Preferred Hearing Care

What Preferred Hearing Care does

Preferred Hearing Care, LLC is an independently owned audiology practice headquartered at 5 East Main St., Suite #1, Merrimac, Massachusetts, operating since approximately 2010 under owner Nancy Sideri. The firm delivers diagnostic hearing testing, hearing-loss evaluations, tinnitus assessment, custom hearing protection, hearing aid fittings, and repair services to adults and children with hearing impairment in Merrimac and surrounding communities (Haverhill, Amesbury, Bradford, Newburyport). Clinical services are delivered by a licensed audiologist (Kristen Sullivan, Au.D.) with 17+ years of experience, supported by an owner-operator management structure.

The core product offering combines professional audiology services with hearing-aid hardware sales spanning multiple form factors (ITC, IIC, ITE, BTE, RIC, and extended-wear), sourced primarily through a longstanding Starkey manufacturing relationship (including the Wi Series line with noise reduction, speech preservation, and wireless streaming). Adjacent offerings include tinnitus management, custom ear molds, an online hearing screening tool, and a free CaptionCall captioned-phone service. Device technology incorporates Bluetooth connectivity for smartphone/TV/computer pairing and wireless syncing, but no proprietary AI/ML systems are evident.

The business model is direct-to-consumer and service-led: patients schedule appointments online, by phone, or by text for testing, fitting, and ongoing care; revenue is generated from per-visit professional service fees and hardware sales of hearing aids and assistive devices, with a separate recurring revenue stream from repair and maintenance work. The practice markets through content-driven SEO (61+ blog pages), a Google Business Profile, Facebook, and an online hearing-screening funnel, while remaining a single-location operation with 1–10 employees, no institutional funding, and HIPAA/CCPA-CPRA privacy compliance.

Name

Preferred Hearing Care

Legal name

Preferred Hearing Care, LLC

Website

https://preferredhearingcare.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Preferred Hearing Care is an independent audiology practice in Merrimac, MA offering hearing testing, hearing aid fittings, hearing aid sales, tinnitus management, and repair services to adults and children across the Merrimac and surrounding North Shore Massachusetts communities.

Ownership category

akta.pro rank

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Audiology Services: Professional audiology services including hearing tests, hearing loss evaluations, tinnitus assessments, and hearing aid fittings performed by licensed audiologists
2. Hearing Aid Sales: Sale of hearing aids and assistive listening devices across multiple technology levels and styles to address varying degrees of hearing loss
3. Hearing Aid Repair Services: Repair and maintenance services for hearing aids including adjustments, cleaning, and part replacements

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Preferred Hearing Care, LLC is an independently owned audiology practice in Merrimac, MA that provides comprehensive hearing healthcare services. The practice conducts hearing testing and evaluations, sells and professionally fits digital hearing aids in multiple styles (ITC, IIC, ITE, BTE, RIC), performs hearing aid repair and maintenance, delivers tinnitus management, fabricates custom hearing protection, and offers a free CaptionCall captioned phone program alongside a remote online hearing screening tool.

Product overview

Preferred Hearing Care is an audiology practice providing personalized hearing healthcare services. The company operates as a hearing care practice offering diagnostic testing, hearing aid provision with multiple technology levels, professional fitting services, repair maintenance, tinnitus management, hearing protection, and online screening tools. The core offerings center around hearing testing, hearing aids (in various styles including ITC, IIC, ITE, BTE, RIC, and extended-wear options), hearing aid fittings, hearing aid repair, tinnitus relief, hearing protection with custom molds, online hearing screening, and a free CaptionCall phone service for the hearing impaired.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Testing Comprehensive audiologic evaluation service to assess hearing ability and identify the type and degree of hearing loss; serves as the entry point for new patients at the Merrimac, MA practice.
• Hearing Aids Digital hearing aids sold in multiple styles (ITC, IIC, ITE, BTE, RIC) with Bluetooth connectivity and wireless streaming, fitted to address varying degrees and types of hearing loss.
• Hearing Aid Fitting Professional programming and customization service for hearing aids, tailored to individual ear anatomy and hearing profile for maximum comfort and optimal performance.
• Hearing Aid Repair Maintenance and repair service for hearing aids, including troubleshooting, cleaning, adjustments, and component replacement.
• Tinnitus Relief Treatment and management service for tinnitus (ringing or buzzing in the ears), including specialized hearing aid features designed to diminish symptoms.
• Hearing Protection Custom hearing protection product/service including custom ear molds designed to protect hearing from damaging noise levels.
• Online Hearing Screening Remote preliminary hearing assessment tool that allows individuals to evaluate their hearing from home as a lead-generation and triage service.
• CaptionCall Phone Free captioned telephone service for individuals with hearing loss, providing real-time captioning of phone conversations.
• Hearing Loss Treatment Comprehensive treatment service for various types of hearing loss including conductive, sensorineural, and mixed hearing loss, using advanced diagnostic tools and patient-focused care.

Quantifiable outcome

• Improved communication and reduced listening fatigue with proper hearing aid use
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Starkey Hearing FoundationminorStrategic or Co-development Partner · 20 June 2011Preferred Hearing Care participated in a hearing aid distribution event with The Starkey Hearing Foundation in Boston on June 20, 2011. The event, supported by Boston Red Sox (GM Theo Epstein and SS Jed Lowrie), provided hearing aids to more than 60 recipients. This community outreach initiative delivered the 'gift of hearing' to individuals in need.
• StarkeycoreTechnology or Integration · 17 January 2011Starkey is a hearing aid manufacturer. Preferred Hearing Care has a longstanding relationship with Starkey, attending their Innovation Summit for continuing education and participating in hearing aid events. The practice offers Starkey products including Wi Series hearing aids with advanced noise reduction and speech preservation technology.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/preferredhearingcare
• LinkedInlinkedin.com/company/preferred-hearing-care

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Preferred Hearing Care