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Qrm

Full company profile

uuid00266lw

Namestring
Qrm
Legal namestring
FirstCall Claims Solutions
Websiteurl
qrm-llc.com
Company typeenum
Private
Founded yearint
2000
Descriptiontext

FirstCall Claims Solutions (formerly QRM) is a US-based managed-services provider that specializes in claims intake and service coordination for the insurance industry. The company handles First Notice of Loss (FNOL), First Notice of Injury (FNOI), Workers' Compensation Injury Intake, and Catastrophe (CAT) surge calls for insurance carriers and claims-adjusting organizations. Its core differentiator is the proprietary Falcon system, which integrates directly with client claims platforms and downstream service providers (towing, rentals, emergency response, repair assignment) to capture claim data and coordinate services in real time during the first call. Operations are US-based, available 24/7/365, and the company advertises a sub-30-second average answer time and sub-5% call abandonment rate.

Founded around 2000 (25 years of stated expertise as of 2025) and headquartered in White House, Tennessee, the company employs 51–100 people and was rebranded from QRM to First Call Claims Solutions in 2025 to align its identity with its positioning as the first call for claims solutions. Leadership is headed by CEO Kirsten Malonoski Early. The company reports that 75% of its clients have partnered with it for three or more years, with some relationships spanning 17+ years, indicating a high-retention enterprise book.

The business model is enterprise managed services sold via direct, consultative partnerships with US insurance carriers and adjusters. Revenue is generated through recurring service contracts for FNOL/FNOI intake and service coordination, with pricing not publicly disclosed. Distribution is direct enterprise sales only — no channel partner or reseller network is indicated — and marketing is limited to the company website, blog content, and organic social channels. No funding rounds, institutional investors, parent company, or M&A activity are disclosed.

Short descriptiontext

FirstCall Claims Solutions (formerly QRM) is a US-based managed-services firm providing 24/7 First Notice of Loss, First Notice of Injury, Workers' Compensation intake, and CAT surge services to insurance carriers and adjusters via its proprietary Falcon integration platform.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
101–250
akta.pro rankint
HeadquartersWhite House, United States
HQ citystring
White House
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
claims intake services, first notice of loss, workers compensation intake, catastrophe claims services, insurance claims coordination
Industry3 codes
1Insurance Claims Intake & FNOL Support
CodeBPAAAFAAPrimaryYes
2Claims Intake, FNOL & Adjudication Support Centers
CodeBPAAAAAHPrimaryNo
3Claims Management & Digital FNOL Platforms
CodeFSAGAGACPrimaryNo
NAICS code3 codes
  • Claims Adjusting524291
  • Telephone Call Centers56142
  • Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds524292
SIC code1 code
  • Insurance Agents, Brokers & Service6411
Product category
Insurance Claims Intake Services
Social media profiles2 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Claims Services Revenue
TypeManaged Services
Description

Revenue generated from providing First Notice of Loss (FNOL), First Notice of Injury (FNOI), CAT Services, and Workers' Compensation Injury Intake. The company captures claims, coordinates services, and creates seamless handoffs for insurance clients. Long-term client relationships (75% for 3+ years) suggest recurring service contracts.

firstcallclaimssolutions.com
Marketing channels4 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels1 record

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

First Call Claims Solutions provides outsourced First Notice of Loss (FNOL) and First Notice of Injury (FNOI) call intake, Workers' Compensation Injury Intake, and Catastrophe (CAT) surge services for US insurance carriers and claims organizations. Its proprietary Falcon system captures complete claim data during the first call, integrates directly with client claims platforms, and coordinates downstream services such as towing, rentals, emergency response, and repair assignments to deliver a seamless handoff into the carrier's claims workflow.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • 50% of lost claim dollars stem from incomplete or inaccurate data capture — their service prevents this
+2 more records
Product overview1 text field

First Call Claims Solutions (formerly QRM) offers a unified claims intake and coordination platform with three core service modules—First Notice of Loss, Workers' Compensation Injury Intake, and CAT Services—all powered by the proprietary Falcon technology system. The Falcon system provides real-time integration with client claims platforms and service providers, enabling seamless data capture and service coordination during the critical first call. The company positions itself as a complete FNOL/FNOI solution combining smart technology with human support.

