Facility Issues

What Facility Issues does

Facility Issues is a privately held, founder-operated management consulting firm founded in 1999 and headquartered in Marcy, New York, specializing in facility management benchmarking services for complex buildings. The company serves enterprise facility owners across four primary verticals: museums and cultural institutions (via the IAMFA-affiliated program), utility companies (via the EUG/WUG Utility Facility Benchmarking Program inherited from Salt River Project), research facilities (via the Research Facilities Benchmarking program), and general facility managers (via the Facility Manager Round Table). Its core offering is an annual benchmarking subscription in which participants self-report facility operational data through Excel templates or online forms and receive interactive peer-comparison reports.

The underlying technology stack is intentionally low-tech: participants upload data via Excel templates or web forms, data is assembled using Microsoft Excel with Power Query, and reporting is delivered through Microsoft Power BI dashboards with graphs, charts, and tables. The firm also offers Facility Metrics & Scorecards consulting, a portfolio of training workshops (Introduction, Intermediate, Advanced, Overview FM Metrics, and Data Assembly), Strategic Facility Planning services, and Service Center Planning consulting for utilities. The business model combines recurring annual subscription fees (non-refundable once the Draft Report is published), workshop fees, and custom consulting engagements, with sales delivered through a mix of direct outreach by President Robert Lambe, community-led peer group meetings, and shared practice surveys.

The firm has benchmarked over 13,000 buildings worth more than $13 billion with $750 million in direct costs as of 2021, and its Research Facilities group has documented over $158 million in client cost savings over a five-year period (averaging approximately $1.25 per square foot annually). The company has 1-10 employees, no parent company, no disclosed funding, and no M&A history, operating as a small, specialized consultancy with a recognized position in niche facility benchmarking verticals.

Name

Facility Issues

Legal name

Facility Issues

Website

https://facilityissues.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Facility Issues is a privately held facility management consulting firm that operates annual benchmarking subscription programs for museums, utilities, research facilities, and general facility managers, complemented by training workshops and strategic facility planning services.

Ownership category

akta.pro rank

Product category

Facility Management Benchmarking Services

NAICS

Facilities Support Services (561210), Management Consulting Services (54161)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL)

Keywords

• Facility benchmarking services
• Facility management consulting
• FM metrics scorecards
• Utility facility benchmarking
• Museum facility benchmarking

Headquarters

HQ city

Marcy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Benchmarking Program Subscriptions: Annual subscription fees entitling participants to access benchmarking resources, reports, and the associated benchmarking website for the current year cycle. Subscriptions are non-refundable once the Draft Report is published.
2. Training Workshops: Virtual training sessions on facility metrics and benchmarking including Introduction to FM Metrics, Intermediate FM Metrics for Scorecards, Advanced FM Metrics for Planning, and Overview of FM Metrics for Managers. Offered as two half-day virtual meetings.
3. Condensed Benchmarking Survey: Lower-priced condensed survey for smaller cultural institutions with less than 50,000 ft² area. Includes summary report and technical assistance at a reduced rate compared to the regular comprehensive survey.
4. Custom Facility Metric Services: Custom services may include data collection, custom analysis of benchmarking results, drafting recommendations, and presenting to leadership team. May require execution of a Confidentiality Agreement.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Facility Issues runs industry-specific facility management benchmarking programs (utilities, museums/cultural institutions, research facilities, and general facility managers) where organizations submit operational and cost data for comparison against peer groups. The firm also delivers Facility Metrics & Scorecards consulting, training workshops on FM data assembly, and strategic facility planning services. A web-based platform powered by Microsoft Power BI hosts interactive benchmarking reports and supports Excel-based data uploads.

Product overview

Facility Issues is a facility benchmarking and metrics consulting firm founded in 1999, offering a portfolio of benchmarking programs and training services. The core offerings include sector-specific benchmarking programs (Utility Facility, Cultural Facility, Research Facility, and general Facility Manager Round Table) where organizations submit facility data for comparison against peers. These programs are complemented by Facility Metrics & Scorecards services that help organizations consolidate data from multiple systems into integrated reporting. The company also offers a suite of training workshops (Introduction, Intermediate, Advanced, and Overview of FM Metrics) that teach facility staff how to assemble, clean, and use facility data using Microsoft Excel and Power Query. Additional services include Strategic Facility Planning and Service Center Planning consulting, along with Shared Practice Meetings and surveys for peer networking. The reporting platform uses Microsoft Power BI for data visualization.

