East Gippsland Water

What East Gippsland Water does

East Gippsland Water, legally East Gippsland Region Water Corporation, is a Victorian state-owned water utility headquartered at 133 Macleod Street, Bairnsdale, Victoria. Established in 1995 by Ministerial Order under the Water Act 1989 and corporatised on 1 July 2007, it operates as a regulated monopoly across 21,000 square kilometres in eastern Victoria, serving approximately 49,422 people in towns including Bairnsdale, Lakes Entrance, Paynesville, Mallacoota and Orbost. Its core services are urban water harvesting, storage and supply delivered through nine separate water supply systems (drawing on rivers, creeks and underground aquifers), plus wastewater collection, treatment and recycling through three recycling systems and a broader wastewater network, with trade waste services for industrial and commercial customers.

Underlying infrastructure includes 4,500–6,000 million litres of annual water sourcing capacity (against a 2024/25 projected demand of 5,000 ML), storage held at approximately 90% capacity as of January 2025, and a capital works pipeline that has delivered the $12 million Paynesville winter storage project and the $8.7 million Wy Yung water storage upgrade, with the Buchan Water Security and North Arm Water Main Replacement projects in flight. Regulatory oversight is provided by the Minister for Water, with tariffs set through the Essential Services Commission Price Submission framework, currently the 2023-2028 period, and forward planning via the Urban Water Strategy 2027 and the Annual Water Outlook.

The revenue model is anchored on recurring regulated charges: subscription-based water supply charges, subscription-based wastewater/sewerage charges, and transaction-fee trade waste services, supplemented by developer contributions for land development and a Water Efficiency Rebate Program (rebates of AUD $30–$1,500, running to 30 June 2028). The go-to-market is not a sales motion but the exercise of a legislated geographic mandate; with 51–100 employees, the corporation supplements fee-based service delivery with community engagement channels (Customer Advisory Committee, Talking Water podcast, Customer Connect mobile visits, National Water Week poster competition) and a co-branded water-conservation partnership with East Gippsland Shire Council. The entity is wholly owned by the Victorian Government, has no external equity investors and is not publicly listed.

Name

East Gippsland Water

Legal name

East Gippsland Region Water Corporation

Website

https://egwater.vic.gov.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

East Gippsland Water is a Victorian government-owned water corporation providing regulated urban water supply, wastewater collection, treatment, recycling, and trade waste services to approximately 49,422 residents across 21,000 square kilometres in eastern Victoria, Australia.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Onsite/Decentralized Reuse Utilities (District/Building‑Scale Reuse as a Service) (EUANAGAH), Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

• Water utility services
• Wastewater treatment services
• Urban water supply
• Trade waste management
• Water recycling services

Headquarters

HQ city

Bairnsdale

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Others, Marketing or Sales, Technology or R&D

Revenue model

1. Water supply charges: Retail water services including water harvesting, storage and urban water supply charged to residential, commercial and industrial customers
2. Wastewater and sewerage services: Wastewater collection, treatment and recycling services charged to customers connected to sewerage systems
3. Trade waste services: Trade waste services provided to industrial and commercial customers

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

East Gippsland Water provides regulated water harvesting, storage, and urban water supply through nine separate supply systems, alongside wastewater collection, treatment, and recycling services and trade waste services for industrial and commercial customers across 21,000 square kilometres of eastern Victoria, Australia. The corporation serves approximately 49,422 residents across more than 25 towns and supports property developers with land development and subdivision services. Complementary offerings include a Water Efficiency Rebate Program (rebates from $30 to $1,500 through 30 June 2028), mobile Customer Connect visits, and community education initiatives such as the National Water Week Poster Competition and the Talking Water Podcast.

Product overview

East Gippsland Water is a water corporation providing a comprehensive range of retail water and wastewater services across an area of 21,000 square kilometres in eastern Victoria, Australia. The organization operates nine separate water supply systems and eleven water recycling systems serving approximately 49,422 customers. The core service portfolio includes urban water supply (harvesting, storage, and distribution), wastewater collection, treatment and recycling, and trade waste services for industrial and commercial customers. Supporting services include the Water Efficiency Rebate Program (offering rebates from $30 to $1,500 for water-saving products until June 2028), the Customer Advisory Committee for community engagement, the Talking Water podcast for communications, Customer Connect mobile services, and developer services for land development and subdivision. The organization also publishes regulatory documents including the Price Submission (2023-2028), Annual Water Outlook, and Urban Water Strategy 2027 for long-term planning.

Differentiator

Problem solved

Functional benefit

Products and services

• Urban Water Supply Services Regulated retail water services including water harvesting, storage, and urban water supply delivered through nine separate water supply systems sourcing from rivers, creeks, and underground aquifers. Charged to residential, commercial, and industrial customers across 21,000 square kilometres of East Gippsland, serving approximately 49,422 residents in more than 25 towns.
• Wastewater Collection, Treatment and Recycling Services Wastewater collection, treatment, and recycling services delivered through eleven water recycling systems, including three dedicated recycling systems serving Lake Tyers Beach, Lindenow, and Swan Reach communities. Services are provided to residential, commercial, and industrial customers connected to East Gippsland Water's sewerage network.
• Trade Waste Services Trade waste disposal and treatment services for industrial and commercial customers connected to East Gippsland Water sewerage systems. Trade waste charges are applied as transaction-based fees per discharge, distinct from the recurring residential subscription model. Customers include industrial operations, caravan parks, food service venues, and tourism operators.
• Water Efficiency Rebate Program Customer rebate program offering rebates from $30 to $1,500 to support customer-side water efficiency and conservation, available to East Gippsland Water customers through 30 June 2028.
• Land Development and Subdivision Services Services for property developers covering water and sewage asset construction standards, service district boundaries, and new customer contributions for land development and subdivision projects across the East Gippsland service area.
• Standpipes Network of standpipes for non-metered water access by customers requiring bulk or unmetered water across the East Gippsland service area.

Quantifiable outcome

• Water storage levels at approximately 90% capacity providing secure supply position for 2025
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• East Gippsland Shire CouncilcoreGTM or Marketing Partner · 1 June 2026Partnership on innovative bathroom behaviour campaign to encourage locals and visitors to save drinking water and bin wet wipes. Council places East Gippsland Water educational posters and stickers in public toilets, baby change rooms, and caravan/camping parks across the region. Campaign targets both residents and tourists, especially at Mallacoota Foreshore Holiday Park.
• ENSIL (France)minorStrategic or Co-development Partner · 15 July 2024East Gippsland Water is strengthening its relationship with ENSIL, France's prestigious engineering school, by hosting a French intern through ENSIL's internship program. This international partnership provides training opportunities and knowledge exchange.

Scale indicators8 records

Recent moves8 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/eastgippswater
• Facebookfacebook.com/eastgippslandwater

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about East Gippsland Water