parent cooperative.
3. Logistics and Warehousing Services: Handles virtually all home delivery products for Izumi Citizens' Cooperative members. Operates two logistics centers processing approximately 250,000 member orders weekly. Includes temperature-controlled storage and precision sorting operations.
4. Call Center Services: Call center business process outsourcing. Handles approximately 1.2 million inquiries annually via phone, email, chat, and video. Provides customer service and order support for the cooperative.
5. LP Gas Sales: LP gas (propane) sales to cooperative members since August 2016. Operates as a Gold Safety Certified LP gas distributor with centralized monitoring system. Also sells and installs LP gas equipment.
6. Electricity Sales (高圧電気): High-voltage electricity sales to cooperative facilities and business partners since October 2015. Offers CO2-zero electricity since FY2021. Target of 100% renewable energy supply to all cooperative facilities by 2030.
7. Wholesale Distribution: Product procurement and distribution to cooperatives across Kansai, Chugoku-Shikoku, and Kyushu regions. Handles approximately 100 suppliers' products including international fruits, domestic specialty foods, and local Osaka products. Started April 2017.
8. Food Manufacturing (和泉食品工場): Manufactures cut vegetables, salads, and meal kits at Izumi Food Factory. Produces 40+ delivery items and 20+ store items. Operates since February 2015 with approximately 50 employees including foreign technical intern trainees.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Concierge provides comprehensive operational services for Osaka Izumi Citizens' Cooperative across eight service divisions: Store Division (retail store operations), Transportation Division (individual household delivery), Logistics Division (warehouse and distribution), Call Center Division (BPO customer support), Izumi Food Factory (cut vegetables, salads, and meal kit manufacturing), Coop Energy Division (LP gas and high-voltage electricity sales), Wholesale Division (product procurement and distribution), and PIZZA STORE (in-store dining). Services are delivered primarily under managed-service contracts with the parent cooperative, supplemented by direct sales of energy products to cooperative members and wholesale distribution to other cooperatives across Kansai, Chugoku-Shikoku, and Kyushu.

Product overview

株式会社コンシェルジュ (Concierge) is a service company providing comprehensive cooperative group services for Osaka Izumi Citizens' Co-op. Founded in 2004, it operates a diverse portfolio of 13 business domains organized into: Store Division (retail operations), Transportation Division (home delivery), Logistics Division (warehouse operations), Call Center Division (customer service), Izumi Food Factory (food manufacturing), Coop Energy Division (LP gas and electricity), Wholesale Division (product procurement), and Welfare Services (childcare and cafeteria). The company employs approximately 2,836 staff across multiple locations in south Osaka, delivering services including retail store management, individual home delivery, logistics sorting, call center operations, processed food production, and energy sales. The integrated service model allows Concierge to provide end-to-end support for the cooperative's operations, from food production through retail and delivery to customer service.

Differentiator

Problem solved

Functional benefit

Products and services

• Store Division - Retail Store Operations (店舗部) Retail store operations for Izumi Citizens' Co-op, offering fresh produce, daily necessities, and Co-op products with lifestyle-oriented merchandising and concept-based product selections; serves cooperative members across multiple COOP store locations in the Osaka/Izumi region.
• Transportation Division - Individual Home Delivery (運輸部) Home delivery services for Co-op products to individual member households, operating with 1.5t trucks from multiple distribution offices (Yao, Higashi-Osaka, Mihara) and emphasizing courteous, careful, and honest service since 2004.
• Call Center Division (コールセンター事業部) Comprehensive call center operations handling approximately 1.2 million inquiries annually via phone, email, chat, and TV video calls, with data-driven call-volume prediction and optimal staffing for cooperative member service and order support.
• Logistics Division (物流部) Warehouse and delivery logistics handling approximately 250,000 items weekly for home delivery customers at the Techno Logistics Center and Ayumino Logistics Center, with temperature-controlled storage and precision sorting for chilled, frozen, and ambient products.
• Izumi Food Factory (和泉食品工場) Food manufacturing facility producing 40+ cut vegetable and salad items for home delivery, 20+ items for store sales, and meal kits under the Atelier Cuisine brand, with approximately 50 employees including foreign technical intern trainees and HACCP/JFS-B certified sanitation management.
• Coop Energy Division (コープエナジー事業部) LP gas sales (Gold Safety Certified distributor, first in the region) with centralized monitoring system and disaster-resistant gas supply infrastructure, plus high-voltage electricity sales to cooperative facilities with CO2-zero electricity options as part of the RE Action Renewable Energy 100 Declaration.
• Wholesale Division (卸事業部) Wholesale product sourcing and procurement from approximately 100 companies domestically and internationally (international fruits, domestic specialty foods, local Osaka products) for distribution to cooperatives across Kansai, Chugoku-Shikoku, and Kyushu.
• PIZZA STORE Pizza restaurant service opened January 2022 at the COOP Kaizuka store premises in Kaizuka, Osaka, serving cooperative members and walk-in customers.

