Human Concern
Human Concern is the largest specialized Dutch GGZ institution for eating disorders, operating seven treatment centers and a digital care track, serving 1,000+ patients annually under Dutch health-insurance reimbursement as a subsidiary of Forta.
- Company typePrivate
- Founded1980
- HeadquartersAmsterdam, Netherlands
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Human Concern does
Human Concern is a specialized Dutch mental healthcare (GGZ) institution focused exclusively on the outpatient treatment of eating disorders, including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED. Founded in 1980 and operating as a subsidiary of the Forta healthcare group, the company treats more than 1,000 active clients at a time across six to seven physical treatment centers in Amsterdam, Bilthoven, Den Haag, Nijmegen, Tilburg, Zwolle, and Groningen, supported by approximately 150 employees. Its distinguishing methodological asset is the use of Ervaringsprofessionals — therapists who have personally recovered from eating disorders — combined with traditional clinical disciplines (systemic therapy, nutritional counseling, somatic guidance, intensive therapy days).
The company's technology layer is modest and third-party-dependent. Core digital infrastructure is delivered via the wellbee client portal and wellbee eHealth platforms provided by Tenzinger, enabling asynchronous client-provider communication, health information access, and a digital treatment (Digitale Behandeling) modality layered on top of the in-person ambulatory offering. The platforms conform to WCAG 2.0 level AA accessibility standards and the organization operates under ISO 9001/HKZ quality certification and GDPR/AVG compliance. No proprietary AI, machine learning, or data analytics capabilities are evidenced.
Human Concern generates revenue almost entirely through reimbursement under the Dutch Health Insurance Act (Zorgverzekeringswet) via contractual agreements with Dutch health insurers, with WMG/NZa-regulated tariffs applied for uninsured or out-of-network patients. Distribution is sales-led: patients enter the system through GP and medical specialist referrals on the ZorgDomein digital platform, by phone, or by email, with self-referrals also accepted. Patients cannot enroll without a valid healthcare referral. The company self-describes as the largest specialized GGZ institution for eating disorders in the Netherlands, reports an 8.7/10 customer satisfaction score on Zorgkaart Nederland, and states that 96% of clients value the Ervaringsprofessionals methodology.
Human Concern firmographics
Firmographics- Name
- Human Concern
- Legal name
- Human Concern
- Website
- https://humanconcern.nl
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Human Concern is the largest specialized Dutch GGZ institution for eating disorders, operating seven treatment centers and a digital care track, serving 1,000+ patients annually under Dutch health-insurance reimbursement as a subsidiary of Forta.
- Ownership category
- akta.pro rank
Human Concern industry classification
Industry- Product category
- Eating Disorder Treatment Services
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)
- akta.pro primary industry
- Eating Disorder Treatment Programs (HLAFACAK)
- akta.pro secondary industry
- Eating Disorder Teletherapy Platforms (HLALAEAE)
Keywords
Where Human Concern is headquartered
LocationHeadquarters
- HQ city
- Amsterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices6 records
Markets served
Human Concern business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Health Insurance Reimbursement: Human Concern operates under the Dutch Health Insurance Act (Zorgverzekeringswet) as a specialized mental health institution (GGZ). Treatment costs are covered through health insurance when patients have a valid referral. The organization has contractual agreements with Dutch health insurers for reimbursement of specialized GGZ treatments.
- Government-regulated tariffs: For treatments not covered by insurance contracts, rates are based on WMG (Wet marktordening gezondheidszorg) tariffs annually established by the NZa (Nederlandse Zorgautoriteit). Self-paying clients are billed according to these published regulatory tariffs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Healthcare treatment covered by Dutch health insurance |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Human Concern product offering
Product offeringCore offering
Human Concern is a specialized Dutch GGZ (mental healthcare) institution providing outpatient treatment for eating disorders including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED. Treatment is delivered through 6 physical treatment centers and a digital treatment platform, employing Ervaringsprofessionals — therapists who have personally recovered from eating disorders and combine lived experience with professional clinical expertise.
Product overview
Human Concern is a specialized GGZ (mental health) institution in the Netherlands offering comprehensive outpatient treatment for eating disorders. The organization operates a unified treatment platform that combines traditional therapeutic approaches with experiential professionals (Ervaringsprofessionals) who have personal recovery experience. The core offering consists of outpatient treatment programs (Ambulante Behandeling) at seven physical locations (Amsterdam, Den Haag, Tilburg, Bilthoven, Zwolle, Nijmegen, Groningen) supplemented by digital treatment components (Digitale Behandeling) accessible via the wellbee client portal. Treatment modules include systemic therapy (Systeembegeleiding & Systeemtherapie), nutritional counseling (Voedingsbegeleiding), somatic guidance (Somatische Begeleiding), and intensive therapy practice days (Therapie-in-Praktijkdag), all integrated into individualized treatment plans for anorexia, boulimia, Binge Eating Disorder, and NAO/OSFED.
Differentiator
Problem solved
Functional benefit
Brands
- wellbee cliëntportaal: Online client portal for patients to access health information and communicate digitally with healthcare providers
- wellbee e-health
Products and services
- Human Concern Treatment Programs Specialized outpatient treatment programs for eating disorders including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED, utilizing experiential professionals who have personal recovery experience from eating disorders.
