Human Concern

What Human Concern does

Human Concern is a specialized Dutch mental healthcare (GGZ) institution focused exclusively on the outpatient treatment of eating disorders, including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED. Founded in 1980 and operating as a subsidiary of the Forta healthcare group, the company treats more than 1,000 active clients at a time across six to seven physical treatment centers in Amsterdam, Bilthoven, Den Haag, Nijmegen, Tilburg, Zwolle, and Groningen, supported by approximately 150 employees. Its distinguishing methodological asset is the use of Ervaringsprofessionals — therapists who have personally recovered from eating disorders — combined with traditional clinical disciplines (systemic therapy, nutritional counseling, somatic guidance, intensive therapy days).

The company's technology layer is modest and third-party-dependent. Core digital infrastructure is delivered via the wellbee client portal and wellbee eHealth platforms provided by Tenzinger, enabling asynchronous client-provider communication, health information access, and a digital treatment (Digitale Behandeling) modality layered on top of the in-person ambulatory offering. The platforms conform to WCAG 2.0 level AA accessibility standards and the organization operates under ISO 9001/HKZ quality certification and GDPR/AVG compliance. No proprietary AI, machine learning, or data analytics capabilities are evidenced.

Human Concern generates revenue almost entirely through reimbursement under the Dutch Health Insurance Act (Zorgverzekeringswet) via contractual agreements with Dutch health insurers, with WMG/NZa-regulated tariffs applied for uninsured or out-of-network patients. Distribution is sales-led: patients enter the system through GP and medical specialist referrals on the ZorgDomein digital platform, by phone, or by email, with self-referrals also accepted. Patients cannot enroll without a valid healthcare referral. The company self-describes as the largest specialized GGZ institution for eating disorders in the Netherlands, reports an 8.7/10 customer satisfaction score on Zorgkaart Nederland, and states that 96% of clients value the Ervaringsprofessionals methodology.

Name

Human Concern

Legal name

Human Concern

Website

https://humanconcern.nl

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

101–250 employees

Short description

Human Concern is the largest specialized Dutch GGZ institution for eating disorders, operating seven treatment centers and a digital care track, serving 1,000+ patients annually under Dutch health-insurance reimbursement as a subsidiary of Forta.

Ownership category

akta.pro rank

Product category

Eating Disorder Treatment Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)

akta.pro primary industry

Eating Disorder Treatment Programs (HLAFACAK)

akta.pro secondary industry

Eating Disorder Teletherapy Platforms (HLALAEAE)

Keywords

• Eating disorder treatment
• Mental health services
• Outpatient therapy
• Specialized GGZ care
• Experiential therapy

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Health Insurance Reimbursement: Human Concern operates under the Dutch Health Insurance Act (Zorgverzekeringswet) as a specialized mental health institution (GGZ). Treatment costs are covered through health insurance when patients have a valid referral. The organization has contractual agreements with Dutch health insurers for reimbursement of specialized GGZ treatments.
2. Government-regulated tariffs: For treatments not covered by insurance contracts, rates are based on WMG (Wet marktordening gezondheidszorg) tariffs annually established by the NZa (Nederlandse Zorgautoriteit). Self-paying clients are billed according to these published regulatory tariffs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Human Concern is a specialized Dutch GGZ (mental healthcare) institution providing outpatient treatment for eating disorders including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED. Treatment is delivered through 6 physical treatment centers and a digital treatment platform, employing Ervaringsprofessionals — therapists who have personally recovered from eating disorders and combine lived experience with professional clinical expertise.

Product overview

Human Concern is a specialized GGZ (mental health) institution in the Netherlands offering comprehensive outpatient treatment for eating disorders. The organization operates a unified treatment platform that combines traditional therapeutic approaches with experiential professionals (Ervaringsprofessionals) who have personal recovery experience. The core offering consists of outpatient treatment programs (Ambulante Behandeling) at seven physical locations (Amsterdam, Den Haag, Tilburg, Bilthoven, Zwolle, Nijmegen, Groningen) supplemented by digital treatment components (Digitale Behandeling) accessible via the wellbee client portal. Treatment modules include systemic therapy (Systeembegeleiding & Systeemtherapie), nutritional counseling (Voedingsbegeleiding), somatic guidance (Somatische Begeleiding), and intensive therapy practice days (Therapie-in-Praktijkdag), all integrated into individualized treatment plans for anorexia, boulimia, Binge Eating Disorder, and NAO/OSFED.

