Citypak
Citypak is a Sri Lanka-based courier and last-mile delivery provider serving e-commerce merchants, B2B corporates, and banks with islandwide coverage through 45+ branches. A Hayleys Advantis subsidiary, it offers B2C/B2B delivery, COD services, and API-integrated e-commerce fulfillment.
- Company typePrivate
- Founded1991
- HeadquartersColombo, Sri Lanka
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Citypak does
Citypak, legally IML Delivery Systems (Pvt) Ltd, is a Sri Lanka-based courier and last-mile delivery provider founded in 1991 and operating under the Hayleys Advantis Limited umbrella (fully acquired in 2023). The company runs an islandwide network of 45+ branches and employs 350+ staff, delivering over 2 million packages annually to a base of 1,000+ merchant clients. Its operations span B2C e-commerce deliveries (prepaid and COD), B2B corporate logistics (documents, bulk shipments, bank card deliveries), same-day service within Colombo 1-15, and international outbound via a FedEx partnership.
The technology stack centers on the Falcon Client Panel, a multi-user dashboard for shipment management and COD settlement tracking, supplemented by native Shopify and WooCommerce plug-ins plus custom API integration for automated waybill generation, order syncing, and real-time tracking with SMS notifications. An online rate calculator exposes pricing based on weight, dimensions, and route. Distribution is hybrid: direct sales for corporate accounts, self-serve digital registration for merchants, a 45-branch physical network, and inside sales via hotline and WhatsApp Business.
Citypak earns revenue primarily through transaction-based courier fees on a per-shipment basis, with weight (actual vs. volumetric) and distance as key pricing dimensions; COD handling (LKR 4Bn+ collected annually) adds a per-parcel fee with daily or weekly merchant settlement; and subscription-based Dedicated Courier plans provide recurring revenue. The customer base is segmented across e-commerce merchants, corporate/B2B accounts, banks/financial institutions (a long-standing vertical since 1993), and individual consumers using walk-in or one-time services.
Citypak firmographics
Firmographics- Name
- Citypak
- Legal name
- IML Delivery Systems (Pvt) Ltd
- Website
- https://citypak.lk
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Citypak is a Sri Lanka-based courier and last-mile delivery provider serving e-commerce merchants, B2B corporates, and banks with islandwide coverage through 45+ branches. A Hayleys Advantis subsidiary, it offers B2C/B2B delivery, COD services, and API-integrated e-commerce fulfillment.
- Ownership category
- akta.pro rank
Citypak industry classification
Industry- Product category
- Last-Mile Delivery & Courier Services
- NAICS
- Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (49221)
- SIC
- Trucking & Courier Services (No Air) (4210), Transportation Services (4700)
- akta.pro primary industry
- Metro/Urban Standard Parcel Delivery (TLAAACAH)
- akta.pro secondary industry
- Local Document & Small Parcel On‑Demand Courier (TLAAADAA)
Keywords
Where Citypak is headquartered
LocationHeadquarters
- HQ city
- Colombo
- HQ country
- Sri Lanka
- HQ region
- Asia
Offices3 records
Markets served
Citypak business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Courier and Delivery Services: Core revenue stream from providing courier and last-mile delivery services across Sri Lanka. Charges are based on weight (actual vs volumetric) and delivery distance. Rates are calculated using the rate calculator on the website, with customized corporate rates available for business clients.
- Cash-on-Delivery (COD) Services: COD handling service where Citypak collects cash from recipients upon delivery and remits to merchants. A minimal handling fee applies. Citypak handles LKR 4Bn+ in COD collection annually. Settlement options include daily (next working day) or weekly (Wednesday processing).
- Same-Day Delivery: Premium same-day delivery service within Colombo 1-15 and selected suburbs. Items must be collected before 11:30 AM for delivery by 8 PM same day. Commands premium pricing for time-sensitive shipments.
- Dedicated Courier Services: Stationed dedicated couriers available for exclusive use by businesses on fixed monthly plans. Ideal for daily dispatches, scheduled pickups, time-definite deliveries, and priority shipments.
- International Courier (FedEx Partnership): Express overseas delivery through partnership with FedEx, enabling customers to ship parcels internationally through Citypak's platform.
