ST LAWRENCE HEALTH

What ST LAWRENCE HEALTH does

ST LAWRENCE HEALTH operates as the regional brand for the St. Lawrence County facilities of Rochester Regional Health, a nonprofit integrated healthcare delivery system headquartered in Rochester, New York. Rochester Regional Health was formed in 2014 through the merger of Rochester General Health System and Unity Health System and now operates 590+ locations across three regions of upstate New York: Greater Rochester, Finger Lakes, and St. Lawrence. The portfolio comprises seven hospitals (Canton-Potsdam, Gouverneur, Massena, Unity, Newark-Wayne Community, Clifton Springs Hospitals & Clinic, United Memorial Medical Center, plus Unity Specialty Hospital) alongside primary care centers, urgent care centers, imaging centers, labs, and emergency departments. Service lines span bariatric surgery, behavioral health, cardiology, neurology and neurosurgery, oncology, orthopedics, pediatrics, primary care, senior care, and women's health.

The digital layer is anchored by the RRH MyCare patient portal and MyChart electronic health record system, which provide appointment scheduling, bill pay, and unified record access across the network. Same-Day Virtual Urgent Care extends the platform with telehealth consultations available 7am-10pm daily at a reported 15-minute average wait time, and is positioned as accessible to non-patients ages two and older without an existing MyCare account. Additional digital offerings include Orthopedic Urgent Care walk-in scheduling, online Health Risk Assessments, and a Classes & Events catalog for patient education. The College of Health Careers and Residency, Fellowship, and Nursing programs supply clinical workforce pipeline and function as supporting infrastructure for the delivery network.

Revenue is generated through fee-for-service and value-based care payments from patients and insurance providers across hospital inpatient services, emergency departments, primary and specialty care, urgent care, and virtual care. Pricing is not publicly disclosed; cost estimates are available on request and financial assistance programs are offered. Marketing and patient acquisition run through a regional website, an email newsletter, content marketing on a Health & News Hub, and promotion of the MyCare app and MyChart portal. The system is privately held as a nonprofit organization with no parent company, public ticker, or external private equity or venture capital ownership disclosed.

Name

ST LAWRENCE HEALTH

Legal name

Rochester Regional Health

Website

https://stlawrencehealthsystem.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

ST LAWRENCE HEALTH operates as the St. Lawrence County regional brand of Rochester Regional Health, a nonprofit integrated delivery network providing hospital, outpatient, specialty, and virtual care across upstate New York through 590+ locations and seven hospitals.

Ownership category

akta.pro rank

Product category

Hospital and Healthcare Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Integrated Primary Care in Behavioral Health Settings (HLAFAGAM)

akta.pro secondary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Hospital care services
• Urgent care
• Telehealth services
• Primary care
• Specialty healthcare

Headquarters

HQ city

Potsdam

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: Fee-for-service and value-based care payments from patients and insurance providers across hospitals, emergency rooms, primary care, specialty care, and urgent care services

Distribution channels4 records

Marketing channels3 records

Core offering

ST LAWRENCE HEALTH, as part of Rochester Regional Health, provides integrated hospital and outpatient healthcare services across the St. Lawrence, Greater Rochester, and Finger Lakes regions of New York. Offerings include acute hospital care, emergency services, primary care, specialty care (cardiology, oncology, orthopedics, neurology, bariatric surgery, behavioral health, women's health, pediatrics), walk-in and orthopedic urgent care, same-day virtual urgent care, and health risk assessments, all coordinated through the MyCare patient portal and MyChart electronic health record system.

