Specialist HR

What Specialist HR does

Specialist HR is a privately held Australian professional services firm that delivers outsourced human resources support to small and medium sized enterprises across Australia and New Zealand. The company is headquartered in Parramatta, NSW, and operates additional offices in Sydney, Melbourne, Brisbane, Perth, and Auckland. Its service portfolio is anchored by HR ASSIST, a subscription-style offering that gives clients on-demand phone and email access to a team of HR consultants, backed by A$5 million of liability insurance. Around that core, the firm sells customizable HR Manuals (10–200 pages), flexible on-site HR Consultants engagements, and a suite of adjacent services including Restructuring, Training (nationally certified, with government grant assistance), Industrial Relations, Recruitment, and Unfair Dismissal representation before the Fair Work Commission.

The business operates a sales-led go-to-market model, with lead capture through website inquiry forms, phone, and email, and conversion via direct consultant engagement. Revenue is diversified across four mechanics: recurring subscription (HR ASSIST), one-time product license (HR Manuals), transaction or contingency-based fees (Recruitment with claimed savings up to 60% versus traditional 15–20% agency fees; Unfair Dismissal representation on a no win-no fee or fixed-fee basis), and project-based professional services (HR Consulting, Restructuring, Training). The company positions itself as a flexible, cost-effective alternative to hiring a full-time HR professional, and emphasizes compliance expertise under the Fair Work Act 2009 and National Employment Standards.

There is no disclosed use of proprietary technology platforms, software products, APIs, AI/ML systems, patents, or external funding; the firm is described as independently operated with no parent company or known investors. Customer logos publicly displayed are predominantly small businesses across diverse sectors, consistent with the stated SME target market, and there are no disclosed enterprise anchor accounts, making concentration appear low but revenue visibility limited.

Name

Specialist HR

Legal name

Specialist HR

Website

https://specialisthr.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Specialist HR is a privately held Australian HR outsourcing firm that provides SMEs across Australia and New Zealand with on-demand phone and email HR consulting, customized HR manuals, recruitment, training, and Fair Work Commission representation via six offices.

Ownership category

akta.pro rank

Product category

HR Consulting Services

NAICS

Human Resources Consulting Services (541612), Employment Services (5613), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Consulting Services (8742), Services-Employment Agencies (7361)

akta.pro primary industry

HR Service Delivery, Shared Services & HR Operating Model Advisory (BPACAJAE)

akta.pro secondary industries

HR Service Delivery & Employee Contact Centers (HR Helpdesk) (BPACAKAI), Comprehensive HRO (Multi-Process HR Outsourcing) (BPACAKAA)

Keywords

• HR consulting services
• Outsourced HR support
• HR compliance solutions
• Recruitment services
• Industrial relations advisory

Headquarters

HQ city

Parramatta

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. HR ASSIST Membership Program: Ongoing support service providing businesses with access to professional HR consultants via phone and email. Operates on a membership/subscription basis, allowing clients to use services on demand as needed.
2. HR Consulting: Short-term or continuous HR support provided by qualified consultants through onsite visits. Consultants assess businesses firsthand and provide tailored HR solutions.
3. Recruitment Services: Recruitment services with a cost-effective approach, claiming to save businesses up to 60% in fees compared to traditional 15-20% recruitment agency fees.
4. HR Manuals: Customized HR Manual packages ranging from 10-200 pages, providing businesses with HR policies, procedures, templates, and employment contracts tailored to their specific needs.
5. Unfair Dismissal Representation: Legal representation services for unfair dismissal claims with a no win-no fee arrangement. Also offers fixed fee arrangements for clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Specialist HR is an Australian HR consulting firm providing outsourced HR support to small and medium-sized enterprises. Its core offering, HR ASSIST, delivers ongoing phone, email, and onsite access to professional HR consultants on a flexible need-by-need basis, supplemented by customizable HR Manuals and project-based services including recruitment, training, restructuring, industrial relations, and unfair dismissal representation.

