Parent Information Center of Delaware

What Parent Information Center of Delaware does

Parent Information Center of Delaware (PIC) is a Wilmington-headquartered 501(c)(3) nonprofit, federally charged by the US Department of Education to support parents of children with disabilities in Delaware. Founded in 1983 (per firmographic data) and operating for approximately 30 years, PIC delivers a unified portfolio of programs: the Parent Training and Information Center (PTI) Project, Delaware Family Voices Family-to-Family Health Information Center, the Educational Surrogate Parent Program for foster children, the PIC Community Doula Program, Early Hearing Detection and Intervention (EHDI), the iDecide Youth Leadership Program, Professional Development for educators, the Parent Mentor Program, IEP Clinics, and a Special Education Series. The organization serves parents/caregivers of children and youth with disabilities from birth through age 26, the youth themselves, educators, and underserved subgroups including military, Hispanic/Latino, and foster families.

The underlying technology is a website-based platform (picofdel.org) supporting an online intake form system, a video and webinar delivery portal, and a digital resource library containing tools such as the Transition Touchbase planner and the Care Notebook organizer. There is no disclosed AI/ML or proprietary software IP; differentiation rests on the parent-to-parent service model and the federally-mandated charter rather than technology.

PIC's revenue model is a hybrid nonprofit structure. The primary stream is recurring government grants from the US Department of Education, Delaware Department of Education, Delaware Department of Services for Children Youth and Their Families, and Delaware Division of Public Health. Secondary streams include individual donations, employer matching gifts, United Way designated contributions (Agency Code #725), the State of Delaware Employees Charitable Campaign, and professional development fees billed at a flat $250 per instructional hour plus materials for educator-only trainings. Family-focused services are provided at no or minimal cost (a freemium model), while professional development is sold as a one-time/multi-year contract. Go-to-market is community-led: a statewide parent-to-parent model delivered via phone, email, virtual meeting, in-person consultation, and on-site workshops, with referral channels through schools, the Delaware DOE, and healthcare providers.

Name

Parent Information Center of Delaware

Legal name

Parent Information Center of Delaware

Website

https://picofdel.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Parent Information Center of Delaware is a Wilmington-based 501(c)(3) nonprofit, federally charged by the US Department of Education, that provides training, advocacy, and direct support to parents and youth with disabilities across Delaware through programs such as the PTI Project, ESP, and Community Doula Program.

Ownership category

akta.pro rank

Product category

Special Education and Disability Advocacy Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Educational Support Services (611710)

SIC

Services-Educational Services (8200), Services-Social Services (8300)

akta.pro primary industry

Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ)

akta.pro secondary industries

Parent Support Groups & Peer Networks (EDACALAG), Home Visiting & Parent Coaching Programs (EDACALAC)

Keywords

• Special education advocacy
• Parent training services
• Disability support services
• Youth transition programs
• Early childhood intervention

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Grants: Primary funding from federal and state government sources including US Department of Education and Delaware state programs. PIC is charged by the US Department of Education to support parents of children with disabilities.
2. Donations and Contributions: Individual donations, employer matching gifts, United Way designated donations, State of Delaware Employees Charitable Campaign contributions
3. Professional Development Fees: $250 per instructional hour plus materials for educator/professional-only trainings. Family-focused workshops provided at no or minimal cost.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Parent Information Center of Delaware is a nonprofit organization that delivers free or low-cost parent training, one-to-one consultations, advocacy support, and educational resources to families of children with disabilities in Delaware. It also provides fee-based professional development workshops to educators and operates peer-mentor, youth leadership, surrogate parent, early hearing detection, and community doula programs funded primarily by federal and state grants.

Product overview

The Parent Information Center of Delaware operates as a non-profit organization providing a unified portfolio of parent-centered programs and services rather than a commercial technology product. The core offerings include: the Parent Training and Information Center (PTI) Project as the flagship program providing disability education and advocacy training; the Family to Family Health Information Center supporting families with special healthcare needs; the Educational Surrogate Parent Program recruiting volunteers to advocate for children in foster care; the PIC Community Doula Program addressing perinatal health disparities; the EHDI program for early hearing detection; and the Youth Leadership/iDecide program developing self-advocacy in students. Supporting services include Professional Development training for educators, the Parent Mentor Program creating peer advocates, IEP Clinics providing one-on-one consultations, and Special Education Series training. Digital resources include the Transition Touchbase planning tool, Care Notebook organizer, MTSS resource collections, and an online video/webinar library. All programs focus on improving health and educational outcomes for children with disabilities by empowering families with knowledge and skills.