- Packaging Materials Sales: Sale of secure packaging materials (courier bags) to merchants. Materials can be purchased by contacting Account Manager or calling sales line.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard Delivery |
| Transaction based/ take rate | Pay-as-you-go | Cash-on-Delivery (COD) |
| Unit Pricing | Pay-as-you-go | Same-Day Delivery |
| Subscription | Monthly | Dedicated Courier (Monthly Plan) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Citypak product offering
Product offeringCore offering
Citypak is a Sri Lankan courier and last-mile delivery provider that picks up, transports, and delivers parcels across all districts of the country for e-commerce merchants, corporate clients, and individual senders. Its core offerings include prepaid and cash-on-delivery fulfillment for online retailers, B2B document and bulk parcel delivery, same-day delivery in Colombo, bank card and secure document delivery, international shipping through a FedEx partnership, and stationed dedicated couriers on monthly plans. Supporting technology includes the Falcon Client Panel, a real-time tracking system with SMS updates, Shopify/WooCommerce plug-ins, and a custom API for automated order syncing and waybill generation.
Product overview
Citypak is a Sri Lanka-based courier and last-mile delivery service provider with over 30 years of experience. The company operates as a unified platform offering multiple delivery solutions under one roof, including e-commerce/B2C (prepaid and COD), B2B corporate deliveries, same-day delivery, and personal deliveries. The core platform is supported by the Falcon Client Panel for merchant management, with plug-in/API integrations for Shopify and WooCommerce e-commerce platforms. Additional services include Fast COD Settlements, Real-Time Tracking, Invoice Retrieval, Stationed Dedicated Couriers, Station-to-Station Delivery, Scheduled Deliveries, Custom Delivery Solutions, Integrated Logistics, Packaging Materials, International Courier (via FedEx), and Consultations. The company leverages advanced technology including automated systems, real-time tracking, and API/plug-in integration across a network of 45+ branches islandwide.
Differentiator
Problem solved
Functional benefit
Products and services
- Islandwide Delivery Standard parcel delivery covering all districts of Sri Lanka through a 45+ branch network, with B2B deliveries completed in 1-2 business days and B2C deliveries in 1-3 business days; available to merchants, corporates, and individual senders.
- E-Commerce (B2C) Delivery Solutions Prepaid and cash-on-delivery fulfillment for online retailers and e-commerce platforms, including Shopify and WooCommerce plug-ins and custom API integration for automated order syncing, waybill generation, and real-time tracking, plus fast COD settlements (daily or weekly).
- Corporate Delivery Solutions (B2B) Reliable logistics for manufacturers, corporate offices, and financial institutions covering document delivery, bulk shipments, sample deliveries, credit invoice retrieval, and dedicated courier services, with B2B deliveries completed in 1-2 business days.
- Same-Day Delivery Premium same-day delivery service within Colombo 1-15 and selected suburbs for urgent shipments; items picked up before 11:30 AM are delivered by 8 PM on the same day, at premium pricing.
- Cash-on-Delivery (COD) Services COD handling service where Citypak collects cash from recipients on behalf of merchants and remits to them, with a minimal handling fee per shipment, accepting COD collections up to LKR 100,000 per shipment and offering daily (next working day) or weekly (Wednesday) settlement cycles.
- Bank Card & Secure Document Deliveries Secure, tracked transport of bank cards, financial statements, legal papers, and other sensitive documents for banks, financial institutions, and corporates, with strict compliance, safety measures, and real-time tracking.
- One-Time & Personal Deliveries Walk-in and on-demand delivery service for individuals needing secure, tracked one-off shipments for personal packages, gifts, and urgent documents without long-term commitments.
- Stationed Dedicated Couriers Subscription-based dedicated rider and vehicle on a fixed monthly plan for businesses with daily dispatches, scheduled pickups, time-definite deliveries, and priority shipments.
- International Courier Express overseas delivery through a partnership with FedEx, enabling Citypak customers to ship parcels internationally through FedEx's global network via Citypak's platform.
- Packaging Materials Sale of high-quality, tamper-proof courier bags and packaging materials to merchants and shippers to support safe transportation of packages; purchased via account manager or sales line.
Quantifiable outcome
- 2M+ packages delivered across Sri Lanka in 2024
- +5 more outcomes
Companies that use Citypak
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Citypak technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Citypak partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- FedExcoreFedEx partnership enables Citypak to offer international courier and express overseas delivery services to its customers. Through this partnership, customers can ship parcels internationally via FedEx's global network through Citypak's platform.
Scale indicators7 records
Recent moves10 records
Expansion highlights5 records
Citypak competitors and assessment
Company assessmentDirect peers
- Domex: Domex is one of Sri Lanka's established domestic courier and logistics companies, offering similar islandwide parcel delivery, COD, and B2B document services. It is a direct competitor to Citypak in the Sri Lankan last-mile delivery market.