Product overview

Specialist HR operates as a service portfolio rather than a unified software platform. The core offering centers on HR ASSIST, which provides ongoing phone and email access to professional HR consultants, complemented by customizable HR Manuals and flexible HR Consultants services for on-site support. Additional services include Recruitment, Training, Industrial Relations, Restructuring, and Unfair Dismissal representation. Services are delivered on a flexible need-by-need basis targeting small to medium sized businesses across Australia and New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• HR ASSIST Ongoing phone and email support service providing SMEs with on-demand access to professional HR consultants, acting as an outsourced HR department with $5 million liability coverage.
• HR Manuals Customizable HR policy manuals (10-200 pages) containing best practice HR policies, safety procedures, business templates, employment contracts, and compliance documentation tailored to individual business needs and aligned with the Fair Work Act 2009 and National Employment Standards.
• HR Consultants Flexible on-site HR consulting services providing short-term or continuous HR support including systems development, recruitment, training, restructuring, and HR strategy implementation.
• Restructuring Business restructuring services including strategic analysis, redundancy payments calculations, termination letters, and legislative compliance with Fair Work Act 2009 requirements.
• Training Nationally certified employment training services including HR coaching for managers and supervisors, with assistance obtaining government training grants.
• Industrial Relations Compliance and dispute resolution services including mediation, employment contract negotiation, award interpretation, and bargaining representation.
• Recruitment Candidate matching and recruitment services that align business needs, values, and culture with compatible candidates, offering up to 60% fee savings compared to traditional 15-20% agency fees.
• Unfair Dismissal Representation Fair Work Commission representation for unfair dismissal claims with a no win-no fee arrangement and fixed fee options, following a 5-step process within the 21-day claim window.

Quantifiable outcome

• Up to 60% savings in recruitment fees compared to traditional agency fees of 15-20%
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ADP: Global HR outsourcing and payroll incumbent with ANZ operations offering HRO, HR consulting, and compliance for businesses of all sizes. Represents the broader incumbent benchmark Specialist HR competes against on enterprise deals.
• Randstad HR Solutions: Global staffing and HR services firm offering recruitment, HR consulting, and talent solutions across ANZ. Comparable in recruitment and HR consulting offerings, though operating from a broader staffing platform.

Direct peers

• Employsure: Australia's largest workplace relations and HR outsourcing provider for SMEs, offering subscription-based phone/email advice, documents, and Fair Work representation. Closely comparable business model to Specialist HR's HR ASSIST and unfair dismissal lines, but at significantly greater scale.
• Peninsula Group: Global workplace relations and HR outsourcing firm with a strong Australia/NZ presence serving SMEs via subscription models. Comparable in service breadth (advice, documents, representation) and target customer segment.
• The HR Department: Outsourced HR department provider for SMEs with a franchise/partner model across ANZ, offering ongoing HR support, manuals, and consulting. Highly comparable outsourced-HR-department positioning to Specialist HR's HR ASSIST.
• HR Assured: Australian HR compliance and advice subscription service for SMEs, providing phone-based HR support, document libraries, and employment law expertise. Directly overlaps Specialist HR's HR ASSIST subscription value proposition.

Emerging players

• ELMO Software: Australian HRIS/HCM SaaS provider offering HR, payroll, learning, and recruitment modules to mid-market and enterprise. Adjacent rather than direct — represents the technology direction SME HR outsourcing could shift toward.
• Employment Hero: ANZ-headquartered HR, payroll, and employee benefits platform targeting SMEs with self-serve plus advisory bundles. Adjacent competitor whose bundled advisory offerings overlap parts of Specialist HR's value proposition.

Others

• WorkPro: ANZ provider of HR compliance, screening, and workforce management solutions with document libraries and onboarding tools. Thematically adjacent as a technology-enabled compliance provider competing for SME HR wallets.

Regional players

• Insync HR: Australian HR consulting and advisory firm supporting mid-market clients with strategy, change, and compliance work. Comparable consulting-led, ANZ-focused positioning though more enterprise-skewed than Specialist HR's SME focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/specialisthraus
• Facebookfacebook.com/SpecialistHR
• LinkedInlinkedin.com/company/specialisthr

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Specialist HR