Differentiator

Problem solved

Functional benefit

Products and services

• Parent Training and Information Center (PTI) Project
• Delaware Family Voices - Family to Family Health Information Center (F2F HIC) A health information center that provides resources and support for families of children with special healthcare needs, helping them navigate health systems and access appropriate services.
• Educational Surrogate Parent Program A volunteer program that trains and matches surrogate parents to represent the educational interests of children with disabilities in foster care during IEP meetings and school processes.
• PIC Community Doula Program A community perinatal health program providing doula certification and training, health education outreach, and childbirth and postpartum support services to families, focused on areas with health disparities.
• Early Hearing Detection and Intervention (EHDI) Program A program ensuring children who are deaf or hard of hearing are identified through newborn hearing screening and receive diagnostic and early intervention services, with the goal of identification before three months and intervention by six months of age.
• Youth Leadership Program / iDecide A youth leadership initiative for students ages 14-22 with IEPs or 504 Plans that develops self-advocacy skills, leadership abilities, and provides opportunities to participate in conferences, trainings, and advocacy activities.
• Professional Development Training
• Parent Mentor Program A statewide training initiative that prepares parents, caregivers, and community members to serve as certified peer mentors for families navigating the special education process, providing support at IEP meetings and conflict resolution.
• IEP Clinics and Student-Led IEP Meetings In-person consultation sessions where PIC consultants review IEPs with families and provide guidance, combined with training for students to lead their own IEP meetings.
• Special Education Series A multi-part virtual training series covering foundations of special education, advocacy and communication skills, and strategies for navigating school meetings with confidence.
• Family Leadership Academy / Network Training opportunities for family leaders to build advocacy skills and connect with other families of children with special healthcare needs, including quarterly meetings and subcommittee participation.
• Transition Touchbase A practical planning tool designed to help students and professionals track transition goals, deadlines, and agency contacts such as DVR and DDDS during the transition to adulthood.
• Care Notebook Training A training and organizational tool that helps parents and family members manage medical appointments, immunizations, provider communications, and important documents and records.
• MTSS (Multi-Tiered Systems of Support) Resources A collection of fact sheets, videos, presentations, and guides to help families understand and engage with MTSS frameworks used in schools to support the whole child academically, behaviorally, and socially-emotionally.
• Online Learning - Videos and Webinars Recorded webinar series and educational videos covering topics such as Social Emotional Learning (SEL), special education processes, and supporting children with disabilities.

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Delaware Department of EducationcoreStrategic or Co-development PartnerPIC partners with Delaware Department of Education on multiple initiatives including the Parent Mentor Program, which is developed in partnership with and funded through the Department. PIC provides training aligned with Delaware special education regulations and IDEA requirements.
• Delaware Department of Services for Children, Youth and Their FamiliescoreStrategic or Co-development PartnerPIC works closely with this state agency to deliver the Educational Surrogate Parent (ESP) program for children in foster care. The program ensures children with disabilities in Delaware's foster care system have educational advocates.
• Delaware Division of Public HealthcoreStrategic or Co-development PartnerFunded through Healthy Women Healthy Babies grant to operate the PIC Community Doula Program. Provides support for pregnant and postpartum families throughout Delaware, focusing on areas with health disparities.
• University of Delaware Center for Disabilities StudiescoreStrategic or Co-development PartnerFamily SHADE is housed at the University of Delaware Center for Disabilities Studies and represents a partnership with PIC. The Family Leadership Network connects parents and caregivers of children and youth with special healthcare needs.
• Delaware Department of Education (MTSS)minorStrategic or Co-development PartnerPartnership on Multi-Tiered Systems of Support (MTSS) resources for families. PIC provides family guides and resources to help parents understand and engage with MTSS processes in schools.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Regional players

• Maryland Parent Connections: Parent training and information services for Maryland families of children with disabilities, including the same family engagement, IEP support, and youth transition programming PIC delivers in Delaware — directly comparable, adjacent-state peer.
• The Arc of Delaware: Delaware chapter of The Arc, focused on intellectual and developmental disabilities advocacy, services, and family support across the lifespan. Co-located with PIC in Delaware and serves overlapping family populations, though The Arc emphasizes I/DD services and case management while PIC emphasizes special education navigation.
• Disability Rights Delaware: Delaware's federally funded Protection and Advocacy (P&A) system for people with disabilities. Operates within the same state and population as PIC, but focuses on legal advocacy and rights protection rather than parent training — a complementary, regionally co-located peer.

Direct peers

• Family Voices: National family-led organization that operates the Family to Family Health Information Center (F2F HIC) network, the exact federal grant program through which PIC operates its Delaware Family Voices F2F HIC — making it a direct programmatic and funding-line peer.
• Parent to Parent USA: National network of state Parent to Parent programs that match experienced parents with those new to a disability diagnosis. PIC's Parent Mentor Program follows this same peer-mentor model, making P2P USA a structural counterpart at the network level.
• PACER Center: Minnesota-based PTI that supports parents of children with disabilities through workshops, individual assistance, and resources. Operates an identical federally-funded PTI franchise model and offers comparable programs such as Parent Training and the National Bullying Prevention Center.
• Rhode Island Parent Information Network (RIPIN): Rhode Island's family-to-family health information and parent training center, directly comparable in scale, mission, and federal funding model. RIPIN provides IEP navigation, family leadership training, and parent consultant services to families of children with disabilities.
• Federation for Children with Special Needs: Massachusetts-based parent training and information center providing IEP support, special education navigation, and family leadership training — directly comparable to PIC of Delaware in mission, federal PTI funding model, and parent-to-parent delivery model.
• Statewide Parent Advocacy Network (SPAN): New Jersey's federally funded Parent Training and Information Center, providing similar family-centered disability advocacy, IEP support, parent leadership training, and youth transition services — a near-perfect functional twin to PIC of Delaware in an adjacent state.

Others

• National Center for Special Education Accountability Monitoring: Special education monitoring and accountability-focused organization that supports PTI centers and parent advocates nationally. Functions as an ecosystem/peer-support resource for organizations like PIC rather than a direct service competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/picofdel
• Facebookfacebook.com/picofdel
• LinkedInlinkedin.com/company/parent-information-center-of-delaware

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Parent Information Center of Delaware