Product and service3 records
1First Notice of Loss (FNOL)
CategoryClaims Intake Services
Description

Outsourced first notice of loss call handling for insurance carriers and claims organizations, capturing complete claim intake and coordinating downstream services (towing, rentals, emergency response, repairs) during the initial call, with real-time integration into carrier claims platforms via the Falcon system.

2Workers' Compensation Injury Intake
CategoryClaims Intake Services
Description

Manages workers' compensation injury intake calls, providing immediate support, accurate injury claim capture, and service coordination for workplace injury claims on behalf of carriers and employers.

3CAT Services
CategoryClaims Intake Services
Description

Catastrophe (CAT) services providing surge capacity and emergency response coordination for high-volume, disaster-related claims events for insurance carriers.

Scale indicator6 records

Each record includes

Type, Value, Description, Source

Recent move4 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Market position
Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment1 record

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature1 record

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Qrm

Insurance Claims Intake Servicesqrm-llc.com

FirstCall Claims Solutions (formerly QRM) is a US-based managed-services firm providing 24/7 First Notice of Loss, First Notice of Injury, Workers' Compensation intake, and CAT surge services to insurance carriers and adjusters via its proprietary Falcon integration platform.

What Qrm does

FirstCall Claims Solutions (formerly QRM) is a US-based managed-services provider that specializes in claims intake and service coordination for the insurance industry. The company handles First Notice of Loss (FNOL), First Notice of Injury (FNOI), Workers' Compensation Injury Intake, and Catastrophe (CAT) surge calls for insurance carriers and claims-adjusting organizations. Its core differentiator is the proprietary Falcon system, which integrates directly with client claims platforms and downstream service providers (towing, rentals, emergency response, repair assignment) to capture claim data and coordinate services in real time during the first call. Operations are US-based, available 24/7/365, and the company advertises a sub-30-second average answer time and sub-5% call abandonment rate.

Founded around 2000 (25 years of stated expertise as of 2025) and headquartered in White House, Tennessee, the company employs 51–100 people and was rebranded from QRM to First Call Claims Solutions in 2025 to align its identity with its positioning as the first call for claims solutions. Leadership is headed by CEO Kirsten Malonoski Early. The company reports that 75% of its clients have partnered with it for three or more years, with some relationships spanning 17+ years, indicating a high-retention enterprise book.

The business model is enterprise managed services sold via direct, consultative partnerships with US insurance carriers and adjusters. Revenue is generated through recurring service contracts for FNOL/FNOI intake and service coordination, with pricing not publicly disclosed. Distribution is direct enterprise sales only — no channel partner or reseller network is indicated — and marketing is limited to the company website, blog content, and organic social channels. No funding rounds, institutional investors, parent company, or M&A activity are disclosed.

Qrm firmographics

Firmographics
Name
Qrm
Legal name
FirstCall Claims Solutions
Website
https://qrm-llc.com
Company type
Private
Founded year
2000
Operating status
Operating
Headcount range
101–250 employees
Short description
FirstCall Claims Solutions (formerly QRM) is a US-based managed-services firm providing 24/7 First Notice of Loss, First Notice of Injury, Workers' Compensation intake, and CAT surge services to insurance carriers and adjusters via its proprietary Falcon integration platform.
Ownership category
akta.pro rank

Qrm industry classification

Industry
Product category
Insurance Claims Intake Services
NAICS
Claims Adjusting (524291), Telephone Call Centers (56142), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
SIC
Insurance Agents, Brokers & Service (6411)
akta.pro primary industry
Insurance Claims Intake & FNOL Support (BPAAAFAA)
akta.pro secondary industries
Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH), Claims Management & Digital FNOL Platforms (FSAGAGAC)