Differentiator

Problem solved

Functional benefit

Brands

• IAMFA Benchmarking Program: Benchmarking program for museums and cultural institutions affiliated with International Association of Museum Facility Administrators
• Utility Facility Benchmarking Program
• Research Facilities Benchmarking (RFB)

Products and services

• Utility Facility Benchmarking Program Annual benchmarking program for utility companies comparing facility operations, maintenance costs, and performance metrics with peer organizations across service centers, substations, and corporate facilities.
• Cultural Facility Benchmarking Program Benchmarking program for museums, galleries, libraries, and cultural heritage institutions operated in partnership with IAMFA, covering facility operations, energy, maintenance, and custodial services.
• Research Facility Benchmarking Program Benchmarking program for research facilities including national labs, academic research facilities, and government research organizations, covering facility management metrics and best practices for laboratory environments.
• Facility Manager Round Table General benchmarking program for facility managers across all organizations including banking institutions and critical facilities, with shared practice meetings, surveys, and IFM contract evaluation support.
• Small Cultural Institution Benchmarking Condensed benchmarking survey for smaller cultural institutions under 50,000 ft², providing KPIs for facility managers with limited staff or resources. Includes 14 questions covering background, space, utilities, maintenance, janitorial, and security.
• Facility Metrics & Scorecards

Quantifiable outcome

• Research Facilities group saved more than $158 million over a 5-year period, averaging about $1.25 per square foot annually
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Scale indicators6 records

Recent moves5 records

Expansion highlights2 records

Direct peers

• Verdantix: Verdantix is an independent research and advisory firm focused on digital innovation for built environment and industrial clients, including facility management and real estate software benchmarking. Comparable to Facility Issues as a research-led benchmarking and advisory firm serving facility managers, though Verdantix is broader (covering EHS, industrial, energy) and offers paid research rather than subscription benchmarking programs.
• BOMA International (Building Owners and Managers Association): BOMA International runs the Experience Exchange Report (EER), the industry-standard benchmarking program for office buildings, providing operating expense and building performance comparisons. Directly comparable to Facility Issues because both operate subscription-based, peer-group facility benchmarking programs with industry-standard KPIs, though BOMA focuses on commercial office while Facility Issues serves museums, utilities, research, and general FM.
• APPA (Association of Physical Plant Administrators): APPA is the professional association for educational facilities, offering its own APPA Facility Performance Indicators (FPI) benchmarking program for higher education. Directly comparable to Facility Issues because both run peer-group facility benchmarking programs with annual surveys, scorecards, and consulting services, though APPA is concentrated in education while Facility Issues covers museums, utilities, research, and general FM.

Broad incumbents

• Accruent: Accruent is a large enterprise software provider of facility, real estate, and asset management solutions, including benchmarking and analytics modules. Comparable to Facility Issues as a vendor providing facility data analytics and benchmarking, though Accruent is a much broader enterprise SaaS platform serving multi-site facility operations while Facility Issues focuses on vertical-specific peer benchmarking consulting.
• Planon: Planon is a global provider of Integrated Workplace Management System (IWMS) software covering real estate, space, asset, and maintenance management. Comparable to Facility Issues because both serve facility managers with asset and space management data and analytics, though Planon is a much larger enterprise software vendor with a SaaS platform while Facility Issues is a niche consulting firm offering benchmarking and scorecards.
• JLL (Jones Lang LaSalle) Facility Management: JLL provides integrated facility management services and FM benchmarking through its Corporate Solutions segment, offering proprietary benchmarking data from a large global FM portfolio. Comparable to Facility Issues as a facility benchmarking and management provider, though JLL is a global CRE services giant while Facility Issues is a small, vertical-specialized consulting firm.
• IFMA (International Facility Management Association): IFMA is the largest global professional association for facility management, providing credentials, research, conferences, and the FM Benchmarking Initiative. Comparable to Facility Issues as a broad FM benchmarking and research authority, though IFMA operates across all FM disciplines and geographies while Facility Issues is a smaller, niche specialist in vertical-specific benchmarking.

Emerging players

• ServiceChannel: ServiceChannel provides a cloud-based facility and vendor management platform with benchmarking analytics for multi-site operators in retail, restaurants, and commercial real estate. Comparable to Facility Issues because both offer benchmarking-driven facility analytics with peer comparisons, though ServiceChannel focuses on automated vendor/work-order data capture while Facility Issues uses self-reported benchmarking surveys.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/facility-issues

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facility Issues