Qrm
FirstCall Claims Solutions (formerly QRM) is a US-based managed-services firm providing 24/7 First Notice of Loss, First Notice of Injury, Workers' Compensation intake, and CAT surge services to insurance carriers and adjusters via its proprietary Falcon integration platform.
- Company typePrivate
- Founded2000
- HeadquartersWhite House, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Qrm does
FirstCall Claims Solutions (formerly QRM) is a US-based managed-services provider that specializes in claims intake and service coordination for the insurance industry. The company handles First Notice of Loss (FNOL), First Notice of Injury (FNOI), Workers' Compensation Injury Intake, and Catastrophe (CAT) surge calls for insurance carriers and claims-adjusting organizations. Its core differentiator is the proprietary Falcon system, which integrates directly with client claims platforms and downstream service providers (towing, rentals, emergency response, repair assignment) to capture claim data and coordinate services in real time during the first call. Operations are US-based, available 24/7/365, and the company advertises a sub-30-second average answer time and sub-5% call abandonment rate.
Founded around 2000 (25 years of stated expertise as of 2025) and headquartered in White House, Tennessee, the company employs 51–100 people and was rebranded from QRM to First Call Claims Solutions in 2025 to align its identity with its positioning as the first call for claims solutions. Leadership is headed by CEO Kirsten Malonoski Early. The company reports that 75% of its clients have partnered with it for three or more years, with some relationships spanning 17+ years, indicating a high-retention enterprise book.
The business model is enterprise managed services sold via direct, consultative partnerships with US insurance carriers and adjusters. Revenue is generated through recurring service contracts for FNOL/FNOI intake and service coordination, with pricing not publicly disclosed. Distribution is direct enterprise sales only — no channel partner or reseller network is indicated — and marketing is limited to the company website, blog content, and organic social channels. No funding rounds, institutional investors, parent company, or M&A activity are disclosed.
Qrm firmographics
Firmographics- Name
- Qrm
- Legal name
- FirstCall Claims Solutions
- Website
- https://qrm-llc.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FirstCall Claims Solutions (formerly QRM) is a US-based managed-services firm providing 24/7 First Notice of Loss, First Notice of Injury, Workers' Compensation intake, and CAT surge services to insurance carriers and adjusters via its proprietary Falcon integration platform.
- Ownership category
- akta.pro rank
Qrm industry classification
Industry- Product category
- Insurance Claims Intake Services
- NAICS
- Claims Adjusting (524291), Telephone Call Centers (56142), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Insurance Claims Intake & FNOL Support (BPAAAFAA)
- akta.pro secondary industries
- Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH), Claims Management & Digital FNOL Platforms (FSAGAGAC)
Keywords
Where Qrm is headquartered
LocationHeadquarters
- HQ city
- White House
- HQ country
- United States
- HQ region
- North America
Markets served
Qrm business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Claims Services Revenue: Revenue generated from providing First Notice of Loss (FNOL), First Notice of Injury (FNOI), CAT Services, and Workers' Compensation Injury Intake. The company captures claims, coordinates services, and creates seamless handoffs for insurance clients. Long-term client relationships (75% for 3+ years) suggest recurring service contracts.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Qrm product offering
Product offeringCore offering
First Call Claims Solutions provides outsourced First Notice of Loss (FNOL) and First Notice of Injury (FNOI) call intake, Workers' Compensation Injury Intake, and Catastrophe (CAT) surge services for US insurance carriers and claims organizations. Its proprietary Falcon system captures complete claim data during the first call, integrates directly with client claims platforms, and coordinates downstream services such as towing, rentals, emergency response, and repair assignments to deliver a seamless handoff into the carrier's claims workflow.
Product overview
First Call Claims Solutions (formerly QRM) offers a unified claims intake and coordination platform with three core service modules—First Notice of Loss, Workers' Compensation Injury Intake, and CAT Services—all powered by the proprietary Falcon technology system. The Falcon system provides real-time integration with client claims platforms and service providers, enabling seamless data capture and service coordination during the critical first call. The company positions itself as a complete FNOL/FNOI solution combining smart technology with human support.
Differentiator
Problem solved
Functional benefit
Products and services
- First Notice of Loss (FNOL) Outsourced first notice of loss call handling for insurance carriers and claims organizations, capturing complete claim intake and coordinating downstream services (towing, rentals, emergency response, repairs) during the initial call, with real-time integration into carrier claims platforms via the Falcon system.
- Workers' Compensation Injury Intake Manages workers' compensation injury intake calls, providing immediate support, accurate injury claim capture, and service coordination for workplace injury claims on behalf of carriers and employers.
- CAT Services Catastrophe (CAT) services providing surge capacity and emergency response coordination for high-volume, disaster-related claims events for insurance carriers.
Quantifiable outcome
- 50% of lost claim dollars stem from incomplete or inaccurate data capture — their service prevents this
- +2 more outcomes
Companies that use Qrm
Customer profileSegments1 record
Ideal customer profiles1 record
Qrm technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Qrm partnerships and signals
Strategic signalScale indicators6 records
Recent moves4 records
Expansion highlights3 records
Qrm competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Qrm social profiles
Digital presenceQrm financial estimates
Financial estimateRevenue estimate
Valuation estimate
Qrm leadership team
Management profileNumber of profiles
Profiles1 record
Qrm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Qrm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Qrm
What does Qrm do?
First Call Claims Solutions provides outsourced First Notice of Loss (FNOL) and First Notice of Injury (FNOI) call intake, Workers' Compensation Injury Intake, and Catastrophe (CAT) surge services for US insurance carriers and claims organizations. Its proprietary Falcon system captures complete claim data during the first call, integrates directly with client claims platforms, and coordinates downstream services such as towing, rentals, emergency response, and repair assignments to deliver a seamless handoff into the carrier's claims workflow.
Is Qrm a public or private company?
Qrm is a private company. It is classified as unknown and is currently operating.
When was Qrm founded?
Qrm was founded in 2000. It employs 51 to 100 people.
Where is Qrm based?
Qrm is headquartered in White House, United States, in the North America region.
How does Qrm make money?
One revenue line is on record: claims Services Revenue.
Does Qrm have an API?
No public API is recorded for Qrm.
What industry is Qrm in?
Qrm's product category is Insurance Claims Intake Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support, with a secondary code of BPAAAAAH, Claims Intake, FNOL & Adjudication Support Centers. Its NAICS code is 524291 and its SIC code is 6411.