Keywords

  • Claims intake services
  • First notice of loss
  • Workers compensation intake
  • Catastrophe claims services
  • Insurance claims coordination

Where Qrm is headquartered

Location

Headquarters

HQ city
White House
HQ country
United States
HQ region
North America

Markets served

Qrm business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

  1. Claims Services Revenue: Revenue generated from providing First Notice of Loss (FNOL), First Notice of Injury (FNOI), CAT Services, and Workers' Compensation Injury Intake. The company captures claims, coordinates services, and creates seamless handoffs for insurance clients. Long-term client relationships (75% for 3+ years) suggest recurring service contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Qrm product offering

Product offering

Core offering

First Call Claims Solutions provides outsourced First Notice of Loss (FNOL) and First Notice of Injury (FNOI) call intake, Workers' Compensation Injury Intake, and Catastrophe (CAT) surge services for US insurance carriers and claims organizations. Its proprietary Falcon system captures complete claim data during the first call, integrates directly with client claims platforms, and coordinates downstream services such as towing, rentals, emergency response, and repair assignments to deliver a seamless handoff into the carrier's claims workflow.

Product overview

First Call Claims Solutions (formerly QRM) offers a unified claims intake and coordination platform with three core service modules—First Notice of Loss, Workers' Compensation Injury Intake, and CAT Services—all powered by the proprietary Falcon technology system. The Falcon system provides real-time integration with client claims platforms and service providers, enabling seamless data capture and service coordination during the critical first call. The company positions itself as a complete FNOL/FNOI solution combining smart technology with human support.

Differentiator

Problem solved

Functional benefit

Products and services

  • First Notice of Loss (FNOL) Outsourced first notice of loss call handling for insurance carriers and claims organizations, capturing complete claim intake and coordinating downstream services (towing, rentals, emergency response, repairs) during the initial call, with real-time integration into carrier claims platforms via the Falcon system.
  • Workers' Compensation Injury Intake Manages workers' compensation injury intake calls, providing immediate support, accurate injury claim capture, and service coordination for workplace injury claims on behalf of carriers and employers.
  • CAT Services Catastrophe (CAT) services providing surge capacity and emergency response coordination for high-volume, disaster-related claims events for insurance carriers.

Quantifiable outcome

  • 50% of lost claim dollars stem from incomplete or inaccurate data capture — their service prevents this
  • +2 more outcomes

Companies that use Qrm

Customer profile

Segments1 record

Ideal customer profiles1 record

Qrm technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature1 record

Qrm partnerships and signals

Strategic signal

Scale indicators6 records

Recent moves4 records

Expansion highlights3 records

Qrm competitors and assessment

Company assessment

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Qrm social profiles

Digital presence

Qrm financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Qrm leadership team

Management profile

Number of profiles

Profiles1 record

Qrm funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Qrm M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qrm

What does Qrm do?

First Call Claims Solutions provides outsourced First Notice of Loss (FNOL) and First Notice of Injury (FNOI) call intake, Workers' Compensation Injury Intake, and Catastrophe (CAT) surge services for US insurance carriers and claims organizations. Its proprietary Falcon system captures complete claim data during the first call, integrates directly with client claims platforms, and coordinates downstream services such as towing, rentals, emergency response, and repair assignments to deliver a seamless handoff into the carrier's claims workflow.

Is Qrm a public or private company?

Qrm is a private company. It is classified as unknown and is currently operating.

When was Qrm founded?

Qrm was founded in 2000. It employs 101 to 250 people.

Where is Qrm based?

Qrm is headquartered in White House, United States, in the North America region.

How does Qrm make money?

One revenue line is on record: claims Services Revenue.

Does Qrm have an API?

No public API is recorded for Qrm.

What industry is Qrm in?

Qrm's product category is Insurance Claims Intake Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support, with a secondary code of BPAAAAAH, Claims Intake, FNOL & Adjudication Support Centers. Its NAICS code is 524291 and its SIC code is 6411.

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