Felipe Serrano Agentes de Aduanas

What Felipe Serrano Agentes de Aduanas does

Felipe Serrano Agentes de Aduanas (FS) is a Chilean customs brokerage and integrated foreign trade services firm founded circa 1980 and headquartered in Santiago, Chile. The company provides end-to-end customs brokerage (imports, exports, suspensive regimes), regulatory advisory (tariff studies, free trade agreement application, OEA certification support, customs law, and VAT exemption guidance), logistics services (cargo insurance advisory, warehousing, national transport advisory, and foreign trade auditing), and digital operations management. FS serves enterprise clients engaged in international trade, including companies executing large infrastructure, mining, energy, and construction projects, as well as public-sector importers. Notable client engagements include the Alto Maipo hydroelectric project, Metro de Santiago and EFE rail imports, BCI corporate construction, and government healthcare procurements.

FS operates through eight physical offices covering all major Chilean ports and border crossings (Arica, Antofagasta, Los Andes, Valparaíso, Santiago HQ, San Antonio, AMB Airport, and Talcahuano), enabling nationwide coverage of customs operations. The firm holds three differentiating credentials: ISO 9001:2015 (quality management), OEA (Authorized Economic Operator status granted by Chile's National Customs Service, conferring preferential customs treatment), and B Corp certification (since 2024, for social and environmental performance). The technology layer consists of two proprietary platforms: 'Agencia en Línea', an online operations management portal providing digital documentation, dispatch traceability, and configurable reporting for clients, and 'FS Metrics', an add-on BI and analytics service offering KPI dashboards, tariff item market analysis, and system integration for data exchange.

The business model is transaction-fee based, with revenue generated primarily from per-declaration customs brokerage fees, supplemented by professional services fees for advisory, consulting, and logistics support. Pricing is quote-based and project-dependent with no public pricing tiers. Go-to-market is exclusively direct enterprise field sales, with sales teams stationed at each port and supported by a partner ecosystem (Selotrans/Ecotrans for logistics, SyS Seguros for insurance, Sys & Asociados for legal) and industry chamber memberships. The company is privately held and appears to be family-controlled (the Serrano family holds multiple senior leadership positions). In 2025, FS processed 38,000+ containers/TEUs and 32,000+ operations, representing 10–15% year-over-year volume growth versus 2024.

Name

Felipe Serrano Agentes de Aduanas

Legal name

Agencia de Aduanas Felipe Serrano Solar

Website

https://fss.cl

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

FS is a Chilean customs brokerage and foreign trade services firm with 40+ years of experience, operating across 8 nationwide offices to provide import/export clearance, regulatory advisory, logistics, and digital operations management to enterprise clients and public-sector importers.

Ownership category

akta.pro rank

Product category

Customs Brokerage Services

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs & Regulatory Filing Documentation (Entry/Exit Summaries, Declarations, ENS/AMS/ACI) (TLACAHAE)

Keywords

• Customs brokerage services
• Foreign trade consulting
• Import export logistics
• Customs clearance
• Trade compliance advisory

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customs Brokerage Fees: Fees earned for processing import and export customs declarations, managing customs destinations (internación, régimenes suspensivos), and ensuring regulatory compliance for goods entering or leaving Chile. This is the primary revenue stream for the agency.
2. Foreign Trade Consulting and Advisory: Advisory services including tariff studies, customs regulation analysis, free trade agreement application, capital goods consultation, and OEA certification support. Includes specialized legal advice on customs law and VAT exemptions.
3. Logistics Services: Cargo insurance advisory, storage/warehousing services, national transportation advisory, and foreign trade auditing services. Complementary services that support the core customs brokerage offering.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

FS provides end-to-end customs brokerage and foreign trade services for companies importing to or exporting from Chile, including import/export declaration processing, suspensive regimes, customs legal advice, tariff and FTA studies, capital goods clearance, and OEA certification support. The offering is delivered alongside proprietary digital tools (Agencia en Línea and FS Metrics) that provide clients with real-time operation traceability, digital documentation, and analytics dashboards. Complementary services include cargo insurance advisory, storage, national transportation advisory, and foreign trade auditing.

Product overview

FS (Felipe Serrano Agentes de Aduanas) operates as a customs brokerage and logistics company with over 40 years of experience providing comprehensive foreign trade management. Their core technology products consist of 'Agencia en Línea' (Online Agency), a digital platform for managing customs operations with features including digital documentation, operation traceability, and configurable reports; and 'FS Metrics', an advanced reporting and analytics add-on providing dashboards, KPIs, and market analysis for foreign trade operations. The company offers a broad portfolio of services including customs brokerage (import/export processing, suspensive regimes), customs legal advice, logistics consulting, strategic consulting, and specialized advisory covering cargo insurance, storage, transportation, foreign trade auditing, and OEA certification support.