Differentiator

Problem solved

Functional benefit

Brands

• wellbee cliëntportaal: Online client portal for patients to access health information and communicate digitally with healthcare providers
• wellbee e-health

Products and services

• Human Concern Treatment Programs Specialized outpatient treatment programs for eating disorders including anorexia nervosa, bulimia nervosa, Binge Eating Disorder (BED), and NAO/OSFED, utilizing experiential professionals who have personal recovery experience from eating disorders.
• Ervaringsprofessionals (Experiential Professionals) Therapists who have personally recovered from an eating disorder or comparable difficult life experience, combining experiential expertise with professional knowledge in a methodical, professional, and goal-oriented manner during treatment.
• Ambulante Behandeling (Outpatient Treatment) Outpatient treatment programs delivered at physical treatment centers across the Netherlands, including individual therapy, nutritional counseling, systemic therapy, and somatic guidance.
• Digitale Behandeling (Digital Treatment) E-health and digital treatment components accessible through the wellbee client portal, enabling remote treatment delivery and client access to health information and communication with healthcare providers.

Quantifiable outcome

• 96% of clients find the use of experiential professionals a valuable addition to treatment
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered parent organization and core technology partner.

• Fortaparent organizationOthersHuman Concern is a subsidiary of Forta (forta.nl), a larger healthcare organization. Human Concern operates as part of the Forta group while maintaining its specialized focus on eating disorder treatment.
• Tenzingercore technology partnerTechnology or IntegrationTenzinger provides the wellbee client portal and wellbee eHealth platforms used by Human Concern clients. These digital platforms enable clients to access health information online and communicate digitally with healthcare providers, supporting the organization's digital treatment offerings.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Equip Health: US-based virtual eating disorder treatment provider for children and adolescents using family-based treatment delivered digitally. Comparable to Human Concern's digital offering within the same specialty, and represents the type of digital-first competitor that could disrupt physical-center models.
• Within Health: Virtual-first eating disorder treatment company providing intensive outpatient programming delivered via telehealth. Comparable to the digital treatment arm of Human Concern (wellbee eHealth) and a relevant emerging peer in the same niche.

Direct peers

• McCallum Place: Specialist eating disorder treatment provider offering residential, PHP, IOP and outpatient services across the US Midwest. Direct peer operating a clinical treatment chain with similar multi-modality programming and insurance-based reimbursement.
• Center for Discovery: US-based specialty provider operating residential and outpatient eating disorder treatment programs across multiple states. Closest direct comparator to Human Concern as another specialist-only eating disorder chain with multi-modality programming (PHP, IOP, outpatient).
• Eating Recovery Center: Large US eating disorder treatment provider offering inpatient, residential, PHP, IOP and outpatient levels of care. Comparable to Human Concern as a multi-site specialty eating disorder chain structured around insurance reimbursement and physician referrals.
• Monte Nido & Affiliates: Operates Monte Nido, Clementine, and other residential/outpatient eating disorder programs in the US. Direct peer operating a portfolio of branded eating disorder programs with insurance-reimbursed clinical models, similar to Human Concern's referral-driven insurance model.

Regional players

• Dimence Groep: Dutch GGZ provider offering general mental health treatment including eating disorders across multiple locations. Comparable as another multi-site Dutch outpatient mental health competitor competing for the same insurer contracts and referrals.
• PsyQ (Parnassia Groep): Largest Dutch mental healthcare provider, part of Parnassia Groep, offering outpatient specialty mental health including eating disorders. Direct regional peer operating in the same Dutch GGZ market under similar NZa-regulated reimbursement terms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=09KzJ1O2_RA
• Xx.com/nlhumanconcern
• Facebookfacebook.com/humanconcernnl
• LinkedInlinkedin.com/company/stichtinghumanconcern

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Concern