What Netcom Africa does

Netcom Africa Limited is a Lagos-based managed service provider founded in 2004 that has evolved from a pure-play Internet Service Provider into a full-stack IT outsourcing and consultancy firm serving Nigerian enterprises. The company delivers a five-pillar service portfolio — Enterprise Security (managed cybersecurity, SIEM, disaster recovery), Managed IT Services (on-site support, remote support, IT consultancy, virtual CIO/CTO), Strategy Analytics (Power BI-driven BI), Infrastructure Services (eSpace smart buildings, ISO-certified data center, cloud migration), and Enterprise Technology (ERP, productivity apps, unified communications) — built on partnerships with global OEMs including Microsoft (Dynamics 365, Microsoft 365, Azure, Teams), Avaya (IP Office, IPOCC, Spaces — where Netcom is the sole cloud infrastructure partner in Nigeria), Sophos, Cisco, Palo Alto Networks, Fortinet, Kaspersky, Shelt, Firstwave, Tata Communications, and Unifi. Underlying infrastructure includes proprietary fiber links to Port Harcourt, Abuja, and Kano with capacity on all subsea fiber cables serving Nigeria, plus an ISO-certified data center and a separate disaster recovery site in Lagos.

The company operates a direct enterprise sales model targeting financial services, oil & gas, manufacturing and distribution, aviation, logistics, media, healthcare, and trading verticals, with a customer roster that includes SEPLAT, Pillar Oil, Honda, Dow, Philip Morris International, DHL, Turkish Airlines, Air France, KLM, McKinsey & Company, and RenMoney, among others. Revenue is generated predominantly through per-user monthly OpEx managed service contracts, a deliberate 2018 transition from a low-margin (3-4% gross) CAPEX hardware/data resale model. The company is led by CEO Sean Hsu and Group EVP/CTO Yen Choi (both co-founding-era), with 101-250 employees headquartered at South Atlantic Petroleum Towers, Victoria Island, Lagos. Self-reported operational metrics include 98% customer satisfaction, 97% on-time resolution, and 99% on-time project delivery.

Name

Netcom Africa

Legal name

Netcom Africa Limited

Website

https://netcomafrica.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Netcom Africa is a Lagos-based managed service provider founded in 2004 that delivers enterprise cybersecurity, managed IT, ERP, unified communications, and infrastructure services to Nigerian enterprises across financial services, oil & gas, manufacturing, aviation, and logistics sectors under per-user OpEx contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

akta.pro secondary industries

Network Operations Outsourcing (NOC Services) (BPAEAMAD), Network, Infrastructure & Data Center Integration (BPAEAAAK), NaaS Connectivity Services (On-Demand VPN, SD-WAN-as-a-Service, Bandwidth-on-Demand) (HDAIAIAH)

Keywords

• Managed IT services
• Managed cybersecurity
• Enterprise connectivity
• Unified communications
• Cloud infrastructure services

Headquarters

HQ city

Lagos

HQ country

Nigeria

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed IT service contracts covering remote support, on-site support, IT consultancy, virtual CIO/CTO services, security monitoring, and infrastructure management. Transitioning from CAPEX to OpEx model where clients pay per user per month rather than purchasing hardware outright.
2. IT Infrastructure Connectivity: Internet connectivity services including VSAT, WiMAX, radio, and fiber technology. Previously the primary revenue stream, now supplemented by managed services. Margins on data are reported at 3-4%.
3. Cybersecurity Services: Security solutions including cloud-based cybersecurity platform, email security, web security, firewall, SIEM, and penetration testing. Offered on per-user model and scalable for businesses of any size. Partnerships with Shelt, Firstwave, Cisco, Palo Alto, Fortinet, Microsoft, Kaspersky, and Sophos.
4. Enterprise Technology (ERP, Productivity Apps): ERP implementation using Microsoft Dynamics 365 combining CRM, supply chain, and financial management. Microsoft 365 productivity applications with migration and management services. Offered as managed service with per-user billing.
5. Unified Communications: Avaya IP Office phone system, contact center solutions (IPOCC), Avaya Spaces, and Microsoft Teams integration. Provided as cloud-based IP unified communications as a managed service.
6. Infrastructure as a Service (IaaS): Cloud infrastructure services including virtual machines, structured cabling, and access control. eSpace smart building solution providing infrastructure connectivity and management for buildings.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Netcom Africa is a managed service provider selling outsourced IT services to Nigerian enterprises and mid-market organizations. Its five core service lines are Enterprise Security (managed cybersecurity and disaster recovery), Managed IT Services (on-site support, remote IT support, IT consultancy, virtual CIO/CTO), Strategy Analytics (Microsoft Power BI business intelligence), Infrastructure Services (data center, virtual machines, eSpace smart buildings, ISP connectivity), and Enterprise Technology (Microsoft Dynamics 365 ERP/CRM, Microsoft 365/Teams productivity, and Avaya unified communications), delivered on per-user recurring managed-service contracts with 24/7 support.

