What Sinclo does

Sinclo is a hybrid kind that has the ability to employ both chatbots and operator help, allowing for flexible and free use in accordance with client needs, such as complete automation and manned answer solely for complex inquiries. Its Web customer service can be realized with the right person in the right place and the convenience of chatting.

Name

Sinclo

Legal name

F-CODE, Inc. (株式会社エフ・コード)

Website

https://sinclo.medialink-ml.co.jp/

Company type

Private

Operating status

Operating

Short description

Sinclo is a hybrid kind that has the ability to employ both chatbots and operator help, allowing for flexible and free use.

Ownership category

akta.pro rank

Product category

Conversational AI / Chatbot Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Low-Code/No-Code Application Platforms (HDAEAKAA)

Keywords

• Web customer service
• Chatbot platform
• Live chat software
• Lead generation tools
• Conversational marketing

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Sinclo operates as a subscription-based SaaS chatbot platform. Pricing appears to be quoted per organization with unlimited site installations under a single contract. The service includes both chatbot automation and live chat operator features.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Sinclo is a no-code, chatbot-type web customer service platform that combines automated chatbot responses with live operator support in a hybrid model. It enables businesses to deploy proactive auto-messaging, auto-reply, real-time visitor monitoring, browser synchronization, and document sharing on their websites via a single tag insertion, with unlimited sites deployable under one contract.

Product overview

sinclo is a unified no-code chatbot-type web customer service platform offered by F-CODE, Inc. The core offering consists of the sinclo platform itself, which combines automated chatbot functionality with human operator support in a hybrid model. The product portfolio includes the main sinclo chatbot tool, supplemented by dedicated modules for human chat support, analytics/reporting, AI-powered chat history summarization, bulk interview with AI signature formatting, and customizable widget design. All features are accessible through a single no-code interface with tag-based installation, and the platform supports unlimited deployment across multiple websites under one contract.

Differentiator

Problem solved

Functional benefit

Products and services

• sinclo A unified no-code chatbot-type web customer service platform offered by F-CODE, Inc. for businesses operating websites. It combines automated chatbot functionality (auto-message, auto-reply, scenario-based chat flows) with human operator live chat, plus real-time visitor monitoring, browser synchronization, document sharing, AI-powered signature parsing, and analytics/reporting. Customers across lead generation, customer service, and recruitment industries use it to increase conversions, reduce bounce rates, and automate online customer engagement; one contract supports unlimited website installations and all device types (PC, tablet, mobile).

Quantifiable outcome

• CV number increase to 157%
• +4 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationSinclo integrates with Salesforce CRM, enabling customers to connect chatbot interactions with their sales pipeline. This integration helps automate lead capture and improve sales activity efficiency by syncing chat data with Salesforce records.
• F-CODE, Inc. (株式会社エフ・コード)coreOthersF-CODE is the operating company behind Sinclo. It develops and provides the Sinclo chatbot solution as part of its product portfolio. The company also operates related seminar and content marketing initiatives for Sinclo.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ChatPlus: ChatPlus is a leading Japanese no-code chatbot SaaS that targets the same SMB and mid-market lead-generation and customer-service use cases as Sinclo. Both offer hybrid chatbot + operator scenarios and emphasize ease-of-use implementation for Japanese websites.
• Intercom: Intercom is a global leader in customer messaging, live chat, and AI agent platforms (Fin AI) for SaaS businesses. Its product overlaps directly with Sinclo's hybrid chatbot-plus-operator model, although Intercom serves a larger, multi-region customer base.
• Drift: Drift (now part of Salesloft) pioneered conversational marketing chatbots focused on B2B lead capture and live handoff — a use case Sinclo explicitly targets (lead generation, CVR improvement). Comparable in workflow and GTM, though with a US/global enterprise tilt.
• LiveChat (now part of Text): LiveChat provides live chat software with chatbot, AI, and helpdesk integration capabilities serving SMB and mid-market customers. It overlaps with Sinclo's hybrid chatbot + operator, multi-website deployment model.
• KARAKURI (Kubota): KARAKURI is a Japanese AI chatbot SaaS (from Kubota) serving customer-service automation for enterprise and contact-center use cases. It is one of the closest Japanese-language peers in conversational AI, competing for similar enterprise chatbot RFPs.
• GENIEE CHAT: GENIEE CHAT (formerly chatterize) is a Japanese chatbot platform focused on website lead generation and customer support. It directly competes with Sinclo in the same Japanese SMB segment, offering similar no-code setup and hybrid automation.

Broad incumbents

• Zendesk Chat: Zendesk offers live chat, bots, and AI agents as part of its broader customer service platform. It competes with Sinclo's hybrid chat offering, particularly for enterprises that bundle Sinclo use cases into a wider suite.
• Salesforce Service Cloud / Einstein Bots: Salesforce's Einstein Bots and Service Cloud already integrate with Sinclo via its existing CRM partnership and compete directly in chatbot deployment for Salesforce customers. Sinclo's chatbot SaaS competes with Salesforce's bundled AI agent offering for enterprise CRMs.
• Freshchat (Freshworks): Freshchat by Freshworks is a messaging and AI chatbot product bundled with the Freshworks customer-experience suite. Competes with Sinclo in chatbot-led lead capture and support, particularly for SMB customers migrating to broader Freshworks stacks.
• HubSpot Service Hub / Chatflows: HubSpot's Chatbots and Service Hub provide conversational tools integrated with its CRM and marketing suite. The platform overlaps with Sinclo's lead-generation and live-chat capabilities as a more broadly bundled offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sinclo