- Prompt Xpress: Prompt Xpress is a Sri Lankan courier offering islandwide parcel delivery, COD services, and e-commerce logistics. It directly competes with Citypak in the domestic last-mile segment with similar service offerings.
- Royal Express (Aramex Sri Lanka): Royal Express was Sri Lanka's pioneering courier brand, now operating as part of Aramex. It competes directly with Citypak on domestic parcel delivery, COD services, and same-day delivery across Sri Lanka.
Broad incumbents
- FedEx Sri Lanka: FedEx has direct Sri Lanka operations offering international express services and competes with Citypak for cross-border parcels. Notably, FedEx is also a partnership channel for Citypak's international delivery service.
- Sri Lanka Post: Sri Lanka Post is the national postal operator providing universal postal and parcel delivery across all districts. As a state-backed broad incumbent, it competes with Citypak on ground parcel and bank card delivery services.
- UPS Sri Lanka: UPS operates in Sri Lanka as a global logistics and parcel delivery provider, competing with Citypak on international shipments and higher-end B2B logistics services for Sri Lankan enterprises.
- DHL Express Sri Lanka: DHL operates in Sri Lanka offering international and domestic express delivery, B2B logistics, and e-commerce fulfillment. While focused on premium express, it overlaps with Citypak on cross-border and time-sensitive domestic shipments.
Regional players
- DTDC (India): DTDC is a major Indian courier and logistics company offering domestic parcel delivery, COD, and e-commerce fulfillment. As a South Asian regional peer, it provides scale and technology benchmarks relevant to Citypak's growth trajectory.
- BlueDart (India): BlueDart is India's largest integrated air and ground express delivery provider, serving as a South Asian regional comparable for Citypak in terms of business model, e-commerce integrations, and COD handling at scale.
Emerging players
- PostEx (Pakistan): PostEx is a Pakistan-based e-commerce delivery and COD logistics startup offering API-integrated parcel services. It represents an emerging South Asian player using similar technology-led courier and COD settlement approaches as Citypak.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Citypak social profiles
Digital presenceCitypak financial estimates
Financial estimateRevenue estimate
Valuation estimate
Citypak leadership team
Management profileNumber of profiles
Citypak funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Citypak M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Citypak
What does Citypak do?
Citypak is a Sri Lankan courier and last-mile delivery provider that picks up, transports, and delivers parcels across all districts of the country for e-commerce merchants, corporate clients, and individual senders. Its core offerings include prepaid and cash-on-delivery fulfillment for online retailers, B2B document and bulk parcel delivery, same-day delivery in Colombo, bank card and secure document delivery, international shipping through a FedEx partnership, and stationed dedicated couriers on monthly plans. Supporting technology includes the Falcon Client Panel, a real-time tracking system with SMS updates, Shopify/WooCommerce plug-ins, and a custom API for automated order syncing and waybill generation.
Is Citypak a public or private company?
Citypak is a private company. It is classified as corporate owned and is currently operating.
When was Citypak founded?
Citypak was founded in 1991. It employs 251 to 500 people.
Where is Citypak based?
Citypak is headquartered in Colombo, Sri Lanka, in the Asia region.
How does Citypak make money?
Six revenue lines are on record. Courier and Delivery Services are the primary driver. The others are cash-on-Delivery (COD) Services, same-Day Delivery, dedicated Courier Services, international Courier (FedEx Partnership) and packaging Materials Sales.
Who are Citypak's main competitors?
Direct peers on record are Domex, Prompt Xpress and Royal Express (Aramex Sri Lanka). Broad incumbents are FedEx Sri Lanka, Sri Lanka Post, UPS Sri Lanka and DHL Express Sri Lanka. Regional players are DTDC (India) and BlueDart (India). PostEx (Pakistan) is listed as an emerging player.
Does Citypak have an API?
Yes. Citypak offers Custom API integration for e-commerce platforms. The API enables automated waybill generation, order syncing, and real-time tracking. This solution is designed to automate order fulfillment, streamline shipping, and integrate with online stores for seamless order management. Specific integrations include Shopify and WooCommerce plug-ins that automate these processes.
What industry is Citypak in?
Citypak's product category is Last-Mile Delivery & Courier Services. Its primary akta.pro industry code is TLAAACAH, Metro/Urban Standard Parcel Delivery, with a secondary code of TLAAADAA, Local Document & Small Parcel On‑Demand Courier. Its NAICS code is 4921 and its SIC code is 4210.