Product overview

Netcom Africa is a managed service provider offering a comprehensive suite of IT solutions organized into five core service areas: Enterprise Security (managed cyber security and disaster recovery), Managed IT Services (on-site support, remote support, IT consultancy), Strategy Analytics (business intelligence via Microsoft Power BI), Infrastructure Services (eSpace smart buildings, data center services, virtual machines), and Enterprise Technology (ERP, productivity applications, unified communications). The company provides these as integrated managed services rather than standalone products, combining Microsoft 365, Microsoft Dynamics 365, Avaya unified communications platforms (IP Office, Contact Center, Spaces), and security solutions from partners like Sophos. Services are delivered with 24/7 support and SLA-based contracts.

Differentiator

Problem solved

Functional benefit

Brands

• eSpace: Smart Building Solutions offering IoT-ready building infrastructure, structured cabling, access control, CCTV, and WiFi management for Nigerian organizations.
• NetConnect

Products and services

• Enterprise Security Managed cybersecurity services line that protects businesses against cyber threats, including managed cyber security (email, web, firewall, endpoint, DDoS mitigation, UTM, penetration testing) and disaster recovery and backup solutions delivered as managed services. Targeted at Nigerian enterprises and mid-market organizations seeking outsourced security operations.
• Managed IT Services Outsourced IT management service covering on-site support, remote IT support, IT consultancy, and virtual CIO/CTO services, delivered with 24/7 dedicated human support, proactive monitoring, and SMS alerts. Aimed at Nigerian enterprises and mid-market organizations that want to delegate mission-critical IT operations to an external MSP.
• Strategy Analytics Business intelligence and analytics service built on Microsoft Power BI that connects to enterprise data sources, visualizes information, and supports self-service and enterprise BI for Nigerian organizations needing strategy and decision-support analytics.
• Infrastructure Services IT infrastructure administration, monitoring, troubleshooting, and optimization service spanning Netcom's ISO-certified Lagos data center, cloud migration and virtual machines, the eSpace smart-building solution (structured cabling, access control, CCTV, WiFi, IaaS), and dedicated internet access (NetConnect) over VSAT, WiMAX, radio, and fiber.
• Enterprise Technology Enterprise technology service bundling Microsoft Dynamics 365 ERP/CRM, Microsoft 365/Teams productivity, and Avaya unified communications (Avaya IP Office, Avaya Contact Center, Avaya Spaces), delivered as managed services with migration, configuration, customization, and ongoing support. Targeted at Nigerian enterprises aligning corporate strategy with IT strategy for digital transformation.

Quantifiable outcome

• 98% customer satisfaction rate
• +6 more outcomes

Named customers30 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core.