Differentiator

Problem solved

Functional benefit

Products and services

• Agencia en Línea (Online Agency Platform) Digital platform enabling clients to manage their entire customs and foreign trade operation through a single interface, including digital documentation access, operation traceability, dispatch progress tracking, and configurable report generation. Available to enterprise customers.
• FS Metrics Advanced reporting and analytics service providing dashboards, KPI monitoring, market analysis for tariff items, automated report generation, and system integration for data exchange with customer systems. Delivered as an add-on to the Agencia en Línea platform.
• Customs Brokerage Services Comprehensive customs brokerage including import processing, export processing (general export, service export, temporary exit, reexportation), suspensive regimes (temporary admission for active improvement, temporary admissions/exits, private warehouse), and customs legal advice for foreign trade operations.
• Trámites Aduaneros (Customs Procedures) Processing of customs procedures for product entry (internación), release of retained loads, and certification of Good Visas from sector authorities (ISP, SAG, Seremi de Salud, Sernapesca).
• Foreign Trade Advisory and Consulting Advisory services for merchandise entry, Free Trade Agreement applications, capital asset processing, and comprehensive investment project advice including Rule 1 applications.
• Studies and Analysis (Estudios y Análisis) Tariff studies, customs regulations analysis, market studies, and analysis of tariff items (partidas arancelarias).
• Rights Management (Gestión de Derechos) Management of return of duties not applied by commercial agreements.
• Strategic Consulting and Operational Management Strategic consulting covering customs statistics, systems and technology, business intelligence, and foreign trade outsourcing.
• Logistics Services (Servicios Logísticos) Cargo insurance advisory, storage services, national transportation advisory, customs legal advice, and foreign trade auditing service.
• Foreign Trade Consulting and Support (OEA Certification and Training) Foreign trade consulting and support including Authorized Economic Operator (OEA) certification, training in foreign trade, customs law, and international trade.
• Specialized Legal Advice (Asesoría Jurídica Especializada) Specialized legal advisory services including VAT exemption (Exención de IVA) assistance.

Quantifiable outcome

• 38,000+ containers/TEUs processed and 32,000+ operations handled in 2025 (up from 33,000+ containers and 29,000+ operations in 2024)
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• SelotranscoreChannel Partner/ Reseller/ DistributorLogistics partner providing transportation and shipping services. Referenced as a key partner in FS's service ecosystem, co-advertised on the FS website partners section.
• EcotranscoreChannel Partner/ Reseller/ DistributorEco-friendly logistics partner. Listed as a partner in FS's ecosystem for complementary logistics services.
• Sys & Asociados / AbogadoscoreImplementation/ SI/ Consulting PartnerLegal advisory partner providing specialized customs legal services. Co-marketed on FS partners page as a legal services provider.
• SyS SeguroscoreImplementation/ SI/ Consulting PartnerInsurance partner providing cargo insurance advisory services. Co-advertised with FS as the preferred insurance partner for cargo coverage.
• Cámara Aduanera de ChilecoreStrategic or Co-development PartnerThe Chilean Customs Agents Chamber — the primary industry association for customs brokerage firms in Chile. FS is an active member and participates in industry advocacy, standards-setting, and professional development.
• Amcham Chile (Cámara Chilena Norteamericana)minorStrategic or Co-development PartnerAmerican Chamber of Commerce in Chile. Membership provides access to US-Chile trade networks and bilateral business development opportunities.
• Camchal (Cámara Chileno-Alemana)minorStrategic or Co-development PartnerChilean-German Chamber of Commerce (AHK Chile). Membership supports trade relationship with Germany and German-speaking markets.
• IcareminorStrategic or Co-development PartnerIcare is a Chilean business association. Membership supports professional networking and industry engagement.
• Marca ChileminorStrategic or Co-development PartnerMarca Chile is Chile's country brand initiative. Membership supports national trade promotion and country image initiatives.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Customer concentration

• YouTubeyoutube.com/@agenciadeaduanasfelipeserr5249
• Facebookfacebook.com/FSSagencia
• LinkedInlinkedin.com/company/agencia-de-aduana-felipe-serrano
• Instagraminstagram.com/fssagencia
• Xx.com/FSSagencia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Felipe Serrano Agentes de Aduanas