Quantifiable outcome

• Processes approximately 250,000 member orders weekly (about 50,000 daily orders for 5 days)
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• 大阪いずみ市民生活協同組合 (Osaka Izumi Citizens' Cooperative)coreStrategic or Co-development Partner · 1 April 2004Parent cooperative organization and primary business partner. Concierge provides comprehensive operational services including store management, logistics, transportation, call center operations, energy services, and food manufacturing under service contracts. Established in November 1974, the cooperative serves members across eastern Osaka excluding Osaka City, spanning areas including Izumi, Sakai, and surrounding regions. This is the core strategic relationship from which all Concierge business originates.

Scale indicators13 records

Recent moves15 records

Expansion highlights6 records

Direct peers

• Co-op Kobe (生活協同組合コープこうべ): Co-op Kobe is one of Japan's largest consumer cooperatives operating retail stores, home delivery, energy, and welfare services for members in the Kobe/ Hyogo region. Concierge provides the same service portfolio internally for the smaller Osaka Izumi cooperative; Co-op Kobe does similar work in-house.
• Green Co-op (グリーンコープ): Green Co-op is a Kyushu-based consumer cooperative providing retail, home delivery, and food products to members. Similar member-owned structure and multi-vertical service model to what Concierge operates on behalf of Osaka Izumi Citizens' Cooperative.
• Co-op Net Union (コープデリ連合会 / 生活協同組合連合会コープネット事業連合): Co-op Net Union consolidates procurement, logistics, and shared services for Kanto-area consumer cooperatives (Co-op Mirai, Co-op Pal, etc.). Highly comparable to Concierge's role of operating logistics centers and providing shared services on behalf of cooperative members, with similar B2B2C service contracts.
• Pal System Group (パルシステムグループ): Pal System is a consumer cooperative federation in Kanto providing retail, home delivery, food manufacturing, and shared services to its member cooperatives. Directly comparable to Concierge as a multi-service operational arm for a Japanese cooperative, though serving a different region.

Broad incumbents

• SBS Holdings: SBS Holdings provides logistics, warehousing, and supply chain services in Japan including temperature-controlled distribution. Comparable to Concierge's logistics and home-delivery operations but serving e-commerce and retail clients rather than captive cooperative members.
• Bell System24 (ベルシステム24): Bell System24 is a major Japanese call center and BPO provider handling customer service across multiple industries. Comparable to Concierge's call center division (1.2M annual inquiries, multi-channel including video), though Bell serves a much broader client base.
• Nippon Express (日本通運 / NX Holdings): Nippon Express is Japan's largest logistics company offering trucking, warehousing, and distribution services including temperature-controlled supply chain. Comparable to Concierge's logistics division (two centers, 250,000 weekly orders, cold/ambient zones) but at vastly larger scale and serving multiple industries.
• AEON Delight (イオンデライト): AEON Delight provides facility management, cleaning, security, and operational support services to AEON Group retail stores. Comparable as a captive facility-management and operational service provider for a large retail ecosystem, though AEON is a much larger and more diversified group than Osaka Izumi cooperative.

Regional players

• Community Co-op (コミュニティ Co-op / 大阪いずみ市民生協以外の地域生協): Other regional Japanese consumer cooperatives such as Osaka Co-op or Community Co-op provide similar member services in adjacent regions. Comparable to the customer base Concierge's wholesale division already serves, and represent potential geographic expansion targets.

Others

• IZUMI (いずみ) Cooperative / Osaka Izumi Citizens' Cooperative parent ecosystem: Osaka Izumi Citizens' Cooperative is Concierge's parent and sole principal customer. Included as a reference peer illustrating the captive relationship that defines Concierge's market and revenue constraints.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks2 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/concierge.coop
• Instagraminstagram.com/concierge.coop

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concierge