• AvayacoreTechnology or IntegrationNetcom Africa is the sole Avaya Cloud infrastructure partner in Nigeria with over 17 years of experience in data center services. The partnership involves deploying Avaya IPOCC (IP Office Contact Center), IP Office phone systems, Avaya Spaces, and cloud-based unified communications. Netcom has a dedicated cloud IP-based IP contact infrastructure and offers distributed contact centers across Nigeria through interconnections with local telephony operators.
• Shelt (European MSSP)coreTechnology or IntegrationPartnered with Shelt, the European managed security service provider, to offer the first cloud-based cybersecurity platform in Nigeria. This partnership enables delivery of enterprise-grade security solutions without requiring on-premise appliances.
• Firstwave (Australia)coreTechnology or IntegrationPartnership with Firstwave to deliver the Cloud Content Security Platform (CCSP) in Nigeria, including email security, web security, and firewall security suite.
• CiscocoreTechnology or IntegrationEmail security, web security, and firewall security suite based on robust enterprise solutions from Cisco. Part of a comprehensive security suite offering DDoS detection and mitigation, UTM, and penetration testing.
• Palo Alto NetworkscoreTechnology or IntegrationFirewall security suite based on Palo Alto Networks enterprise solutions. Part of comprehensive cybersecurity offerings including cloud-based and on-premise security solutions.
• FortinetcoreTechnology or IntegrationFirewall security suite based on Fortinet enterprise solutions, providing comprehensive security coverage as part of Netcom Africa's managed security offerings.
• MicrosoftcoreTechnology or IntegrationPartnership with Microsoft for productivity applications (Microsoft 365/Office 365), Dynamics 365 (ERP/CRM), Azure hosting, and cybersecurity solutions including endpoint protection. Netcom manages the full lifecycle from migration to configuration, customization, and ongoing support.
• SophoscoreTechnology or IntegrationPartnership with Sophos for cybersecurity including endpoint protection, firewall, DDoS detection and mitigation, UTM (Unified Threat Management), and penetration testing. Sophos is cited as a global leader in cybersecurity.
• Tata CommunicationscoreTechnology or IntegrationInternational carrier partnership with Tata Communications. Netcom Africa is recognized for its international partnerships and maintains reputable relationships with international carriers. Tata Communications provides global connectivity infrastructure supporting Netcom's network across Nigeria.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Africa Data Centres: Pan-African carrier-neutral colocation operator with a Lagos facility; comparable to Netcom's ISO-certified data center and managed hosting/IaaS offerings for Nigerian enterprise clients.
• CWG (Computer Warehouse Group): Lagos-listed IT services and infrastructure company providing managed IT, enterprise software, and connectivity to Nigerian enterprises; comparable in terms of product breadth and Nigerian enterprise GTM.
• Rack Centre: Nigeria-based carrier-neutral data center operator in Lagos; comparable for enterprise colocation and connectivity services overlapping with Netcom's infrastructure and data center business.
• ipNX Nigeria: Nigerian ISP and IT services provider offering enterprise connectivity, cloud, and managed IT solutions; directly comparable as a domestic ISP-turned-MSP serving Nigerian enterprises across multiple verticals.
• MainOne (MainOne Cable System / Equinix Nigeria): West African submarine cable operator and data center provider (now under Equinix); comparable for its Nigerian data center footprint and enterprise connectivity, overlapping with Netcom's ISP/data center business.

Regional players

• IHS Towers: Largest independent tower company in Nigeria and Africa; operates shared telecom infrastructure, comparable in scale and Nigerian footprint though focused on tower infrastructure rather than managed IT services.

Broad incumbents

• Amazon Web Services (AWS): Global hyperscaler expanding Africa cloud regions; overlaps with Netcom's cloud migration and managed cloud offerings for Nigerian enterprises, posing both partnership and competitive overlap.
• Liquid Intelligent Technologies: Pan-African fiber, cloud, and managed services provider operating across multiple African markets; comparable to Netcom's enterprise connectivity and managed IT stack but with materially broader geographic reach and scale.
• Accenture (Nigeria / Africa): Global IT services and consulting firm with Nigerian enterprise presence; comparable on IT consulting, ERP implementation, and digital transformation services that compete for the same enterprise wallet as Netcom's consultancy and managed services.
• Microsoft (Azure): Global hyperscaler and key Netcom partner for M365, Dynamics 365, and Azure workloads; comparable at the layer of cloud and managed services delivered into Nigerian enterprises, though much larger and not Nigeria-specific.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/netcomafrica
• Facebookfacebook.com/netcomafrica
• Instagraminstagram.com/netcomafrica11

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netcom Africa