Sociale Verzekeringsbank

What Sociale Verzekeringsbank does

Sociale Verzekeringsbank (SVb Aruba), also known as Banco di Seguro Social Aruba or Social Insurance Bank of Aruba, is the sole statutory social security institution for Aruba. Established on January 1, 1986 following Aruba's attainment of Status Aparte within the Kingdom of the Netherlands, SVb operates as a public legal entity under the Ministry of Health and Sports, executing five social insurance laws covering old-age pensions (AOV), widow/orphan pensions (AWW), sickness insurance (ZV), accident insurance (OV), and unemployment/severance insurance (Cessantia). The organization serves the entire Aruban workforce and pensioner population through mandatory enrollment, with ~4,228 registered employers, ~51,298 active employment relationships, ~48,985 OV-insured employees, and ~24,556 AOV pensioners as of July 2026. Edwin M. Jacobs serves as Director, with oversight from a Supervisory Board (Hunza di Conseho y Supervision).

SVb's digital infrastructure includes the MiSVb Trahado mobile app for employee sickness notifications, the MiSVb 2.0 employer portal for registration and premium management, the MiPensioen portal and app for pensioner self-service, and the SVb Dossier Manager (Medisoft-based) for case management. Complementary tools include Daily Wage, Cessantia, and Pensioen calculators. Services are delivered through multi-channel distribution including headquarters in Eagle, branches in Oranjestad and San Nicolas, multilingual web presence (Papiamento, Dutch, English, Spanish), WhatsApp customer service, and dedicated phone lines per department. The organization also maintains a data integration partnership with DIMAS (Immigration Department) for work permit processing support.

SVb's revenue model is structurally dual: employer premium collections based on statutory rates applied to employee wages (with a maximum insurable base of Afl. 70,200/year), and government appropriations funding the AOV/AWW pension schemes. Administrative fines up to Afl. 500,000 per violation enforce employer compliance. As a non-commercial public entity, SVb does not report revenue in conventional terms but publishes quarterly and annual financial statements for transparency. The organization captures 100% of its addressable market by mandate, with no competitive alternatives and no churn risk among the covered population.

Name

Sociale Verzekeringsbank

Legal name

Social Insurance Bank of Aruba

Website

https://svbaruba.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Sociale Verzekeringsbank (SVb Aruba) is the statutory social security institution for Aruba, executing five social insurance laws covering old-age pensions, survivor benefits, sickness, accidents, and unemployment for all employers, employees, and pensioners nationwide.

Ownership category

akta.pro rank

Product category

Social Insurance Administration

NAICS

Pension Funds (525110), Insurance and Employee Benefit Funds (5251), Health and Welfare Funds (525120)

SIC

Services-Social Services (8300), Accident & Health Insurance (6321), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Pensions & Retirement Benefits Administration (BPAIAKAA)

akta.pro secondary industries

Eligibility, Enrollment & Benefits Administration (HLAEALAH), Pensions, Benefits & Retirement Disbursements (FSAMAKAI)

Keywords

• Social insurance administration
• Statutory pension benefits
• Employer premium collection
• Sickness insurance management
• Unemployment insurance services

Headquarters

HQ city

Oranjestad

HQ country

Aruba

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Employer Premium Collections: SVb collects mandatory social insurance premiums from employers based on employee wages. Premiums fund sickness insurance (ZV), accident insurance (OV), and unemployment insurance (Cessantia). Maximum premium base is Afl. 70,200 per year (Afl. 5,850 per month) as of 2016 law changes.
2. Government Appropriations: As a public entity, SVb receives government funding and manages public social security funds including Old-age Insurance (AOV) and Widow/Orphan Insurance (AWW)

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Sociale Verzekeringsbank (SVb Aruba) administers Aruba's statutory social security system under five social insurance laws, collecting employer premiums and distributing benefits covering old-age pensions (AOV), widow/orphan pensions (AWW), sickness insurance (ZV), accident insurance (OV), and unemployment severance insurance (Cessantia). Services are delivered to all registered employers, employees, and pensioners in Aruba through physical branches, web portals (MiSVb 2.0, MiPensioen), and mobile applications (MiSVb Trahado, MiPensioen).

Product overview

Sociale Verzekeringsbank (SVb Aruba) operates as a social security administrator executing five social security laws (AOV/AWW old-age and survivor pensions, ZV sickness insurance, OV accident insurance, and Cessantia unemployment insurance). The organization offers a portfolio of digital services including mobile applications (MiSVb Trahado App for employees, MiPensioen App for pensioners), employer web portals (MiSVb 2.0 Portal, Medisoft SVb Webportaal), case management tools (SVb Dossier Manager), and online calculators (Cessantia Calculator, Pensioencalculator, Daily Wage Calculator). The digital infrastructure enables employee illness notifications, employer registration and premium management, pension inquiries and payments, and DIMAS declarations. The organization also provides physical office locations across Aruba (Oranjestad, San Nicolas) and multilingual support (Papiamento, Dutch, English, Spanish).

Differentiator

Problem solved

Functional benefit

Brands

• MiSVb Trahado: Mobile app for private sector employees to notify sickness absence (AO notification) and access SVb services
• MiPensioen
• MiSVb 2.0
• SVb Dossier Manager

Products and services

• MiSVb Trahado Mobile App Mobile application for private sector employees to notify SVb of illness (AO notification), access FAQ, installation guides, and app usage instructions. Available via Play Store and Apple Store.
• MiSVb 2.0 Portal Online portal for employers (doño di trabao) to manage employee registrations, accident reports, AO summaries, premium payments, and administrative tasks with SVb.
• MiPensioen Portal and App Pension management portal and mobile app allowing pensioners to download year statements (jaaropgaaf), access pension information, flex-pension options, and communicate with the Pension Department.
• SVb Dossier Manager Medisoft-based case management system for SVb staff managing employer dossiers, medical records, and absenteeism administration at verzuim.svbaruba.org.
• Daily Wage Calculator (Calculator di Salario Diario / Dagloon Calculator)

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• DIMAS (Direccion di Asuntonan di Inmigracion)coreOthers · 19 April 2017SVb provides registration declarations for DIMAS (Immigration Department) to support work permit processes. Employers and employees can request SVb declarations digitally for DIMAS immigration purposes. SVb exchanges employee registration data to facilitate DIMAS permit processing.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights1 record

Customer concentration

• Facebookfacebook.com/svbaruba
• Xx.com/svbaruba
• LinkedInlinkedin.com/company/sociale-verzekeringsbank-aruba

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sociale Verzekeringsbank