What Sindo Ferry does

Sindo Ferry Pte Ltd is a Singapore-incorporated, privately held passenger ferry operator that has connected Singapore and Indonesia's Riau Islands since 1999 (previously operating as Penguin Ferry Services Pte Ltd). The company runs the largest fleet on the Singapore-Batam/Bintan/Karimun corridor, with 16+ Singapore-flagged, Bureau Veritas (BV)-classed high-speed ferries — including five Queen Star vessels built to full HSC Code 2000 specifications with capacities ranging from 150 to 300 passengers — operating 100+ weekly departures across two Singapore terminals (HarbourFront Centre and Tanah Merah) and six Indonesian terminals (Batam Centre, Sekupang, Waterfront, Gold Coast, Tanjung Pinang on Bintan, and Tanjung Balai Karimun).

The company's core product is scheduled passenger ferry transportation, distributed through physical ticket counters at all terminals, a website-based booking platform (sindoferry.com.sg) with OTP-based booking confirmation, and a mobile app on iOS and Android supporting Google Sign-In and Apple Sign-In. Revenue is generated primarily through one-way and return passenger ticket sales (SGD 28 to SGD 43 per one-way leg depending on route), supplemented by a corporate account product with a prepaid wallet, voucher issuance, and dedicated account management for frequent business travelers; group booking services (10+ passengers) for schools, corporate retreats, and family groups; charter services for government, aviation/energy/maritime crew transfer, and private clients; and add-on revenue from yuu Ferry Protect travel insurance (underwritten by Great Eastern General Insurance). Pricing is layered with regulated terminal fees (Singapore Passenger Departure Fee SGD 10, Batam Terminal Fee IDR 100,000) and, effective March 2026, a Temporary Fuel Surcharge (SGD 6 from Singapore, IDR 65,000 from Indonesia).

Sindo Ferry operates both direct-to-consumer (individual leisure travelers and ad hoc bookings) and enterprise (corporate accounts, charter contracts) go-to-market motions, with travel agents and interlining partners serving as indirect channels. Its primary customer segment is individual leisure travelers making short-haul getaways to Batam, Bintan, and Karimun, with secondary segments covering corporate accounts, group travel (10+ passengers), Indonesian passport holders using IDR-denominated pricing from Batam, and charter/contract clients. The company maintains an exclusive loyalty partnership with yuu Rewards ("The Only Ferry That Earns yuu Points") and operates a multi-language digital presence (English, Indonesian, Simplified/Traditional Chinese, Japanese, Korean) targeted at regional inbound visitors.

Name

Sindo Ferry

Legal name

Sindo Ferry Pte Ltd

Website

https://sindoferry.com.sg

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Sindo Ferry Pte Ltd is a Singapore-based, privately held high-speed passenger ferry operator connecting Singapore (HarbourFront, Tanah Merah) to Indonesian islands (Batam, Bintan, Karimun) with 16+ vessels and 100+ weekly departures, serving individual leisure travelers, corporate clients, group bookings, and charter customers.

Ownership category

akta.pro rank

Product category

Passenger Ferry Services

NAICS

Deep Sea, Coastal, and Great Lakes Water Transportation (48311), Water Transportation (483)

SIC

Water Transportation (4400)

akta.pro primary industry

Passenger Ferry Operators (Interisland/Intercity) (TLAFALAA)

akta.pro secondary industries

Passenger Catamaran Operators (TLAFALAE), High-Speed Catamaran & Fast Ferry Services (THAEAGAD), Island & Archipelago Ferry Services (THAEAGAB), Passenger Ferries & Water Taxis (Fast Ferries, RoPax, Catamarans) (IMAJADAC)

Keywords

• Passenger ferry services
• High-speed ferries
• Cross-border transportation
• Maritime passenger transport
• Ferry charter services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Others