- Ervaringsprofessionals (Experiential Professionals) Therapists who have personally recovered from an eating disorder or comparable difficult life experience, combining experiential expertise with professional knowledge in a methodical, professional, and goal-oriented manner during treatment.
- Ambulante Behandeling (Outpatient Treatment) Outpatient treatment programs delivered at physical treatment centers across the Netherlands, including individual therapy, nutritional counseling, systemic therapy, and somatic guidance.
- Digitale Behandeling (Digital Treatment) E-health and digital treatment components accessible through the wellbee client portal, enabling remote treatment delivery and client access to health information and communication with healthcare providers.
Quantifiable outcome
- 96% of clients find the use of experiential professionals a valuable addition to treatment
- +2 more outcomes
Companies that use Human Concern
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles4 records
Human Concern technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Human Concern partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered parent organization and core technology partner.
- Fortaparent organizationHuman Concern is a subsidiary of Forta (forta.nl), a larger healthcare organization. Human Concern operates as part of the Forta group while maintaining its specialized focus on eating disorder treatment.
- Tenzingercore technology partnerTenzinger provides the wellbee client portal and wellbee eHealth platforms used by Human Concern clients. These digital platforms enable clients to access health information online and communicate digitally with healthcare providers, supporting the organization's digital treatment offerings.
Scale indicators8 records
Recent moves5 records
Expansion highlights5 records
Human Concern competitors and assessment
Company assessmentEmerging players
- Equip Health: US-based virtual eating disorder treatment provider for children and adolescents using family-based treatment delivered digitally. Comparable to Human Concern's digital offering within the same specialty, and represents the type of digital-first competitor that could disrupt physical-center models.
- Within Health: Virtual-first eating disorder treatment company providing intensive outpatient programming delivered via telehealth. Comparable to the digital treatment arm of Human Concern (wellbee eHealth) and a relevant emerging peer in the same niche.
Direct peers
- McCallum Place: Specialist eating disorder treatment provider offering residential, PHP, IOP and outpatient services across the US Midwest. Direct peer operating a clinical treatment chain with similar multi-modality programming and insurance-based reimbursement.
- Center for Discovery: US-based specialty provider operating residential and outpatient eating disorder treatment programs across multiple states. Closest direct comparator to Human Concern as another specialist-only eating disorder chain with multi-modality programming (PHP, IOP, outpatient).
- Eating Recovery Center: Large US eating disorder treatment provider offering inpatient, residential, PHP, IOP and outpatient levels of care. Comparable to Human Concern as a multi-site specialty eating disorder chain structured around insurance reimbursement and physician referrals.
- Monte Nido & Affiliates: Operates Monte Nido, Clementine, and other residential/outpatient eating disorder programs in the US. Direct peer operating a portfolio of branded eating disorder programs with insurance-reimbursed clinical models, similar to Human Concern's referral-driven insurance model.
Regional players
- Dimence Groep: Dutch GGZ provider offering general mental health treatment including eating disorders across multiple locations. Comparable as another multi-site Dutch outpatient mental health competitor competing for the same insurer contracts and referrals.
- PsyQ (Parnassia Groep): Largest Dutch mental healthcare provider, part of Parnassia Groep, offering outpatient specialty mental health including eating disorders. Direct regional peer operating in the same Dutch GGZ market under similar NZa-regulated reimbursement terms.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Human Concern social profiles
Digital presenceHuman Concern compliance and trust
Trust signalCompliance3 records
Human Concern financial estimates
Financial estimateRevenue estimate
Valuation estimate
Human Concern leadership team
Management profileNumber of profiles
Human Concern funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Human Concern M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Human Concern
What does Human Concern do?
Human Concern is a specialized Dutch GGZ (mental healthcare) institution providing outpatient treatment for eating disorders including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED. Treatment is delivered through 6 physical treatment centers and a digital treatment platform, employing Ervaringsprofessionals — therapists who have personally recovered from eating disorders and combine lived experience with professional clinical expertise.
Is Human Concern a public or private company?
Human Concern is a private company. It is classified as corporate owned and is currently operating.
When was Human Concern founded?
Human Concern was founded in 1980. It employs 101 to 250 people.
Where is Human Concern based?
Human Concern is headquartered in Amsterdam, Netherlands, in the Europe region.
How does Human Concern make money?
Two revenue lines are on record. Health Insurance Reimbursement is the primary driver. The others are government-regulated tariffs.
Who are Human Concern's main competitors?
Emerging players on record are Equip Health and Within Health. Direct peers are McCallum Place, Center for Discovery, Eating Recovery Center and Monte Nido & Affiliates. Regional players are Dimence Groep and PsyQ (Parnassia Groep).
Does Human Concern have an API?
No public API is recorded for Human Concern.
What industry is Human Concern in?
Human Concern's product category is Eating Disorder Treatment Services. Its primary akta.pro industry code is HLAFACAK, Eating Disorder Treatment Programs, with a secondary code of HLALAEAE, Eating Disorder Teletherapy Platforms. Its NAICS code is 621420 and its SIC code is 8011.