Product overview

Rochester Regional Health operates as an integrated healthcare delivery system offering a unified platform of clinical services across multiple facilities. The portfolio includes hospital-based care (Unity Hospital, Newark-Wayne Community Hospital, Canton-Potsdam Hospital, Gouverneur Hospital, Clifton Springs Hospitals & Clinic, United Memorial Medical Center, Massena Hospital, Unity Specialty Hospital), outpatient locations (Medical Campuses, Urgent Care Centers, Primary Care Centers, Emergency Centers, Imaging Centers, Labs), and digital health services. The MyCare Patient Portal serves as the central digital hub connecting patients to Same-Day Virtual Care telehealth services, appointment scheduling, and health record access. Specialty services span bariatric surgery, behavioral health, cardiology, neurology/neurosurgery, oncology, orthopedics, pediatrics, and women's health. Professional education is delivered through the College of Health Careers and Residency and Fellowship Programs.

Differentiator

Problem solved

Functional benefit

Brands

• RRH MyCare App: Patient portal and telehealth application for virtual urgent care, scheduling, and accessing medical records
• College of Health Careers

Products and services

• MyCare Patient Portal Digital patient portal and mobile application that lets patients schedule appointments, conduct virtual urgent care visits, pay bills, and access their medical records. Aimed at patients and families across the Rochester Regional Health system.
• Same-Day Virtual Urgent Care Virtual urgent care consultations for minor injuries and common illnesses delivered through the MyCare platform with 15-minute average wait times. Open to ages 2+ including non-patients, with OB/GYN virtual visits available for ages 18+ in New York State.
• Urgent Care (Walk-In) Walk-in urgent care for non-life-threatening medical conditions, including a dedicated Orthopedic Urgent Care for same-day treatment of bone, joint, and soft tissue injuries. Aimed at patients seeking timely in-person care without an emergency room visit.
• Health Risk Assessments Online health assessment tools that help patients evaluate their health risks. Aimed at patients seeking preventive health information and self-assessment resources.

Quantifiable outcome

• Average wait time of 15 minutes for same-day virtual care

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Trinity Health: Trinity Health is a national Catholic nonprofit health system operating numerous community hospitals and medical groups, broadly comparable to RRH in nonprofit IDN structure and service-line scope, though at significantly greater scale.
• UPMC: UPMC is a Pennsylvania-based integrated delivery system combining hospitals, physicians, and a health plan at much greater scale; comparable in integrated IDN model and population health orientation.
• Bon Secours Mercy Health: Bon Secours Mercy Health is one of the largest Catholic nonprofit health systems in the U.S., operating community hospitals across multiple states with an integrated ambulatory footprint analogous to RRH's model.
• Northwell Health: Northwell is New York's largest integrated health system operating hospitals, ambulatory, and home services statewide; it competes with RRH primarily in New York State payer and tertiary referral markets but is far larger and more urban.

Direct peers

• University of Rochester Medical Center (URMC): URMC is the academic medical center and dominant health system in the Rochester market, directly competing with Rochester Regional Health for primary, specialty, and tertiary patients in the same geography with overlapping service lines.
• Geisinger Health: Geisinger is a Pennsylvania-based integrated delivery system combining hospitals, primary and specialty care, and a health plan with population health focus — a structural analog to RRH's integrated model.
• Nuvance Health: Nuvance Health operates a regional multi-hospital nonprofit IDN spanning New York and Connecticut, closely comparable to RRH in hospital count, regional geography, and integrated outpatient network.
• Guthrie Health: Guthrie is a regional nonprofit integrated delivery network operating multiple hospitals and clinics across upstate Pennsylvania and the southern tier of New York, closely matching RRH in scale, rural footprint, and multi-region IDN structure.

Regional players

• St. Joseph's Health (Syracuse): St. Joseph's Health is a nonprofit Catholic health system in Syracuse that competes for secondary and tertiary referrals from the broader central and northern New York region overlapping with RRH's footprint.
• Crouse Health: Crouse Health is a Syracuse-based community hospital system in central New York that draws from the same upstate population and competes for referrals from the same rural counties RRH serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/slhs_healthy
• Facebookfacebook.com/StLawrenceHealth
• LinkedInlinkedin.com/company/st-lawrence-health

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ST LAWRENCE HEALTH