Revenue model

1. Passenger Ferry Tickets: Core revenue from ferry ticket sales for routes between Singapore (HarbourFront, Tanah Merah) and Indonesia (Batam, Bintan, Karimun). One-way and round-trip tickets available with regular economy and promo economy fare types.
2. Corporate Accounts: Prepaid wallet system for corporate clients enabling booking management, voucher issuance, and usage tracking with discounted rates.
3. Group Bookings: Special group fares for 10 or more passengers traveling together on the same ferry with coordinated arrangements.
4. Ferry Charter Services: Contract, ad-hoc, and leisure charter services for government, corporate, and private clients with vessels ranging from 150-300 passenger capacity.
5. yuu Ferry Protect Insurance: Travel insurance add-on offered exclusively to Sindo Ferry passengers, underwritten by Great Eastern General Insurance. One-way trips from $1, return trips from $3.80.
6. Terminal and Departure Fees: Collection and passing through of regulated terminal fees and passenger departure fees imposed by terminal operators (SCCPL, BP Batam, RIFT).

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels9 records

Core offering

Sindo Ferry operates high-speed passenger ferry services connecting Singapore with Indonesian destinations including Batam, Bintan, and Karimun. The company runs a fleet of more than 16 vessels (including its Queen Star series) and complements scheduled passenger transport with charter services, a corporate account program with prepaid wallets, group bookings, and value-added services such as a loyalty club (yuu Rewards) and travel insurance (yuu Ferry Protect).

Product overview

Sindo Ferry Pte Ltd operates as a single unified service — a passenger ferry transport business connecting Singapore with Indonesian island destinations (Batam, Bintan, Karimun). The core product is the ferry service itself, offered through multiple channels: the Sindo Ferry Online Booking Platform (website) and the Sindo Ferry Mobile App. The company layers several add-on modules on top of the core ferry service: yuu Rewards Club (a loyalty program for earning and redeeming points), yuu Ferry Protect (a travel insurance product underwritten by Great Eastern), Ferry Charter Services (private vessel rental), a Corporate Account (prepaid wallet for frequent business travellers), Group Booking (for 10+ passengers), and Corporate & Special Interest Packages (bundled travel packages). These products are primarily differentiated by customer segment (individual vs. corporate vs. groups) rather than a modular software platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Sindo Ferry Scheduled Passenger Service

Quantifiable outcome

• 4M+ passengers carried safely over operational history
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• yuu RewardsflagshipGTM or Marketing PartnerExclusive partnership making Sindo Ferry 'The Only Ferry That Earns yuu Points.' Passengers earn 1 yuu Point per S$1 spent (minimum S$30 spend) and can redeem points directly on the Sindo Ferry app or convert to Sindo Ferry vouchers through the yuu app.
• Great Eastern General InsurancecoreStrategic or Co-development PartnerExclusive insurance partnership offering yuu Ferry Protect travel insurance underwritten by Great Eastern General Insurance. Available from $1 per person for one-way trips, covering medical expenses, baggage loss, and ferry delays.
• Singapore Cruise Centre (SCCPL)coreOthersOperates HarbourFront Ferry Terminal. Manages passenger departure fees (increased to S$10 per passenger from November 2022) and terminal operations for Singapore departures.
• Badan Pengusahaan Batam (BP Batam)coreOthersManages ferry terminal operations in Batam including Batam Centre, Sekupang, and Waterfront terminals. Increased terminal fees to Rp100,000 per passenger from September 2023.
• Riau Islands Ferry Terminals (RIFT)coreOthersOperates ferry terminals at Sekupang and Batam Centre (Batam Island), Tanjong Balai (Karimun Island), and Tanjong Pinang (Bintan Island).
• Tanah Merah Ferry Terminal (TMFT)coreOthersSingapore terminal operator for Tanah Merah Ferry Terminal, handling departures to Batam Centre and Tanjung Pinang.
• Bureau VeritasminorOthersBV-classed vessels maintained to Bureau Veritas classification standards, ensuring safety and regulatory compliance.
• Maritime and Port Authority of Singapore (MPA)minorOthersAll Singapore-flagged vessels maintained in accordance with MPA safety and operational requirements.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sindoferrysg
• Instagraminstagram.com/sindoferry
• TikToktiktok.com/@sindoferry
• Xx.com/sindoferry
• LinkedInlinkedin.com/company/sindo-ferry-pte-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sindo Ferry